# 12 of 322 hotels in Berlin - Charlottenburg - Wilmersdorf

Hotel Palace Berlin(5 stars)

Budapester Str. 45 10787 Berlin View on map
Average rating
Recommended
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At a glance

  • Very friendly and helpful staff (1)
    "Very friendly and helpful staff" found in 1 review
    • " Very friendly and helpful staff " 
      5.658333333333334
      June 2011
  • Great hotel (1)
    "Great hotel" found in 1 review
    • " in short: the tenth visit, as you can get a bottle of wine as attention to remember knew and anytime again the sunny view my partner, myself and fellow of friends: great hotel and great friendly, with professional expertise service! You walk in and in this fast-moving ... " 
      5.758333333333333
      February 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.6
  • Location
    5.7
  • Gastronomy
    5.4
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    220
  • very good
    34
  • acceptable
    3
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.902777777777779

Not cheap but reasonably priced luxury hotel, in the middle of the city. Variety of shopping options besides. Airporttransferbus on Promenadabstand. Staff nice and hifsberreit. Pool department and and. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.9166666666666665

27 November 2011 to 30 November 2011 we have three nights at the hotel Palace in Berlin in a classic deluxe room spent. As the facts and figures in the previous reviews, enough has been written, we would not repeat it again. We would like to highlight a few concrete points, the US stay bothered me (and there were more than and wanted). Our arrival was unfortunately quite messed up. When we pulled the car, we were met by a doorman not, but the first two po …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (1)
      Comments related to "Hotel in general" found in 1 review
      • " in short: the tenth visit, as you can get a bottle of wine as attention to remember knew and anytime again the sunny view my partner, myself and fellow of friends: great hotel and great friendly, with professional expertise service! You walk in and in this fast-moving ... "  read hotel review
        5.758333333333333
        February 2012
  • Service
    Pros
Rich
Good except for wifi
  • Hotel not recommended
  • Singles
  • Business trip
  • October 2014
Everything was fine except for the wifi. The 15 euro a day charge is too high, and had to frequently reconnect with ID and password. read hotel review
  • Gastronomy
    3.8
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    4.8
    Size of the room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
Close

Over-priced vs. other 5-star hotels
  • Hotel not recommended
  • Singles
  • City break
  • October 2014
Hotel dating from the 70s, which still projects that era the moment you approach the building. It is adjacent to Europa Centre and enjoys a great location: in the heart of what West Berlin was before. It is obvious that the management makes every effort to position the hotel within the top 5-star hotels in Berlin but something is still missing. You feel like you go back in history and find yourself in a nice hotel back in the 70s. read hotel review
  • Location
    6.0

    Located at the heart of West Berlin with U-Bahn and bus network at the doorstep. The Europa Centre (shopping mall) is adjacent to the hotel.

  • Room
    4.0

    Refurbished room on the Club floor. The room was clean but the view was direct on the roof top of the mall. This hotel still uses twin bed that are put together to turn them into alleged "king-sized beds" and offers two individual duvets on a large "king size. I know this is still very much the case in other hotels in Germany but this is really appalling to use such duvet on a large bed ! It had luxotherapy features; i.e. a kind of dimmer that changes the lighting color of your room. I still do not see the use of this feature ...

  • Hotel
    4.0

    Hotel dating from the 70s, which still projects that era the moment you approach the building. It is adjacent to Europa Centre and enjoys a great location: in the heart of what West Berlin was before. It is obvious that the management makes every effort to position the hotel within the top 5-star hotels in Berlin but something is still missing. You feel like you go back in history and find yourself in a nice hotel back in the 70s.

  • Service
    5.0

    The staff is helpful and feels proud - sometimes too proud, to be working in this hotel. One Arabic-speaking receptionist was very blunt when I asked for a check-out at 1.00 pm instead of 12 noon. He simply said: "No, we are fully booked today"

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Marc
A great hotel in a great city!
  • Recommended hotel
  • Friends
  • City break
  • July 2014
It's easier to write it in English. We had a great time at the Palace Hotel. The staff is very friendly, we had a beautiful room. It was our 5th time at the Palace Hotel and we will come back next year! Our stay at the Palace Hotel was, so to speak, the crown on our visit to Berlin! read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Ewa
Fab place to explore Berlin from
  • Recommended hotel
  • Couples
  • City break
  • May 2014
The hotel is well maintained. The grounds are clean and elegant. We got an upgrade to a lovely, spacious suite. Despite it facing the street, the city noise was well blocked off. Breakfast was included in the room's rate and was fantastic; really great selection and very efficiently served. Although the breakfast room was full of people, the staff made sure nothing was missing. As to the hotel staff in general, everybody was courteous, friendly and professional. The guests seemed to be of all kinds and nationalities, from families with children to business people, from USA to Russia. read hotel review
  • Hotel
    6.0

    The hotel is well maintained. The grounds are clean and elegant. We got an upgrade to a lovely, spacious suite. Despite it facing the street, the city noise was well blocked off. Breakfast was included in the room's rate and was fantastic; really great selection and very efficiently served. Although the breakfast room was full of people, the staff made sure nothing was missing. As to the hotel staff in general, everybody was courteous, friendly and professional. The guests seemed to be of all kinds and nationalities, from families with children to business people, from USA to Russia.

  • Gastronomy
    6.0

    Wonderful breakfast and gourmet dinner ( we didn't try the Michelin starred restaurant, but heard it is superb).Lobby bar with live music also available.

  • Location
    6.0

    The hotel's location is super convenient for those who like to shop; minutes walk to the famous KaDeWe and fashionable Kudamm, numerous restaurants and cafes (needless to say, the hotel boasts its own Michelin starred restaurant on the first floor, aptly named "first floor") and it's super easy to get to other major attractions on S or U-bahn or by a tourist bus.

  • Room
    5.0

    We got upgraded to a 9th floor suite. The size of the suite and the bathroom was very generous. The marble bathroom was huge, with separate shower stall and a jacuzzi style tab, and a separate toilet with a bidet.The room was decently equipped: mini bar, water kettle and a small supply of coffee and tea, oversized walk-in closet, umbrella (very handy!), shoe cleaning kit, safe, lots of space to place your luggage out of sight. The room seemed to have air condition, but we didn't try it. We tried to actually set the temperature higher, but the thermostats didn't respond. When the staff adjusted it, the rads kicked in making a constant water flowing noise. This was the only drawback of our stay. Other than that, the furnishings were elegant, classy (antique style) although with a few signs of wear and tear. Overall, very enjoyable room with a great view of the characteristic tower of the Wilhelm Kaiser Church.

  • Service
    6.0

    Great, friendly, professional and kind people.

Close
Steffi
Expectations were not quite met.
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • March 2014
The breakfast buffet was excellent. A more rapid response to complaints, for example, improvements of reinigungsdefiziten would have been desirable. An additional charge for the sauna use seemed to us at the room prices a little inappropriate. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    4.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    2.0
  • Sport & Leisure
    3.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
    Overall condition of the pool area
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Read all hotel reviews

Information about Hotel Palace Berlin

Hotel Information

hotel.de

hotel.de *

Hotel Palace is one of the most prestigious five-star superior establishments of the capital and well-known as a privately-run gourmet and congress hotel. Conveniently situated in the centre of Berlin, between the Kaiser Wilhelm Memorial Church and the Kurfürstendamm, only a few minutes from Potsdamer Platz (Potsdam Square) and Brandenburg Gate, this luxury hotel offers excellent service, joined with individuality and flexibility. The hotel rooms are much more than just accommodation units. Elegantly arranged high-quality furniture and modern technical equipment await our guests. In the “first floor” gourmet restaurant the starred chef Matthias Diether offers fine classic French cuisine in a stylish atmosphere. The restaurant was awarded with a Michelin star and 3 hoods in the Gault Millau. The total area of 2.400 m² and the 4 floors of the hotel make it the right venue for all events. Every banquet room is sound proof, offering daylight, air-conditioning and latest presentation technology. Children from 8-12 yrs costs EUR 34,50, an additional bed for guests from 12 years costs EUR 69 per night. If you wish to bring 2 or more children, please check with hotel first. Business hours of reception: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Phone
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Hotel bar
  • Cafe
  • Breakfast buffet
  • Packed lunches

A choice of sports

  • Fitness centre
  • Cycling

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Gay friendly
  • Express check in and check out
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service