# 5 of 70 hotels in Puerto Morelos/ Riviera Maya

Ocean Coral & Turquesa Resort(4.5 stars)

Sm 12 Mza 15 Lote 1-02, 1-03 View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.6
  • Service
    5.2
  • Location
    4.9
  • Gastronomy
    5.3
  • Sport & Leisure
    5.3

Rating breakdown

  • excellent
    20
  • very good
    3
  • acceptable
    1
  • poor
    1
  • terrible
    0
Read all hotel reviews
Artemio
Wonderful place!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
cleanliness, size of the room, room amenities, size of the bathroom, for us everything was perfect. variety of food and drinks, quality in everything,,, if you are not high maintenance family, this place is for you. many restaurants with diferent kind of food,,, a lot of entertainment activities during the day. night parties for families, Mexican day with mariaches and mexican food,,,, we had a perfect vacations. read hotel review
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
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Helen
Best of the best
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
I went to this resort with my best friends,,, it was amazing!..our favoritre restaurant was the Blue Moon, is a romantic place but you can have dinner with friends... the staff was very attentive,,, you can find a lot of activities all day long,,,the buffet had many options for breakfast, you can eat all day long because the hotel has two or three snacks more, so you decide!!... we are planning to visit this place next year with our families... read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
EStela
A place to remember
  • Recommended hotel
  • Friends
  • Beach holiday
  • April 2014
if you are looking a place to have fun, this is the right place,to remember. people is very friendly, the food is fantastic, many restaurants and bars, our favorit places were Blue Moon and Sansai restaurants. Pool bar fantastic! bar tenders are the best, I love all of them. The activities staff is very friendly, they are working during the day until the night with the night parties, we really enjoyed our stay in this place. I came her with a girl friend, but next time will be with our families. Do not miss to take some tours like ... Xcaret, Xoximelco and others,is a very nice experiende that you never forget. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.8
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
Close
Rachel
Best vacation ever!
  • Recommended hotel
  • Friends
  • Other stay
  • January 2014
The room we stayed in was great! Very clean every day and very good size room. The pools were all very beautiful and very taken care of, my only complaint is that I wish the pools would have been just a little warmer. The variety of food and quality of the food was great! There was such a wide variety of things to pick from. Everyone at the Ocean Coral and Turquesa was friendly. Everytime you walk by an employee they would greet you. I loved that about this resort! The hotel in general was beautiful. It was very well ... kept and the grounds were beautiful. I was there for a wedding and it was the most beautiful wedding on the beach! They took very good care of the bride and groom. A group of 12 of us went on an excursion to Extreme, it's a zip line tour, ATV's, and cliff jumping/zip lining into a cenote. We payed around $80 each and was well worth every penny. Go through Paco at the Coco Bango booth, set up by the pool bar pool. He took such great care of us! My only true complaint about Ocean Coal and Turquesa is the road to get into it. That area of Mexico has been having more rain then ever before so the dirt road going into the resort (which is about a mile long), is filled with huge potholes and water. It took a long time to get to the resort once we got on that dirt road, but once you're on the resort it was well worth it. And I will say on my trip out of the resort on Sunday (1/12/14) to go home there had been sun for the past 3 days finally, and the road was 10 times better than it was a week ago before on my way in. They work hard to fix that road, but can only do so much with the rain. The bartenders were all really good and quick to get you a drink! They made some very tasty drinks and LOTS of tasty shots! This has seriously been the best trip I have ever been on! The entertainment staff are amazing at what they do! They genuinly care for people, they are hilarious, and they love what they do! I would definately recommend this resort to everyone! The group I went with, we are all talking about going back again next year! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
Close
Gabriel
Amazing hotel!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2014
Incredible, thank you entertainment team for all the special moments you made us live. The food was also great. Appart from the road, everything is special, An amazing adventure to stay in OCT!!! read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Lenny
Great experience, people, resort
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2013
It was great and the workers were great and very exciting. Great parties at nights and shows and lots to enjoy. The bars were very nice and the workers are very kind. There are also many fun activities to do poolside throughout the day. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Sarah
Beautiful resort, friendly staff, excellent value
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2013
Excellent animation team (entertainment staff) with fun shows during the evening. Beautiful grounds with entire hotel laid out on the beach. Friendly service with waiters that remember you and do everything they can to please you. Good food with nice variety of different types of restaurants. Great breakfasts. Freshly grilled fish and meats at lunch and dinner.. Overall this hotel is an excellent value. My husband and I have been there three times in the last year and we have our fourth trip booked. read hotel review
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    4.8
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Staci
Phenomenal entertainment, gorgeous views
  • Recommended hotel
  • Families
  • Other stay
  • November 2013
The hotel was beautiful and colorful and very clean! I loved the layout of the resort, easy walking to any place you wanted to go from your room. This was a very family friendly resort, many many beautiful weddings!!! read hotel review
  • Room
    6.0

    The room was perfect for us! There were 4 of us traveling and the room had 2 queen size beds and a sofa sleeper! I was very happy with the beds and the layout of the room. The minibar was always stocked and I spent many quiet mornings on the beautiful balcony!

  • Gastronomy
    6.0

    We were so busy most of the time that we only visited a couple of the fine dining areas, we mostly ate at the buffet or at the Villa Marina. The food was great and the drinks were even better! We found that tipping always guaranteed us the most phenomenal of rapid service!

  • Sport & Leisure
    6.0

    Honestly, the entertainment staff IS the what made our vacation the amazing trip that it was. The theater is an absolute must see! Gustavo, Didi, Raziel, Raul, Silvia, Monica, Rodrigo, Andres, Veronica, Ivan and Jimmy were truly amazing! I was amazed at how fantastic the shows were, matter of fact we missed Beauty and the Beast and after going to the next show I was very disappointed that I didn't bring myself to the theater the first night....never missed a show the entire stay after that! Even while it rained out the entertainment staff constantly had games and events going on in the lobby and they made certain that everyone was enjoying themselves! Like I said...it's the entertainment staff that will guarantee my return visit!

  • Location
    6.0

    I was amazed at the short walk to the beach, it was just beyond the pool and so beautiful. We did the snorkel excursion and the coral reef was an absolute must see. The tour guides were fantastic! We did go shopping into Puerto Morelos and we had a very fun experience. Easy to buy way too much!

  • Hotel
    6.0

    The hotel was beautiful and colorful and very clean! I loved the layout of the resort, easy walking to any place you wanted to go from your room. This was a very family friendly resort, many many beautiful weddings!!!

  • Service
    6.0

    The staff was beyond friendly and always offering help or services. I am amazed at the entertainment staff and how many languages they fluently speak, I found it very impressive. The entertainment staff never stopped entertaining. It rained the first 4 of our 8 day stay yet we were never bored, the constantly had events planned and I was impressed.

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Tom
Road to hotel was bad, hotel staff not very good
  • Hotel not recommended
  • Families
  • Beach holiday
  • November 2013
The road to the hotel was terrible. a 20 minute ride that should take 2 minutes, bring a barf bag no kidding.Front desk is really slow as they try and lure people into timeshares and upgrades that completely slows down the line.complaints are not heard and are ignored.rooms are kind of mildew smelly. buffet restaurant is OK, other smaller diners are available, but need reservations and all of the good times are taken by time share owners. Location is not really next to anything so any where you goes takes a while to get there. Quality chairs ... by the pool are hard to come by in the afternoon. Lots of seaweed on the beach, but they do do a good job trying to clear it and the sand they have is quite nice. If quantity of food and drink is what you are after this is your place otherwise I would keep looking. read hotel review
  • Gastronomy
    2.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    2.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
    Family friendliness
    2.0
  • Location
    2.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
  • Room
    3.8
    Size of the room
    4.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    2.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Sport & Leisure
    3.0
    Quality of the beach
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
    Overall condition of the pool area
    4.0
Close
Brigitte
A beautiful hotel but very spacious!
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
As i have in Mexico was, i know what i was expected! Basically this was a wonderful hotel, me personally however way too big! If you in the room forget, one considers it is-because it takes half an hour! What i personally not pleased, was the handling of the speciality restaurants! It's not possible, a reservation! That means from 18 o'clock are the people snake, a table (for those who only comes.) I am on vacation and have no desire to half hour anywhere! Last year in wyndahm Viva Maya the wonder bar worked! So this is for a ... 5 star hotel actually not worthy! Eating and drinking there is always and the waiters by the pool/ beach are very friendly! And at the pool and the beach are clear far from enough umbrellas or shady places! As europeans it is impossible 8 hours in the blazing sun! The umbrellas by the pool but they're so small, that the half of the liege in the sun is! The animation always find in the stout sun-as power with no! There is a shady spots! It was a great vacation overall, however next time drive i again in Wyndham Maya! read hotel review
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Service
    4.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
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Read all hotel reviews

Information about Ocean Coral & Turquesa Resort

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Shower
  • Phone
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Laundry service