# 5 of 254 hotels in Cancun

Hotel Riu Cancun(4.5 stars)

Blvd. Kukulcán, Km. 8.5 Lote 4 Hotel Zone Show map
Hotel Pictures - Hotel Riu Cancun
Average
Recommended
Trend

At a glance

  • Great hotel (3)
    "Great hotel" found in 3 reviews
    • " Great hotel we were in paradise " 
      5.3
      September 2012
    • " A great holiday " 
      5.208333333333333
      November 2011
    • " Very nice hotel with rather younger guests. Lots of fun and good mood. Food and drinks 24 hours available, ... " 
      5.597222222222222
      May 2011
  • The food was great (2)
    "The food was great" found in 2 reviews
    • " We stayed for a week in Cancun and area 1 and went to the riu Cancun felt very comfortable. The hotel is well maintained, in a great area, nice and attentive staff, the food was great ... We wished we could have stayed longer. " 
      5.208333333333333
      November 2011
    • " Very nice hotel with rather younger guests. Lots of fun and good mood. Food and drinks 24 hours available, always enough and very good quality . You can not hesitate to recommend the hotel! " 
      5.597222222222222
      May 2011
  • A great beach (1)
    "A great beach" found in 1 review
    • " A great beach holiday with a dreamlike comfort. 24 hours eating and drinking all inclusive, there was really ... " 
      5.652777777777778
      July 2012

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    4.9
  • Service
    5.2
  • Location
    5.4
  • Gastronomy
    5.5
  • Sport
    5.0

Rating breakdown

  • Excellent
    13
  • Very Good
    1
  • Acceptable
    1
  • Poor
    1
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

5.3
1 out of 2 people found this review helpful

It was like in the paradise, only big drawback was our view ( balcony), we had with a view of the sea and also more paid, this we did, but on the 13 floor with a concrete wall we had a chair to get over the wall to look. It have all rooms view of the sea the more the other less, it is just a large rip-off but more to ask for money. Excursions were great, whether with Joop or Viktor than tour operator both have a great job. Many thanks for this beautiful v …  read more

The most helpful critical review

3.8333333333333335
1 out of 1 people found this review helpful

Guest structure: international, mostly americans. 100 room per floor. 14 floors. Itself the hotel makes a clean impression. However I had a cockroach in the room. ( in another hotel, I before business was, there were no bugs) The food is plentiful. …  read more

Summary of guest reviews by categories

Hotel in general
  • " Great hotel we were in paradise "  Read more
    5.3
    September 2012
  • " A great holiday "  Read more
    5.208333333333333
    November 2011
  • " Very nice hotel with rather younger guests. Lots of fun and good mood. Food and drinks 24 hours available, ... "  Read more
    5.597222222222222
    May 2011
  • " A great beach holiday with a dreamlike comfort. 24 hours eating and drinking all inclusive, there was really ... "  Read more
    5.652777777777778
    July 2012
  • " We stayed for a week in Cancun and area 1 and went to the riu Cancun felt very comfortable. The hotel is well maintained, in a great area, nice and attentive staff, the food was great... We wished we could have stayed longer. "  Read more
    5.208333333333333
    November 2011
  • " A great beach holiday with a dreamlike comfort. 24 hours eating and drinking all inclusive, there was really plenty of choice. Very clean rooms, friendly staff and a dreamlike hotel's own beach with peace possibility or action possibilities. Everything ... "  Read more
    5.652777777777778
    July 2012
  • " We stayed for a week in Cancun and area 1 and went to the riu Cancun felt very comfortable. The hotel is well maintained, in a great area, nice and attentive staff, the food was great... We wished we could have stayed longer. "  Read more
    5.208333333333333
    November 2011
  • " Very nice hotel with rather younger guests. Lots of fun and good mood. Food and drinks 24 hours available, always enough and very good quality. You can not hesitate to recommend the hotel! "  Read more
    5.597222222222222
    May 2011
Mabel
Germany
  • Couple
  • Age 41-45
3 Other hotel reviews
5.6
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
A great hotel with super delicious kitchen. Service was perfect. Guests internationally, we were almost the only German, but the bothered us not. Shops and public transportation on the doorstep. A all round great vacation, definitely again! … read more
Jürgen
Germany
  • Couple
  • Age 41-45
4 Other hotel reviews
5.7
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
Staff was always friendlyFood was great, cleanliness was very good in the hotelHuge room only we had bad luck with the booked sea viewHotel is huge, many rooms, cleanliness is very much emphasized, friendly staff, food was greatEverything was great, beach pool good conditionHotel lies dirdekt at the beach and so very central everything is easy to reach … read more
5.3
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
It was like in the paradise, only big drawback was our view ( balcony), we had with a view of the sea and also more paid, this we did, but on the 13 floor with a concrete wall we had a chair to get over the wall to look. It have all rooms view of the sea the more the other less, it is just a large rip-off but more to ask for money. Excursions were great, whether with Joop or Viktor than tour operator both have a great job. Many thanks for this beautiful vacation. … read more
Andrea
Germany
  • Single
  • Age 26-30
1 Other hotel reviews
3.8
Rated:  
  • 3 to 5 days
  • Beach
  • Hotel not recommended
As a part of the possibilities very helpful. Good English. Check-in is officially from 15:00. Realistic rather later.At the buffet there are plentiful. However nothing special, very greasy. I'have seen better and worse in all inclusive hotels experienced. It is something there for every taste: Italian, mexican, chinese, German Schnitzel. There is always something, snacks etc. The juices are very sweet, more like a powder to the brew. However this is my experience after also normal for a all inclusive hotel.I met on 2. evening a cockroach, the light is turned on,. Of al I this at the front desk reported, I was a … read more
Wolfgang
Germany
  • Friends
  • Age 56-60
1 Other hotel reviews
5.2
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
We had at short notice in August 7 days this hotel with eigenanreise booked. The zugeb. Transfer folded smoothly. Although no view of the sea geortert we had in the 14th floor a room with visionary. Direct view of the plays of colors the Karibk and impressed. Sunsets. The room good review. , cleanliness without Beanstand. , the mini bar( every 2 days new fed ) left nothing to be desired. The food in large variety, almost daily theme nights a delight for all the senses. Friendly, quick service, although an almost fully booked hotel tables were always enough to … read more
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Information about Hotel Riu Cancun

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Hotel description *

  • Location
    This luxury hotel is located directly beside the fine sandy beach in Cancún's hotel district. A selection of bars and restaurants as well as a shopping centre are to be found in the near vicinity. The centre of Cancún, which lies some 10 km away, may easily be reached by making use of the public transport network for which a stop is located directly in front of the hotel. The international airport lies about 20 km away.
  • Facilities
    Built in 2003, this luxurious 15-storey hotel comprises a total of 569 rooms. Facilities include reception desk, a bar, an air-conditioned restaurant with a non-smoking area and two speciality restaurants in addition to a public Internet terminal (for an additional fee), room and laundry services. Children may participate in kids' club activities or let off steam in the hotel playground.
  • Rooms
    The comfortable air-conditioned rooms each come with a bathroom, a hairdryer, a direct dial telephone, Internet access, a minibar/ fridge and a hire safe as standard.
  • Sports/Entertainment
    In the outdoor complex is a pool complex featuring a children's pool and a heated pool in addition to a sun terrace with parasols and sun loungers laid out ready for use and a poolside snack bar. Guests may kick back and relax in the sauna or, on payment of an additional fee, indulge in a massage. According to availability, various sporting activities are on offer including windsurfing, sailing and tennis whilst horse riding and golf are available for additional fees. A seasonal entertainment programme provides some variation for guests.
  • Meals
    Guests may select their breakfast from an ample buffet; in the evening, guests may reserve in advance to dine à la carte.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Capacity of conference and banquet facilities: < 200
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • Satellite TV
  • Fan
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Number of tennis courts: 1

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Whirlpool

Other hotel information

  • Evening programs and entertainment
  • Babysitting/Child services
  • Eurocard/Mastercard
  • Car hire
  • Wifi
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