# 19 of 303 hotels in Playa Del Carmen / Playacar

Sandos Playacar Beach Experience Resort(5 stars)

Paseo Xaman-Ha Manzana 1 77710 Playa del Carmen View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.2
  • Room
    5.3
  • Service
    5.0
  • Location
    5.1
  • Gastronomy
    4.9
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    43
  • very good
    18
  • acceptable
    3
  • poor
    0
  • terrible
    1
Read all hotel reviews

The most helpful positive review

5.416666666666667

* hotel 1 hour from Cancun airport away * front desk speaks spanish and english, waiter only little english. Are huge on a few spanish \u263a * mini bar is refilled daily with free drinks (Cola, 7 up, water, beer...) * facilities room 2401: mini bar, safe, air conditioning, fan, hair dryer, schminkspiegel, walk-in shower, balcony, tv (only 1 german channels ), telephone, iron/-board * free room service (card is in the room from) * outstandingly beautiful …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

The hotel complex is located at the southern end of playacar and simultaneously forms the conclusion of the corresponding hotel area at the beach. In about 500 rooms find the guests Capacity. The newer room and the Yucatecan are nearby the street, the building is close to the beach. The garden the complex are beautifully decorated and are well maintained. About the age of complex different statements met, we appreciate on CIRCA 15 years, what you building …  read hotel review

read more Acceptable, Poor, Terrible reviews
Sina Caroline
Excellent Paradise stay!
  • Recommended hotel
  • Singles
  • Proof of booking
  • Other stay
  • August 2014
Over and Over again!!! Gonna come back for sure!!! Separation between Family part and Adult Section was most impressive! I hate kids and I am very glad they separate families to adults without kids! Quiet, Luxury, Relaxing, Amazing Spa, Good Equipped Gym!!! LOVED IT!!! read hotel review
  • Service
    5.3
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Claudia
Hotel with the most beautiful beach section.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
A really nice hotel. If you're looking for peace and quiet, this is in the rear possible. It is a very large and parklike setting. Just a shame, that we as few german are represented. Exclusively spanish hotel. read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    4.8
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    3.0
Close
Roland
Mexico expensive but great.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2013
The hotel was already older, but the grounds are very well kept and grown, we had a juniorensuite the three beach chairs with 1.40 meters wide has. The selection of the food was great. Despite the high hotelausbuchung (travel time), there was at the dinner no long queues. Unfortunately were in the hotel very little german, therefore, english is a must. read hotel review
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Andrej
For family with hungry children od. Alkoholdurst.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
The hotel area is very, very large. So were also very many guests on site. For those, the a bit more quiet, it is not suitable. The oversupply of food and drinks is available for everyone for comment. But, the beach is super. read hotel review
  • Location
    3.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
Close
Ramona
A dream! Didn't want to come home
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
The hotel is as i have already mentioned the last in playacar. It is very big and extensive, and in 3 areas! The pool room area the hacienda and furthest behind the Riviera suites! General it is very clean everywhere! The staff has also very tried! We had booked all inclusive and thus also free wi-fi in the lobby and the meeting point. There were many different nationalities present: Americans, canadians, argentinians, cubans, europeans from all kinds of different countries and a few german! read hotel review
  • Sport & Leisure
    6.0

    The entertainment team is have been great. Every day from the morning until the evening talking the guests! Zumba, Volleyball, bingo, dancing leassons etc. r... In the evening from 22 o'clock it went then into the hotel disco and afterwards still to Playa del Carmen in the discos or bars! Was nice with heman the entertainer, we are with him in the disco Palazzo gone! Very fun evening! The beach is very nice and clean... Enough chairs and umbrellas there was also! The beach was in 3 areas: the beach/royal elite/and select club area... In the latter two one was served with drinks! :-)

  • Service
    6.0

    I must say that i was very impressed by the entire staff! So friendly i only in Cuba still experienced! Everyone in a past greeted you with a hola! And this is not played one notices it simply... And that all without a tip! They all speak a good english/spanish and even a little german! The cleanliness: we could absolutely nothing to complain about it was cleaned every day in the room. Also in the entire area of the hotel you always someone clean! Top! We had no complaints, therefore i cannot evaluate this.

  • Gastronomy
    6.0

    There are various restaurants in 2 the main courses were served. In the others could one à-la-carte-food: asia, argeninier, brazilian, gourmet, mexicana, italian. There was a wide selection of various delicious food both international, as well as typical for the country! Tips weren't expected!

  • Room
    6.0

    We had a suite in the Riviera section with pool view. Huge rooms with 2 kingsize beds jacuzzi in the bathroom, Minibar, flat screen tv, coffee machine etc. Very nice!. As i have already mentioned everything very clean and new!

  • Location
    6.0

    From Cancun airport to Playa del Carmen there were about 35-40 minutes. We had a suite in the Riviera area had, we had to about 5 minutes to the within walking distance of beach, and not as i have already mentioned 15 minutes! If one wanted to shoppen, you could from the hotel to the shops in playacar walk (approximately 10 minutes away) Or you can take a taxi for 70 pesos to Playa del Carmen... Everything very pleasant and friendly taxi drivers so no worry!. It is worthwhile after pdc hineinzufahren... Loved it, even though the seller already to be importunate can ☺. Furthermore, you can very good food or party correctly make!

  • Hotel
    6.0

    The hotel is as i have already mentioned the last in playacar. It is very big and extensive, and in 3 areas! The pool room area the hacienda and furthest behind the Riviera suites! General it is very clean everywhere! The staff has also very tried! We had booked all inclusive and thus also free wi-fi in the lobby and the meeting point. There were many different nationalities present: Americans, canadians, argentinians, cubans, europeans from all kinds of different countries and a few german!

Close
Read all hotel reviews

Information about Sandos Playacar Beach Experience Resort

Hotel Information

Information from the hotel

Information from the hotel *

  • A lobby and a reception are available to guests. Services such as a safe and currency exchange facilities make for a comfortable stay. Internet access (for a fee) and wireless internet access (no extra charge) are available in the public areas. Gastronomic options offered by the complex include a restaurant, a café and a bar. Shopping facilities are available. The grounds of the complex feature a playground and an attractive garden. A playroom is also among the amenities at the complex. Guests arriving in their own vehicles can park in the car park. Additional services include a babysitting service, a laundry and a hairdressing salon.
  • All accommodation units feature air conditioning, a fan and a bathroom. Most rooms additionally feature a balcony or a terrace. A safe and a minibar also feature. The accommodation units offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Each accommodation unit offers internet access, a telephone, a TV and wireless internet access. Each of the bathrooms features a shower, a bath, a spa bath, a hairdryer and bathrobes.
  • The complex offers an outdoor pool and a children's pool. The sun loungers and parasols on the sun terrace offer a great place to unwind. A hot tub provides an opportunity for relaxation. There is also a poolside snack bar. The complex offers outdoor sporting options, including tennis, bocce, beach volleyball, volleyball and crazy golf, or for a fee, fishing. Golf is organised by third-party operators. A wide range of sports are available, including watersports such as windsurfing, pedal boat hire, sailing, kayaking, snorkelling and diving, or for a fee, jet skiing. The complex also offers sports enthusiasts a wide range of indoor activities, such as a gym, table tennis, pool/billiards and darts. A sauna and a steam bath, or for a fee, a spa and massage treatments, are among the spa options available. An entertainment programme, a disco and a kids' club provide guests with recreational options during their free time.
  • The complex offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and All-inclusive. The complex additionally offers snacks. Alcohol-free drinks and alcoholic drinks are available.
  • All major credit cards, including VISA, AMEXCO and MasterCard, are accepted for payment.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

  • What the hotel offers
    Escape to one of the Riviera Maya’s best beaches! Whether you’re looking for a fun group getaway, a week of romance or a family vacation filled with memories, Sandos Playacar Beach Experience Resort has just what you’re looking for. Enjoy seemingly endless dining options, activities for all ages throughout the day, a miniature golf course and evening shows with the resort’s impressive All Inclusive plan. The resort itself features beautiful gardens, a refreshing main pool area, a huge white sand beach and so much more to explore throughout your vacation in paradise. At Sandos Playacar Beach Experience Resort, you’ll never run out of things to do and see.
  • Location
    Sandos Playacar Beach Experience Resort boasts a jaw-dropping location on one of the largest and most beautiful beaches in the region. The resort sits at the southern end of the exclusive Playacar community in Playa del Carmen, a vibrant beach city in the heart of Mexico’s Riviera Maya. The excitement of 5th Avenue is just a bike ride away, and the hotel is about one hour from Cancun International Airport.
  • Accommodation
    Beach Section: • Standard: 1 King bed or 2 Double beds. Sitting area. Terrace or balcony with garden or pool view. • Superior Ocean Front: 1 King bed. Terrace or balcony with ocean view. Access to Select Club amenities. • Ocean Front Suite: 1 King bed and double sofa bed. Balcony with ocean view. Living area and dining area. Access to Select Club amenities. Hacienda Section: Guestrooms distributed in 16-room villas, each villa with a shared private pool and jacuzzi. • Hacienda Junior Suite: 1 King bed or 2 Double beds plus sofa bed. Integrated living area. Balcony or terrace with garden views. • Hacienda One Bedroom: 1 King bed plus sofa bed. Living and dining area, plus separate bedroom. Riviera Family Section: • Riviera Junior Suite: 1 King bed or 2 Double beds plus sofa bed. Integrated living area. Jacuzzi bathtub. Balcony or terrace with garden or pool views. • Master Suite: 1 Queen bed. Living room, separate bedroom, large terrace with jacuzzi, and bathroom with jacuzzi tub. Balcony or terrace with garden or pool views.
  • Food and Drink
    Enjoy everything the All Inclusive plan has to offer! Sandos Playacar Beach Experience Resort is overflowing with bars and restaurants to satisfy all your cravings. • Festival Grand Buffet: International buffet restaurant. Open for breakfast, lunch and dinner. • Iztapalapa: Poolside buffet restaurant and snack bar. Open for breakfast and lunch. • Riviera Blue: Snack bar by the Riviera Family Section pool. Open for lunch. • Il Piemonte: Italian buffet. Open for dinner. • Asiana: Asian cuisine. Open for dinner. (Reservation required.) • Le Gourmet Restaurant: French cuisine. Adults only. Open for dinner. (Reservation required.) • El Gaucho: Steakhouse. Open for dinner. (Reservation required.) • Fogo de Janeiro: Brazilian rodizio. Open for dinner. (Reservation required.) • Mediterranean: Mediterranean cuisine. Open for dinner. (Reservation required.) • Riviera Maya: Mexican restaurant. Open for dinner. • Bagel Beach: Outdoor beach restaurant on the sand. Open for dinner. • Cupcake Café: Coffee bar with desserts, sandwiches and WiFi. Open from 8:30am to 11pm. • La Mision: Nightclub. Ages 18+. Open from 11pm to 2am. • Variety of bars throughout the property
  • Leisure
    Sports, entertainment, pool, etc. Guests love Sandos Playacar Beach Experience Resort for its fun-filled social atmosphere and endless entertainment. During daytime hours, the resort’s Entertainment Team organizes pool games, bike tours, beach volleyball and even Zumba on the beach! When you’re not cooling off in the main pool or the family section pool, head on over to the resort’s immense white sand beach to relax on a lounger and swim in the Caribbean. You can also choose from a variety of water sports like snorkeling, sailing and kayaking. The supervised Kids Club features all-day activities with crafts, games, a tree clubhouse and more, while 2 – 3 year olds can have fun in the Baby Club. For teens who want to have a blast with video games and arcade games, the Lite Teen Club features Wii, Xbox, PlayStation and more throughout the day and evening. After dinner, you’ll always find something to do! With live performances in the theater, live entertainment in the main plaza and a nightclub, evenings at Sandos Playacar Beach Experience Resort are always exciting.
  • Other facilities and services
    Guests at Sandos Playacar Beach Experience Resort can take full advantage of an extensive All Inclusive plan for all of their meals and drinks, in addition to a variety of other exciting amenities: • 24-hour room service • Tennis courts • Water sports like snorkeling, sailing and kayaking • Gym (ages 18+) • Hydrotherapy area in the spa (ages 18+) • Kids Club • Baby Club • Teen Club with videogames and more • Nightclub (ages 18+) The resort also features a luxurious spa with a menu of soothing treatments and massages so you can indulge during your vacation. Sandos Playacar Beach Experience Resort is also a favorite location for destination weddings on the beach! The resort’s large expanse of white sand beach and stunning Caribbean Sea are the perfect backdrop for a romantic ceremony, in addition to a charming garden area for a fairytale wedding.

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Satellite TV
  • Minibar
  • Free minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Airport transfer
  • Express check in and check out
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Laundry service