# 8 of 27 hotels in Lauterbrunnen

Hotel Schützen(3 stars)

Fuhren 439 3822 Lauterbrunnen View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.2
  • Room
    3.3
  • Service
    2.9
  • Location
    5.0
  • Gastronomy
    4.1
  • Sport & Leisure
    3.0

Rating breakdown

  • excellent
    1
  • very good
    2
  • acceptable
    3
  • poor
    1
  • terrible
    0
Read all hotel reviews
Lewi.
August Stay
  • Recommended hotel
  • Couples
  • City break
  • August 2014
Enjoyed Lauterbrunnen very much. Issues: Sheets for bed would be nice. Clock somewhere in room would be helpful. Hooks in bathroom for clothes would have been helpful. More than one outlet would have been helpful. Placing TV where it could be viewed from bed or chair would have been more convenient. Restaurant food was good. Staff was nice and helpful. read hotel review
  • Location
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    6.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Room
    4.5
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    4.7
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
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David
Grudging hospitality
  • Hotel not recommended
  • Singles
  • Business trip
  • January 2014
Nice, well-maintained hotel in a good setting. Furnishings are nice solid wood. Big room with balcony. Hotel is closed and locked except when staff are there. You have to sit outside in the cold and wait for them to arrive at 1600 if you haven't checked in yet. read hotel review
  • Gastronomy
    4.0

    The food was good and the service was pleasant and efficient. But once again, after I paid for a full meal with some wine I asked for a simple glass of water and was charged 2 Francs for it. This was winter in the Swiss Alps and there was plenty of water available. This was just petty and greedy. Instead of appreciating my business they tried to get a couple more Francs. Breakfast costs 20 Swiss Francs which is almost twice as much as the other hotels in Switzerland and Austria that I stayed in. I did not try it for that price.

  • Hotel
    4.0

    Nice, well-maintained hotel in a good setting. Furnishings are nice solid wood. Big room with balcony. Hotel is closed and locked except when staff are there. You have to sit outside in the cold and wait for them to arrive at 1600 if you haven't checked in yet.

  • Sport & Leisure
    4.0

    The live music was very good and there are quiet roads to walk on up the valley.

  • Service
    1.0

    Staff tried to be friendly and did their jobs well. But I think that the owner's priority is to make extra Francs wherever possible, rather than treat guests as guests. Employees were sternly corrected in public. I paid for a two person room so I could have a balcony and view. On the second day my second pillow was removed. I asked for a replacement and was told that it would cost 5 Swiss Francs. I was paying over 1200 Swiss Francs for a week for a two person room and when I pointed that I was grudgingly given a second pillow, as if it cost them more for me to have two pillows. Very petty and rude.

  • Room
    3.0

    The room was large and furnished well. But removing the second set of towels and the pillow was very petty. I was told that I could not eat in the room. That is just ridiculous. I travel internationally for my work and I have never been told that before. In fact, this was the most strained and oddest hotel stay I have ever experienced. It seems I did something to annoy the owner or maybe it was just a bad season and they were stressed, I don't know. But since I was one of the few guests and paying for a two person room for a week, it seems like they would at least appreciate my business. Instead I was treated as a nuisance or a bad employee who needed to be scolded.

  • Location
    6.0

    The location and views are great.

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Information about Hotel Schützen

Hotel Information

Amenities

Hotel amenities

  • Library
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Lift
  • Number of lifts: 1
  • Central heating
  • Free parking
  • Car park

Room amenities

  • Additional childrens' bed
  • TV
  • Safe
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Fire alarm

Gastronomy

  • Full board
  • Restaurant
  • Number of restaurant seats altogether: < 200
  • Diabetic menu
  • Vegetarian dishes
  • Menu
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Cafe
  • Number of cafes altogether: 1
  • Number of cafes for non-guests: 1
  • Packed lunches
  • Catering service

Other hotel information

  • Number of stars/domestic category: 3 Stars
  • Non-hotel guests can/cannot access the area: open
  • Gay friendly
  • Express check in and check out
  • Eurocard/Mastercard
  • Ticket service
  • Information desk
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper