# 15 of 302 hotels in Montreal

Hotel Fairmont The Queen Elizabeth(4.5 stars)

900 Rene Levesque Boulevard W, H3B4A5 Montreal View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.5
  • Room
    4.2
  • Service
    4.7
  • Location
    5.3
  • Gastronomy
    5.0
  • Sport & Leisure
    4.5

Rating breakdown

  • excellent
    3
  • very good
    5
  • acceptable
    2
  • poor
    0
  • terrible
    0
Read all hotel reviews
Radek
Nice hotel stay ruined by terrible staff
  • Hotel not recommended
  • Couples
  • City break
  • June 2014
My gf and I stayed at the hotel for a weekend. We had driven up from Toronto. The only 2 parking options are a municipal public parking lot and valet parking which actually isn't owned or run by the hotel but they imply differently. We chose the valet parking because we assumed there would be some security there however that is not the case. When checking out we noticed that everything in the car was rifled through and thrown on the floor with some items stolen. The lock wasn't picked and there was no damage to the car at all. ... When we reported the issue to the valet parking service and the hotel they did nothing to try and help, pointed fingers at each other for the issue and blamed us for leaving something in the car. Upon talking to the valet further it turns out that in the past month 4 other cars were broken into with items stolen. There is no gated entry, it's wide open and anyone can walk around and help themselves to the car. We have no evidence of who broke in the car but we find it suspicious that the car was not broken into. The valet attendant also told us that the hotel is aware of the issue and implied that no one is really doing anything about it. The hotel itself is nice and in a good location but if you are driving to Montreal I recommend you use the municipal parking(cheaper and looked safer) or stay at a different hotel like the Sheraton that actually has their own secure parking lot. If anything does happen to your car the hotel will refuse to help in any way. read hotel review
  • Room
    3.5
    Size of the room
    3.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
    Family friendliness
    2.0
  • Service
    1.8
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
Close
Charles
Old but satisfactory
  • Recommended hotel
  • Singles
  • Business trip
  • May 2014
Stayed for six nights this month while attending a conference at the same hotel. It is a large hotel which has seen better days in the past, but is now aged and in desperate need of a renovation. The conference facilities are ok. It is very centrally located, making it easy to access all the important areas of the downtown. St Catherine's St. is very close by with all the shops. The room was OK in size, but with two queen size beds it felt very tight. The room itself is also very dated. The curtains are dirty, obviously have ... not been washed in year. There was a lot of dirt on top of the tables and cabinets, and even on the cans of potato chips. Things get even worse in the lobby where one would expect a lovely clean welcoming lobby in a Fairmont. The carpets are very old, and look filthy. The sofas in the lobby are so old. I don't think it costs so much to put new sofas in the lobby to make it more inviting. The surprising thing was also the charge for wifi. I was lucky to have been provided wifi by the conference organizers. read hotel review
  • Gastronomy
    5.0

    The food was very good. Ordered room service a couple of times, and the food was really good.

  • Room
    4.0

    Dated, but satisfactory. Refer to rest of my review above for details.

  • Location
    5.0

    Right in the center of the downtown area. Lot of eating places around.

  • Service
    5.0

    Service was generally good. I ordered room service a couple of times, and it was very good, and well presented.

  • Hotel
    4.0

    Stayed for six nights this month while attending a conference at the same hotel. It is a large hotel which has seen better days in the past, but is now aged and in desperate need of a renovation. The conference facilities are ok. It is very centrally located, making it easy to access all the important areas of the downtown. St Catherine's St. is very close by with all the shops. The room was OK in size, but with two queen size beds it felt very tight. The room itself is also very dated. The curtains are dirty, obviously have not been washed in year. There was a lot of dirt on top of the tables and cabinets, and even on the cans of potato chips. Things get even worse in the lobby where one would expect a lovely clean welcoming lobby in a Fairmont. The carpets are very old, and look filthy. The sofas in the lobby are so old. I don't think it costs so much to put new sofas in the lobby to make it more inviting. The surprising thing was also the charge for wifi. I was lucky to have been provided wifi by the conference organizers.

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Jesse Mosebye
OK Stay
  • Hotel not recommended
  • Singles
  • Business trip
  • June 2013
Very well known hotel within Montreal and prior to my stay I had high expectations. The decor of the room and the lobby was extremely dated (think 1960's) and they put me in a "smoking room" which smelt horrible. The bathtub was dirty and the bathroom in general was not very nice. read hotel review
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    4.0
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    3.5
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Hotel
    2.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
Close
Yann
Center location, full of services, great services
  • Recommended hotel
  • Singles
  • Business trip
  • January 2013
Very center location, strong services and very clean and nice room although classic decoration (not modern). Staff is highly classy, trained and professional and very helpful and polite. Food and other hotel services are top class. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    5.0
    Size of the room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
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Jonathan
Nice if you can afford it
  • Hotel not recommended
  • Singles
  • Business trip
  • July 2012
I stayed here for a conference. The hotel is definitely upscale, you notice that as soon as you stand in front of it, or when you see the bill. Staff was very respectful and helpful, and if you count English as a foreign language, then they were all extremely proficient. The hotel is in the heart of Montreal, a short walk to bars, restaurant, shops and incidentally the Jazz Festival, too, on St Catherine St. Room and bathroom were surprisingly small, and the TV was surprisingly small and old, but the beds were comfy, the TV worked, and the bathroom ... was clean and functional. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Room
    3.8
    Size of the room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Read all hotel reviews

Information about Hotel Fairmont The Queen Elizabeth

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This hotel is located in downtown Montreal, directly connected to 7 shopping malls and 2 metro (subway) stations, via the train station. The hotel is within walking distance of Old Montreal and the main shopping district, as well as restaurants, night clubs and pubs, etc.
  • The establishment comprises a total of 1039 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Services such as a cloakroom, a safe and currency exchange facilities make for a comfortable stay. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant, a dining area, a café and a bar. Shopping facilities are available. Children can have fun playing in the garden. Guests arriving by car can park their vehicles in the garage (for a fee) or car park (for a fee). Additional services include room service, a laundry and a hairdressing salon.
  • The establishment offers non-smoking rooms and smoking rooms. All accommodation units feature air conditioning, central heating and a bathroom. Bathrooms with wheelchair access are also bookable. The carpeted accommodation units feature a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A minibar is also available. Tea and coffee making equipment is included as standard. An ironing set is also available to guests. Convenient features include internet access, a telephone, a TV, a radio, an alarm clock and wireless internet access. Wheelchair-accessible rooms are also bookable. In the bathrooms, guests will find a shower, a bath and a hairdryer.
  • The establishment offers various options for cooling off on hot days, including a children's pool and an indoor pool. A hot tub provides an opportunity for relaxation. Leisure options in the establishment also include a gym, a spa and a steam bath.
  • The establishment offers the following bookable meals and board options: breakfast, lunch and dinner. Staff are also happy to prepare special dietary cuisine.
  • The following credit cards are accepted in the establishment: American Express, Diners Club, JCB and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Library
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Gift shop
  • Business centre
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • TV
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast in the room
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Tennis court
  • Golf course

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Creche (0-2 years)
  • Gay friendly
  • Express check in and check out
  • Eurocard/Mastercard
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service