# 50 of 363 hotels in Hamburg

SIDE Hotel(5 stars)

Drehbahn 49, 20354 Hamburg View on map
Average rating
Recommended
Trend

At a glance

  • Very good service (2)
    "Very good service" found in 2 reviews
    • " Very good service recommendable " 
      5.511904761904761
      August 2012
    • " Very friendly staff try to anticipate every wish. Bar is evenings too dark for eyeglass wearers not very good as ... " 
      5.511904761904761
      August 2012
  • Lovely hotel in a good location (1)
    "Lovely hotel in a good location" found in 1 review
    • " Lovely hotel in a good location nearby alster lake. The front desk and the concierge are very friendly, the breakfast is great! ... " 
      4.792857142857143
      September 2012
  • The breakfast is great (1)
    "The breakfast is great" found in 1 review
    • " Lovely hotel in a good location nearby alster lake. The front desk and the concierge are very friendly, the breakfast is great ! Great choice and all very fresh. Although the hotel only relatively newly built and 5 stars, I ... " 
      4.792857142857143
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.2
  • Room
    5.1
  • Service
    5.3
  • Location
    5.6
  • Gastronomy
    5.4
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    85
  • very good
    21
  • acceptable
    5
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.171428571428572

Cool design and lack in the detail The side scored through location and unusual design, in the detail but too many small flaws for a real 5 star hotel. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3

From the development of a structured design hotel with many small drawbacks. The cleanliness of the hotel is however good. There are all sorts of guests there and various. This is absolutely fine. From a 5 star hotel i expect service, professionalism, trained staff and many inclusive services. Unfortunately is, in this hotel, nothing to feel. The staff is friendly and make an effort but it was enough for 5 stars unfortunately not. With 5 stars are the e …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (1)
      Comments related to "Hotel in general" found in 1 review
      • " Restaurant very recommendable! the best Steak the city is no exaggeration! the bar is the place in the evening to relaxation and daily life in friendly atmosphere behind great selection, great bar crew! "  read hotel review
        6
        January 2012
  • Location
    Pros
    • Surroundings (1)
      Comments related to "Location" found in 1 review
      • " Lovely hotel in a good location nearby alster lake. The front desk and the concierge are very friendly, the breakfast is great! ... "  read hotel review
        4.792857142857143
        September 2012
  • Service
    Pros
    • Service Friendliness (2)
      Comments related to "Service" found in 2 reviews
      • " Very good service recommendable "  read hotel review
        5.511904761904761
        August 2012
      • " Very friendly staff try to anticipate every wish. Bar is evenings too dark for eyeglass wearers not very good as ... "  read hotel review
        5.511904761904761
        August 2012
  • Food
    Pros
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " Lovely hotel in a good location nearby alster lake. The front desk and the concierge are very friendly, the breakfast is great! Great choice and all very fresh. Although the hotel only relatively newly built and 5 stars, I ... "  read hotel review
        4.792857142857143
        September 2012
  • Sport
    Pros
    • Spa (1)
      Comments related to "Sport" found in 1 review
      • " ... and some are not very clean was. The air conditioning was otherwise broken, so we constant 27 degrees in the room had, where we for one night 't have complained about. The ceiling on the pool in the wellness area has already a few stains on. And I found the total price for a five-star hotel afterwards but ... "  read hotel review
        4.792857142857143
        September 2012
Nina
The rooms were a disaster
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • April 2014
The rooms are a disaster. Because of design and 5 *! Dirty carpet and the furniture was all scratched and worn it is in dire need of a renovation. For a 5 star hotel definitely too bad. I can only recommend it because of its good location close to the Gänsemarkt. read hotel review
  • Gastronomy
    4.5
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Room
    3.0
    Size of the room
    3.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Service
    4.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Dani
A bit worn, but good.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2014
After some problems with the hotel, everything was handled to our satisfaction sorted out. Unfortunately, it took a while. Otherwise the hotel is in a great location. The staff were friendly and very helpful. The spa area was very nice and spacious. Unfortunately, the rooms (at least ours) quite worn, what i for a 5 star hotel a bit unfortunate. Design is nice - however, sometimes the practical use of a bit soft. The breakfast was (except for the cold eggs) was very delicious and plentiful! But there are for less or the same amount of money other hotels. Only ... for the design i would not as much again to pay. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
Close
Jennifer Savage
Fancy comfortable accomodations
  • Recommended hotel
  • Couples
  • Other stay
  • December 2013
In the double room there is an espresso maker, which really helps when you're adjusting to the jet lag. Everything in the hotel has a cool/hip feel, especially the restaurant. Make sure you find a reason to visit the bathrooms used by restaurant patrons, because they look really cool. The internet could have been faster though. read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Heiko
Design in a central location with perfect connection.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2013
The hotel location was perfect, around Hamburg to explore. The underground gänsemarkt in front of the door is the ideal starting point. The hotel is designig simply furnished. The friendliness of all staff (from the reception till breakfast) is excellent. The rooms are large (we had the cheapest category - 6 floor, room to the rear) and very nice. On the toilet seat you could argue. The only small drawback: i am too hard mattresses not - and, in particular, compared with softel is this too hard. read hotel review
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Karin
Design with many small flaws.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
Cool design and lack in the detail The side scored through location and unusual design, in the detail but too many small flaws for a real 5 star hotel. read hotel review
  • Service
    5.0

    The friendliness of the staff was good, the perfection in detail less. Coffee maker in the room was broken, hair in the bathtub, visible spots on design sink, glass door to the bathroom didn't close, visible stains on the beige carpets. Everything for only details, but in the sum no 5 stars standard.

  • Hotel
    5.0

    Cool design and lack in the detail The side scored through location and unusual design, in the detail but too many small flaws for a real 5 star hotel.

  • Location
    6.0

    Perfect location for shopping, in a few minutes along the lake.

  • Room
    5.0

    Very bright, almost cold - although the design of the mattheo -Thun-style like i had nicer rooms. Many small flaws, see above.

  • Sport & Leisure
    5.0

    Small wellness area with attentive service. Very few beach chairs.

  • Gastronomy
    5.0

    Classy steakhouse ' meatery' - worth a visit. However, our reservation 'lost' (although over the desk walked). Too long wait for table, although restaurant half empty.

Close
Read all hotel reviews

Information about SIDE Hotel

Hotel Information

hotel.de

hotel.de *

The SIDE Hotel is the one-of-a-kind design hotel in the heart of Hamburg with 178 rooms and suites. The hotel offers 9 flexible function rooms with daylight for up to 300 people. There is a lounge located on the 8th floor with roof terrace for outdoor events. Relax in the spa area with swimming pool, Jacuzzi pool, sauna, steam bath and massage facilities.The wellness oasis in the heart of Hamburg comprises an area of 450 m² and presents itself with a refreshingly colourful style and luxurious equipment.[m]eatery bar + restaurantWe are delighted to welcome you to the [m]eatery bar + restaurant. In a fresh, elegant ambience the [m]eatery restaurant provides excellent food and obliging service – best quality from the freshest ingredients – delicous appetizers, sensational steaks, unique burger und sausages, tatare specialities and an inspiring selection of beverages.Fridays and Saturdays our after work lounge is situated at the [m]eatery bar with the best DJs in town. There you may enjoy our signature drinks – the aged cocktails, matured in a wood barrel, and the flavoured ice cocktails with a liquid core in it.SIDE- Germany's one-of-a kind design hotel.The hotel offers free access to four Sky channels, as well as free of charge W-Lan.On Sundays, we offer our guests a late check-out until 08:00 p.m. free of charge (according to availability).  Business hours of reception: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

  • What the hotel offers
    The SIDE hotel in Hamburg has become a symbol for the city. Architect Jan Störmer's 11-story tower, with its breathtaking facade combining glass and natural stone, offers guests unrivalled views of the Hanseatic city from its top eight floors. Hotel SIDE's futuristic architecture is complimented with interiors by Matteo Thun, where minimalism and reduction form the main themes, and colours add energy and life. The SIDE's 178 guestrooms convey a sense of well-being, openess and warmth, while the atrium-style lobby lives with illuminated installations created by New York-based light choreographer, Robert Wilson, offering an exceptional aesthetic experience. SIDE Hamburg also creates intimate space for its guests, with lounges tucked away for private conversation. Continue to the new [m]eatery restaurant, offering the finest selection of meats in Europe, Argentina and the United States. Then, if the mood strikes you, ride the lift to the 8th floor terrace for a 360° view of the skyline, as night turns into day.

Amenities

Hotel amenities

  • Total number of rooms: < 200
  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Capacity of conference and banquet facilities: < 300
  • Business centre
  • Business Centre Use: free
  • Hotel safe
  • Internet
  • Lift
  • Number of lifts: 2
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Phone
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurants altogether: 1
  • Number of restaurants for non-guests: 1
  • Number of restaurant seats altogether: < 100
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Check in from: 15:00
  • Babysitting/Child services
  • Check out no later than: 12:00
  • Business travellers
  • Cash payment
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service