# 17 of 307 hotels in Playa Del Carmen / Playacar

Sandos Playacar Beach Experience Resort(5 stars)

Paseo Xaman-Ha Manzana 1 77710 Playa del Carmen View on map
Average rating
Recommended
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At a glance

  • Great hotel (3)
    "Great hotel" found in 3 reviews
    • " Successful beach vacation in great hotel " 
      5.502380952380952
      May 2012
    • " Great complex with a very good fitness studio and spa area. In the main -restaurant it was quite noisy, so we ... " 
      5.502380952380952
      May 2012
    • " ... the staff, the not seem fake. We have also excursions on your own ( Tulum) with the public bus ( from Playa del Carmen) made. This is a lot cheaper. During the day we have always felt secure. We can only recommend the hotel . " 
      5.938095238095238
      June 2012
  • The staff is always friendly (1)
    "The staff is always friendly" found in 1 review
    • " Very nice and tidy complex. The staff is always friendly and tried to fulfill the requirements. The only thing which you calculate should is the ... " 
      5.602380952380953
      July 2012
  • Great beach (1)
    "Great beach" found in 1 review
    • " Great beach " 
      3.9857142857142853
      April 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.2
  • Room
    5.3
  • Service
    4.9
  • Location
    5.2
  • Gastronomy
    5.0
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    51
  • very good
    19
  • acceptable
    4
  • poor
    1
  • terrible
    1
Read all hotel reviews

The most helpful positive review

5.416666666666667

* hotel 1 hour from Cancun airport away * front desk speaks spanish and english, waiter only little english. Are huge on a few spanish \u263a * mini bar is refilled daily with free drinks (Cola, 7 up, water, beer...) * facilities room 2401: mini bar, safe, air conditioning, fan, hair dryer, schminkspiegel, walk-in shower, balcony, tv (only 1 german channels ), telephone, iron/-board * free room service (card is in the room from) * outstandingly beautiful …  read hotel review

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The most helpful negative review

3.5

The hotel complex is located at the southern end of playacar and simultaneously forms the conclusion of the corresponding hotel area at the beach. In about 500 rooms find the guests Capacity. The newer room and the Yucatecan are nearby the street, the building is close to the beach. The garden the complex are beautifully decorated and are well maintained. About the age of complex different statements met, we appreciate on CIRCA 15 years, what you building …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (3)
      Comments related to "Hotel in general" found in 3 reviews
      • " Successful beach vacation in great hotel "  read hotel review
        5.502380952380952
        May 2012
      • " Great complex with a very good fitness studio and spa area. In the main -restaurant it was quite noisy, so we ... "  read hotel review
        5.502380952380952
        May 2012
      • " ... the staff, the not seem fake. We have also excursions on your own ( Tulum) with the public bus ( from Playa del Carmen) made. This is a lot cheaper. During the day we have always felt secure. We can only recommend the hotel. "  read hotel review
        5.938095238095238
        June 2012
  • Location
    Pros
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " Very nice and tidy complex. The staff is always friendly and tried to fulfill the requirements. The only thing which you calculate should is the ... "  read hotel review
        5.602380952380953
        July 2012
Claudia
Hotel with the most beautiful beach section.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • January 2014
A really nice hotel. If you're looking for peace and quiet, this is in the rear possible. It is a very large and parklike setting. Just a shame, that we as few german are represented. Exclusively spanish hotel. Bewertung lesen
  • Gastronomie
    4.5
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Atmosphäre & Einrichtung
    3.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Zimmer
    5.3
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Service
    4.8
    Fremdsprachenkenntnisse des Personals
    4.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    5.0
  • Lage und Umgebung
    5.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Roland
Mexico expensive but great.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • December 2013
The hotel was already older, but the grounds are very well kept and grown, we had a juniorensuite the three beach chairs with 1.40 meters wide has. The selection of the food was great. Despite the high hotelausbuchung (travel time), there was at the dinner no long queues. Unfortunately were in the hotel very little german, therefore, english is a must. Bewertung lesen
  • Service
    5.3
    Fremdsprachenkenntnisse des Personals
    5.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Hotel
    5.3
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
    Familienfreundlichkeit
    6.0
  • Lage und Umgebung
    5.6
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
  • Zimmer
    5.5
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Gastronomie
    5.5
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    5.0
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Andrej
For family with hungry children od. Alkoholdurst.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2013
The hotel area is very, very large. So were also very many guests on site. For those, the a bit more quiet, it is not suitable. The oversupply of food and drinks is available for everyone for comment. But, the beach is super. Bewertung lesen
  • Lage und Umgebung
    3.6
    Einkaufsmöglichkeiten in Umgebung
    2.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    2.0
    Sonstige Freizeitmöglichkeiten
    5.0
  • Gastronomie
    4.5
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Atmosphäre & Einrichtung
    4.0
  • Zimmer
    5.0
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
    Familienfreundlichkeit
    5.0
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Ramona
A dream! Didn't want to come home
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • June 2013
The hotel is as i have already mentioned the last in playacar. It is very big and extensive, and in 3 areas! The pool room area the hacienda and furthest behind the Riviera suites! General it is very clean everywhere! The staff has also very tried! We had booked all inclusive and thus also free wi-fi in the lobby and the meeting point. There were many different nationalities present: Americans, canadians, argentinians, cubans, europeans from all kinds of different countries and a few german! Bewertung lesen
  • Sport und Unterhaltung
    6.0

    The entertainment team is have been great. Every day from the morning until the evening talking the guests! Zumba, Volleyball, bingo, dancing leassons etc. r... In the evening from 22 o'clock it went then into the hotel disco and afterwards still to Playa del Carmen in the discos or bars! Was nice with heman the entertainer, we are with him in the disco Palazzo gone! Very fun evening! The beach is very nice and clean... Enough chairs and umbrellas there was also! The beach was in 3 areas: the beach/royal elite/and select club area... In the latter two one was served with drinks! :-)

  • Service
    6.0

    I must say that i was very impressed by the entire staff! So friendly i only in Cuba still experienced! Everyone in a past greeted you with a hola! And this is not played one notices it simply... And that all without a tip! They all speak a good english/spanish and even a little german! The cleanliness: we could absolutely nothing to complain about it was cleaned every day in the room. Also in the entire area of the hotel you always someone clean! Top! We had no complaints, therefore i cannot evaluate this.

  • Gastronomie
    6.0

    There are various restaurants in 2 the main courses were served. In the others could one à-la-carte-food: asia, argeninier, brazilian, gourmet, mexicana, italian. There was a wide selection of various delicious food both international, as well as typical for the country! Tips weren't expected!

  • Zimmer
    6.0

    We had a suite in the Riviera section with pool view. Huge rooms with 2 kingsize beds jacuzzi in the bathroom, Minibar, flat screen tv, coffee machine etc. Very nice!. As i have already mentioned everything very clean and new!

  • Lage und Umgebung
    6.0

    From Cancun airport to Playa del Carmen there were about 35-40 minutes. We had a suite in the Riviera area had, we had to about 5 minutes to the within walking distance of beach, and not as i have already mentioned 15 minutes! If one wanted to shoppen, you could from the hotel to the shops in playacar walk (approximately 10 minutes away) Or you can take a taxi for 70 pesos to Playa del Carmen... Everything very pleasant and friendly taxi drivers so no worry!. It is worthwhile after pdc hineinzufahren... Loved it, even though the seller already to be importunate can ☺. Furthermore, you can very good food or party correctly make!

  • Hotel
    6.0

    The hotel is as i have already mentioned the last in playacar. It is very big and extensive, and in 3 areas! The pool room area the hacienda and furthest behind the Riviera suites! General it is very clean everywhere! The staff has also very tried! We had booked all inclusive and thus also free wi-fi in the lobby and the meeting point. There were many different nationalities present: Americans, canadians, argentinians, cubans, europeans from all kinds of different countries and a few german!

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Maurice
Nice beach hotel!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • June 2013
Unfortunately was due to scorn humidity our room the mould! It wasn't bad and perhaps also because of the travel time not to avoid but still unpleasant! Otherwise super nice beach hotel with small drawbacks! Bewertung lesen
  • Lage und Umgebung
    5.2
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Service
    3.3
    Fremdsprachenkenntnisse des Personals
    3.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Kompetenz (Umgang mit Reklamationen)
    3.0
  • Zimmer
    5.5
    Größe des Zimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Größe des Badezimmers
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Gastronomie
    6.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    5.0
Weniger anzeigen
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Information about Sandos Playacar Beach Experience Resort

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This luxury beach hotel was built in 2008 and is situated in the well-known residential area of Playacar, very close to a beautiful white sandy beach. It is also not far from the Playa del Carmen and its majestic Quinta Avenida, where the ferry port for Cozumel can be found. Furthermore, it is only 45 minutes from the Cancún International Airport.
  • The hotel has 405 rooms, all junior suites and master suites deluxe, featuring exquisite tropical luxury and the utmost comfort. The rooms are vast and offer the best in modern design with colours that reflect local verve and tropical exuberance. The hotel lobby provides a 24-hour reception and check-out service, a hotel safe, lift access and currency exchange facilities. Guests will be more than well catered for in the hotel restaurant, bar and disco, and can always look their best with a simple visit to the hotel’s very own hairdressing salon. The hotel also houses an auditorium, TV lounge and conference facilities, whilst providing a room service for all guests. For an extra fee guests can make use of WLAN Internet access and the hotel laundry service. Those arriving by car can leave their vehicle in the hotel car park and there is the chance to hire bikes to explore the surrounding area. The children are well catered for too with a kids’ club and play area.
  • The rooms have two double or king-size beds, a living room with sofa bed and terrace or balcony and a full bathroom with WC, double vanity mirror with great views, hairdryer, hot tub and a separate shower. Individually regulated air conditioning units, plasma satellite TV, direct dial telephone, ceiling fan, radio alarm, Internet access, coffee-maker, iron and ironing board, minibar service and a safety deposit box also feature in all rooms as standard.
  • The hotel has two swimming pools including a children’s pool, pool-side snack bar, loungers, parasols and a hot tub. Guests can relax in the sauna, steam room or take part in one of a range of sporting activities on offer, including canoeing, pedal boating, table tennis, squash, aerobics, mountain biking, handball, pool or snooker, beach volleyball, bocce, bowling, badminton and rowing, or simply work out in the hotel gym. For an extra fee guests can also go jet skiing, motorboating, diving, windsurfing, sailing, catamaran boating or play tennis or golf. The golf course at Playacar is only 2 km from the hotel. There is also an entertainment programme for both adults and children.
  • The catering is all inclusive.
  • American Express, MasterCard and VISA are accepted as methods of payment.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking

Room amenities

  • Additional childrens' bed
  • Computer connection
  • Satellite TV
  • Air conditioning
  • Minibar
  • Free minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Bicycle hire

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Airport transfer
  • Express check in and check out
  • Car hire
  • Ocean
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Dry cleaning