# 1 of 299 hotels in Playa Del Carmen / Playacar

Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    5.8
  • Location
    5.7
  • Gastronomy
    5.8
  • Sport & Leisure
    5.8

Rating breakdown

  • excellent
    122
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Barbara
Stayed two weeks in paradise
  • Hotel not recommended
  • Couples
  • Beach holiday
  • November 2014
overall holiday was very good star friends team exceptional for friendliness and quality of staff pool area staff exceptional nothing was too much trouble for them in fact all outside staff went out of their way to be helpful and kind at all times. restaurant staff left a lot to be desired hit and miss for friendliness and quality their were a couple if standouts in buffet, and two if the cooks were wonderful and willing to listen to what our needs were and to work with us we feel there is a two tier class system here we find ... it very hard to get reservations to the al a carte where others were accomadated immediately same for upgrading we thought having spent in excess of $10,000 we would have an I ocean front unit.were we wrong they wanted another $160. per night from us. other got upgrades free or for $80 so we are more than a little bewildered a how things work. also we were told the were totally booked out but we know that was not true the weather was lovely would I come back? I am not sure I dint think so as there are changes coming which will make had class divide even more apparent only time will tell read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    4.8
    Distance to the beach
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Brandon
Iberostar Grand Paraiso still the absolute best!
  • Recommended hotel
  • Singles
  • Beach holiday
  • October 2014
5th visit here, love the staff from start to finish! Shout out to Eder the entertainment manager, always so much fun to be around. Im always amazed at how the staff knows thier guests and they always great you with a smile. read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Tiffany
Grand fans
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Love the resort! Everyone here goes over and above to ensure the satisfaction of their guests. We come here every year to enjoy. There is nothing like this resort to make us comfortable, happy, and at home. The friendliest staff ever! read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Ivo
Amazing experience with the best staff!
  • Recommended hotel
  • Couples
  • City break
  • September 2014
This place takes 5 star service to another level. The best hotel service I have ever experienced. Nothing like it. Everyone was very attentive to my allergies and went above and beyond to suit my comfort. The entertainers really make the experience great...specifically Evelyn, Jorge, Pipo and Andy! I fell in love with them and how sweet they are. They made sure we had an amazing experience and that anytime we go on vacation we wouldnt want to go anywhere else. Cant wait to come back!! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Isabel
Fantastic!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
The hotel was fabulous five stars plus room is lovely very helpful the staff read hotel review
  • Sport & Leisure
    6.0

    Fabulous the star friends are really friendly especially Ximena she is wonderful really helpful

  • Service
    6.0

    Fantastic, the best hotel I have ever been. Mirna the waitress of the quiet pool she is friendly exceptionally

  • Room
    6.0

    The maids are lovely always asking if you need more and spotless

  • Gastronomy
    6.0

    The best restaurant for us was Tony's our waiter Alfredo was very attentive

  • Hotel
    6.0

    The hotel was fabulous five stars plus room is lovely very helpful the staff

  • Location
    6.0

    We are in the central building which is in front of the quiet pool close to all amenities

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Read all hotel reviews

Information about Iberostar Grand Hotel Paraiso

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Cable TV
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Cycling

Spa offers

  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Gay friendly
  • Eurocard/Mastercard
  • Information desk
  • Currency exchange
  • Pets allowed
  • Laundry service