# 1 of 301 hotels in Playa Del Carmen / Playacar

Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    5.9
  • Location
    5.7
  • Gastronomy
    5.8
  • Sport & Leisure
    5.8

Rating breakdown

  • excellent
    116
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Ivo
Amazing experience with the best staff!
  • Recommended hotel
  • Couples
  • City break
  • September 2014
This place takes 5 star service to another level. The best hotel service I have ever experienced. Nothing like it. Everyone was very attentive to my allergies and went above and beyond to suit my comfort. The entertainers really make the experience great...specifically Evelyn, Jorge, Pipo and Andy! I fell in love with them and how sweet they are. They made sure we had an amazing experience and that anytime we go on vacation we wouldnt want to go anywhere else. Cant wait to come back!! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
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Isabel
Fantastic!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
The hotel was fabulous five stars plus room is lovely very helpful the staff read hotel review
  • Sport & Leisure
    6.0

    Fabulous the star friends are really friendly especially Ximena she is wonderful really helpful

  • Service
    6.0

    Fantastic, the best hotel I have ever been. Mirna the waitress of the quiet pool she is friendly exceptionally

  • Room
    6.0

    The maids are lovely always asking if you need more and spotless

  • Gastronomy
    6.0

    The best restaurant for us was Tony's our waiter Alfredo was very attentive

  • Hotel
    6.0

    The hotel was fabulous five stars plus room is lovely very helpful the staff

  • Location
    6.0

    We are in the central building which is in front of the quiet pool close to all amenities

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Alfonso
Magnificent stay.
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic! read hotel review
  • Location
    6.0

    The ocean front building is amazing you wake up and you can enjoy the real caribbean

  • Sport & Leisure
    6.0

    The star friends are really funny, helpfully, make top shows, especially Ximena and her crew. She is a very friendly and kind person.

  • Gastronomy
    6.0

    The kitchen is really top. What a choice!

  • Room
    6.0

    Without any doubt top. Cleaning by Patricia is perfect, every single day.

  • Service
    6.0

    Everything is over the top. Hugo the captain of waiters is really helpful and Alex in the morning Alheli in the evenings at the lobby they are good

  • Hotel
    6.0

    We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic!

Close
Amanda
5 star resort
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
Great staff, 5 star resort and attention to detail is perfect! read hotel review
  • Sport & Leisure
    6.0

    Evelyn is the best!!!! Best entertainment staff member! She needs a raise!

  • Gastronomy
    6.0

    Surf and turf was my fave! At the french order the fried cheese!! Yum!!

  • Room
    6.0

    The beds are so comfy! Great view at the ocean front room!

  • Location
    6.0

    Beautiful! Ocean front room is worth the money!

  • Service
    6.0

    Amazing attention to details!

  • Hotel
    6.0

    Great staff, 5 star resort and attention to detail is perfect!

Close
Julia
Best vacation ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
The hotel is gorgeous and modern read hotel review
  • Location
    6.0

    Beautiful location, close to the airport

  • Room
    6.0

    Luxurious room modern amenities and theres even a swing on the balcony

  • Sport & Leisure
    6.0

    The animation team is fantastic and so friendly. Especially Ximena who was so nice, always smiling, always ready to answer questions, in different langusges, to help us, to show us around and most importantly to entertain us!! She has become a beautiful friend. Andres was very nice as well, always trying to speak to us and include us in the resort activites. Very friendly¡

  • Hotel
    6.0

    The hotel is gorgeous and modern

  • Gastronomy
    6.0

    Excellent food, varied. Lots of seafood which is not always available on other hotels

  • Service
    6.0

    All the staff were very helpful on every resquest we had, and always ready to please

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Read all hotel reviews

Information about Iberostar Grand Hotel Paraiso

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Breakfast
  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • City hotel
  • 24 hour reception
  • Information desk
  • Currency exchange
  • Pets allowed
  • Laundry service