# 100 of 363 hotels in Hamburg

Novum Hotel Continental Hamburg Hauptbahnhof(3 stars)

Kirchenallee 37 20099 Hamburg View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.6
  • Room
    4.5
  • Service
    4.7
  • Location
    5.6
  • Gastronomy
    4.6
  • Sport & Leisure
    2.0

Rating breakdown

  • excellent
    20
  • very good
    19
  • acceptable
    4
  • poor
    2
  • terrible
    0
Read all hotel reviews
Prouza
Great location, the rest rather unfortunate.
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • February 2014
The big plus of the hotel is the location! Everything else is in my eyes not 3 star! The breakfast is ok, which i here has gene ffs was, that there was no pot for the coffee and i constantly had to stand up to a cup of anzufüllen! Furthermore, i think the breakfast room was very dark in the rear area, maybe you could as better lamps install! Staff was very absent, no smile or other friendliness was to see! Our room was too small! I knew in advance, that i a small bed and i was clear, that ... i expect nothing must! But the room was so small, that the door right next to the bed and was so that you could hear everything, what the hallway happened! And the put extremely, because i as good as no relaxation in this hotel versoürte! Came on sunday knackered home! Despite use of ear plugs! Don't know, if i this hotel again would book, is important, whether there are other rooms, where you don't hear everything! read hotel review
  • Gastronomy
    3.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    1.0
  • Hotel
    3.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    4.0
  • Service
    1.5
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    2.8
    Size of the room
    1.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
Close

Good hotel for a short trip.
  • Recommended hotel
  • Families
  • Translated
  • City break
  • December 2013
The hotel has 54 rooms. Our room was very small, but functional. The furniture is in a grim brown in color. Very commendable was the free internet (wlan). The bathroom is also very small - but useful. What i didn't mentioned, was the shower curtain and the small sink. Here i think, the owner of the hotel urgent need of improvement. Unfortunately, i must at the body review exercise, which the curtains and curtains in the rooms. When we got to the room, we were met by a herunterhängender overhang of the window. Honestly: with a brand new room should ... such a mistake will be fixed. Here, i see clearly the housekeeping staff were/in the duty. So something must be communicated, in order to keep the lack before introduction of the next guest, can be removed. read hotel review
  • Hotel
    4.0

    The hotel has 54 rooms. Our room was very small, but functional. The furniture is in a grim brown in color. Very commendable was the free internet (wlan). The bathroom is also very small - but useful. What i didn't mentioned, was the shower curtain and the small sink. Here i think, the owner of the hotel urgent need of improvement. Unfortunately, i must at the body review exercise, which the curtains and curtains in the rooms. When we got to the room, we were met by a herunterhängender overhang of the window. Honestly: with a brand new room should such a mistake will be fixed. Here, i see clearly the housekeeping staff were/in the duty. So something must be communicated, in order to keep the lack before introduction of the next guest, can be removed.

  • Gastronomy
    6.0

    The quality of the food at the breakfast buffet were very good. Also the cleanliness in the breakfast area and at the table was absolutely worth praising. Here thanks to the friendly staff and workers in the service.

  • Service
    3.0

    The staff in the breakfast room were very friendly and courteous. They cleared the tables quickly and see, immediately, if at the buffet somewhat is missing. Here is a immediate filling up guaranteed. Great value! The housekeeping staff were/inside take their job not so serious. Here you should not expect too much. Beds were made, but the bathroom ☹ hair & co. Were in all of the corners to see and the storage space in the whole week not even seen a cleaning cloth. Here is urgent to catch up. During our check-in it came right to the test ☺ we wanted to on monday, 16,12:13 against 21 o'clock to check in and only got once the statement, that our booking had cancelled is. Prior would be until 18 hours, one waits 30 minutes, then canceled. As i was often on the way and this approach know, have i with the reservation already specified, that we only after 18 hours will be arriving. This i got an e-mail are confirmed! This confirmation i had also expressed (as i said, i know this issue sufficiendy). The girl at the front desk was in its' cool attitude 'and answered me: ' you have the written?' I felt personally as an absolute impudence! Errors can happen, but the lady is in the services sector employed. The you should be aware and should in future to their paying customers. Here we were very disappointed!

  • Room
    3.0

    Our room was very small, but functional. The bathroom is also very small - but useful. What i didn't mentioned, was the shower curtain and the small sink. Here i think, the owner of the hotel urgent need of improvement. The cleanliness in the bathroom, i was not convinced. Hair & dust were in the whole week available more than enough.

  • Location
    6.0

    The hotel is located opposite the main railway station and is therefore in a very central location. U-bahn, s-bahn and bus connections are a few steps to foot. The city of tours start diagonally opposite from the hotel. Restaurants and cafes are in the immediate vicinity.

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Jenni
Top hotel for city break
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • June 2013
We stayed for 3 days in Hamburg and a little look at the city. It was in the hotel very much. We booked on-line and all ran smoothly. Connection options are top you've got on the doorstep (restaurant, einkaufsparken and so on.) We decided if we return to Hamburg then to the hotel. read hotel review
  • Room
    5.5
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
    Family friendliness
    4.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
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Rolf-Dieter
City hotel
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • May 2013
A city hotel without bar still recommended. Because it right at the train station from Hamburg is, you can Everything what you want-is within easy reach. read hotel review
  • Room
    4.8
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Gastronomy
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Atmosphere & furnishings
    3.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
    Family friendliness
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
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Heiko
Contienental Novum hh
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2013
Small hotel right at the hamburg central train station. Rooms okay, elevator very small and old, for 1-2 days the hotel is good and cheap! read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    3.7
    Size of the room
    4.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    4.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
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Information about Novum Hotel Continental Hamburg Hauptbahnhof

Hotel Information

Hotel description

Hotel description

Amenities

Hotel amenities

  • Non-smoking room
  • Hotel safe
  • Lift
  • Central heating

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Safe
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Breakfast buffet

Other hotel information

  • City hotel
  • 24 hour reception
  • Business travellers
  • Cash payment
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper