# 19 of 271 hotels in Braunlage

Maritim Berghotel Braunlage(4 stars)

Am Pfaffenstieg 38700 Braunlage Niedersachsen View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.4
  • Room
    4.7
  • Service
    4.9
  • Location
    4.9
  • Gastronomy
    4.7
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    33
  • very good
    24
  • acceptable
    22
  • poor
    1
  • terrible
    0
Read all hotel reviews
Anne
Didn't fulfill all our expectations!
  • Recommended hotel
  • Families
  • Other stay
  • December 2015
Check-in followed reasonably smoothly, but with waiting time. The staff seemed competent, calm and approachable and willing to wait for the registration form to be filled in, which took the pressure off and saved time for both them and us. Disappointing in the way we were greeted and dealt with when coming to the restaurant on first floor - they didn`t ask for our name, whether we were guests of the hotel, when we were finally brought to our table it was not carried out in a friendly manner but with irration, as if we had caused THEM a problem ... - my mother who has difficulty walking was not pleased with the lack of politeness. We were also approached in a hurried manner to order drinks before we had had a chance to peruse any drinks list which we were not at first offered. The young lady wasn`t pleased that we wanted to have time to look at the menu etc first. We were also not told that the printed information stating that the dinner would be a four- course meal, had now suddenly become a buffet meal - no one told us. So we were left guessing - an embarrassing state of affairs to say the least and left us feeling unenchanted with the first impression - a bad one. Another point which was embarrasing was how we were dealt with in the English Bar - we haned in our Gutscheine for Punsch und Stollen - the stollen came - but the punch which we were told would come `gleich`actually took half an hour - when we questioned the staff who had in the meantime ignored us and dealt promptly with other customers, they had plenty of excuses as to why the drinks hadn`t arrived: they didn`t see us sitting in the corner, there was a shift change and someone didn`t pass on the order to the correct person (which obviously couldn`t be checked) instead of apologising they wanted to turn it into a discussion point - my husband had to go the bar to sort out the order in the first place, as noone had bothered to come to take our order -even though we could be seen!! Again, bad service and off-hand staff who came across as bolshy and disinterested in us as customers. The so-called Gäste Betreuerin also dealt with us in a sarcastic tone when we enquired about getting onto the coach - she was disinterested and only chatted to the bus driver and came across as another guest rather than someone who should have had a more professional attitude and tone in dealing with people - she appeared to have no list to tick off names - so we didn`t know what to expect - not a good impression. As we had booked as individuals and not as part of a big loud group, we didn`t like being treated as if we were loud louts (as there were quite a few of this kind staying at the hotel which unfortunately brought down the atmosphere and good behaviour at the buffet area - which was badly behaved and showing no regard for other people - the staff in the restaurant behaved in a similar way and had been very unfriendly and unhelpful to my mother when asking about tables etc. This was quite upsetting for her, so we decided not to order drinks via the staff on the second evening. Food choice for the so-called Schlemmer Buffet on the second evening certainly could have been better - particularly in the hot food choice - rotkohl the only hot vegetable choice, potato gratin the only potato choice, and the beef was too bloody for my mothers taste - the only thing that I enjoyed was the duck in orange sauce. Not all these choices were available at the same time, so my mother went without a proper main course. As she had great difficulty walking, she didn`t feel fit enough to keep walking backwards and forwards to check what was a the buffet, so later I brought her several refills of desserts. There should have been another meat choice to those who don`t eat beef or duck. Considering the price level of the stay, the evening buffets in general should have been of a higher standard - the second evening consisted of some re-cycled salads and desserts from the night before - which meant it wasn`t such an exciting or interesting culinary experience. read hotel review
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    3.3
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    3.0
    Disabled-friendly
    3.0
  • Gastronomy
    3.8
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    2.8
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    3.0
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    3.0
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Kay-Michael
Surprisingly good, berghotel Braunlage.
  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • January 2014
So we were a group of 8 friends arrived and were pleasantly surprised by this hotel. The bad reviews so you can not leave. Clearly, the hotel is 40 years old and the one or the other scape is also to see, but it is clean, the rooms are a nice size the view is beautiful and the breakfast was also very delicious. The pool we also used and it was fine. We had a nice stay and can only recommend the hotel, but still super weather. read hotel review
  • Hotel
    5.0

    So we were a group of 8 friends arrived and were pleasantly surprised by this hotel. The bad reviews so you can not leave. Clearly, the hotel is 40 years old and the one or the other scape is also to see, but it is clean, the rooms are a nice size the view is beautiful and the breakfast was also very delicious. The pool we also used and it was fine. We had a nice stay and can only recommend the hotel, but still super weather.

  • Location
    5.0

    Good starting point for hikes, close to the cable car.

  • Gastronomy
    5.0

    Only had breakfast, which was rich and good, even in the pub food was delicious.

  • Sport & Leisure
    5.0

    The pool was in order, a nice size and also warm enough.

  • Room
    5.0

    Large and clean, bathroom was totally okay, antique tiles, which was not bad,

  • Service
    5.0

    Friendly courteous staff.

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Jörn-rainer
Unfortunately already dated hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2014
We were on a short break in Maritim Braunlage. The hotel is unfortunately already somewhat old and there are already some deficiencies visible. For example, some furniture down scratched and it solves the paint from the walls. In the room there was also still crt. Unfortunately the restaurant was in the 10 floor closed, so that we in the 1st floor had their breakfast. This was very unfortunate as the 10. floor a great view of Braunlage has. The breakfast buffet was plentiful and varied. Unfortunately the mustard the offered for several days in the bowl as this already gray ... and dry on the surface was. For a short stay is to recommend this hotel, for more than 2 days we should then but not his. read hotel review
  • Gastronomy
    3.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    3.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Room
    4.0
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    3.8
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    4.0
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Read all hotel reviews

Information about Maritim Berghotel Braunlage

Hotel Information

hotel.de

hotel.de *

Imbedded in fairy-tale like mountain forests and romantic river valleys, the MARITIM Berghotel Braunlage is situated in the heart of Germany, in the Harz national park. Each of the guest rooms comes with en-suite facilities, loggia, TV, mini-bar and telephone. The suites additionally provide separate living and sleeping areas, a magnificent panoramic view of Braunlage and the Harz area, as well as 2 balconies. At the Pfaffenstieg restaurant we serve breakfast and a special late riser breakfast on Sundays. In the evening, we pamper you with our extensive culinary choice, which will exceed your expectations. On Sundays the guests can furthermore enjoy coffee and cake at the Dachgarten-Café. Take pleasure in the hotel’s varied and complimentary sports and entertainment programme or recharge your batteries in the beauty and massage department. 30 minutes free Internet connection (within 24 hours) included Please note that the visitor’s tax will be charged separately. Reception hours: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Play rooms
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Free parking
  • Car park

Room amenities

  • Lounge
  • Additional childrens' bed
  • TV
  • Satellite TV
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Connecting rooms
  • Pets allowed

Gastronomy

  • Restaurant
  • Number of restaurants altogether: 2
  • Number of restaurants for non-guests: 2
  • Diabetic menu
  • Vegetarian
  • Vegetarian dishes
  • Dishes for those with allergies
  • Lactose-free
  • Hotel bar
  • Cafe
  • Number of cafes altogether: 1
  • Number of cafes for non-guests: 1
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Equipment rental
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Early check in
  • Gay friendly
  • Late check out
  • Express check in and check out
  • EC Maestro
  • English
  • Mountains
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service