# 12 of 240 hotels in Cancun

Hotel Riu Cancun(4.5 stars)

Manzana 50 77500 Cancun View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.3
  • Location
    5.4
  • Gastronomy
    5.4
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    9
  • very good
    2
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.3

It was like in the paradise, only big drawback was our view ( balcony), we had with a view of the sea and also more paid, this we did, but on the 13 floor with a concrete wall we had a chair to get over the wall to look. It have all rooms view of the sea the more the other less, it is just a large rip-off but more to ask for money. Excursions were great, whether with Joop or Viktor than tour operator both have a great job. Many thanks for this beautiful v …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.8333333333333335

Guest structure: international, mostly americans. 100 room per floor. 14 floors. Itself the hotel makes a clean impression. However I had a cockroach in the room. ( in another hotel, I before business was, there were no bugs) The food is plentiful. …  read hotel review

read more Acceptable, Poor, Terrible reviews
Ayesha
Great stay!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
My cousins and I recently just stayed at the Riu Cancun. The hotel grounds was absolutely beautiful. It was very clean and well maintained. Upon our arrival we were given a room, however when we went to our assigned room there were renovating the bathroom. Upon seeing this I immediately went downstairs and the receptionist upgraded us to a junior suite for the inconvenience before I even asked her to compensate us for the trouble. The staff members at the hotel were extremely friendly. We booked all our activities at the hotel. One thing that the hotel lacked was not ... having many restaurants to chose from. We got tired of eating the buffet since it was basically the same food each night especially since we are vegan. Other than that the beach was beautiful and we loved our hotel room. Our view from the room was amazing. read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Emiliano
Slow service
  • Hotel not recommended
  • Singles
  • Other stay
  • October 2014
I was quite disappointed by the service, which I found slow and inefficient...it seems that people there were nto really interested in assisting customers...what a shame since the resort is nice... read hotel review
  • Service
    2.5
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    2.0
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    3.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    3.0
  • Gastronomy
    3.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    3.0
    Family friendliness
    4.0
  • Room
    3.5
    Size of the room
    4.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
Close
Matthew
Excellent Beach Vacation
  • Recommended hotel
  • Friends
  • Beach holiday
  • May 2014
A beautiful hotel with an amazing beach. I would stay here again and again. The staff was friendly and very nice. I couldn't have asked for a better hotel. The food and drinks were amazing as well. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Markus
Completely ok one - no 5 stars.
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • April 2014
The hotel had certainly seen better times - renovation is supposedly may 2014. the food was varied and pretty good (4 stars level think in southern europe), the drinks were of bad quality (all-inclusive). Cheap rum, Tequila - beer inedible. The coffee horrible. The us and uk seems nothing to distinguish the guests. Me already. A shame, otherwise stay in better remember... read hotel review
  • Gastronomy
    4.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    4.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
Close
Read all hotel reviews

Information about Hotel Riu Cancun

Hotel Information

hotel.de

hotel.de *

In the name of our whole staff, we welcome you proudly to the Hotel Riu Cancun. Make yourself at home Our helpful team at reception will be happy to place your articles of value in the hotel's safe for you. During your stay, make use of the laundry service. Enjoy a relaxing evening with family in our acclaimed dining room or the pleasant hotel bar. A television (cable) is part of all our rooms. We also offer fishing gear to ensure our guests have a fun trip.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Is this your hotel?

Take advantage of the benefits offered by HotelManager:

  • Quality analyses provided by guest reviews
  • Update information about your hotel
  • Increase awareness of your hotel by creating a hotel profile with official pictures
  • All completely free

Create your hotel profile

Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Bath tub
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Number of tennis courts: 1

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Whirlpool

Other hotel information

  • Evening programs and entertainment
  • Eurocard/Mastercard
  • English
  • Car hire
  • Wifi
  • Free Wifi access included