# 6 of 250 hotels in Cancun

Hotel Riu Cancun(4.5 stars)

Manzana 50 77500 Cancun View on map
Average rating
Recommended
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At a glance

  • Great hotel (1)
    "Great hotel" found in 1 review
    • " Great hotel we were in paradise " 
      5.3
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    5.0
  • Service
    5.1
  • Location
    5.3
  • Gastronomy
    5.2
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    9
  • very good
    5
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.3

It was like in the paradise, only big drawback was our view ( balcony), we had with a view of the sea and also more paid, this we did, but on the 13 floor with a concrete wall we had a chair to get over the wall to look. It have all rooms view of the sea the more the other less, it is just a large rip-off but more to ask for money. Excursions were great, whether with Joop or Viktor than tour operator both have a great job. Many thanks for this beautiful v …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.8333333333333335

Guest structure: international, mostly americans. 100 room per floor. 14 floors. Itself the hotel makes a clean impression. However I had a cockroach in the room. ( in another hotel, I before business was, there were no bugs) The food is plentiful. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

Michael
Karibik with stadtflair.
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Badeferien
  • October 2013
A nice hotel in the middle of the party zone of Cancun, but with quiet areas. The all inclusive offer was very good in all areas. The beach is very narrow, but fantastically beautiful, off in the afternoon also partially in the shade, which in Mexico have to be a disadvantage. Food and drinks were very good, the staff was very friendly and tried hard. The rooms correspond to the us standards and are very clean and well maintained. Trendy clubs and many shopping possibilities are directly next to the hotel. I have 3 days on my nachreisende family waited ... and relaxation. All in all this hotel was absolutely well worth a positive recommendation. Bewertung lesen
  • Gastronomie
    5.5
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    5.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Zimmer
    5.8
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Service
    5.7
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
  • Hotel
    5.3
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.6
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Christine
Good, but it was already better
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • October 2013
Unfortunately already relatively worn, apparently in may 2014 for three months for rennovation. Staff speaks bad english than three years ago. Wi-fi not as previously in the lobby for free, but only 90 minutes/day in the piece and only limited. Own mailprogramme can't be used, but only some browsers. For advanced applications you had approximately us 5 0, - / week. Bewertung lesen
  • Service
    5.0

    Foreign language skills of the staff have rather taken. German as well as not, english and sometimes also not really good. Was better before. Doctor in the house (24 hours) The staff was generally very friendly. Room cleaning okay, but sometimes only at 15 o'clock. Complaints are after a little emphasis positive done.

  • Hotel
    4.0

    Unfortunately already relatively worn, apparently in may 2014 for three months for rennovation. Staff speaks bad english than three years ago. Wi-fi not as previously in the lobby for free, but only 90 minutes/day in the piece and only limited. Own mailprogramme can't be used, but only some browsers. For advanced applications you had approximately us 5 0, - / week.

  • Lage und Umgebung
    5.0

    Right on the long white sandy beach, depending on the weather relatively narrow. The sea is great with many fish. The opposite shopping mall is relatively dead - there are at least one third of the empty businesses. Bus stop directly before the hotel. Many places in the area, but we due to the all-inclusive food not use.

  • Zimmer
    5.0

    Room and bathroom big enough. Already a bit worn. The hotel is supposedly next year reserves. However, everything functioned very well, even if a glühbirnentausch unfortunately two days. Please note: room in the 13. floor have a balcony, unfortunately you can on the wall (i guess about 140 centimeter high and one meter thick) do not look and see only the horizon

  • Sport und Unterhaltung
    5.0

    Pools very nice, the beach was nice, but depending on the weather partly narrow. Showers available at the beach. Enough beach chairs. Entertainment was rather discreet.

  • Gastronomie
    4.0

    Food from the buffet were always the same, and not very well seasoned and not very hot, but everything was very clean and hygienic. We have two of the three theme restaurants visited, but also not really loved it.

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Great atmosphere if you enjoy a lively hotel
  • Weiterempfohlen
  • Friends
  • Badeferien
  • September 2013
We had a lovely 2 weeks here in September. The weather was very hot with just 1 day of rain. The hotel has a lively atmosphere catering mostly for an adult population. The pool swim up bar being extra popular, to the point we did not use, prefering the quieter area. There are 4 different pools to chose from so that every taste is catered for. The staff in all areas of the hotel are especially friendly, this stood out even to us well travelled friends. Hotel decor is tired but still very clean and well kept. Position for the ... beach supurb and right in place for all the famous cancun night life. Coco Bongo;s just 10 mins walk. Of an eveneing we found the waiters love to serve you well espcially if you give them a small tip once in a while, they will make you all feel very special. This is not compulsory and does not get in the way of good service. In all go for a get up and go holiday with lots to do or laid back and enjoy, either way get youselves out there. Bewertung lesen
  • Gastronomie
    5.8
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    5.0
  • Hotel
    4.5
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    4.0
    Familienfreundlichkeit
    4.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Zimmer
    6.0
    Größe des Zimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Größe des Badezimmers
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    6.0
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Mabel
Just a great stay
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • October 2012
A great hotel with super delicious kitchen. Service was perfect. Guests internationally, we were almost the only German, but the bothered us not. Shops and public transportation on the doorstep. A all round great vacation, definitely again! Bewertung lesen
  • Gastronomie
    5.5
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    5.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Zimmer
    5.8
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    4.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    5.0
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Jürgen
We were in paradise
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
Hotel is huge, many rooms, cleanliness is very much emphasized, friendly staff, food was great Bewertung lesen
  • Gastronomie
    6.0

    Food was great, cleanliness was very good in the hotel

  • Hotel
    6.0

    Hotel is huge, many rooms, cleanliness is very much emphasized, friendly staff, food was great

  • Lage und Umgebung
    6.0

    Hotel lies dirdekt at the beach and so very central everything is easy to reach

  • Zimmer
    4.0

    Huge room only we had bad luck with the booked sea view

  • Service
    6.0

    Staff was always friendly

  • Sport und Unterhaltung
    6.0

    Everything was great, beach pool good condition

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Information about Hotel Riu Cancun

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This luxury hotel is located directly beside the fine sandy beach in Cancún's hotel district. A selection of bars and restaurants as well as a shopping centre are to be found in the near vicinity. The centre of Cancún, which lies some 10 km away, may easily be reached by making use of the public transport network for which a stop is located directly in front of the hotel. The international airport lies about 20 km away.
  • Built in 2003, this luxurious 15-storey hotel comprises a total of 569 rooms. Facilities include reception desk, a bar, an air-conditioned restaurant with a non-smoking area and two speciality restaurants in addition to a public Internet terminal (for an additional fee), room and laundry services. Children may participate in kids' club activities or let off steam in the hotel playground.
  • The comfortable air-conditioned rooms each come with a bathroom, a hairdryer, a direct dial telephone, Internet access, a minibar/ fridge and a hire safe as standard.
  • In the outdoor complex is a pool complex featuring a children's pool and a heated pool in addition to a sun terrace with parasols and sun loungers laid out ready for use and a poolside snack bar. Guests may kick back and relax in the sauna or, on payment of an additional fee, indulge in a massage. According to availability, various sporting activities are on offer including windsurfing, sailing and tennis whilst horse riding and golf are available for additional fees. A seasonal entertainment programme provides some variation for guests.
  • Guests may select their breakfast from an ample buffet; in the evening, guests may reserve in advance to dine à la carte.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Toilets
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna

Other hotel information

  • Evening programs and entertainment
  • Babysitting/Child services
  • Eurocard/Mastercard
  • English
  • Car hire
  • Wifi