# 1 of 307 hotels in Playa Del Carmen / Playacar

Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map
Average rating
Recommended
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At a glance

  • Wonderful hotel (2)
    "Wonderful hotel" found in 2 reviews
    • " In April we were already the third time in this wonderful hotel and definitely not the last time. Who once in this hotel was, is again and again. We know quite ... " 
      5.816666666666667
      August 2012
    • " The best hotel " 
      5.635714285714286
      July 2012
  • Great service (1)
    "Great service" found in 1 review
    • " ... Maya had booked... And A free upgrade to the Grand get... That is still not yet Fixed %BLANK%... May be because, if the grand not fully... They helped with tips somewhat. Apart from that... Great service in all areas... Our mosquito net was 3 time in broken... Was Always taken care of ... " 
      5.635714285714286
      July 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.8
  • Room
    5.9
  • Service
    5.8
  • Location
    5.6
  • Gastronomy
    5.9
  • Sport & Leisure
    5.7

Rating breakdown

  • excellent
    52
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (2)
      Comments related to "Hotel in general" found in 2 reviews
      • " In April we were already the third time in this wonderful hotel and definitely not the last time. Who once in this hotel was, is again and again. We know quite ... "  read hotel review
        5.816666666666667
        August 2012
      • " The best hotel "  read hotel review
        5.635714285714286
        July 2012
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " ... Maya had booked... And A free upgrade to the Grand get... That is still not yet Fixed %BLANK%... May be because, if the grand not fully... They helped with tips somewhat. Apart from that... Great service in all areas... Our mosquito net was 3 time in broken... Was Always taken care of ... "  read hotel review
        5.635714285714286
        July 2012
Pam and herco
Excellent Grand Hotel Paraiso
  • Weiterempfohlen
  • Paare
  • Badeferien
  • April 2014
this hotel is absolutely amazing and the staff is amazing and each and every one is there to make your holiday very special. Bewertung lesen
  • Lage und Umgebung
    6.0

    Everything here is beautifully kept from the rooms to the pools to the grounds -simply amazing

  • Service
    6.0

    The staff just aim to please 100%

  • Gastronomie
    6.0

    The food in every restaurant is excellent and Yumahi is just absolutely wonderful and makes you feel right at home and very welcome. They just don't say no. They aim to please

  • Zimmer
    6.0

    the room is beautiful and well appointed and always kept clean. The balcony is wonderful to relax on after a hard day in the sun, especially the swing chair. A home away from home.

  • Sport und Unterhaltung
    6.0

    The entertainment staff are a wonderful team of people that work really hard to help you enjoy your stay, in particular, Ximena and Tania are two beautiful young women that totally enjoy their job and are so pleasant to talk to. They always have a smile on their face and always address us by name which really makes you feel totally special.

  • Hotel
    6.0

    this hotel is absolutely amazing and the staff is amazing and each and every one is there to make your holiday very special.

Weniger anzeigen
Michele
Wonderful vacation!
  • Weiterempfohlen
  • Paare
  • Badeferien
  • April 2014
Iberostar grand will bend over backwards for you. Your wish is their command! Love it! Bewertung lesen
  • Service
    6.0

    Service is second to none! All you have to do is ask..

  • Zimmer
    6.0

    Love the room. Very well appointed and maid service is also great! No complaints here!

  • Gastronomie
    5.0

    Buffets are very good. You need to find what you like. There are several dining options. They will even deliver to the pool if you so wish!

  • Hotel
    6.0

    Iberostar grand will bend over backwards for you. Your wish is their command! Love it!

  • Sport und Unterhaltung
    6.0

    Service is excellent...Ximena is awesome and always willing to help! I personally loved the air rifle. I thought archery was kind of hard but still fun!

  • Lage und Umgebung
    6.0

    Location is perfect.. A short drive from the airport (30 mins)... Beach is pretty. Very windy...

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Karlos
Greatest time we've ever had!
  • Weiterempfohlen
  • Paare
  • Badeferien
  • March 2014
Where do I start? From the moment we arrived at the door the service was superb... I can't speak enough about the staff and the entertainment 'star friends'!!!! The night shows were so amazing! Bewertung lesen
  • Zimmer
    6.0
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
  • Gastronomie
    6.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
Weniger anzeigen
Joe
Top shelf experience
  • Weiterempfohlen
  • Paare
  • Badeferien
  • March 2014
Everything about our stay was absolutely fantastic. The Grand Paraiso was the epitome of luxury and relaxation. The beauty and grandeur of the buildings an grounds was stunning. The dining options enabled us to enjoy a variety of delicious food served by a caring and pleasing staff. Access to a spacious beach and three different pools, on the property, made our time in the sun and sand quite memorable. We were looking for a special place to celebrate our fortieth wedding anniversary and we found a paradise. The staff took care of our every need. Everything from making sure our ... pillows had just the right firmness, to daily replenishing our mini bar with all the special items we desired. Every evening we also had delicious chocolates to end our perfect day. Everyone was accommodating and friendly. On young staff member, Ximena S., really went out of her way, every day, to offer her help. She would always take the time to answer our questions and remind us of activities offered each day. Her enthusiasm was contagious as she conducted water exercises and organized other activities. We didn't feel as though the staff members were employees, they made us feel like new friends. We could not imagine a better place to stay for our special getaway! Bewertung lesen
  • Zimmer
    6.0
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Gastronomie
    6.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
    Familienfreundlichkeit
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
Weniger anzeigen
Yvonne Darrow
A wonderful vacations
  • Weiterempfohlen
  • Paare
  • Badeferien
  • March 2014
Enjoyed the hospitality and friendliness of all the employees. Loved the evening entrainment. I can tell they put in a lot of hours perfecting their skills. Looking forward to coming back. Everything was fabulous. Bewertung lesen
  • Gastronomie
    6.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
  • Zimmer
    6.0
    Größe des Zimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Größe des Badezimmers
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Familienfreundlichkeit
    6.0
    Behindertenfreundlichkeit
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
Weniger anzeigen
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Information about Iberostar Grand Hotel Paraiso

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    The hotel is located opposite the majestic Playa Paraiso in Mayan Riviera. It is 20 minutes from Playa del Carmen, where visitors will find restaurants, bars, a bus station and shopping opportunities. Cancun International Airport is about 30 minutes away.
  • This resort hotel has 310 spacious suites and 10 villas for honeymooners. With an impressive neo-classical design, this is the most luxurious all-inclusive hotel on the Riviera Maya. Guests receive individual attention from the exclusive 5-star service concierge and butler. It has a lobby, 24-hour reception and check-out service, a hotel safe, lift access and a kiosk. A bar, a restaurant, Internet access, a beauty salon, hairdressers' salon, a nightclub, an auditorium, conference facilities, Internet and WLAN access, and a laundry service also feature (some items are subject to fees). 24-hour room service is offered. Guests also have access to the resort's on-site business centre. Parking facilities are available to guests arriving by car.
  • All units have individually regulated air conditioning, colour cable TV with DVD player, a clock/CD player, Internet access, safe, direct dial telephone and ipod docking station. They also have marble bathrooms with double vanity mirrors and a hot tub for 2, luxurious amenities from Gilchrist & Soames, fine European linens, bath robes, sandals and a hairdryer. There is a minibar stocked with mini-bottles of premium liquors, with guests having the option to customise the selection according to their own preferences. Tea/coffee making facilities, an ironing set, double or king-size beds, and a balcony or terrace also feature.
  • The resort has 3 heated swimming pools, both indoor and outdoor, with a poolside snack bar, sun loungers and parasols, as well as a hot tub and sauna. Private spa treatments and massages for couples are also offered. Furthermore there is a variety of sports and entertainment options on offer during the day. Guests can use the facilities of hotels in the neighbourhood inside the Iberostar Playa Paraiso and Spa compound (located in the mall). Tennis, table tennis, aerobics, a gym, archery, biking, basketball, handball, pool/snooker and bocce all feature. The PADI dive centre in the complex offers catamarans, canoes, as well as snorkelling and diving classes in the pool at no extra charge (for a limited time and subject to availability). The nearby beach is sandy and comes with sun loungers and parasols. Beach volleyball is an option. Water sports offered in the area include wind surfing, sailing, catamaran sailing and canoeing. At night there is live music in the lobby and bar with live entertainment theatre.
  • The following are all accepted as methods of payment at the hotel: American Express, MasterCard and VISA.
  • This hotel is only for adults and has a minimum age of 18 years.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Kitchen
  • Computer connection
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Breakfast
  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Information desk
  • Currency exchange
  • Pets allowed