# 11 of 117 hotels in Puerto de la Cruz

Hotel Puerto Palace(4 stars)

Dr. Cobiella Zaera s/n Puerto de la Cruz 38400 Tenerife Show map
Hotel Pictures - Hotel Puerto Palace
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Recommended
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At a glance

  • Very good hotel (157)
    "Very good hotel" found in 157 reviews
    • " Very good hotel " 
      5.266666666666667
      October 2011
    • " Outwardly the hotel made a very good impression , the inside fully! It has four floors and most of the rooms have a beautiful view! Either on ... " 
      5.266666666666667
      October 2011
    • " Four star hotel ? " 
      4.388888888888888
      April 2012
    • " Beautiful and clean Hotel . Not far from the beach (the shuttle buses are not directly drive) away, but higher. Therefore ... " 
      5.133333333333334
      July 2011
    • " ... About 15 to 20 minutes away from the city center with a nice Promenade and old town. The food was good (tasted good, large selection, the times more and times less varied). All in all, but there is nothing to complain about , very positive was the cleanliness of the hotel and the area. " 
      5.133333333333334
      July 2011
    • " It was a great stay , Tenerife is our " 
      4.927777777777778
      July 2012
    • " The hotel was very nice , the food true not good for a four-star hotel The hotel lies is on a profession transport ... " 
      4.927777777777778
      July 2012
    • " The hotel is very beautiful and a good starting point for a varied vacation. The hotel is a bit out of the town center, to ... " 
      4.944444444444445
      August 2012
    • " The hotel makes a good impression " 
      4.194444444444445
      March 2012
    • " Good hotel with very little entertainment " 
      4.277777777777778
      July 2012
    • " ... was really only Rentnerunterhaltung. Unfortunately offers the area anyway not really an alternative. The pool is very nice and the hotel spacious, there was always enough loungers. In short: good hotel where Pensioners and hikers, less suitable for younger people. " 
      4.277777777777778
      July 2012
    • " We were very satisfied overall! " 
      5.2555555555555555
      August 2012
    • " we stayed for new year's Eve 2011/12 for the first time in Tenerife in this hotel. the hotel is very large , right well equipped, really comfortable it is not. if peak season is, is special in the dining ... " 
      5.25
      January 2012
    • " we stayed for new year's Eve 2011/12 for the first time in Tenerife in this hotel. the hotel is very large, right well equipped , really comfortable it is not. if peak season is, is special in the dining room hectic on. Free ... " 
      5.25
      January 2012
    • " ... right well equipped, really comfortable it is not. if peak season is, is special in the dining room hectic on. Free tables difficult to find, drinks order isn't easy. Food was perfect, drinks relatively cheap and good quality. the hotel has a beautiful garden with pool, the relatively cold is. Beach ... " 
      5.25
      January 2012
  • The friendliness of the staff (31)
    "The friendliness of the staff" found in 31 reviews
    • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative criticism is, that after our second day of vacation the larger ... " 
      5.2555555555555555
      August 2012
    • " Great service : very friendly and not pushy. The decor and quality of the room was good; unfortunately the ... " 
      5.147222222222222
      October 2011
    • " Very beautiful hotel with kind facilities. You can tell that it is not any more the newest is however it was all OK. Have no complaints found. Staff is very friendly and obliging , only in the restaurant we found it a bit disturbing the waiters in the immediate area private ... " 
      5.4
      July 2012
    • " ... We had booked it with a total of six people. Our expectations were exceeded. Clean room, rich and delicious food, reasonably priced drinks (the bottle of wine from six euros), German speaking helpful staff , a beautifully landscaped garden area. We are coming again. " 
      5.777777777777778
      July 2011
    • " ... most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and always fresh. The staff is very helpful and friendly . The rooms were big and spacious. Before one should switch however know, that the hotel in the ... " 
      5.097222222222222
      July 2012
    • " The hotel is peaceful and really clean. The staff are super friendly , but just a few employee can German or English. The location is fantastic. With a rental car ... " 
      4.833333333333333
      June 2012
    • " Very good hotel with beautiful area, friendly staff , and good food. Walk to the beach and the shopping promenade about ten minutes, on the way back ... " 
      5.480555555555555
      September 2011
    • " Hotel with the right but also points of criticism. Very friendly staff , in principle good infrastructure, but four roads and with appropriate background noise and-if ... " 
      5.05
      August 2011
    • " I was with my girlfriend in Hotel Puerto Palace in Puerto de la Cruz, in the Northern part of Tenerife. We were both impressed by the hotel and the friendly staff and would recommend it to all. And there is a large range of great excursions in all regions of ... " 
      5.4750000000000005
      October 2011
    • " Very well run hotel food is very good on cleanliness is very respected Staff is very friendly excursion possibilities it also the best A rental car you can in a day several things we visit ... " 
      5.677777777777778
      June 2011
    • " Whoever wanted relaxation and good service , this hotel should avoid. The food is miserable, dining room old, rooms are old and dirty, ... " 
      1.7916666666666667
      December 2011
    • " ... steaks, fresh salad buffet...) and daily changing, special requests were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff , a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters ... " 
      5.736111111111112
      July 2012
    • " We chose this hotel, because a sauna was offered, but when we asked the sauna was not in the hotel, but around the corner. Otherwise the service was okay, but the friendliness of the staff left on the way. They work as Robotter, not as a human being. We are looking for a table in the ... " 
      4.486111111111112
      November 2011
    • " It was a great vacation, the hotel is very recommendable' all very friendly but not pushy, definitely the Teide and the Loro Park visit, the siam park is a daytrip worth, " 
      5.688888888888889
      September 2012
    • " Nice hotel with great service " 
      5.602777777777778
      August 2012
  • The food was good (29)
    "The food was good" found in 29 reviews
    • " ... not directly drive) away, but higher. Therefore a bit exhausting way back (the closest way over many stairs). About 15 to 20 minutes away from the city center with a nice Promenade and old town. The food was good (tasted good, large selection, the times more and times less varied). All in all, but there is ... " 
      5.133333333333334
      July 2011
    • " We were to 2 time there and would next time choose this hotel again! The varied food , our daily cleaned room, the well maintained complex, like the friendliness of the staff were ... " 
      5.2555555555555555
      August 2012
    • " It is located unfortunately next to a busy street, ( only when pool and teideblick ) therefore recommend I if you're sensitive should room with a view of the sea because it is in a quiet. The food is good you always find something what one tastes and well prepared. If as some write the the food ... " 
      5.169444444444444
      June 2012
    • " ... Hotel, great pool area, a bit cold but hot hot tubs to heat. Location is a bit out of the way, but shuttle bus available, taxis are very cheap and in a minutes. View in Puerto and Teide terrific. Food was good and varied. Great base camp for enterprising. With nonswimmer children not ideal, because there ... " 
      5.138888888888888
      September 2011
    • " ... etc... something for everyone, a large selection. We have always been satisfied! Buffet in the evening: Very good: the salad buffet! A very large selection, everything was always fresh and very tasty ! A real highlight! It was always very delicious fish, Canary potatoes, of course, Mojo-sauces. ... " 
      5.011111111111112
      August 2011
    • " This was a complete success! Booked flatrate and four stars plus found great possibilities for excursions, great buffet with Canary delicacies, wireless just great... And in the whole time no crumbs found, and this ... " 
      5.9
      November 2011
    • " The hotel is recommended to fully. We had booked it with a total of six people. Our expectations were exceeded. Clean room, rich and delicious food , reasonably priced drinks (the bottle of wine from six euros), German speaking helpful staff, a ... " 
      5.777777777777778
      July 2011
    • " perfect for a day of sightseeing, good food " 
      4.958333333333333
      January 2012
    • " The hotel was for us one of the most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and ... " 
      5.097222222222222
      July 2012
    • " ... which we however the volume was not as annoying. All in all, it was in the hotel and at the pool area very quiet. Beach chairs were reserved at any time and weren't reserved by towels filed. The food was okay , only after a few days very monotonous. Nevertheless, there was something for everyone. ... " 
      5.013888888888888
      October 2011
    • " Beautiful Hotel, unfortunately, not so good food " 
      4.569444444444445
      July 2011
    • " Very good hotel with beautiful area, friendly staff, and good food . Walk to the beach and the shopping promenade about ten minutes, on the way back to climb to ... " 
      5.480555555555555
      September 2011
    • " Great holiday, beautiful room with a view of the great laid out garden- and pool area. There was delicious and varied food . Various sports activities ( Tennis, table tennis, basket or Volleyball, Midget Golf or pool). " 
      5.177777777777778
      August 2012
    • " We can recommend this hotel only. The food was very good and the room were beautiful and clean. To our travel were mostly older people at this hotel. To ... " 
      5.416666666666667
      May 2011
    • " ... decided and weren't disappointed. International audience, German, French and Spanish. Due to the location sometimes a bit noise from the street. Daily several shuttle bus in the town center. The food was varied and adequate. We recommend booking half board and, there are the beverages to eat included in ... " 
      4.958333333333333
      August 2012
  • Always the same food (1)
    "Always the same food" found in 1 review
    • " The first time Tenerife was great. The only thing which had was the selection of dishes. There was always the same food and unfortunately quite a lot fish. Apart from that everything was super and we will come again. " 
      5.091666666666667
      October 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.1
  • Room
    5.2
  • Service
    4.8
  • Location
    4.4
  • Gastronomy
    4.4
  • Sport
    4.9

Rating breakdown

  • Excellent
    166
  • Very Good
    143
  • Acceptable
    35
  • Poor
    7
  • Terrible
    2
Read all hotel reviews

The most helpful favorable review

4.958333333333333
1 out of 1 people found this review helpful

A modern hotel, with very good overall impression. Large, nice sized rooms, good facilities with all the that you need and expected. Lcd tv (at least 5 or 6 german programs.) And a beautiful big balcony with fantastic view of the see complete the whole. Large bathroom with two sinks, but solved the toilet such a loud noise from, comparable with the airplane, the night you not flush should. Safety deposit box for a fee ( however as a part of). Is excellen …  read more

The most helpful critical review

3.2083333333333335
1 out of 1 people found this review helpful

A hotel which we because of the bad food not recommend would. Meals were all partly lukewarm to cold. Tomatoes always green. Par baked rolls in the morning. Sausage choice was very poor, partly already dry edges. Service was up to the hummercocktail, everything was cold. Who wants to cold salmon food. Pool, although apparently in the winter heated, no more than 19 degrees. No bathrobes available. Lighting poor and only one plug socket available. Deposit f …  read more

Janine
Germany
  • Couple
  • Age 19-25
1 Other hotel reviews
5.0
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The service in the restaurant was very friendly and accommodating. From the maids we got every 2. day fresh bananas and the entire hotel and gardens as clean and tidy met.The puerto palace is a classic hotel, the to our holiday (at the end of march 2013) to 90% guests from 50 + was occupied. During our stay was the relatively large hotel area was completely booked out, which for the hotel speaks. However the hotel is because of its classic style and refined atmosphere for couples, the wanted to experience something, not convenient. Entertainment within the meaning of cluburlaubs … read more
4.7
Rated:  
  • 1 week
  • Hiking / Wellness
  • Hotel recommended
Betriebsames very fine hotel with an exceptionally good food in buffet form. The number of guests exceeds the capacity of the dining room-that is why we must make shifts and it comes to queues. The 'release' -not the food itself-has been a bit cafeteria character. Although the hotel in the town is, it is a green oasis with a very nice garden and pool area. From 10:00 p. m. it is really quiet. The very nice promenades and the sea are within walking distance easy to reach- always but downhill-uphill. If you want to hiking, there are very good and inexpensive … read more
Harald
Germany
  • Family
  • Age 51-55
1 Other hotel reviews
3.8
Rated:  
  • 2 weeks
  • Beach
  • Hotel not recommended
We would recommend the hotel because of the very modest meal not, but the pool and the area very satisfying. If at the quality of the food work would, it would be a good hotel. … read more
Dana
Germany
  • Family
  • Age 31-35
5 Other hotel reviews
5.3
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
We had 11 wonderful days with the best weather, which we especially the great pool area with a heated large outdoor pool in the march used on a daily basis. Furthermore there was in the pool area two hot tubs (about 30 °c and more) and an unheated pool with a waterfall. For little water lovers as our four-year son so this is it. The many complainers about the food and dining room we can not understand, the selection was now really not about and tasted definitely every day something for everyone. There were daily different meat, fish and vegetarian dishes, … read more
Swen
Germany
  • Couple
  • Age 41-45
2 Other hotel reviews
4.4
Rated:  
  • 1 week
  • Hiking / Wellness
  • Hotel not recommended
The hotel as such is very good and has a nice pool area and garden. Cleanliness, decor, general condition absolutely okay. Why one makes the impression so broken because the discrepancy between hotel services and restaurant are not acceptable. The dining room is a 4-star hotel not good. On the one hand, there is hardly any choice and the repeated per week -2. left the cleanliness the plates, glasses to be desired. The presentation of the food is also unacceptable. The staff is not very attentive and partly unfriendly, moreover, the level of noise in clearing away very high. Why is … read more
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Information about Hotel Puerto Palace

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Hotel description *

  • Location
    This hotel's location is in the district of San Antonia, overlooking Taoro Park. Convenient public transport links are only 100 metres from the hotel and the beach is roughly 800 m away.
  • Facilities
    This 4-storey hotel has an 8,000 m² garden and a total of 290 rooms. The air-conditioned hotel includes a lobby with a 24-hour reception, 3 panoramic lifts, a shop, a hairdresser's salon and a bar. There are 2 conference rooms.
  • Rooms
    The inviting rooms are fitted with an en suite bathroom, a hairdryer, a telephone, satellite TV and a mini bar. All rooms come with a hire safe, air conditioning and a balcony as standard. The rooms adapted for disabled clients have roll in showers.
  • Sports/Entertainment
    The hotel has a heated swimming pool, another with a waterfall, and a third one for children. Onsite there are 2 hot tubs, sun loungers and parasols. On the roof, guests are offered a nudist sun terrace, a small pool and a hot tub. For an additional fee, guests may play a game of tennis or minigolf, exercise in the gym or unwind in the sauna or with a massage. For further leisure activities the hotel offers an entertainment programme with live music in the evenings as well as other varied options.
  • Meals
    Breakfast, lunch and dinner are served in the buffet restaurant.
  • Payment
    American Express, MasterCard and VISA cards are all accepted as methods of payment.
  • Misc.
    The rooms in the hotel do not offer enough room for 2 adults, a child and an additional cot. The maximum number of occupants is 2 adults and a child, or two adults and a baby.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Play rooms
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • CD Player
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Hotel bar
  • Cafe
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Volleyball

Spa offers

  • Massages
  • Beauty treatments
  • Sauna
  • Whirlpool

Other hotel information

  • 24 hour reception
  • City hotel
  • Diners' Club
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service
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