# 1 of 307 hotels in Playa Del Carmen / Playacar

Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map
Average rating
Recommended
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At a glance

  • Best hotel (1)
    "Best hotel" found in 1 review
    • " The best hotel " 
      5.635714285714286
      July 2012
  • Great service (1)
    "Great service" found in 1 review
    • " ... Maya had booked... And A free upgrade to the Grand get... That is still not yet Fixed %BLANK%... May be because, if the grand not fully... They helped with tips somewhat. Apart from that... Great service in all areas... Our mosquito net was 3 time in broken... Was Always taken care of ... " 
      5.635714285714286
      July 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    5.9
  • Location
    5.8
  • Gastronomy
    5.8
  • Sport & Leisure
    5.8

Rating breakdown

  • excellent
    105
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " ... Maya had booked... And A free upgrade to the Grand get... That is still not yet Fixed %BLANK%... May be because, if the grand not fully... They helped with tips somewhat. Apart from that... Great service in all areas... Our mosquito net was 3 time in broken... Was Always taken care of ... "  read hotel review
        5.635714285714286
        July 2012
Amanda
5 star resort
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
Great staff, 5 star resort and attention to detail is perfect! read hotel review
  • Service
    6.0

    Amazing attention to details!

  • Room
    6.0

    The beds are so comfy! Great view at the ocean front room!

  • Hotel
    6.0

    Great staff, 5 star resort and attention to detail is perfect!

  • Sport & Leisure
    6.0

    Evelyn is the best!!!! Best entertainment staff member! She needs a raise!

  • Gastronomy
    6.0

    Surf and turf was my fave! At the french order the fried cheese!! Yum!!

  • Location
    6.0

    Beautiful! Ocean front room is worth the money!

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Julia
Best vacation ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
The hotel is gorgeous and modern read hotel review
  • Location
    6.0

    Beautiful location, close to the airport

  • Service
    6.0

    All the staff were very helpful on every resquest we had, and always ready to please

  • Sport & Leisure
    6.0

    The animation team is fantastic and so friendly. Especially Ximena who was so nice, always smiling, always ready to answer questions, in different langusges, to help us, to show us around and most importantly to entertain us!! She has become a beautiful friend. Andres was very nice as well, always trying to speak to us and include us in the resort activites. Very friendly¡

  • Gastronomy
    6.0

    Excellent food, varied. Lots of seafood which is not always available on other hotels

  • Hotel
    6.0

    The hotel is gorgeous and modern

  • Room
    6.0

    Luxurious room modern amenities and theres even a swing on the balcony

Close
Andrew
Excellent
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Entertainment and staff were exceptional read hotel review
  • Sport & Leisure
    6.0

    The staff made our stay so much fun. Our time was well spent with activities and great people. Especially ximena she was so much fun and kept us involved in everything. She is a great at making us feel welcome

  • Service
    6.0

    The staff was extremely acomodating . Olivia and cesar were great

  • Room
    6.0

    Our butler cesar was amazing and room was maintaned well

  • Location
    6.0

    Was easy to get around. Spa was amazing

  • Hotel
    6.0

    Entertainment and staff were exceptional

Close
Mike
Exceeded our expectations...again!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • July 2014
Everything was perfect as it was on our previous visit eight months ago. Facilities very clean staff extremely engaging and helpful. Star friends always there to welcome and knew names of people in our party. Especially Jorge, evelyn and Andres. Highly recommended. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Melinda White
Best All Inclusive vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
The hotel had 24 hour room service, incredible staff which included: butler, concierge, restaurant captains, spa, gym, pool staff, entertainers and more. There was nightly entertainment, lots of choices of where to eat, 3 different pools and turn down service. The property is well maintained. Staff is very detail oriented and caters to your individual needs. read hotel review
  • Service
    6.0

    Extremely friendly! Everyone so helpful. We especially enjoyed our butler, Joanna at the pool, Luis from Toni's, Jose from the Spa and Nayelli in the Spa.

  • Sport & Leisure
    6.0

    Evelyn, Jorge and Javier from the entertainment dept made our trip special. They were engaged, had lots of daily activities and always giving a smile.

  • Gastronomy
    6.0

    5 restaurants. So many choices on the buffet. Unlimited deserts, drinks and so tasty. The scenery is beautiful, relaxing and makes you feel that your money is well spent.

  • Location
    6.0

    Beach front property, easy access to shopping, helpful travel agents on site.

  • Room
    6.0

    Spacious, air conditioned, clean, beds were very comfortable. There was a pillow menu, marble floors, television and great balconies.

  • Hotel
    6.0

    The hotel had 24 hour room service, incredible staff which included: butler, concierge, restaurant captains, spa, gym, pool staff, entertainers and more. There was nightly entertainment, lots of choices of where to eat, 3 different pools and turn down service. The property is well maintained. Staff is very detail oriented and caters to your individual needs.

Close
Read all hotel reviews

Information about Iberostar Grand Hotel Paraiso

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    The hotel is located opposite the majestic Playa Paraiso in Mayan Riviera. It is 20 minutes from Playa del Carmen, where visitors will find restaurants, bars, a bus station and shopping opportunities. Cancun International Airport is about 30 minutes away.
  • The establishment comprises a total of 310 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Services such as a safe and currency exchange facilities make for a comfortable stay. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant and a bar. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. A newspaper stand is also among the amenities at the establishment. Guests travelling in their own vehicles can make use of the available parking spaces. Guests can also use the bicycle storage facilities. Additional services include medical assistance, room service, a laundry and a hairdressing salon. A shuttle service is offered.
  • All accommodation units feature air conditioning, a fan, a kitchen and a bathroom. Bathrooms with wheelchair access are also bookable. The balcony or terrace found in most accommodation units offers additional comfort. Some of the accommodation units offer wonderful sea views. Each accommodation unit features a double bed or a king-size bed. A safe and a minibar also feature. In addition, a mini-fridge and tea and coffee making equipment are available. An ironing set is also available to guests. Most rooms are equipped with internet access, a telephone, a TV, a DVD player and wireless internet access. Guests will also find slippers provided. Wheelchair-accessible accommodation units are bookable. In the bathrooms, guests will find a shower, a bath, a spa bath, a hairdryer and bathrobes.
  • A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. Sun loungers and parasols offer the ideal way to unwind. A hot tub provides an opportunity for relaxation. The poolside bar serves a selection of refreshing drinks. The establishment offers outdoor sporting options, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, handball, basketball and archery,j or for a fee, golf. With windsurfing, a motorboat, canoeing, sailing, catamaraning, kayaking, snorkelling, diving, aqua aerobics and aquafit, fans of watersports will have plenty to choose from. The establishment also offers fans of sports a wide range of indoor activities, such as a gym, table tennis, pool/billiards, darts, yoga and gymnastics. Various spa options are offered, including a spa, a sauna, a beauty salon and massage treatments. Additional leisure options available to guests include an entertainment programme, an entertainment programme for adults, live music and a disco.
  • Various meals and board options are bookable. Guests can select options including breakfast, lunch, dinner, full board and All-inclusive. The establishment additionally offers snacks. Drinks are included for guests. Both alcohol-free drinks and alcoholic drinks are available to guests.
  • The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Kitchen
  • Computer connection
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Breakfast
  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Information desk
  • Currency exchange
  • Pets allowed