# 2 of 56 hotels in Seis am Schlern

Wanderhotel Europa(4.5 stars)

Oswald-von-Wolkensteinplatz 5 39040 Seis am Schlern Show map
Hotel Pictures - Wanderhotel Europa
Average
Recommended
Trend

At a glance

  • Wonderful hotel (15)
    "Wonderful hotel" found in 26 reviews
    • " We are for 28 years, regular customers in this wonderful hotel and we will stay healthy for the next 28 years that we would like. A comfortable hotel with ... " 
      5.888888888888889
      July 2011
    • " Very fine hotel and nice staff. " 
      5.888888888888888
      October 2011
    • " In the hotel everything is simply right . Nice staff great guide. Any question or problem was taken care of immediately helpful. Food ... " 
      5.888888888888888
      October 2011
    • " Super Hotel from A to Z, we especially enjoyed the service in the restaurant, the great sauna area, a ... " 
      5.888888888888888
      October 2011
    • " Perfect holiday " 
      6
      July 2011
    • " A perfect holiday thanks to a very friendly and prudent The Staff. Through the optimal location of the hotel to ... " 
      6
      July 2011
    • " Good hotel with great location " 
      5
      June 2011
    • " With our week of vacation in the Wanderhotel Europa everything is just right. You can enjoy the same the easy going atmosphere and felt good from the start . The whole family T. und the staff were friendly, helpful and even the manager, the hikes ... " 
      5.708333333333333
      July 2012
    • " The Wnaderhotel Europe offers perfect service in a very pleasant atmosphere . The wellness area convinced, even for children is the swimming pool perfect. all together a ... " 
      6
      January 2012
    • " The Wnaderhotel Europe offers perfect service in a very pleasant atmosphere. The wellness area convinced, even for children is the swimming pool perfect. all together a great family-run hotel . " 
      6
      January 2012
    • " Great hotel in a beautiful location. Super check-in/check-out, very friendly staff and excellent food. The ... " 
      5.25
      October 2011
    • " A hotel for feeling good - Reklamationskompetenz we couldn't rate, since we no complaints had! Our four-and-a-half-year ... " 
      5.708333333333333
      April 2012
    • " ... and I felt very comfortable. From the friendliness at the front desk on the suggestions for hiking and guided by the very good food (again and again thank Mr metric ton and team) the hotel has a very nice and clean wellness area. The whole staff is professional and very friendly (greeting to Katharina extra) ... " 
      6
      October 2011
    • " A great week at the hotel EUROPA spent hiking. The hotel is large enough for an infrastructure, which allows people on their own, once one or two days with bad ... " 
      5.875
      October 2011
    • " ... the last two times as a family. Family dryer gives the feeling good to be an absolute plus. The diversity of food and beverage choices, the great preparation, the service, everything is done. We can only recommend this hotel and will certainly much more often was found to be an absolute plus. " 
      5.783333333333334
      March 2011
  • Excellent food (12)
    "Excellent food" found in 12 reviews
    • " Private guided hikes are offered with different themes points, personal service and advice for tours. Excellent food from the region and the friendliness of the staff. Very nice individual decor in the rooms and ... " 
      5.652777777777779
      June 2011
    • " Central location. However south increased traffic noise. The hotel has a beautiful café with an outdoor area and bar. Very good and varied food from domestic production. Good is the free parking hotel's own underground parking. Good ... " 
      5.041666666666667
      August 2012
    • " Great hotel in a beautiful location. Super check-in/check-out, very friendly staff and excellent food . The wellness area was used by us. Especially the fir sauna and the salt grotto with heated ... " 
      5.25
      October 2011
    • " ... in snow-covered mountains, in snowshoes, under Wanderführerbegleitung, the stunning backdrop of the schlern marvel wants, the is in the right place in this hotel. After a hike comes in a excellent food back to forces and in the wellness area relaxation. Very gladly have I in this hospitable, ... " 
      5.569444444444444
      September 2012
    • " ... SEIS location, still quiet, great view from the room of the schlern-massive; a short walk to the cable car, in order to achieve the SEISER ALM. Hotel is very well maintained, friendly, good room, good food and a small but lovely spa area. You can definitely recommend for hikers and Dolomites fans. " 
      5.388888888888889
      September 2011
    • " There were very nice days with them! We felt very comfortable. Great, so that the guests great advised on the routes. The food tasted very good to us. Courteous Staff. " 
      5.513888888888889
      July 2011
    • " ... and with this really great snowshoes wahnsinnskulissen marvel wants, the is in the right place in this hotel. In shortest time the Norfolk tumble dryer related to feel, and brilliant food again to try to come, or in the spa facilities to relaxation or are among talented hands ... " 
      5.555555555555556
      April 2012
    • " the hiking Hotel Europe I come gladly again anytime and I felt very comfortable. From the friendliness at the front desk on the suggestions for hiking and guided by the very good food (again and again thank Mr metric ton and team) the hotel has a very nice and clean wellness ... " 
      6
      October 2011
    • " It was extremely pleasant for family Metric ton guest have to be. A very attractive ambience, an attentive and friendly service, as well as a very good cuisine helped to a relaxing and appreciative stay. " 
      6
      June 2012
    • " The hotel was ideal for our hike. Central location. CAFE with a view of the schlern. Very good food , good wine selection, all requests were fulfilled. Room with balcony perfect. I would have ... " 
      5.680555555555556
      September 2011
    • " Very dedicated and competently run hotel with a very pleasant atmosphere. Ideal for winter athletes, who not only want to ski, but want a rounded relaxation holiday with sports, spa and very good food . " 
      6
      February 2011
    • " very good hotel. Staff are very friendly, very good food , excellent wellness area " 
      6
      October 2011
  • Great service (9)
    "Great service" found in 9 reviews
    • " We are welcomed by the boss welcome and felt great from the start. The young manager, in terms of guest service in the hotel and on the hike a great service offered. If you have long enough to, then you will always find something. But why should there ... " 
      5.75
      July 2012
    • " With our week of vacation in the Wanderhotel Europa everything is just right. You can enjoy the same the easy going atmosphere and felt good from the start. The whole family T. und the staff were friendly , helpful and even the manager, the hikes planned and partially even escorted, answered us all ... " 
      5.708333333333333
      July 2012
    • " Private guided hikes are offered with different themes points, personal service and advice for tours. Excellent food from the region and the friendliness of the staff . Very nice individual decor in the rooms and places. " 
      5.652777777777779
      June 2011
    • " Great hotel in a beautiful location. Super check-in/check-out, very friendly staff and excellent food. The wellness area was used by us. Especially the fir sauna and the salt ... " 
      5.25
      October 2011
    • " There were very nice days with them! We felt very comfortable. Great, so that the guests great advised on the routes. The food tasted very good to us. Courteous Staff . " 
      5.513888888888889
      July 2011
    • " ... once one or two days with bad weather to survive (pool, wellness area, good book corner, etc.), but small enough, in order to be more family. Here it is no room 'number', but-the family dryer and the staff are very friendly and make it easily, it 'at home in vacation' feel. " 
      5.875
      October 2011
    • " ... a house to be comfortable, with a very good kitchen (evening). the breakfast buffet is absolutely high standard. the guest will find a selection of wines, overall from the region South Tyrol. the staff are extremely friendly and accommodating. the atmosphere is a successful connection of tradition and modern. Very ... " 
      5.802777777777777
      February 2012
    • " ... be adapted to other chic. Otherwise no negatives. Guided hikes, much information-condition should be available. Daily hiking suggestions and proposals for their own activities were available. Very good service . " 
      5.680555555555556
      September 2011
    • " very good hotel. Staff are very friendly , very good food, excellent wellness area " 
      6
      October 2011

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.8
  • Room
    5.7
  • Service
    5.9
  • Location
    5.4
  • Gastronomy
    5.8
  • Sport
    5.6

Rating breakdown

  • Excellent
    66
  • Very Good
    3
  • Acceptable
    0
  • Poor
    0
  • Terrible
    0
Read all hotel reviews

Summary of guest reviews by categories

  • " We are for 28 years, regular customers in this wonderful hotel and we will stay healthy for the next 28 years that we would like. A comfortable hotel with ... "  Read more
    5.888888888888889
    July 2011
  • " Very fine hotel and nice staff. "  Read more
    5.888888888888888
    October 2011
  • " In the hotel everything is simply right. Nice staff great guide. Any question or problem was taken care of immediately helpful. Food ... "  Read more
    5.888888888888888
    October 2011
  • " Super Hotel from A to Z, we especially enjoyed the service in the restaurant, the great sauna area, a ... "  Read more
    5.888888888888888
    October 2011
  • " Perfect holiday "  Read more
    6
    July 2011
  • " A perfect holiday thanks to a very friendly and prudent The Staff. Through the optimal location of the hotel to ... "  Read more
    6
    July 2011
  • " Good hotel with great location "  Read more
    5
    June 2011
  • " With our week of vacation in the Wanderhotel Europa everything is just right. You can enjoy the same the easy going atmosphere and felt good from the start. The whole family T. und the staff were friendly, helpful and even the manager, the hikes ... "  Read more
    5.708333333333333
    July 2012
  • " The Wnaderhotel Europe offers perfect service in a very pleasant atmosphere. The wellness area convinced, even for children is the swimming pool perfect. all together a ... "  Read more
    6
    January 2012
  • " The Wnaderhotel Europe offers perfect service in a very pleasant atmosphere. The wellness area convinced, even for children is the swimming pool perfect. all together a great family-run hotel. "  Read more
    6
    January 2012
  • " Great hotel in a beautiful location. Super check-in/check-out, very friendly staff and excellent food. The ... "  Read more
    5.25
    October 2011
  • " A hotel for feeling good - Reklamationskompetenz we couldn't rate, since we no complaints had! Our four-and-a-half-year ... "  Read more
    5.708333333333333
    April 2012
  • " ... and I felt very comfortable. From the friendliness at the front desk on the suggestions for hiking and guided by the very good food (again and again thank Mr metric ton and team) the hotel has a very nice and clean wellness area. The whole staff is professional and very friendly (greeting to Katharina extra) ... "  Read more
    6
    October 2011
  • " A great week at the hotel EUROPA spent hiking. The hotel is large enough for an infrastructure, which allows people on their own, once one or two days with bad ... "  Read more
    5.875
    October 2011
  • " ... the last two times as a family. Family dryer gives the feeling good to be an absolute plus. The diversity of food and beverage choices, the great preparation, the service, everything is done. We can only recommend this hotel and will certainly much more often was found to be an absolute plus. "  Read more
    5.783333333333334
    March 2011
  • " We are for 28 years, regular customers in this wonderful hotel and we will stay healthy for the next 28 years that we would like. A comfortable hotel with charm and good value for money. "  Read more
    5.888888888888889
    July 2011
  • " ... car park in the underground garage, with direct access via elevator to the hotel drive could. Here, there were even a extra bicycle-room and we could free of charge Scott-rent mountain bikes. The hotel is centrally located and is perfect for any type of tour. If you don't by car go, you can directly go with the bus ... "  Read more
    5.708333333333333
    July 2012
  • " Central location. However south increased traffic noise. The hotel has a beautiful café with an outdoor area and ... "  Read more
    5.041666666666667
    August 2012
  • " The hotel was ideal for our hike. Central location. CAFE with a view of the schlern. Very good food, good wine selection, all requests were ... "  Read more
    5.680555555555556
    September 2011
  • " Good hotel with great location "  Read more
    5
    June 2011
  • " ... increased traffic noise. The hotel has a beautiful café with an outdoor area and bar. Very good and varied food from domestic production. Good is the free parking hotel's own underground parking. Good connection to public transport. We have the whole week the car let stand. Very nice pool area. Different, free daily ... "  Read more
    5.041666666666667
    August 2012
  • " Centrally located in SEIS location, still quiet, great view from the room of the schlern-massive; a short walk to the cable car, in order to achieve the ... "  Read more
    5.388888888888889
    September 2011
  • " The hotel has for hikers a great location! Around SEIS am schlern and above all on the Seiser Alm there are innumerable, wonderful hiking ... "  Read more
    5.777777777777779
    August 2012
  • " We are welcomed by the boss welcome and felt great from the start. The young manager, in terms of guest service in the hotel and on the hike a great service offered. If you have long enough to, then you will always find something. But why should there ... "  Read more
    5.75
    July 2012
  • " With our week of vacation in the Wanderhotel Europa everything is just right. You can enjoy the same the easy going atmosphere and felt good from the start. The whole family T. und the staff were friendly, helpful and even the manager, the hikes planned and partially even escorted, answered us all ... "  Read more
    5.708333333333333
    July 2012
  • " Private guided hikes are offered with different themes points, personal service and advice for tours. Excellent food from the region and the friendliness of the staff. Very nice individual decor in the rooms and places. "  Read more
    5.652777777777779
    June 2011
  • " Great hotel in a beautiful location. Super check-in/check-out, very friendly staff and excellent food. The wellness area was used by us. Especially the fir sauna and the salt ... "  Read more
    5.25
    October 2011
  • " There were very nice days with them! We felt very comfortable. Great, so that the guests great advised on the routes. The food tasted very good to us. Courteous Staff. "  Read more
    5.513888888888889
    July 2011
  • " ... once one or two days with bad weather to survive (pool, wellness area, good book corner, etc.), but small enough, in order to be more family. Here it is no room 'number', but-the family dryer and the staff are very friendly and make it easily, it 'at home in vacation' feel. "  Read more
    5.875
    October 2011
  • " ... a house to be comfortable, with a very good kitchen (evening). the breakfast buffet is absolutely high standard. the guest will find a selection of wines, overall from the region South Tyrol. the staff are extremely friendly and accommodating. the atmosphere is a successful connection of tradition and modern. Very ... "  Read more
    5.802777777777777
    February 2012
  • " ... be adapted to other chic. Otherwise no negatives. Guided hikes, much information-condition should be available. Daily hiking suggestions and proposals for their own activities were available. Very good service. "  Read more
    5.680555555555556
    September 2011
  • " very good hotel. Staff are very friendly, very good food, excellent wellness area "  Read more
    6
    October 2011
  • " Private guided hikes are offered with different themes points, personal service and advice for tours. Excellent food from the region and the friendliness of the staff. Very nice individual decor in the rooms and ... "  Read more
    5.652777777777779
    June 2011
  • " Central location. However south increased traffic noise. The hotel has a beautiful café with an outdoor area and bar. Very good and varied food from domestic production. Good is the free parking hotel's own underground parking. Good ... "  Read more
    5.041666666666667
    August 2012
  • " Great hotel in a beautiful location. Super check-in/check-out, very friendly staff and excellent food. The wellness area was used by us. Especially the fir sauna and the salt grotto with heated ... "  Read more
    5.25
    October 2011
  • " ... in snow-covered mountains, in snowshoes, under Wanderführerbegleitung, the stunning backdrop of the schlern marvel wants, the is in the right place in this hotel. After a hike comes in a excellent food back to forces and in the wellness area relaxation. Very gladly have I in this hospitable, ... "  Read more
    5.569444444444444
    September 2012
  • " ... SEIS location, still quiet, great view from the room of the schlern-massive; a short walk to the cable car, in order to achieve the SEISER ALM. Hotel is very well maintained, friendly, good room, good food and a small but lovely spa area. You can definitely recommend for hikers and Dolomites fans. "  Read more
    5.388888888888889
    September 2011
  • " There were very nice days with them! We felt very comfortable. Great, so that the guests great advised on the routes. The food tasted very good to us. Courteous Staff. "  Read more
    5.513888888888889
    July 2011
  • " ... and with this really great snowshoes wahnsinnskulissen marvel wants, the is in the right place in this hotel. In shortest time the Norfolk tumble dryer related to feel, and brilliant food again to try to come, or in the spa facilities to relaxation or are among talented hands ... "  Read more
    5.555555555555556
    April 2012
  • " the hiking Hotel Europe I come gladly again anytime and I felt very comfortable. From the friendliness at the front desk on the suggestions for hiking and guided by the very good food (again and again thank Mr metric ton and team) the hotel has a very nice and clean wellness ... "  Read more
    6
    October 2011
  • " It was extremely pleasant for family Metric ton guest have to be. A very attractive ambience, an attentive and friendly service, as well as a very good cuisine helped to a relaxing and appreciative stay. "  Read more
    6
    June 2012
  • " The hotel was ideal for our hike. Central location. CAFE with a view of the schlern. Very good food, good wine selection, all requests were fulfilled. Room with balcony perfect. I would have ... "  Read more
    5.680555555555556
    September 2011
  • " very good hotel. Staff are very friendly, very good food, excellent wellness area "  Read more
    6
    October 2011
  • " ... in snowshoes, under Wanderführerbegleitung, the stunning backdrop of the schlern marvel wants, the is in the right place in this hotel. After a hike comes in a excellent food back to forces and in the wellness area relaxation. Very gladly have I in this hospitable, informal hotel. "  Read more
    5.569444444444444
    September 2012
  • " ... with guests of the hotel is accommodating, professional and nevertheless very welcoming. One has always the feeling in all respects optimal care to be. Because of of the annexed Tagescafés, the beautiful wellness area and excellent choice of food we had never the need, evenings still the place to go. We are ... "  Read more
    5.75
    April 2012
  • " ... Very good and varied food from domestic production. Good is the free parking hotel's own underground parking. Good connection to public transport. We have the whole week the car let stand. Very nice pool area. Different, free daily transportation to and, depending on difficulty. The beverage prices are ... "  Read more
    5.041666666666667
    August 2012
  • " ... located in SEIS location, still quiet, great view from the room of the schlern-massive; a short walk to the cable car, in order to achieve the SEISER ALM. Hotel is very well maintained, friendly, good room, good food and a small but lovely spa area. You can definitely recommend for hikers and ... "  Read more
    5.388888888888889
    September 2011
  • " very spacious room including bathrobe ☺! "  Read more
    6
    October 2011
Birgit
Germany
  • Couple
  • Age 51-55
1 Other hotel reviews
5.7
Rated:  
  • 1 week
  • Hiking / Wellness
  • Hotel recommended
Very friendly hosts in all areas. Personal, relaxed and binding atmosphere, on special wishes (allergiker) was outstanding received. In the restaurant were also small trying portions made possible, so that even the 4 course able to create. Value for money just. Dreamlike view from the room (and from the swimming pool on the chapel!) A very successful holiday! … read more
Karlheinz
Germany
  • Couple
  • Age 56-60
2 Other hotel reviews
6.0
Rated:  
  • 2 weeks
  • Hiking / Wellness
  • Hotel recommended
We felt very good and don't miss it! The nice friendly atmosphere the whole team in the hotel born. … read more
Benno
Switzerland
  • Single
  • Age 41-45
8 Other hotel reviews
5.7
Rated:  
  • 3 to 5 days
  • Sports
  • Hotel recommended
I was already the 2. time in this hotel. Like the first time i was very impressed. My conclusion: the Wanderhotel Europa is a very good sports hotel in the summer or winter. The hotel offers also snow shoe hikes at. The ski area seiser alm was ideal for families with children. The ski area val gardena ( wolckenstein ) with for instance the Sella Ronda is about 40 car minutes from seis away. … read more
Volker
Germany
  • Family
  • Age 51-55
1 Other hotel reviews
5.9
Rated:  
  • 1 week
  • Sports
  • Hotel recommended
We are already for years experienced seiser alm tourists and have tried several hotels. The Wanderhotel Europa of the family dryer with team has all exceeded our expectations. Service; friendliness and then the wonderful food. Not to forget the sauna area … read more
Silvia
Germany
  • Family
  • Age 41-45
1 Other hotel reviews
6.0
Rated:  
  • 1 week
  • Hiking / Wellness
  • Hotel recommended
We had dreamlike weather a very relaxing weekend. Especially the guided hikes, the very diverse and informative were, in the group a lot of fun. The whole week was the car not needed. Both the breakfast buffet, as well as the dinner were excellent. There were all wishes taken into account. We felt as a family very comfortable and will gladly come again. … read more
Read all hotel reviews

Information about Wanderhotel Europa

Hotel own description

  • What the hotel offers
    The Vitalpina Wanderhotel Europa philosophy Our philosophy combines best hiking experience and activity in the World Natural Heritage of the Dolomites with healthy, local food and regional, as well as typical, wellness treatments using natural products.
  • Location
    Siusi allo Sciliar, 1.004 m above sea level, a step ahead of the Natural Park of Sciliar, part of UNESCO Natural World Heritage. Situated in center of the mountain village Seis - Siusi and directly on the border of the Schlern Nature Park and the Alpe di Siusi area, the Hiking Hotel Europa offers an unique atmosphere for your holidays.
  • Accommodation
    Dreaming the Dolomites After a beautiful day on the Dolomites, you can relax in our wooden furnished rooms and dream in your soft beds. Have a look from your balcony on top of the Santner Peak with our fantastic spotter scopes and enjoy the warm rays of downing sun from the big terrasse. All of our rooms are furnished with bath, shower, TV, safe, telephone and balcony. A sweet surprise from our own bacery is waiting for you on your arrival. Fresh towels for the spa area and a high tec day pack are also at your disposal for your stay a the Europa.
  • Food and Drink
    The power of pure nature ...is the source of healthy and sane products for mouthwathering dishes Enjoy your meal...at the hiking hotel Europa and don't worry about your weight. Our daily hiking programms will keep you in shape. The senior chef by himself, Mr. Trocker, is the artist in the kitchen. Typical South Tyrolean and mediterreanian dishes as well as vegetarian specialities will be served on request. All these fine dishes goes with a wonderful glass of wine from our well furnished wine cellar.
  • Leisure
    Hiking in the Dolomites - UNESCO Natural World Heritage The Alpe di Siusi and Sciliar, with its famous profile, are the subjects of old legends about witches and magic. But the aura of mystery lives on. South Tyrol's trademark, Mount Sciliar, stands high above Europe's largest high-altitude meadow, Alpe di Siusi. Accept no substitues: A unique, legendary landscape. Alpe di Siusi has a surface area of nearly 52 square kilometres, and is situated between the Gardena Valley, Mount Sciliar, and the Sassolungo Group. T These mountains offer countless possibilities for nature lovers and sportsmen and –women In the summer-time, numerous hiking trails wind their way through the green meadows. The lush flora is in full blossom between mid-June and mid-July, and includes many rare species. A place for your body and soul The most beautiful thing after a day on the mountains is to relax in our spa area and dream in the water beds. Our swimming area is dedicated to the geologie of the Dolomites. The sceleton of the powerful Ichthyosauro is showing the origin of the most beautiful mountains of the world. You will find natural power places in our different saunas as the pine sauna with stone seats or the big alpine sauna in local wood. Relax in the heated water beds that stay in the salty water of our candle lighted mystic cave. Cold and warm water from the "Kneipp" treatments will revitalise your energies and give you new power. alpine_healthcare© the quintessence of the Alps A quality brand aiming at bringing together into a single wellness package centuries of Alpine tradition and ancient knowledge with the use of the region's plants and natural products and methods.
  • Other facilities and services
    Hiking and walking in the Dolomites You will enjoy to the full your walking holiday in Alps of Siusi/Alpe di Siusi breathtaking nature! Your heart will beat faster: In every season, walking between the mountains and valleys, woods, lakes and the magical landscapes of Alps of Siusi/Alpe di Siusi unique natural monuments, will transform your walking holiday in an unforgetable adventure. A holiday in the Dolomites area, member of UNESCO World Natural Heritage, between the bizarre peaks of Sciliar, Catinaccio and Sella, walking on Siusi's meadows full of flowers or through the magical forests of Puez-Geisler and Sciliar Natural Park... all this is waiting for you at the hiking hotel Europa!
read more see hotel amenities

Hotel amenities

  • Non-smoking room
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Lift
  • Central heating
  • Free parking

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Dressing room
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Diabetic menu
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Cafe
  • Number of cafes altogether: 1
  • Number of cafes for non-guests: 1
  • Breakfast buffet
  • Packed lunches

A choice of sports

  • Outdoor pool

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • Evening programs and entertainment
  • English
  • Gay friendly
  • Eurocard/Mastercard
  • Multilingual
  • 24 hour security
  • Information desk
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Laundry service
read hotel information