# 4 of 309 hotels in Playa Del Carmen / Playacar

Hotel Iberostar Grand Paraiso(5 stars)

Ctra. Chetumal - Puerto Ju�rez, Km. 309 Lote 5, Playa Paraiso Lote 5, Playa Paraiso Show map
Hotel Pictures - Hotel Iberostar Grand Paraiso
Average
Recommended
Trend

At a glance

  • Wonderful hotel (7)
    "Wonderful hotel" found in 7 reviews
    • " In April we were already the third time in this wonderful hotel and definitely not the last time. Who once in this hotel was, is again and again. We know quite ... " 
      5.819444444444444
      August 2012
    • " The best hotel " 
      5.641666666666667
      July 2012
    • " ... (also without, that a tip was) The hotel complex is glamurös, stylish and very well maintained -Could the other four hotels, which belong to Iberostaranlage be used (entire infrastructure) Very quiet hotel , as it was only from 18 years of age Very beautiful and clean beach, is ideal for long ... " 
      5.736111111111112
      July 2011
    • " great hotel ! 14 days pure relaxation. " 
      5.833333333333333
      November 2011
    • " We are 3 hours landed and wrote here now the still very, very fresh Memories. a lot over the hotel in general was already written. the hotel is very clean and everywhere being cleaned or even with paint the exterior painted. Also the public toilets ... " 
      5.833333333333333
      November 2011
    • " the rooms were very well equipped . As above noted, you need no adapter along. Our electrical plug fit in the doses. devices ... " 
      5.833333333333333
      November 2011
    • " tiptop clean and tidy . " 
      5.333333333333333
      November 2011
  • Staff is great (6)
    "Staff is great" found in 6 reviews
    • " ... For years the same. Conclusion for me is... The overall performance in this hotel the upper price range has become very slack... What is a management problem for me... The majority of the staff is great . Still questions for me? Gladly. Tungsten. @ web. De Kraemer " 
      4.722222222222222
      December 2011
    • " ... I was in the Raffaello-advertising. There were sufficient beach chairs and umbrellas available, which were free of charge. The diversity of food and drinks were excellent, the you don't all use. The service was excellent , and all the staff was super friendly. Such attention in all areas I have never experienced ... " 
      5.833333333333333
      June 2011
    • " ... Maya had booked... And A free upgrade to the Grand get... That is still not yet Fixed %BLANK%... May be because, if the grand not fully... They helped with tips somewhat. Apart from that... Great service in all areas... Our mosquito net was 3 time in broken... Was Always taken care of ... " 
      5.641666666666667
      July 2012
    • " ... we can not statement make. But we heard, that it changes in these restaurants given has. The hotel is kept very clean, it was cleaned everywhere and repaired. The toilets were also very clean. The staff are very accommodating , even if you do not tip, a smile and a few nice words help. Of course, we gave gladly tips for ... " 
      5.680555555555556
      November 2011
    • " ... cleaned everywhere and repaired. The toilets were also very clean. The staff are very accommodating, even if you do not tip, a smile and a few nice words help. Of course, we gave gladly tips for good service , but the wages of the staff didn't exactly a hit. By the pool there were towels a discretion. ... " 
      5.680555555555556
      November 2011
    • " the service is excellent however not really perfect. There is a lack of a kind of 'knowledge sharing'. Not everyone ... " 
      5.833333333333333
      November 2011
  • The food is excellent (2)
    "The food is excellent" found in 2 reviews
    • " ... vegetables and potatoes were offered... Very delicious! Conclusion: the hotel has nothing quality deteriorated and is still recommended for people, who are looking for relaxation! The quality of the food is excellent and in my view a feast for the eyes. We will travel there next year again. " 
      5.680555555555556
      November 2011
    • " Very very good quality of food . Both at the buffet as well as in the 4 specialities restaurants. With the specially designed ... " 
      5.833333333333333
      November 2011

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.8
  • Service
    5.6
  • Location
    5.4
  • Gastronomy
    5.7
  • Sport
    5.5

Rating breakdown

  • Excellent
    33
  • Very Good
    1
  • Acceptable
    1
  • Poor
    0
  • Terrible
    0
Read all hotel reviews
Marianne
Switzerland
  • Couple
  • Age 56-60
3 Other hotel reviews
5.8
Rated:  
  • 3 to 5 days
  • Beach
  • Hotel recommended
An absolute wow experience! The hotel is wonderful in all areas, friendliness, location and atmosphere are great. … read more
6.0
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The staff we found outstandingly friendly. Every wish from our eyes, each individual coworker of this house deserves a special thank you for a fantastic service. All speak fluent english for the waiters. The cleaning of the rooms and the butler service were very good. We could be, in the minibar should be, and what we after return from the beach on the rooms have wanted and it was there. It has and all 100 percent good.Great hotel, fantastically located, adults only, quiet and pleasant atmosphere, average age 40 to 60, almost only americans, canadians, mexicans and hardly any german. … read more
Claudia
Germany
  • Couple
  • Age 51-55
6 Other hotel reviews
5.8
Rated:  
  • 3 weeks
  • Beach
  • Hotel recommended
The service is incredibly well and german, from the service desert Germany come, totally unusual. All waiters, butler or the other staff, such as cleaners or concierge are exceedingly friendly and i am not a come across the rude or surly was. It but all speak only english, what you need to know and it would be recommendable before to prepare the way. A butler, called jesus, sprucht very good german, but this is the exception. We liked really all there and no stress. The cleaning of the rooms was excellent and tips on our part for these exceptional service … read more
5.7
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The friendliness of the staff left nothing to be desired, no matter wether with or without tips. With english everything was possible. German was hardly spoken. The rooms were twice cleaned daily, even in temporal wishes concerning the room cleaning was mentioned. A medical center is the hotel, we didn't need it.Near the rooms it acts exclusively to junior suites. We had a room in the main building overlooking the pool to the sea. The room was in a good state and was twice cleaned daily. Small flaws such as a defective bilderleuchte looks like way. Lan connection the rooms, … read more
Iris
Germany
  • Friends
  • Age 41-45
10 Other hotel reviews
5.2
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
The staff was always friendly and accommodating. However also always right reserved. The service was good and attentive. The room cleaning was always very good. There is a doctor in the complex. This looked my injury however only superficial and sent me then to Cancun. In practice in the hotel complex there is obviously no special equipment. You will be in the hospiten to Cancun skillfully. You there, are extremely high medical expenses of. I guess urgently to a auslandsverischerung. When i did a x-ray of the hand 500 American Dollar cost! ( good that i assured am ☺ )All-inclusive, as here … read more
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Information about Hotel Iberostar Grand Paraiso

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Hotel description *

  • Location
    The hotel is located opposite the majestic Playa Paraiso in Mayan Riviera. It is 20 minutes from Playa del Carmen, where visitors will find restaurants, bars, a bus station and shopping opportunities. Cancun International Airport is about 30 minutes away.
  • Facilities
    This resort hotel has 310 spacious suites and 10 villas for honeymooners. With an impressive neo-classical design, this is the most luxurious all-inclusive hotel on the Riviera Maya. Guests receive individual attention from the exclusive 5-star service concierge and butler. It has a lobby, 24-hour reception and check-out service, a hotel safe, lift access and a kiosk. A bar, a restaurant, Internet access, a beauty salon, hairdressers' salon, a nightclub, an auditorium, conference facilities, Internet and WLAN access, and a laundry service also feature (some items are subject to fees). 24-hour room service is offered. Guests also have access to the resort's on-site business centre. Parking facilities are available to guests arriving by car.
  • Rooms
    All units have individually regulated air conditioning, colour cable TV with DVD player, a clock/CD player, Internet access, safe, direct dial telephone and ipod docking station. They also have marble bathrooms with double vanity mirrors and a hot tub for 2, luxurious amenities from Gilchrist & Soames, fine European linens, bath robes, sandals and a hairdryer. There is a minibar stocked with mini-bottles of premium liquors, with guests having the option to customise the selection according to their own preferences. Tea/coffee making facilities, an ironing set, double or king-size beds, and a balcony or terrace also feature.
  • Sports/Entertainment
    The resort has 3 heated swimming pools, both indoor and outdoor, with a poolside snack bar, sun loungers and parasols, as well as a hot tub and sauna. Private spa treatments and massages for couples are also offered. Furthermore there is a variety of sports and entertainment options on offer during the day. Guests can use the facilities of hotels in the neighbourhood inside the Iberostar Playa Paraiso and Spa compound (located in the mall). Tennis, table tennis, aerobics, a gym, archery, biking, basketball, handball, pool/snooker and bocce all feature. The PADI dive centre in the complex offers catamarans, canoes, as well as snorkelling and diving classes in the pool at no extra charge (for a limited time and subject to availability). The nearby beach is sandy and comes with sun loungers and parasols. Beach volleyball is an option. Water sports offered in the area include wind surfing, sailing, catamaran sailing and canoeing. At night there is live music in the lobby and bar with live entertainment theatre.
  • Payment
    The following are all accepted as methods of payment at the hotel: American Express, MasterCard and VISA.
  • Misc.
    This hotel is only for adults and has a minimum age of 18 years.
read more see hotel amenities
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Play rooms
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Extra bed
  • CD Player
  • Fan
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Full board
  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • 24 hour reception
  • City hotel
  • Gay friendly
  • Information desk
  • Currency exchange
  • Pets allowed
  • Laundry service
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