# 14 of 113 hotels in Puerto de la Cruz

Hotel Puerto Palace(4 stars)

Dr. Cobiella Zaera s/n Puerto de la Cruz 38400 Tenerife View on map
Average rating
Recommended
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At a glance

  • Great hotel (42)
    "Great hotel" found in 42 reviews
    • " Great hotel , we can recommend " 
      5.526190476190476
      August 2012
    • " Hotel, room, the entire area was great. There was a hotel's own bus, in's center drove, small tip was gladly seen. For the big hotel it was in our opinion a little chairs and sunscreens by the pool. Before breakfast were the ... " 
      5.526190476190476
      August 2012
    • " ... the matter. You think, it is not at all that hot, but Holla. High protection from the sun highly recommendable. We had very quickly a sun-fire, despite protection from the sun. However it was a really great vacation . Unfortunately are the 2 weeks too quickly past been. " 
      5.526190476190476
      August 2012
    • " Very nice hotel " 
      5.211904761904762
      August 2012
    • " Nice hotel , great vacation " 
      4.390476190476191
      August 2012
    • " Nice hotel , but without rental car not recommendable, there somewhat remote from the action. Great pool ... " 
      4.390476190476191
      August 2012
    • " Nice hotel, but without rental car not recommendable, there somewhat remote from the action. Great pool area with lots of green, particularly the jacuzzi. Dining, service and cleanliness are OK. One has ... " 
      4.390476190476191
      August 2012
    • " Good hotel , rather bad food, longer path " 
      4.214285714285714
      October 2012
    • " Good hotel , good location, rather bad food The hotel is altogether nice, especially the pool area. We had ... " 
      4.214285714285714
      October 2012
    • " A very nice hotel for a relaxed vacation. The pool area is very spacious and there is also always a shady spot ... " 
      5.1119047619047615
      September 2012
    • " Good hotel with very little entertainment " 
      4.280952380952381
      July 2012
    • " ... was really only Rentnerunterhaltung. Unfortunately offers the area anyway not really an alternative. The pool is very nice and the hotel spacious, there was always enough loungers. In short: good hotel where Pensioners and hikers, less suitable for younger people. " 
      4.280952380952381
      July 2012
    • " Beautiful and cheap hotel . Recommendable. " 
      4.75952380952381
      September 2012
    • " Beautiful, very clean and cheap hotel ! Definitely a rental car in Germany book! We had a rental car from airport ten. -South for 2 ... " 
      4.75952380952381
      September 2012
    • " A very attractive, well-maintained hotel . Very good location, not right in the hustle and bustle and yet very centrally located. We had ... " 
      5.65952380952381
      June 2012
  • Monotonous food (7)
    "Monotonous food" found in 7 reviews
    • " Wonderful pool area. Monotonous food , absolutely no variation. In the restaurant no dress code, partly surly and unfriendly ... " 
      3.707142857142857
      August 2012
    • " ... decided and weren't disappointed. International audience, German, French and Spanish. Due to the location sometimes a bit noise from the street. Daily several shuttle bus in the town center. The food was varied and adequate. We recommend booking half board and, there are the beverages to eat included in ... " 
      4.964285714285714
      August 2012
    • " We had a nice and relaxing vacation. The hotel is very clean. The food is good , there is always something for everyone. The way from the center to the hotel is somewhat ... " 
      5.24047619047619
      September 2012
    • " Great holiday, beautiful room with a view of the great laid out garden- and pool area. There was delicious and varied food . Various sports activities ( Tennis, table tennis, basket or Volleyball, Midget Golf or pool). " 
      5.180952380952381
      August 2012
    • " The hotel was for us one of the most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and ... " 
      5.097619047619048
      July 2012
    • " ... environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The food was good and very varied All in all a successful vacation with great value for money Absolutely ... " 
      5.602380952380953
      August 2012
    • " We were to 2 time there and would next time choose this hotel again! The varied food , our daily cleaned room, the well maintained complex, like the friendliness of the staff were ... " 
      5.261904761904761
      August 2012
  • Very friendly staff (7)
    "Very friendly staff" found in 7 reviews
    • " ... steaks, fresh salad buffet...) and daily changing, special requests were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff , a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters ... " 
      5.730952380952381
      July 2012
    • " Very beautiful hotel with kind facilities. You can tell that it is not any more the newest is however it was all OK. Have no complaints found. Staff is very friendly and obliging , only in the restaurant we found it a bit disturbing the waiters in the immediate area private ... " 
      5.3999999999999995
      July 2012
    • " ... most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and always fresh. The staff is very helpful and friendly . The rooms were big and spacious. Before one should switch however know, that the hotel in the ... " 
      5.097619047619048
      July 2012
    • " The hotel is peaceful and really clean. The staff are super friendly , but just a few employee can German or English. The location is fantastic. With a rental car ... " 
      4.828571428571428
      June 2012
    • " Nice hotel with great service " 
      5.602380952380953
      August 2012
    • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative criticism is, that after our second day of vacation the larger ... " 
      5.261904761904761
      August 2012
    • " It was a great vacation, the hotel is very recommendable' all very friendly but not pushy, definitely the Teide and the Loro Park visit, the siam park is a daytrip worth, " 
      5.69047619047619
      September 2012
  • Always the same food (1)
    "Always the same food" found in 1 review
    • " The first time Tenerife was great. The only thing which had was the selection of dishes. There was always the same food and unfortunately quite a lot fish. Apart from that everything was super and we will come again. " 
      5.092857142857143
      October 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    5.2
  • Service
    4.9
  • Location
    4.4
  • Gastronomy
    4.3
  • Sport & Leisure
    4.9

Rating breakdown

  • excellent
    142
  • very good
    151
  • acceptable
    33
  • poor
    4
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

The puerto palace is a classic hotel, the to our holiday (at the end of march 2013) to 90% guests from 50 + was occupied. During our stay was the relatively large hotel area was completely booked out, which for the hotel speaks. However the hotel is because of its classic style and refined atmosphere for couples, the wanted to experience something, not convenient. Entertainment within the meaning of cluburlaubs in Turkey and co is not here. The evening en …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.2083333333333335

A hotel which we because of the bad food not recommend would. Meals were all partly lukewarm to cold. Tomatoes always green. Par baked rolls in the morning. Sausage choice was very poor, partly already dry edges. Service was up to the hummercocktail, everything was cold. Who wants to cold salmon food. Pool, although apparently in the winter heated, no more than 19 degrees. No bathrobes available. Lighting poor and only one plug socket available. Deposit f …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Cost Effectiveness (1)
      Comments related to "Hotel in general" found in 1 review
      • " ... Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The food was good and very varied All in all a successful vacation with great value for money Absolutely recommendable "  read hotel review
        5.602380952380953
        August 2012
    • Hotel in general (42)
      Comments related to "Hotel in general" found in 42 reviews
      • " Great hotel, we can recommend "  read hotel review
        5.526190476190476
        August 2012
      • " Hotel, room, the entire area was great. There was a hotel's own bus, in's center drove, small tip was gladly seen. For the big hotel it was in our opinion a little chairs and sunscreens by the pool. Before breakfast were the ... "  read hotel review
        5.526190476190476
        August 2012
      • " ... the matter. You think, it is not at all that hot, but Holla. High protection from the sun highly recommendable. We had very quickly a sun-fire, despite protection from the sun. However it was a really great vacation. Unfortunately are the 2 weeks too quickly past been. "  read hotel review
        5.526190476190476
        August 2012
      • " Very nice hotel "  read hotel review
        5.211904761904762
        August 2012
      • " Nice hotel, great vacation "  read hotel review
        4.390476190476191
        August 2012
      • " Nice hotel, but without rental car not recommendable, there somewhat remote from the action. Great pool ... "  read hotel review
        4.390476190476191
        August 2012
      • " Nice hotel, but without rental car not recommendable, there somewhat remote from the action. Great pool area with lots of green, particularly the jacuzzi. Dining, service and cleanliness are OK. One has ... "  read hotel review
        4.390476190476191
        August 2012
      • " Good hotel, rather bad food, longer path "  read hotel review
        4.214285714285714
        October 2012
      • " Good hotel, good location, rather bad food The hotel is altogether nice, especially the pool area. We had ... "  read hotel review
        4.214285714285714
        October 2012
      • " A very nice hotel for a relaxed vacation. The pool area is very spacious and there is also always a shady spot ... "  read hotel review
        5.1119047619047615
        September 2012
      • " Good hotel with very little entertainment "  read hotel review
        4.280952380952381
        July 2012
      • " ... was really only Rentnerunterhaltung. Unfortunately offers the area anyway not really an alternative. The pool is very nice and the hotel spacious, there was always enough loungers. In short: good hotel where Pensioners and hikers, less suitable for younger people. "  read hotel review
        4.280952380952381
        July 2012
      • " Beautiful and cheap hotel. Recommendable. "  read hotel review
        4.75952380952381
        September 2012
      • " Beautiful, very clean and cheap hotel! Definitely a rental car in Germany book! We had a rental car from airport ten. -South for 2 ... "  read hotel review
        4.75952380952381
        September 2012
      • " A very attractive, well-maintained hotel. Very good location, not right in the hustle and bustle and yet very centrally located. We had ... "  read hotel review
        5.65952380952381
        June 2012
    • Child friendliness (1)
      Comments related to "Hotel in general" found in 1 review
  • Location
    Pros
    • Surroundings (3)
      Comments related to "Location" found in 3 reviews
      • " A very attractive, well-maintained hotel. Very good location, not right in the hustle and bustle and yet very centrally located. We had a great family room ... "  read hotel review
        5.65952380952381
        June 2012
      • " ... were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff, a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters into town/ to the sea walk (800 to 1300 meters), but not in a ... "  read hotel review
        5.730952380952381
        July 2012
      • " The hotel was in a beautiful environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day ... "  read hotel review
        5.602380952380953
        August 2012
    • Is Central (1)
      Comments related to "Location" found in 1 review
      • " A very attractive, well-maintained hotel. Very good location, not right in the hustle and bustle and yet very centrally located. We had a great family room with a sea view and Teide. The staff were always polite and ... "  read hotel review
        5.65952380952381
        June 2012
  • Service
    Pros
    • Service Friendliness (7)
      Comments related to "Service" found in 7 reviews
      • " ... steaks, fresh salad buffet...) and daily changing, special requests were taken care of. Only minor negative in the restaurant were the sometimes not really clean mugs/ plates. Apart from that very friendly staff, a sprawling, well-maintained hotel complex and a nice location, if one is ready, a few meters ... "  read hotel review
        5.730952380952381
        July 2012
      • " Very beautiful hotel with kind facilities. You can tell that it is not any more the newest is however it was all OK. Have no complaints found. Staff is very friendly and obliging, only in the restaurant we found it a bit disturbing the waiters in the immediate area private ... "  read hotel review
        5.3999999999999995
        July 2012
      • " ... most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and always fresh. The staff is very helpful and friendly. The rooms were big and spacious. Before one should switch however know, that the hotel in the ... "  read hotel review
        5.097619047619048
        July 2012
      • " The hotel is peaceful and really clean. The staff are super friendly, but just a few employee can German or English. The location is fantastic. With a rental car ... "  read hotel review
        4.828571428571428
        June 2012
      • " Nice hotel with great service "  read hotel review
        5.602380952380953
        August 2012
      • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative criticism is, that after our second day of vacation the larger ... "  read hotel review
        5.261904761904761
        August 2012
      • " It was a great vacation, the hotel is very recommendable' all very friendly but not pushy, definitely the Teide and the Loro Park visit, the siam park is a daytrip worth, "  read hotel review
        5.69047619047619
        September 2012
    • Service in general (1)
      Comments related to "Service" found in 1 review
      • " Great hotel, very clean, friendly and spacious entrance hall, the pool is simply dreamlike. Evenings great animation, tasty cocktails, but food and restaurant staff: needs improvement. The restaurant staff were ... "  read hotel review
        4.485714285714286
        September 2012
    Cons
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " Wonderful pool area. Monotonous food, absolutely no variation. In the restaurant no dress code, partly surly and unfriendly staff. Staff at the reception also were rather taciturn, explanations only on demand' apart from that ... "  read hotel review
        3.707142857142857
        August 2012
  • Food
    Pros
    • Quantity (1)
      Comments related to "Food" found in 1 review
      • " ... Mugs/ cutlery I occasionally exchanged, as not really clean. The staff's hospitality is limited, but this people make a hell of a job, so that probably nobody in the long term smile would. The food is diverse, the cold buffet with many things stocked, very big the desserts offer. Meals are often coolly ... "  read hotel review
        3.988095238095238
        June 2012
    • Quality (7)
      Comments related to "Food" found in 7 reviews
      • " Wonderful pool area. Monotonous food, absolutely no variation. In the restaurant no dress code, partly surly and unfriendly ... "  read hotel review
        3.707142857142857
        August 2012
      • " ... decided and weren't disappointed. International audience, German, French and Spanish. Due to the location sometimes a bit noise from the street. Daily several shuttle bus in the town center. The food was varied and adequate. We recommend booking half board and, there are the beverages to eat included in ... "  read hotel review
        4.964285714285714
        August 2012
      • " We had a nice and relaxing vacation. The hotel is very clean. The food is good, there is always something for everyone. The way from the center to the hotel is somewhat ... "  read hotel review
        5.24047619047619
        September 2012
      • " Great holiday, beautiful room with a view of the great laid out garden- and pool area. There was delicious and varied food. Various sports activities ( Tennis, table tennis, basket or Volleyball, Midget Golf or pool). "  read hotel review
        5.180952380952381
        August 2012
      • " The hotel was for us one of the most beautiful hotels in the place. The pool is large sharpened. The food in the hotel is tasty but not very varied. But but the dishes before the eyes of the guests prepared and ... "  read hotel review
        5.097619047619048
        July 2012
      • " ... environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The food was good and very varied All in all a successful vacation with great value for money Absolutely ... "  read hotel review
        5.602380952380953
        August 2012
      • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were ... "  read hotel review
        5.261904761904761
        August 2012
    Cons
    • Quantity (1)
      Comments related to "Food" found in 1 review
      • " The first time Tenerife was great. The only thing which had was the selection of dishes. There was always the same food and unfortunately quite a lot fish. Apart from that everything was super and we will come again. "  read hotel review
        5.092857142857143
        October 2012
    • Quality (2)
      Comments related to "Food" found in 2 reviews
      • " Good hotel, rather bad food, longer path "  read hotel review
        4.214285714285714
        October 2012
      • " Good hotel, good location, rather bad food The hotel is altogether nice, especially the pool area. We had a very nice view of the ... "  read hotel review
        4.214285714285714
        October 2012
  • Sport
    Pros
    • Pool (1)
      Comments related to "Sport" found in 1 review
      • " Very nice pool area - unfortunately somewhat isolated "  read hotel review
        4.938095238095237
        August 2012
  • Room
    Pros
    • Facilities (3)
      Comments related to "Room" found in 3 reviews
      • " ... floor. I was told, the TIU are all there in the back, not spacious. Otherwise if I were but agile, the way certainly not too far (my severely disabled you can see me not to). An upgrade to a larger room would 10.00 Euro per day costs. I was disappointed, that you as a single traveller once again ... "  read hotel review
        3.988095238095238
        June 2012
      • " ... meters to the lift shorter and the room much bigger. It had pool- and teideblick, however including the bar every night loud live music played. But it was running surface available, the bed huge. A flatscreen tv on the wall with 22 Inch screen diagonal and about 6 DTS. Programs stood here available, the ... "  read hotel review
        3.988095238095238
        June 2012
      • " ... large, very good equipped and comfortable rooms. Bathroom is very appealingly designed. The room daily thoroughly cleaned, there is nothing negative. A fridge is furthermore available, new tv, nice balcony and lots of space in the clean built-in cupboard. The pool is very big, as well as the rest the ... "  read hotel review
        5.730952380952381
        July 2012
    • Cleanliness (2)
      Comments related to "Room" found in 2 reviews
      • " The hotel was in a beautiful environment ( which one of many other hotels in Puerto de la Cruz can't say) The room was cleaned every day and every day the towels were changed The pool area was great laid out and clean The ... "  read hotel review
        5.602380952380953
        August 2012
      • " We were to 2 time there and would next time choose this hotel again! The varied food, our daily cleaned room, the well maintained complex, like the friendliness of the staff were exemplary. As negative ... "  read hotel review
        5.261904761904761
        August 2012
Otto
Holiday tenneriffa
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • March 2014
The hotel is good. Room very spacious. Food in the price completely in order. Pool and exercise area was very good. Friendly staff. Outgoing for complaint. read hotel review
  • Location
    4.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Doreen
Nice hotel with some flaws
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2014
The hotel is located above puerto de cruz, on the hillside. In 10 minutes you are in the city and in 20 minutes to the Loro Park. Wi-fi is available free of charge in the hotel, but in a very poor connection. The hotel is beautifully maintained and everywhere grow beautiful flowers. The hotel is a family hotel (with children) but not recommended. The guest structure is predominantly ü60. We were with two children (baby/7 years) and the other guests felt very much in your ' totenruhe' bother us. read hotel review
  • Room
    6.0

    We had a great family rooms, with two separate bedrooms. The a room with a view of the Teide the other with sea view. The rooms are clean and very large with a large covered balcony. The maids have made a great job and the rooms cleaned very well.

  • Service
    5.0

    The staff at the reception and the cooks in the restaurant were very nice and friendly. The waiters were very unfriendly and sometimes ignored so we something did not even become to drink for dinner. The staff at the reception spoke very good german.

  • Gastronomy
    1.0

    The choice for breakfast was normal every other hotel just to sit. There was something for everyone and it tasted also very good. The dinner was a disaster. The food is the older guests adapted... Tin on... Warm... Finished. The food is very soggy, the meat tough and the poor fish totally dead roasted. Typical the food unfortunately not, sauerkraut, red cabbage, roasts, pizza, mushy potatoes and vegetables. Spices unfortunately nil return. The atmosphere was more like a cafeteria but that is in other hotels also sunday The drink prices were normal and not overpriced (if one beverages receives) unfortunately one must the drinks every day and these can be on the room write not let.

  • Sport & Leisure
    4.0

    We picked this hotel, because it is an indoor pool should be, but that was not the case. In the grounds there is a heated swimming pool, this' heated 'and not' heated ' in other words the hotelier decide when the heating is turned on. During our stay was unfortunately not the case; o (sauna and gym will 5 Euro on the day.

  • Location
    5.0

    The distance to the airport took about 90 minutes and the beach was 10 minutes. Unfortunately it is hardly possible to bathe in the sea since the red flag always waved. In the center you can beautiful shopping and many restaurants. Free hotelhuttlebus drove several times daily in the vicinity of the centre. The hotel was located on a very busy main road and the windows can noise unfortunately not swallow. In summer on the balcony to sit and undisturbed meet is unlikely to become.

  • Hotel
    4.0

    The hotel is located above puerto de cruz, on the hillside. In 10 minutes you are in the city and in 20 minutes to the Loro Park. Wi-fi is available free of charge in the hotel, but in a very poor connection. The hotel is beautifully maintained and everywhere grow beautiful flowers. The hotel is a family hotel (with children) but not recommended. The guest structure is predominantly ü60. We were with two children (baby/7 years) and the other guests felt very much in your ' totenruhe' bother us.

Close
Hans-Jürgen
Good price-performance ratio.
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2014
A well organised hotel with efficient staff and a pleasant atmosphere, especially the beautiful pool landscape is incredible, although the supposedly heated pool 2 degrees more may have. The büfettcharakter in the restaurant the size of some hectic, the quality and the taste of the meals are average, with the favourable price performance ratio are also no culinary highlights expected. Rooms are good. read hotel review
  • Room
    5.5
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
Close
Mark
Tidy.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
Garden and pools are really very nice. We were pleased with the room: cleanliness and good size. The breakfast did not please us. Little choice, canned fruit, tea and coffee from the automat. The dinner ranged in the quality, what pork, mashed potatoes and sauerkraut in a spanish hotel stayed, is mysterious. Disturbed by the noise from the busy street. read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    3.8
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Location
    4.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Hans-Jürgen Zielske
Included everything, comfort and averageness.
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2014
A comfortable hotel, which the rooms are concerned, a beautiful garden and pool area, the restaurant is well maintained, has due to the size, crowd, hectic and averageness of the food (of supply and taste) in this area no real four star quality. read hotel review
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
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Information about Hotel Puerto Palace

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This hotel's location is in the district of San Antonia, overlooking Taoro Park. Convenient public transport links are only 100 metres from the hotel and the beach is roughly 800 m away.
  • The hotel features 290 accommodation units. A lobby and a reception are available to guests. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. The hotel offers a range of amenities for a comfortable stay, including gastronomic options such as a restaurant, a dining area, a café and a bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Additional features of the hotel include a newspaper stand and a TV room. Facilities include a hairdressing salon. A shuttle service is offered. In addition, a conference room and a fax machine are also available.
  • All rooms feature air conditioning and a bathroom. A balcony or terrace are included among the standard features of most accommodation units. Some of the accommodation units feature a side sea view. Each accommodation unit features separate bedrooms, a double bed or a queen-size bed. Cots are available for children. A safe and a minibar also feature. The rooms offer a range of amenities, including a fridge. Convenient features include a telephone, a TV and a radio. In each of the bathrooms, guests will find a shower and a hairdryer.
  • A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. A terrace, a sun terrace, sun loungers and parasols are available. The hot tub offers revitalisation. There is also a poolside snack bar. For those wishing to enjoy some exercise, tennis, volleyball and crazy golf are offered onsite. Those who enjoy watersports can have fun with aqua aerobics and aquafit. The hotel offers a number of indoor sporting opportunities, including a gym, table tennis and badminton, or for a fee, pool/billiards and squash. Various spa options are offered, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Other options and services include an entertainment programme, an entertainment programme for adults and live music.
  • The hotel offers a wide range of bookable meals and board options, including breakfast, lunch, dinner, B & B, half board and full board. The show cooking is a particular attraction. The establishment serves alcohol-free drinks.
  • The following credit cards are accepted at the hotel: VISA and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking

Room amenities

  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Diabetic menu
  • Hotel bar
  • Cafe
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Massages
  • Beauty treatments
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Dry cleaning