# 16 of 113 hotels in Puerto de la Cruz

Hotel Puerto Palace(4 stars)

Dr. Cobiella Zaera s/n Puerto de la Cruz 38400 Tenerife View on map
Average rating
Recommended
Trend

At a glance

  • Great holiday (58)
    "Great holiday" found in 58 reviews
    • " Great holiday . Everything worked fine from the book on transfer hotel, food. Nice hotel to the be ... " 
      5.035714285714286
      April 2012
    • " Great holiday. Everything worked fine from the book on transfer hotel, food. Nice hotel to the be comfortable to strenuous hikes or excursions. We will be back! Friendly staff, ... " 
      5.035714285714286
      April 2012
    • " Nice hotel with small flaws " 
      4.964285714285714
      March 2012
    • " Great hotel , we can recommend " 
      5.526190476190476
      August 2012
    • " Hotel, room, the entire area was great. There was a hotel's own bus, in's center drove, small tip was gladly seen. For the big hotel it was in our opinion a little chairs and sunscreens by the pool. Before breakfast were the ... " 
      5.526190476190476
      August 2012
    • " ... the matter. You think, it is not at all that hot, but Holla. High protection from the sun highly recommendable. We had very quickly a sun-fire, despite protection from the sun. However it was a really great vacation . Unfortunately are the 2 weeks too quickly past been. " 
      5.526190476190476
      August 2012
    • " Very nice hotel " 
      5.211904761904762
      August 2012
    • " Nice hotel , great vacation " 
      4.390476190476191
      August 2012
    • " Nice hotel , but without rental car not recommendable, there somewhat remote from the action. Great pool ... " 
      4.390476190476191
      August 2012
    • " Nice hotel, but without rental car not recommendable, there somewhat remote from the action. Great pool area with lots of green, particularly the jacuzzi. Dining, service and cleanliness are OK. One has ... " 
      4.390476190476191
      August 2012
    • " ... as well as the dinner on days little variety offer. Also are the dishes partly cooked and it was ( especially at the fruit) little fresh to selection. The service in the restaurant is friendly! We can recommend the hotel only partly. " 
      4.511904761904762
      April 2012
    • " Good hotel , rather bad food, longer path " 
      4.214285714285714
      October 2012
    • " Good hotel , good location, rather bad food The hotel is altogether nice, especially the pool area. We had ... " 
      4.214285714285714
      October 2012
    • " A very nice hotel for a relaxed vacation. The pool area is very spacious and there is also always a shady spot ... " 
      5.1119047619047615
      September 2012
    • " Good hotel with very little entertainment " 
      4.280952380952381
      July 2012
  • Friendly staff (9)
    "Friendly staff" found in 9 reviews
    • " Great holiday. Everything worked fine from the book on transfer hotel, food. Nice hotel to the be comfortable to strenuous hikes or excursions. We will be back! Friendly staff , open-minded people. Good value for money. " 
      5.035714285714286
      April 2012
    • " ... steaks, fresh salad buffet...) and daily changing, special requests were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff , a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters ... " 
      5.730952380952381
      July 2012
    • " Very beautiful hotel with kind facilities. You can tell that it is not any more the newest is however it was all OK. Have no complaints found. Staff is very friendly and obliging , only in the restaurant we found it a bit disturbing the waiters in the immediate area private ... " 
      5.3999999999999995
      July 2012
    • " ... most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and always fresh. The staff is very helpful and friendly . The rooms were big and spacious. Before one should switch however know, that the hotel in the ... " 
      5.097619047619048
      July 2012
    • " The hotel is peaceful and really clean. The staff are super friendly , but just a few employee can German or English. The location is fantastic. With a rental car ... " 
      4.828571428571428
      June 2012
    • " Nice hotel with great service " 
      5.602380952380953
      August 2012
    • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative criticism is, that after our second day of vacation the larger ... " 
      5.261904761904761
      August 2012
    • " On wishes was prior to received ( early Spray or various rooms in the immediate area). The staff were always friendly and helpful in case of any problems. Everything was clean and tidy. In the hotel there was a small souvenir ... " 
      4.878571428571428
      April 2012
    • " It was a great vacation, the hotel is very recommendable' all very friendly but not pushy, definitely the Teide and the Loro Park visit, the siam park is a daytrip worth, " 
      5.69047619047619
      September 2012
  • Monotonous food (8)
    "Monotonous food" found in 8 reviews
    • " Wonderful pool area. Monotonous food , absolutely no variation. In the restaurant no dress code, partly surly and unfriendly ... " 
      3.707142857142857
      August 2012
    • " ... decided and weren't disappointed. International audience, German, French and Spanish. Due to the location sometimes a bit noise from the street. Daily several shuttle bus in the town center. The food was varied and adequate. We recommend booking half board and, there are the beverages to eat included in ... " 
      4.964285714285714
      August 2012
    • " We had a nice and relaxing vacation. The hotel is very clean. The food is good , there is always something for everyone. The way from the center to the hotel is somewhat ... " 
      5.24047619047619
      September 2012
    • " Great holiday, beautiful room with a view of the great laid out garden- and pool area. There was delicious and varied food . Various sports activities ( Tennis, table tennis, basket or Volleyball, Midget Golf or pool). " 
      5.180952380952381
      August 2012
    • " The hotel was for us one of the most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and ... " 
      5.097619047619048
      July 2012
    • " ... environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The food was good and very varied All in all a successful vacation with great value for money Absolutely ... " 
      5.602380952380953
      August 2012
    • " We were to 2 time there and would next time choose this hotel again! The varied food , our daily cleaned room, the well maintained complex, like the friendliness of the staff were ... " 
      5.261904761904761
      August 2012
    • " It is located unfortunately next to a busy street, ( only when pool and teideblick ) therefore recommend I if you're sensitive should room with a view of the sea because it is in a quiet. The food is good you always find something what one tastes and well prepared. If as some write the the food ... " 
      5.173809523809524
      June 2012
  • Always the same food (1)
    "Always the same food" found in 1 review
    • " The first time Tenerife was great. The only thing which had was the selection of dishes. There was always the same food and unfortunately quite a lot fish. Apart from that everything was super and we will come again. " 
      5.092857142857143
      October 2012
  • Read more
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    5.2
  • Service
    4.9
  • Location
    4.4
  • Gastronomy
    4.4
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    128
  • very good
    146
  • acceptable
    30
  • poor
    3
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

The puerto palace is a classic hotel, the to our holiday (at the end of march 2013) to 90% guests from 50 + was occupied. During our stay was the relatively large hotel area was completely booked out, which for the hotel speaks. However the hotel is because of its classic style and refined atmosphere for couples, the wanted to experience something, not convenient. Entertainment within the meaning of cluburlaubs in Turkey and co is not here. The evening en …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.2083333333333335

A hotel which we because of the bad food not recommend would. Meals were all partly lukewarm to cold. Tomatoes always green. Par baked rolls in the morning. Sausage choice was very poor, partly already dry edges. Service was up to the hummercocktail, everything was cold. Who wants to cold salmon food. Pool, although apparently in the winter heated, no more than 19 degrees. No bathrobes available. Lighting poor and only one plug socket available. Deposit f …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Cost Effectiveness (3)
      Comments related to "Hotel in general" found in 3 reviews
      • " Great holiday. Everything worked fine from the book on transfer hotel, food. Nice hotel to the be comfortable to strenuous hikes or excursions. We will be back! Friendly staff, open-minded people. Good value for money. "  read hotel review
        5.035714285714286
        April 2012
      • " ... street is in your rooms and by the pool strong traffic noise. The rush during dinner was sometimes chaotic. (Proposal are two different meal times. ) the food and drinks were reasonable. good value for money. "  read hotel review
        4.195238095238095
        March 2012
      • " ... Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The food was good and very varied All in all a successful vacation with great value for money Absolutely recommendable "  read hotel review
        5.602380952380953
        August 2012
    • Hotel in general (58)
      Comments related to "Hotel in general" found in 58 reviews
      • " Great holiday. Everything worked fine from the book on transfer hotel, food. Nice hotel to the be ... "  read hotel review
        5.035714285714286
        April 2012
      • " Great holiday. Everything worked fine from the book on transfer hotel, food. Nice hotel to the be comfortable to strenuous hikes or excursions. We will be back! Friendly staff, ... "  read hotel review
        5.035714285714286
        April 2012
      • " Nice hotel with small flaws "  read hotel review
        4.964285714285714
        March 2012
      • " Great hotel, we can recommend "  read hotel review
        5.526190476190476
        August 2012
      • " Hotel, room, the entire area was great. There was a hotel's own bus, in's center drove, small tip was gladly seen. For the big hotel it was in our opinion a little chairs and sunscreens by the pool. Before breakfast were the ... "  read hotel review
        5.526190476190476
        August 2012
      • " ... the matter. You think, it is not at all that hot, but Holla. High protection from the sun highly recommendable. We had very quickly a sun-fire, despite protection from the sun. However it was a really great vacation. Unfortunately are the 2 weeks too quickly past been. "  read hotel review
        5.526190476190476
        August 2012
      • " Very nice hotel "  read hotel review
        5.211904761904762
        August 2012
      • " Nice hotel, great vacation "  read hotel review
        4.390476190476191
        August 2012
      • " Nice hotel, but without rental car not recommendable, there somewhat remote from the action. Great pool ... "  read hotel review
        4.390476190476191
        August 2012
      • " Nice hotel, but without rental car not recommendable, there somewhat remote from the action. Great pool area with lots of green, particularly the jacuzzi. Dining, service and cleanliness are OK. One has ... "  read hotel review
        4.390476190476191
        August 2012
      • " ... as well as the dinner on days little variety offer. Also are the dishes partly cooked and it was ( especially at the fruit) little fresh to selection. The service in the restaurant is friendly! We can recommend the hotel only partly. "  read hotel review
        4.511904761904762
        April 2012
      • " Good hotel, rather bad food, longer path "  read hotel review
        4.214285714285714
        October 2012
      • " Good hotel, good location, rather bad food The hotel is altogether nice, especially the pool area. We had ... "  read hotel review
        4.214285714285714
        October 2012
      • " A very nice hotel for a relaxed vacation. The pool area is very spacious and there is also always a shady spot ... "  read hotel review
        5.1119047619047615
        September 2012
      • " Good hotel with very little entertainment "  read hotel review
        4.280952380952381
        July 2012
    • Child friendliness (1)
      Comments related to "Hotel in general" found in 1 review
  • Location
    Pros
    • Surroundings (3)
      Comments related to "Location" found in 3 reviews
      • " A very attractive, well-maintained hotel. Very good location, not right in the hustle and bustle and yet very centrally located. We had a great family room ... "  read hotel review
        5.65952380952381
        June 2012
      • " ... were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff, a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters into town/ to the sea walk (800 to 1300 meters), but not in a ... "  read hotel review
        5.730952380952381
        July 2012
      • " The hotel was in a beautiful environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day ... "  read hotel review
        5.602380952380953
        August 2012
    • Is Central (1)
      Comments related to "Location" found in 1 review
      • " A very attractive, well-maintained hotel. Very good location, not right in the hustle and bustle and yet very centrally located. We had a great family room with a sea view and Teide. The staff were always polite and ... "  read hotel review
        5.65952380952381
        June 2012
  • Service
    Pros
    • Service Friendliness (9)
      Comments related to "Service" found in 9 reviews
      • " Great holiday. Everything worked fine from the book on transfer hotel, food. Nice hotel to the be comfortable to strenuous hikes or excursions. We will be back! Friendly staff, open-minded people. Good value for money. "  read hotel review
        5.035714285714286
        April 2012
      • " ... steaks, fresh salad buffet...) and daily changing, special requests were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff, a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters ... "  read hotel review
        5.730952380952381
        July 2012
      • " Very beautiful hotel with kind facilities. You can tell that it is not any more the newest is however it was all OK. Have no complaints found. Staff is very friendly and obliging, only in the restaurant we found it a bit disturbing the waiters in the immediate area private ... "  read hotel review
        5.3999999999999995
        July 2012
      • " ... most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and always fresh. The staff is very helpful and friendly. The rooms were big and spacious. Before one should switch however know, that the hotel in the ... "  read hotel review
        5.097619047619048
        July 2012
      • " The hotel is peaceful and really clean. The staff are super friendly, but just a few employee can German or English. The location is fantastic. With a rental car ... "  read hotel review
        4.828571428571428
        June 2012
      • " Nice hotel with great service "  read hotel review
        5.602380952380953
        August 2012
      • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative criticism is, that after our second day of vacation the larger ... "  read hotel review
        5.261904761904761
        August 2012
      • " On wishes was prior to received ( early Spray or various rooms in the immediate area). The staff were always friendly and helpful in case of any problems. Everything was clean and tidy. In the hotel there was a small souvenir ... "  read hotel review
        4.878571428571428
        April 2012
      • " It was a great vacation, the hotel is very recommendable' all very friendly but not pushy, definitely the Teide and the Loro Park visit, the siam park is a daytrip worth, "  read hotel review
        5.69047619047619
        September 2012
    • Service in general (1)
      Comments related to "Service" found in 1 review
      • " Great hotel, very clean, friendly and spacious entrance hall, the pool is simply dreamlike. Evenings great animation, tasty cocktails, but food and restaurant staff: needs improvement. The restaurant staff were ... "  read hotel review
        4.485714285714286
        September 2012
    Cons
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " Wonderful pool area. Monotonous food, absolutely no variation. In the restaurant no dress code, partly surly and unfriendly staff. Staff at the reception also were rather taciturn, explanations only on demand' apart from that ... "  read hotel review
        3.707142857142857
        August 2012
  • Food
    Pros
    • Quantity (2)
      Comments related to "Food" found in 2 reviews
      • " ... Mugs/ cutlery I occasionally exchanged, as not really clean. The staff's hospitality is limited, but this people make a hell of a job, so that probably nobody in the long term smile would. The food is diverse, the cold buffet with many things stocked, very big the desserts offer. Meals are often coolly ... "  read hotel review
        3.988095238095238
        June 2012
      • " ... landscaped, all around be comfortable. The rooms are okay., however it smelled after cleaning of the rooms from the bathroom to chlorine, that was a bit unpleasant. Best equal something air. The food was varied and tasty. In the morning there was fresh oranges, bananas and apples, the rest of the fruit was from the ... "  read hotel review
        5.109523809523809
        April 2012
    • Quality (8)
      Comments related to "Food" found in 8 reviews
      • " Wonderful pool area. Monotonous food, absolutely no variation. In the restaurant no dress code, partly surly and unfriendly ... "  read hotel review
        3.707142857142857
        August 2012
      • " ... decided and weren't disappointed. International audience, German, French and Spanish. Due to the location sometimes a bit noise from the street. Daily several shuttle bus in the town center. The food was varied and adequate. We recommend booking half board and, there are the beverages to eat included in ... "  read hotel review
        4.964285714285714
        August 2012
      • " We had a nice and relaxing vacation. The hotel is very clean. The food is good, there is always something for everyone. The way from the center to the hotel is somewhat ... "  read hotel review
        5.24047619047619
        September 2012
      • " Great holiday, beautiful room with a view of the great laid out garden- and pool area. There was delicious and varied food. Various sports activities ( Tennis, table tennis, basket or Volleyball, Midget Golf or pool). "  read hotel review
        5.180952380952381
        August 2012
      • " The hotel was for us one of the most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and ... "  read hotel review
        5.097619047619048
        July 2012
      • " ... environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The food was good and very varied All in all a successful vacation with great value for money Absolutely ... "  read hotel review
        5.602380952380953
        August 2012
      • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were ... "  read hotel review
        5.261904761904761
        August 2012
      • " It is located unfortunately next to a busy street, ( only when pool and teideblick ) therefore recommend I if you're sensitive should room with a view of the sea because it is in a quiet. The food is good you always find something what one tastes and well prepared. If as some write the the food ... "  read hotel review
        5.173809523809524
        June 2012
    • Atmosphere (1)
      Comments related to "Food" found in 1 review
      • " ... a 4 *-hotel you can other expect. The rent for the room -safe costs 17 euros the week (!), what is disproportionate. A deposit for the card with a small amount would be appropriate. The food in the restaurant is good, however the free whisked away from - especially evenings - is disastrous. Since especially ... "  read hotel review
        4.328571428571428
        March 2012
    Cons
    • Quantity (1)
      Comments related to "Food" found in 1 review
      • " The first time Tenerife was great. The only thing which had was the selection of dishes. There was always the same food and unfortunately quite a lot fish. Apart from that everything was super and we will come again. "  read hotel review
        5.092857142857143
        October 2012
    • Quality (2)
      Comments related to "Food" found in 2 reviews
      • " Good hotel, rather bad food, longer path "  read hotel review
        4.214285714285714
        October 2012
      • " Good hotel, good location, rather bad food The hotel is altogether nice, especially the pool area. We had a very nice view of the ... "  read hotel review
        4.214285714285714
        October 2012
  • Sport
    Pros
    • Pool (2)
      Comments related to "Sport" found in 2 reviews
      • " Very nice pool area - unfortunately somewhat isolated "  read hotel review
        4.938095238095237
        August 2012
      • " Hotel has a very nice pool area of a botanical garden resembles. The rooms are very clean and tastefully equipped what also to ... "  read hotel review
        6
        May 2012
  • Room
    Pros
    • Facilities (4)
      Comments related to "Room" found in 4 reviews
      • " ... floor. I was told, the TIU are all there in the back, not spacious. Otherwise if I were but agile, the way certainly not too far (my severely disabled you can see me not to). An upgrade to a larger room would 10.00 Euro per day costs. I was disappointed, that you as a single traveller once again ... "  read hotel review
        3.988095238095238
        June 2012
      • " ... meters to the lift shorter and the room much bigger. It had pool- and teideblick, however including the bar every night loud live music played. But it was running surface available, the bed huge. A flatscreen tv on the wall with 22 Inch screen diagonal and about 6 DTS. Programs stood here available, the ... "  read hotel review
        3.988095238095238
        June 2012
      • " ... large, very good equipped and comfortable rooms. Bathroom is very appealingly designed. The room daily thoroughly cleaned, there is nothing negative. A fridge is furthermore available, new tv, nice balcony and lots of space in the clean built-in cupboard. The pool is very big, as well as the rest the ... "  read hotel review
        5.730952380952381
        July 2012
      • " A beautiful hotel with great atmosphere, the Außenfahrstühle refined. The pool area is tasteful and welcoming landscaped, all around be comfortable. The rooms are okay., however it smelled after cleaning of the rooms from the bathroom to chlorine, that was a bit ... "  read hotel review
        5.109523809523809
        April 2012
    • Cleanliness (3)
      Comments related to "Room" found in 3 reviews
      • " Hotel has a very nice pool area of a botanical garden resembles. The rooms are very clean and tastefully equipped what also to the dining-hall is. The breakfast and buffet in the evening was diverse always ... "  read hotel review
        6
        May 2012
      • " The hotel was in a beautiful environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The ... "  read hotel review
        5.602380952380953
        August 2012
      • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative ... "  read hotel review
        5.261904761904761
        August 2012
Hans-Jürgen
Good price-performance ratio.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Wander- und Wellnessurlaub
  • January 2014
A well organised hotel with efficient staff and a pleasant atmosphere, especially the beautiful pool landscape is incredible, although the supposedly heated pool 2 degrees more may have. The büfettcharakter in the restaurant the size of some hectic, the quality and the taste of the meals are average, with the favourable price performance ratio are also no culinary highlights expected. Rooms are good. Bewertung lesen
  • Zimmer
    5.5
    Größe des Zimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Größe des Badezimmers
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Gastronomie
    4.3
    Auswahl an Speisen und Getränken
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Atmosphäre & Einrichtung
    4.0
  • Service
    5.0
    Fremdsprachenkenntnisse des Personals
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
    Familienfreundlichkeit
    5.0
  • Lage und Umgebung
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
  • Sport und Unterhaltung
    5.0
    Kinderbetreuung oder Spielplatz
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
Weniger anzeigen
Mark
Tidy.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • January 2014
Garden and pools are really very nice. We were pleased with the room: cleanliness and good size. The breakfast did not please us. Little choice, canned fruit, tea and coffee from the automat. The dinner ranged in the quality, what pork, mashed potatoes and sauerkraut in a spanish hotel stayed, is mysterious. Disturbed by the noise from the busy street. Bewertung lesen
  • Zimmer
    5.0
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    5.0
  • Service
    5.3
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Gastronomie
    3.8
    Auswahl an Speisen und Getränken
    3.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Atmosphäre & Einrichtung
    4.0
  • Sport und Unterhaltung
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
    Zustand und Qualität des Pools
    5.0
  • Lage und Umgebung
    4.2
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    4.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Hans-Jürgen Zielske
Included everything, comfort and averageness.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Wander- und Wellnessurlaub
  • January 2014
A comfortable hotel, which the rooms are concerned, a beautiful garden and pool area, the restaurant is well maintained, has due to the size, crowd, hectic and averageness of the food (of supply and taste) in this area no real four star quality. Bewertung lesen
  • Sport und Unterhaltung
    5.5
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    5.0
    Behindertenfreundlichkeit
    5.0
  • Service
    5.7
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
  • Lage und Umgebung
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
  • Zimmer
    5.8
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Gastronomie
    4.3
    Auswahl an Speisen und Getränken
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Atmosphäre & Einrichtung
    5.0
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Pia
For 3 time at the puerto palace!
  • Weiterempfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • December 2013
I was already for the 3 time in hotel puerto palace. It was like always very beautifully. Only the main courses at the evening meal may be better some more. Bewertung lesen
  • Zimmer
    6.0
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Gastronomie
    4.8
    Auswahl an Speisen und Getränken
    4.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Atmosphäre & Einrichtung
    5.0
  • Hotel
    5.8
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Familienfreundlichkeit
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.4
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
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Not again...
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Andere
  • December 2013
4 star hotel above Puerto de la Cruz, With a tv, chargeable safe, fridge, hair dryer 3 pools, gym for a fee Mostly older guests (60+) Bewertung lesen
  • Zimmer
    3.0

    The size of the room and the bath were ok. Unfortunately, the mattresses were very hard, and the double beds dishonoured each night apart. Under the bed floor collected the dirt of several days. Cleaning was not always very clean. An outlet to load cell phones or fotoakkus was missing in the room. On the balcony there was only cheap plastic chairs.

  • Gastronomie
    3.0

    The breakfast and dinner is definitely not four star. Bad coffee and juice. Breakfast sausage was pfundweise lovelessly plates are served. The food tasted very bland prepared. No large varied selection of salads. Little local dishes. (sauerkraut, kartoffelbei and sausages on Tenerife?!) On new year's eve was a 'gala dinner' a fünfgänge menu within a! Hour serves. Hardly one had eaten a plate empty it was already the next course serves. The food was just tasteless as every evening. At nine o'clock we got still another bottle brühwarmen sparkling wine for midnight laid out. Then all waiters disappeared. Two bartender gave very bored drinks from. Then played a mexican! Group some songs and the rest of the time until midnight you sat bored around. So much for the 'pool', a value of 150 Euro should be.

  • Service
    4.0

    The staff was friendly and tried hard.

  • Lage und Umgebung
    4.0

    We had a room with sea view, that was very quiet. To the old town it was nearly about 15 minutes to foot. Good parking for rental cars. Every day for several times a shuttle bus.

  • Hotel
    3.0

    4 star hotel above Puerto de la Cruz, With a tv, chargeable safe, fridge, hair dryer 3 pools, gym for a fee Mostly older guests (60+)

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Information about Hotel Puerto Palace

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This hotel's location is in the district of San Antonia, overlooking Taoro Park. Convenient public transport links are only 100 metres from the hotel and the beach is roughly 800 m away.
  • This 4-storey hotel has an 8,000 m² garden and a total of 290 rooms. The air-conditioned hotel includes a lobby with a 24-hour reception, 3 panoramic lifts, a shop, a hairdresser's salon and a bar. There are 2 conference rooms.
  • The inviting rooms are fitted with an en suite bathroom, a hairdryer, a telephone, satellite TV and a mini bar. All rooms come with a hire safe, air conditioning and a balcony as standard. The rooms adapted for disabled clients have roll in showers.
  • The hotel has a heated swimming pool, another with a waterfall, and a third one for children. Onsite there are 2 hot tubs, sun loungers and parasols. On the roof, guests are offered a nudist sun terrace, a small pool and a hot tub. For an additional fee, guests may play a game of tennis or minigolf, exercise in the gym or unwind in the sauna or with a massage. For further leisure activities the hotel offers an entertainment programme with live music in the evenings as well as other varied options.
  • Breakfast, lunch and dinner are served in the buffet restaurant.
  • American Express, MasterCard and VISA cards are all accepted as methods of payment.
  • The rooms in the hotel do not offer enough room for 2 adults, a child and an additional cot. The maximum number of occupants is 2 adults and a child, or two adults and a baby.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Play rooms
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Diabetic menu
  • Hotel bar
  • Cafe
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Indoor pool
  • Tennis court

Spa offers

  • Massages
  • Beauty treatments
  • Sauna

Other hotel information

  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper