# 3 of 32 hotels in Samana

Hotel Grand Bahía Príncipe Cayacoa(4.5 stars)

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Hotel Pictures - Hotel Grand Bahía Príncipe Cayacoa
Average
Recommended
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At a glance

  • Very beautiful hotel (15)
    "Very beautiful hotel" found in 24 reviews
    • " Very beautiful hotel beach a little too small " 
      5.486111111111111
      February 2012
    • " It is a very nice newly renovated hotel with a fantastic location at the top of a hill in Samaná city. The downside is, the sea ... " 
      5.208333333333333
      July 2011
    • " Super hotel ! Immediately again! " 
      5.266666666666667
      August 2011
    • " ... better than expected Santo Domingo. The food was good enough and varied. The staff was very friendly and tried hard. Euro are US Dollar taken but rather the exchange rate with the euro is bad. The complex is very clean and well maintained. Overall highly recommendable " 
      5.902777777777779
      April 2011
    • " beautiful, clean and well-kept hotel with very good service, located on a hill with dreamlike view over the Bay of samana. in the ... " 
      5.583333333333333
      February 2012
    • " ... in the shade. The only downside the snack bar is what further away the jacuzzi pool is. our room and the bathroom was clean and big enough with a dreamlike view. it was a dreamlike vacation in a wonderful hotel in which we gladly return. " 
      5.583333333333333
      February 2012
    • " The Bahia Principe Cayacoa thrilled. A very clean hotel , breakfast, lunch and dinner were very delicious and tasty!. The room was cleaned every ... " 
      5.583333333333334
      March 2012
    • " A very good and very well run hotel with everything fun, gladly again! The staff are very accommodating and friendly. Very good ... " 
      5.652777777777778
      September 2012
    • " Nice hotel with small beach. " 
      4.944444444444445
      August 2012
    • " Allgememin a very nice hotel , however very big. The food was OK. There was lots of different food and otherwise was every ... " 
      4.944444444444445
      August 2012
    • " ... a very nice hotel, however very big. The food was OK. There was lots of different food and otherwise was every day a Themenabdend which was very nice. The rooms are huge and nice decorated. You feel very at ease . Almost all rooms have a balcony and couches on the seaside. The staff are also nice. What I ... " 
      4.944444444444445
      August 2012
    • " We have this hotel in dependence on the great reviews from holidaychec. Since we the last vacation always very satisfied were we this time on the reviews leave. Unfortunately, we were very disappointed! We know ... " 
      3.3249999999999997
      May 2012
    • " ... daily three quarters of an hour the private jacuzzi, completely unimpaired by views other, enjoy. We were satisfied all around and are happy for these 'corner of the Caribbean' decided to - the value for money was almost perfect. The buffet was extremely quality and variety, there was daily at least ... " 
      6
      March 2012
    • " super hotel one-time view. Staff was great friendly and helpful. After a short time knew the waiters ... " 
      4.966666666666667
      December 2011
    • " Recommendable hotel " 
      5.466666666666666
      March 2012
  • Very attentive staff (9)
    "Very attentive staff" found in 9 reviews
    • " ... hire a car and the beautiful Bahia rincón or other rinse drive. Unfortunately! The hotel is otherwise a major plus. It is great location with a great view and it is very nicely decorated and has very attentive staff undfreundliches. " 
      5.208333333333333
      July 2011
    • " ... jailed. The complex, the room and the hotel itself were beautiful. We had a golden club junior suite. The is worthwhile in this hotel, since this a bit further below with a great view and very good service are accommodated. We were in the hotel very nice welcome, even though it was very late. Not yet ... " 
      4.516666666666667
      July 2012
    • " The hotel was better than expected Santo Domingo. The food was good enough and varied. The staff was very friendly and tried hard. Euro are US Dollar taken but rather the exchange rate with the euro is bad. The ... " 
      5.902777777777779
      April 2011
    • " beautiful, clean and well-kept hotel with very good service , located on a hill with dreamlike view over the Bay of samana. in the well-kept buffet ... " 
      5.583333333333333
      February 2012
    • " A very good and very well run hotel with everything fun, gladly again! The staff are very accommodating and friendly . Very good food and large variety. Except for the boozing English is nothing to fault! " 
      5.652777777777778
      September 2012
    • " We would anytime again in this hotel vacation make. Quiet, relaxing hotel. Food something there for every taste. Fresh squeezed juices and delicious cocktails. Very friendly and accommodating staff . " 
      5.611111111111112
      April 2012
    • " Okay the beach is not with the Punta Cana to comparisons but we have known. We enjoyed the one-time views and great service from this hotel favorite. The food was for our taste really good, especially the specialties ... " 
      5.625
      June 2012
    • " Our conclusion we will certainly be back again January (Walwatching) but, it was really a dream holiday. Food was great and the staff was very friendly . Thanks for the nice time ☺ " 
      5.611111111111111
      December 2011
    • " ... and maintained, the food always fresh, optically good prepared, hot, delicious and diverse. At the pools you can choose, whether with constant music or just one without entertainment selects. the staff are friendly and helpful . the complex itself is really big, although the small shuttle bus buses continuous, but the ... " 
      5.666666666666667
      February 2012
  • Magnificent view (7)
    "Magnificent view" found in 7 reviews
    • " ... are all very nice. the show program from 10:00 P. M. is varied. Many professionals designed, but on some days also the usual games of the guests. From 8:30 P. M. is on the large terrace, with a magnificent view of the city samana dance played. Music sometimes with a chapel, otherwise from the jukebox. ... " 
      5.486111111111111
      February 2012
    • " Great location , fantastic view, dirty sea " 
      5.208333333333333
      July 2011
    • " ... and carries Silberabbaus. So you can not swim there, but will need to hire a car and the beautiful Bahia rincón or other rinse drive. Unfortunately! The hotel is otherwise a major plus. It is great location with a great view and it is very nicely decorated and has very attentive staff undfreundliches. " 
      5.208333333333333
      July 2011
    • " ... Silberabbaus. So you can not swim there, but will need to hire a car and the beautiful Bahia rincón or other rinse drive. Unfortunately! The hotel is otherwise a major plus. It is great location with a great view and it is very nicely decorated and has very attentive staff undfreundliches. " 
      5.208333333333333
      July 2011
    • " ... power, you feel here jailed. The complex, the room and the hotel itself were beautiful. We had a golden club junior suite. The is worthwhile in this hotel, since this a bit further below with a great view and very good service are accommodated. We were in the hotel very nice welcome, even though it ... " 
      4.516666666666667
      July 2012
    • " ... catalog was the nature and quality the beach recognizable and never differently described. We understand therefore reviews not that a key criterion Espanol. The hotel captivated our eyes with a great location and variety the nature. Our highlight: daily we could in addition to our beach chair a ... " 
      5.966666666666666
      June 2012
    • " Great view , the best service after x Dominican republic " 
      5.625
      June 2012
  • The beach is very small (1)
    "The beach is very small" found in 1 review
    • " ... short in this hotel and, have changed, since one clearly instructions must be: who vacation at the beach make, swimming and from time to time somewhat snorkeling like, this is totally wrong. The beach is very small , crowded and the water is so bad quality, that underwater nothing at all can be seen. Otherwise ... " 
      4.516666666666667
      July 2012
  • see more

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.6
  • Service
    5.4
  • Location
    4.9
  • Gastronomy
    5.4
  • Sport
    4.8

Rating breakdown

  • Excellent
    37
  • Very Good
    9
  • Acceptable
    3
  • Poor
    0
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

4.516666666666667
2 out of 2 people found this review helpful

We were a very short in this hotel and, have changed, since one clearly instructions must be: who vacation at the beach make, swimming and from time to time somewhat snorkeling like, this is totally wrong. The beach is very small, crowded and the water is so bad quality, that underwater nothing at all can be seen. Otherwise one can anyway not far into the water go, as the bathing area very small and through a barrier limited is. If you don't excursion …  read more

The most helpful critical review

3.3249999999999997
3 out of 5 people found this review helpful

We have this hotel in dependence on the great reviews from holidaychec. Since we the last vacation always very satisfied were we this time on the reviews leave. Unfortunately, we were very disappointed! We know Puerto Plata from last year and the cayacoa in Samara even better from the beach etc. Are. Unfortunately the beach no Caribbean flair and is just approximately 120 meters long and 6a 12 meters long it the memory of a North sea beach for dogs! Fro …  read more

Summary of guest reviews by categories

  • " Very beautiful hotel beach a little too small "  Read more
    5.486111111111111
    February 2012
  • " It is a very nice newly renovated hotel with a fantastic location at the top of a hill in Samaná city. The downside is, the sea ... "  Read more
    5.208333333333333
    July 2011
  • " Super hotel! Immediately again! "  Read more
    5.266666666666667
    August 2011
  • " ... better than expected Santo Domingo. The food was good enough and varied. The staff was very friendly and tried hard. Euro are US Dollar taken but rather the exchange rate with the euro is bad. The complex is very clean and well maintained. Overall highly recommendable "  Read more
    5.902777777777779
    April 2011
  • " beautiful, clean and well-kept hotel with very good service, located on a hill with dreamlike view over the Bay of samana. in the ... "  Read more
    5.583333333333333
    February 2012
  • " ... in the shade. The only downside the snack bar is what further away the jacuzzi pool is. our room and the bathroom was clean and big enough with a dreamlike view. it was a dreamlike vacation in a wonderful hotel in which we gladly return. "  Read more
    5.583333333333333
    February 2012
  • " The Bahia Principe Cayacoa thrilled. A very clean hotel, breakfast, lunch and dinner were very delicious and tasty!. The room was cleaned every ... "  Read more
    5.583333333333334
    March 2012
  • " A very good and very well run hotel with everything fun, gladly again! The staff are very accommodating and friendly. Very good ... "  Read more
    5.652777777777778
    September 2012
  • " Nice hotel with small beach. "  Read more
    4.944444444444445
    August 2012
  • " Allgememin a very nice hotel, however very big. The food was OK. There was lots of different food and otherwise was every ... "  Read more
    4.944444444444445
    August 2012
  • " ... a very nice hotel, however very big. The food was OK. There was lots of different food and otherwise was every day a Themenabdend which was very nice. The rooms are huge and nice decorated. You feel very at ease. Almost all rooms have a balcony and couches on the seaside. The staff are also nice. What I ... "  Read more
    4.944444444444445
    August 2012
  • " We have this hotel in dependence on the great reviews from holidaychec. Since we the last vacation always very satisfied were we this time on the reviews leave. Unfortunately, we were very disappointed! We know ... "  Read more
    3.3249999999999997
    May 2012
  • " ... daily three quarters of an hour the private jacuzzi, completely unimpaired by views other, enjoy. We were satisfied all around and are happy for these 'corner of the Caribbean' decided to - the value for money was almost perfect. The buffet was extremely quality and variety, there was daily at least ... "  Read more
    6
    March 2012
  • " super hotel one-time view. Staff was great friendly and helpful. After a short time knew the waiters ... "  Read more
    4.966666666666667
    December 2011
  • " Recommendable hotel "  Read more
    5.466666666666666
    March 2012
  • " ... evening entertainment we got ripped off but not elaborate. Staff is extremely friendly and always helpful, sometimes spoke no English, but it was never really a problem. Overall very satisfied, very good value for money, professional managed hotel, we will always like to our spent honeymoon point. "  Read more
    5.213888888888889
    November 2011
  • " good value for money "  Read more
    4.958333333333333
    November 2011
  • " In our case good value for money, more than 1400 euros you should spend but for two weeks, not here, there are better hotels. ... "  Read more
    4.958333333333333
    November 2011
  • " ... are all very nice. the show program from 10:00 P. M. is varied. Many professionals designed, but on some days also the usual games of the guests. From 8:30 P. M. is on the large terrace, with a magnificent view of the city samana dance played. Music sometimes with a chapel, otherwise from the jukebox. ... "  Read more
    5.486111111111111
    February 2012
  • " Great location, fantastic view, dirty sea "  Read more
    5.208333333333333
    July 2011
  • " ... and carries Silberabbaus. So you can not swim there, but will need to hire a car and the beautiful Bahia rincón or other rinse drive. Unfortunately! The hotel is otherwise a major plus. It is great location with a great view and it is very nicely decorated and has very attentive staff undfreundliches. "  Read more
    5.208333333333333
    July 2011
  • " ... Silberabbaus. So you can not swim there, but will need to hire a car and the beautiful Bahia rincón or other rinse drive. Unfortunately! The hotel is otherwise a major plus. It is great location with a great view and it is very nicely decorated and has very attentive staff undfreundliches. "  Read more
    5.208333333333333
    July 2011
  • " ... power, you feel here jailed. The complex, the room and the hotel itself were beautiful. We had a golden club junior suite. The is worthwhile in this hotel, since this a bit further below with a great view and very good service are accommodated. We were in the hotel very nice welcome, even though it ... "  Read more
    4.516666666666667
    July 2012
  • " ... catalog was the nature and quality the beach recognizable and never differently described. We understand therefore reviews not that a key criterion Espanol. The hotel captivated our eyes with a great location and variety the nature. Our highlight: daily we could in addition to our beach chair a ... "  Read more
    5.966666666666666
    June 2012
  • " Great view, the best service after x Dominican republic "  Read more
    5.625
    June 2012
  • " ... short in this hotel and, have changed, since one clearly instructions must be: who vacation at the beach make, swimming and from time to time somewhat snorkeling like, this is totally wrong. The beach is very small, crowded and the water is so bad quality, that underwater nothing at all can be seen. Otherwise ... "  Read more
    4.516666666666667
    July 2012
  • " ... hire a car and the beautiful Bahia rincón or other rinse drive. Unfortunately! The hotel is otherwise a major plus. It is great location with a great view and it is very nicely decorated and has very attentive staff undfreundliches. "  Read more
    5.208333333333333
    July 2011
  • " ... jailed. The complex, the room and the hotel itself were beautiful. We had a golden club junior suite. The is worthwhile in this hotel, since this a bit further below with a great view and very good service are accommodated. We were in the hotel very nice welcome, even though it was very late. Not yet ... "  Read more
    4.516666666666667
    July 2012
  • " The hotel was better than expected Santo Domingo. The food was good enough and varied. The staff was very friendly and tried hard. Euro are US Dollar taken but rather the exchange rate with the euro is bad. The ... "  Read more
    5.902777777777779
    April 2011
  • " beautiful, clean and well-kept hotel with very good service, located on a hill with dreamlike view over the Bay of samana. in the well-kept buffet ... "  Read more
    5.583333333333333
    February 2012
  • " A very good and very well run hotel with everything fun, gladly again! The staff are very accommodating and friendly. Very good food and large variety. Except for the boozing English is nothing to fault! "  Read more
    5.652777777777778
    September 2012
  • " We would anytime again in this hotel vacation make. Quiet, relaxing hotel. Food something there for every taste. Fresh squeezed juices and delicious cocktails. Very friendly and accommodating staff. "  Read more
    5.611111111111112
    April 2012
  • " Okay the beach is not with the Punta Cana to comparisons but we have known. We enjoyed the one-time views and great service from this hotel favorite. The food was for our taste really good, especially the specialties ... "  Read more
    5.625
    June 2012
  • " Our conclusion we will certainly be back again January (Walwatching) but, it was really a dream holiday. Food was great and the staff was very friendly. Thanks for the nice time ☺ "  Read more
    5.611111111111111
    December 2011
  • " ... and maintained, the food always fresh, optically good prepared, hot, delicious and diverse. At the pools you can choose, whether with constant music or just one without entertainment selects. the staff are friendly and helpful. the complex itself is really big, although the small shuttle bus buses continuous, but the ... "  Read more
    5.666666666666667
    February 2012
  • " The hotel was better than expected Santo Domingo. The food was good enough and varied. The staff was very friendly and tried hard. Euro are US Dollar taken but ... "  Read more
    5.902777777777779
    April 2011
  • " ... get without tour the area explore to may/may. Whether all this is out of step with reality we cannot judge, since we didn't further took care. Apart from that were service and staff simple and the food was magnificent, as pushed often described here. Absolute no-go: salesperson in the lobby a with' gifts' to a ... "  Read more
    5.966666666666666
    June 2012
  • " A very good and very well run hotel with everything fun, gladly again! The staff are very accommodating and friendly. Very good food and large variety. Except for the boozing English is nothing to fault! "  Read more
    5.652777777777778
    September 2012
  • " Allgememin a very nice hotel, however very big. The food was OK. There was lots of different food and otherwise was every day a Themenabdend which was very ... "  Read more
    4.944444444444445
    August 2012
  • " Allgememin a very nice hotel, however very big. The food was OK. There was lots of different food and otherwise was every day a Themenabdend which was very nice. The rooms are huge and nice ... "  Read more
    4.944444444444445
    August 2012
  • " ... gourmet restaurant was not convincing. The atmosphere was good, but quality and taste was not the offer of a gourmetrestaurants. As we did in the past other hotels in the DOM. Republic much more tasteful food experienced anywhere. solely the cocktails tasted very good. We very enjoyed. "  Read more
    4.166666666666667
    February 2012
  • " ... come to our feeling from Canada. to the beach if you get a lift. 30 seconds time. Unfortunately the beach is, is located in a bay, not very large (200 meters in length?). What we had expected. There is a bar available, as well as toilets, but always stink. if you beautiful beach chairs under a palm ... "  Read more
    5.486111111111111
    February 2012
  • " Good entertainment "  Read more
    5.291666666666667
    July 2012
  • " We had a junior suite which was huge, with a sea view and large balcony and large bathroom. The couch was a great space for clothes ☺ the mini bar was daily filled... "  Read more
    5.666666666666667
    February 2012
  • " ... TV, air conditioning, safe, coffee machine and sufficient furniture in good condition, well, the TV is not the newest anymore! But no matter, there were anyway no German programs! Beautiful large bathroom with shower and bath tub! "  Read more
    4
    February 2012
  • " ... were very, very many, are all very nice. the show program from 10:00 P. M. is varied. Many professionals designed, but on some days also the usual games of the guests. From 8:30 P. M. is on the large terrace, with a magnificent view of the city samana dance played. Music sometimes with a chapel, ... "  Read more
    5.486111111111111
    February 2012
  • " Allgememin a very nice hotel, however very big. The food was OK. There was lots of different food and otherwise was every day a Themenabdend which was very nice. The rooms are huge and nice decorated. You feel very at ease. Almost all rooms have a balcony and couches on the seaside. ... "  Read more
    4.944444444444445
    August 2012
  • " Successful days in the hotel Bahia Principe Cayacoa. The beach beautiful, the food excellent and the rooms... A dream. So good equipped and big room one seldom where. "  Read more
    5.466666666666666
    March 2012
  • " ... restaurants. the beach is very well-kept and clean, there were always enough chairs also in the shade. The only downside the snack bar is what further away the jacuzzi pool is. our room and the bathroom was clean and big enough with a dreamlike view. it was a dreamlike vacation in a wonderful hotel in ... "  Read more
    5.583333333333333
    February 2012
  • " The Bahia Principe Cayacoa thrilled. A very clean hotel, breakfast, lunch and dinner were very delicious and tasty!. The room was cleaned every morning. The hotel complex was directly at the beach... A dream vacation! Beach simply ... "  Read more
    5.583333333333334
    March 2012
Jin
Canada
  • Couple
  • Age 46-50
1 Other hotel reviews
4.8
Rated:  
  • 1 week
  • City trip
  • Hotel recommended
We went to Dominican Republic for a holiday break from March 2nd to 9th, and stayed at this hotel, room 2005. We've paid $24 for 6 days for a safe to keep our personal belongings. It only worked properly on March 5th. We went to the reception many times and asked for repairs, but the safe was never fixed. We had to take our belongings with us every time we leave our room for something. It was very inconvenient for us and we were very disappointed with the service. We asked for a refund as we were leaving the hotel, … read more
Michelle
Canada
  • Family
  • Age 46-50
1 Other hotel reviews
5.8
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
To the amazing staff at the resort, you deserve a raise! You were all so friendly and helpful and worked extremely hard. From Gerdison at the front desk, to the animation team including Jose, Carolin, Yeson, Fernando, Jairo, Yulie, Juan (I hope I didn't leave anyone out). I can't say enough about you. Not only were you doing your job, but you went above and beyond. You made my son, who has Down syndrome, feel so important and part of your team, he is ready to go back tomorrow! We had so much fun … read more
5.4
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
I been att the hotel for two weeks and have a wonderful holiday. We were five persons i age between 28 and 65 and we all enjoid the wisit. The food was excellent and the staff in the restaurant was so frendly. A big hug to David and Claudio, we always got a big smile from them and they do evrything for give us the best. At the poolarea we have very fun with the different games and activities. Frenando was the best and we all just love him! A big hug to him! He makes so many fun things … read more
Andrea
Germany
  • Couple
  • Age 46-50
4 Other hotel reviews
4.0
Rated:  
  • 3 weeks
  • Beach
  • Hotel not recommended
Unfortunately, hardly any beach and the pool is also not too big. Unfortunately, hardly any beach and the pool is also not too big. Luckily nerves the entertainers but not the music at the pool is partially clear too loud and überschreit often with the radio at the pool bar. Luckily nerves the entertainers but not the music at the pool is partially clear too loud and überschreit often with the radio at the pool bar. The staff are very friendly - unfortunately one can get quite far with german language not really. The staff are very friendly - unfortunately one … read more
Andrea
Germany
  • Couple
  • Age 46-50
1 Other hotel reviews
5.1
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
We had relaxation, sun, beach & sea requested, this is all entered. The staff were for us as a large family, the dominican are a proud people, we have always taken into account and hospitality always were rewarded. The area is totally green, the hotel complex spacious and very well maintained. The beach isn't very large, we also to the smaller beach often thrown back. An experience for us was the use by locals, the mostly with the vacations in the line of their free time at the beach spent ( by 'Polish' & security guards). We would gladly come again, think, for … read more
Read all hotel reviews

Information about Hotel Grand Bahía Príncipe Cayacoa

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Hotel description *

  • Location
    The hotel is to be found on the peninsula of Samaná between two of the most beautiful places on earth: The Bay of Samaná and the Bay of Escocesa. Located around a 40-minute drive from the new Samana Airport 'El Catey' and just 35 minutes from Las Terrenas.
  • Facilities
    This club resort was opened in 2006 and is situated amidst extensive gardens. The hotel comprises a total of 295 rooms of which 86 are junior suites. The hotel additionally affords a large communal lounge, 2 panorama lifts with sea views, a car park, 3 bars, an auditorium and 4 restaurants.
  • Rooms
    The rooms each come with a double or king-size bed, air conditioning, a ceiling fan, a fully fitted en suite bathroom, a hairdryer, a minibar, a direct dial telephone, a TV, Internet access, a breakfast table with two chairs/armchairs, a safe (for an additional fee) and a balcony or terrace.
  • Sports/Entertainment
    There is a main swimming pool in the outdoor complex, a Jacuzzi and pool with massage nozzles, a large sun terrace with sun loungers, parasols, a pool towel service and a pool bar. There is also a theatre at this hotel staging shows and other entertainment options. Also on offer here are two tennis courts, a paddle tennis court, a gym and, for an additional fee, spa and massage options.
  • Meals
    Dining options include a main restaurant with buffet service, gourmet, Mediterranean and Italian speciality restaurants. A total of 3 bars are to be found within this hotel. All meals are available in a buffet form; the evening meal can alternatively be taken à la carte. An all-inclusive stay may be booked. Guests have the option to eat at the beach of The Gran Bahia Principe Cayo Levantado.
  • Payment
    American Express, MasterCard and VISA are accepted at the hotel.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • CD Player
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Hair dryer
  • Fire alarm

Gastronomy

  • Full board
  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Sauna

Other hotel information

  • City hotel
  • 24 hour reception
  • Gay friendly
  • Eurocard/Mastercard
  • Information desk
  • Currency exchange
  • Children welcome
  • Laundry service
read hotel information