# 1 of 343 hotels in Playa Del Carmen / Playacar

Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    5.9
  • Location
    5.7
  • Gastronomy
    5.8
  • Sport & Leisure
    5.8

Rating breakdown

  • excellent
    122
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Daniele Masa
Welcome to paradise
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
We spent an amazing week in this excellent resort, wasn't the first time that we traveled with Iberostar and as usual we left very sad but pleased. Definitely we will coming back next year. read hotel review
  • Sport & Leisure
    6.0

    What to say about those guys, seems like they never stop to work. They really were the highlight of our vacation, always so friendly and helpful, making us enjoy every moment of our vacation. We would like to say thanks to Enzo, he is really funny and talented, he could speak a lot of languages and was always there to check if we needed something. All of them were just great, we really enjoyed the Rock Show, it was outstanding.

  • Service
    6.0

    The difference in the resort is made definitely by the staff; all of them they were super friendly and really made us feel welcome from the first moment we entered the place.

  • Room
    6.0

    The room was incredible, I felt like a king, we had a butler who was always there taking care of all our needs and the maids too really made a great job, we always found the room cleaned up and fresh.

  • Hotel
    6.0

    We spent an amazing week in this excellent resort, wasn't the first time that we traveled with Iberostar and as usual we left very sad but pleased. Definitely we will coming back next year.

  • Gastronomy
    6.0

    The food choice was very various, a lot of options to satisfy any taste. The restaurant we enjoyed the most was "Tony's Surf&Turf" me and my girlfriend had a wonderful dinner, service and food were just awesome.

  • Location
    6.0

    The location is just great, the beach and the sea are beautiful, even though it rained and was very windy for part of the week, we enjoyed the various possibility that the place offered. There was a shopping center in the complex, with many shops and restaurant, a Spa center, a gymnasium with many sports activity organized by professionals; they got even a casino, so wasn't difficult for us to find something to do even in the rainy days.

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Barbara
Stayed two weeks in paradise
  • Hotel not recommended
  • Couples
  • Beach holiday
  • November 2014
overall holiday was very good star friends team exceptional for friendliness and quality of staff pool area staff exceptional nothing was too much trouble for them in fact all outside staff went out of their way to be helpful and kind at all times. restaurant staff left a lot to be desired hit and miss for friendliness and quality their were a couple if standouts in buffet, and two if the cooks were wonderful and willing to listen to what our needs were and to work with us we feel there is a two tier class system here we find ... it very hard to get reservations to the al a carte where others were accomadated immediately same for upgrading we thought having spent in excess of $10,000 we would have an I ocean front unit.were we wrong they wanted another $160. per night from us. other got upgrades free or for $80 so we are more than a little bewildered a how things work. also we were told the were totally booked out but we know that was not true the weather was lovely would I come back? I am not sure I dint think so as there are changes coming which will make had class divide even more apparent only time will tell read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    4.8
    Distance to the beach
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Brandon
Iberostar Grand Paraiso still the absolute best!
  • Recommended hotel
  • Singles
  • Beach holiday
  • October 2014
5th visit here, love the staff from start to finish! Shout out to Eder the entertainment manager, always so much fun to be around. Im always amazed at how the staff knows thier guests and they always great you with a smile. read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Tiffany
Grand fans
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Love the resort! Everyone here goes over and above to ensure the satisfaction of their guests. We come here every year to enjoy. There is nothing like this resort to make us comfortable, happy, and at home. The friendliest staff ever! read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
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Alfonso
Magnificent stay.
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic! read hotel review
  • Location
    6.0

    The ocean front building is amazing you wake up and you can enjoy the real caribbean

  • Sport & Leisure
    6.0

    The star friends are really funny, helpfully, make top shows, especially Ximena and her crew. She is a very friendly and kind person.

  • Gastronomy
    6.0

    The kitchen is really top. What a choice!

  • Room
    6.0

    Without any doubt top. Cleaning by Patricia is perfect, every single day.

  • Service
    6.0

    Everything is over the top. Hugo the captain of waiters is really helpful and Alex in the morning Alheli in the evenings at the lobby they are good

  • Hotel
    6.0

    We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic!

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Isabel
Fantastic!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
The hotel was fabulous five stars plus room is lovely very helpful the staff read hotel review
  • Sport & Leisure
    6.0

    Fabulous the star friends are really friendly especially Ximena she is wonderful really helpful

  • Service
    6.0

    Fantastic, the best hotel I have ever been. Mirna the waitress of the quiet pool she is friendly exceptionally

  • Room
    6.0

    The maids are lovely always asking if you need more and spotless

  • Gastronomy
    6.0

    The best restaurant for us was Tony's our waiter Alfredo was very attentive

  • Hotel
    6.0

    The hotel was fabulous five stars plus room is lovely very helpful the staff

  • Location
    6.0

    We are in the central building which is in front of the quiet pool close to all amenities

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Ivo
Amazing experience with the best staff!
  • Recommended hotel
  • Couples
  • City break
  • September 2014
This place takes 5 star service to another level. The best hotel service I have ever experienced. Nothing like it. Everyone was very attentive to my allergies and went above and beyond to suit my comfort. The entertainers really make the experience great...specifically Evelyn, Jorge, Pipo and Andy! I fell in love with them and how sweet they are. They made sure we had an amazing experience and that anytime we go on vacation we wouldnt want to go anywhere else. Cant wait to come back!! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
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Rubelyn mays
Mexico paradise
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
Friendly staff especially evelyn. She recognized our party of four each time she saw us and knew our names. Evelyn was always taking care of us when we parted she discussed when we would see her again. Evelyn made us feel valued and as though we were at home. Other staff were also very helpful like charlie and others. The hotel was very comfortable as well as luxurious. read hotel review
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Mike
Exceeded our expectations...again!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • July 2014
Everything was perfect as it was on our previous visit eight months ago. Facilities very clean staff extremely engaging and helpful. Star friends always there to welcome and knew names of people in our party. Especially Jorge, evelyn and Andres. Highly recommended. read hotel review
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Jacques
Time of my life
  • Recommended hotel
  • Couples
  • Other stay
  • July 2014
Good rooms, good food, good people, hard working staff, all made for a great time. read hotel review
  • Sport & Leisure
    6.0

    We enjoyed the exercise classes, the games, but mostly the staff.Ximena Sanchez was extremely friendly and fun every time we saw her!

  • Gastronomy
    6.0

    We loved all of the restaurants.,

  • Service
    6.0

    Extremely attentive. Everything wonderful

  • Hotel
    6.0

    Good rooms, good food, good people, hard working staff, all made for a great time.

  • Room
    6.0

    As nice as we have found anywhere. Staff very good.

  • Location
    6.0

    We love waking up to the ocean waves.

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Read all hotel reviews

Information about Iberostar Grand Hotel Paraiso

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Cable TV
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Cycling

Spa offers

  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Gay friendly
  • Eurocard/Mastercard
  • Information desk
  • Currency exchange
  • Pets allowed
  • Laundry service