# 2 of 37 hotels in Port El-Kantaoui

Iberostar Hotel Diar El Andalous(4.5 stars)

B.P. 40, Port El Kantaoui 04089 Sousse View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.1
  • Room
    5.5
  • Service
    5.4
  • Location
    5.0
  • Gastronomy
    5.0
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    117
  • very good
    39
  • acceptable
    13
  • poor
    0
  • terrible
    0
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Caz
So friendly, nice location, definately going back
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
This is a relaxed, charming hotel. Having travelled all over the world, I would rate this hotel as one of the best I have stayed at. It does need a lick of paint in places and some new carpets to be faiir ( its closing end of November until April for a refurb), but even if it didn't get a make over it would'nt be the end of the world, as that is something that quite frankly does't matter. The staff from the gardeners to top management are all charming, professional and the standards of customer care are outstanding. The ... food is lovely, even for fussy people like me and to be fair if you just wanted a plain potato or omelette they are only to happy to cater for you., all you need to do is ask. The charm about this place is that its not to big and so you get a chance to unwind and relax and meet various people from all over the world, of course you dont need to socialize if you choose not to, but we found that even although we could'nt speak some languages, we al still managed to make friends.On that point the staff amaze me as so many of them speak a few different languages. I wish I could remember everyones names and mention them all for the attention to detail and the care they showed our family and friends, but I can't, so I will just say Yassine thank you for your patience and tolerance and care, to Kamil thank you for all your attention and care and patience, Hassine thank you for all your advice, Ammar thank you for making our stay a delicious one, Abdal we have never seen such a hard working man, thank you for your care, Jo, thank you for keeping us all safe and Miriam thank you for the smiles and charm. read hotel review
  • Sport & Leisure
    6.0

    The pool was big enough without it feeling to big so you felt lost, it was clean and the areas around it were kept beautifully. The sunbeds by the pool and the beach are free and very comfortable and the lifegaurds are always on hand to help you get them. The animation team were great very friendly and they offered the young and old a varied programme of activities should you wish to take part in them .

  • Service
    6.0

    This place amazed me, its really quite incrediable that the staff knew so many languages and took the time to help. They were all friendly and helpful and nothing was to much trouble for them., the room service was of a high standard and the maids were very creative and kind, if you did want to have an extra towel etc they were very happy to help.There is a Dr there and a dentist and some shops and generally if you didn't want to leave the hotel you would'nt need to. We felt really relaxed and comfortable

  • Gastronomy
    6.0

    There is a wonderful restaurant full of salads, meats, fish, soups, desserts you name it its there and if you want something simple you only need ask if they have it they will help. There is also a snack bar so if you did not want to go in at lunchtime you could eat by the pool. there is also a beach bar and a piano bar and a smoking cafe and a coffee bar, all are lovely and the staff in them are great.The food and drinks were of a good standard and varied , the restaurant was always immaculate and the attention to detail was great.Tipping is not forced upon you at all , but we were only to happy ( our own choice) to tip as we felt everyone provided us with such amazing service.

  • Hotel
    6.0

    This is a relaxed , charming hotel. Having travelled all over the world, I would rate this hotel as one of the best I have stayed at. It does need a lick of paint in places and some new carpets to be faiir ( its closing end of November until April for a refurb), but even if it didn't get a make over it would'nt be the end of the world, as that is something that quite frankly does't matter. The staff from the gardeners to top management are all charming, professional and the standards of customer care are outstanding. The food is lovely , even for fussy people like me and to be fair if you just wanted a plain potato or omelette they are only to happy to cater for you., all you need to do is ask. The charm about this place is that its not to big and so you get a chance to unwind and relax and meet various people from all over the world, of course you dont need to socialize if you choose not to, but we found that even although we could'nt speak some languages, we al still managed to make friends.On that point the staff amaze me as so many of them speak a few different languages. I wish I could remember everyones names and mention them all for the attention to detail and the care they showed our family and friends, but I can't , so I will just say Yassine thank you for your patience and tolerance and care, to Kamil thank you for all your attention and care and patience , Hassine thank you for all your advice, Ammar thank you for making our stay a delicious one, Abdal we have never seen such a hard working man , thank you for your care, Jo, thank you for keeping us all safe and Miriam thank you for the smiles and charm.

  • Location
    6.0

    This is in a fabulous location, as you step straight onto an amazing beach that consists of white sand and plenty of sunbeads with very comfortable cushions and that are free as are the towels that are kindly provided. The pool is perfect as it has a shallow shelf that is wonderful for children to splash in and for adults to lay in and cool down. In 20 minutes you could walk along the beach to the port or 30 minutes if its a stroll, there are numerous activities to do should you wish to in the area from the relaxing ones to the more active ones. The hotel has a lovely small spa , where you can really unwind, with very attentive professional people working there. In the high season, there are water sports and nearby are golf courses, camel rides , horse riding and shops and restaurants galore. Its only 30 minutes roughly to the hotel from the airport , depending on how many stops you have to make and the local people are really friendly and only to happy to help. There is much fun to have bartering for items , but be fair as peoplehave to make a living.

  • Room
    5.0

    The room was clean ( cleaned everyday , with clean towels) and there was a hairdryer and fridge in the room , as well as an up to date TV and air conditioning, the beds were really comfortable to sleep on and we slept really well. The rooms do need a lick of paint but it does not really matter as your going there for the experience not the paint.

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Brigitte
Golfing holiday with obstacles
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • April 2014
Spacious and attractive hotel complex with well-kept garden. We had booked a double superior room with schauinsland, in begünstigster location in the upper floor with pool or sea view. Our room was in the upper floor, but at the end of the area with a view of the construction of the Riu Green Park hotels. On request at the lady at the front desk, the good spoke german, we were told, that no other rooms were available and we should be re-booking the reception 3 months before an e-mail message, that we had a nice Rooms have want. I said ... it, that we have chosen at the time of booking on the Travel agent and paid more for it. Then the lady somewhat sticky and was further talks not more. We also had trouble with the closet in the room. Already the accords of the closet a sliding door stuck so, only with much force the door that we could move. When we wanted to get ready for dinner. The door went not at all. We had to complain about three times, to finally a Handyman came and tedious the door again, to some extent, that we have our things rankamen. The room number 353 is not recommended. We have to make the experience, that in the hotel very many regular guests, preferred to be served, also with the allocation of the room. read hotel review
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    4.8
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Service
    4.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
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Ines
Great holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Super hotel. With friendly staff. Everything made a very clean impression. Very familieäre atmosphere. At this time of the year very quiet hotel. Had a great holiday. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
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Martin
The arrow indicates the direction of 5 stars.
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • December 2013
My 7. tunesienurlaub (20-12-2013 until 04-01-2014) in this hotel. What Iberostar through the construction of speisetraktes and the new pool area was created, my more than exceeded our expectations. Summary: Staff: Multi-lingual, very friendly and always very helpful. Rooms: Are large, modern and in very good condition. The shower (handicapped accessible) very space. The air conditioning/heating system worked without a problem. Channel is international. Electronically secured safe. Zimmerzutritt with key card. The mattresses were very good. Cleaning staff was very friendly and provided always absolutely clean work. Reception and service staff: Always helpful and friendly - as well as the ... whole of the house Bars and cafes In great condition, (see below in addition to handicap facilities) Dining room: Rich and varied breakfast, lunch and dinner. In the evening the buffet was always very varied and careful seasoned, so could every guest after private geschmackswunsch varied spice. Hall was always clean and always correct freshly set. Events the kitchen: Particularly to emphasize one must the magnificent work of the kitchen, which the 24. und31 dezemberein fantastic buffet offered which not only optically, but also in terms of the variety was excellent. That was an absolute 5 star service. Grounds and pool: Property consists of a very large beautiful garden and is to relax very quiet. The only two-story construction offers a pleasant atmosphere. Guests: Mixed, international guests of all ages. Wi-fi: Free wi-fi sadly only in the lobby and coffee shop, and the shisha bar available, and sometimes the inability to complain about is. (for professional reasons is for me a internet access from the rooms leading) Facilities for disabled people: From the reception to the room and the room itself was very good. From the front desk to the bars and the dining room for wheelchair accessible only with help possible, because the ramps are missing, or the existing too steep are. The staff was always helpful and courteous. There are - except in the room - no other disabled toilet. Noisy indication of the directorate is (en) to end april 2014 • the restaurant rebeb as well as at the pool bar a b toilet set • the ramps to the restaurants and the bars specially execute. All in all a successful holiday, i had at this time of year very lucky with the weather, which i hated to a 8. stay motivated. To see M. Dietrich. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
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Average hotel, beach a disaster.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2013
The hotel is located directly by the long sandy beach of port el kantoui. Extensive plant, therefore there were partly long ways to the rooms. Wi-fi worked in the first days, but was suddenly no longer available. In november many older guests mostly from England and Germany. Except for the toilets at the pool, the cleanliness was sufficient. read hotel review
  • Room
    5.0

    Rooms with tiles and large flat screen tv. Public and private german channel receptible. Beds were comfortable and mini fridge is available.

  • Gastronomy
    4.0

    Quality of the beverages and meals was good. Unlike 2012 the meals were now in relevant behälten with lids kept warm and did not more in the microwave heat. Also the decoration in the dining room has been increased and now has no longer the großkantinenflair was presented. Big problem, as i see it, that the waiters despite free tischauswahl some tables already opening the restaurants with drinks for certain guests reserved. Some guests were not agree and we have still to the reserved tables, what to loud discussions with the waiters led. As in other hotels also usual, should the reservation by drinks the waiters be prohibited. The money, which the waiters these resembles more a bribe for over as tip for supplied good service.

  • Service
    4.0

    The room cleaning was ok german of the service personnel is sufficient for the communication. Unfortunately, on complaints was not reacted. Pollution on the beach at 2. day lodged a complaint. After 2 weeks still dirty. Damaged wlan complained. Answer: but again, my router is on.

  • Sport & Leisure
    2.0

    Despite 6 entertainers limited the program on darts, archery and from time to time Boule. Often was the entertainers nothing to see. The entertainers seemed rather unmotivated and could better beach cleansing should be used. The evening shows, were the same as 2012, even the sketches.

  • Location
    2.0

    Direct beach location. Unfortunately the hotel beach was very with seaweed filthy. After speech at the front desk was only half-hearted a bit raked and sand on the pollution cast. Unsauberster beach in comparison to the other open hotels on the beach. See photo. Shopping center about 15 minutes walk away.

  • Hotel
    4.0

    The hotel is located directly by the long sandy beach of port el kantoui. Extensive plant, therefore there were partly long ways to the rooms. Wi-fi worked in the first days, but was suddenly no longer available. In november many older guests mostly from England and Germany. Except for the toilets at the pool, the cleanliness was sufficient.

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Information about Iberostar Hotel Diar El Andalous

Hotel Information

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Capacity of conference and banquet facilities: < 200
  • Business centre
  • Playground
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Phone
  • Air conditioning
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Toilets
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Vegetarian dishes
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Cafe
  • Number of cafes altogether: 1
  • Breakfast buffet

A choice of sports

  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 4 Stars
  • Check in from: 14:00
  • Babysitting/Child services
  • Car hire
  • Information desk
  • Children welcome
  • Wifi