# 119 of 728 hotels in New York - Manhattan

Hotel Chandler(4 stars)

12 East 31st Street View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.0
  • Room
    4.6
  • Service
    5.5
  • Location
    5.7
  • Gastronomy
    4.8
  • Sport & Leisure
    2.2

Rating breakdown

  • excellent
    6
  • very good
    3
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews

Sweet & Central!
  • Recommended hotel
  • Singles
  • City break
  • May 2013
I had a fantastic experience, the staff were excellent, very attentive and helpful. As it was my first time in New York they helped me with maps and information of the surroundings. The room was small, but more than enough for this type of hotel, it was clean and organised and the room service was on time and the food was great. As I was out and about everyday, They staff were around all the time to help with shopping bags and ensuring that room was ready when I returned. The other guests were mainly European. read hotel review
  • Location
    6.0

    The hotel is very Central, right next to 5th Ave and a 2 minute walk to the Empire State Building and 10 mins walk to he Flatiron District. Also a plus, the hop in hop off buss is just around the corner, Infront of Starbucks, so you can catch breakfast and then Hop on the bus and be on your way, as all the tours pass this area. Also in 10 mins you are close to all the main stores and attractions.

  • Room
    5.0

    Room was great, New York does have very small hotels with small rooms, so this was small but in a spacious way. More than enough space for 2 guests. The bathroom was clean and modern.

  • Service
    5.0

    Service was great, friendly staff and always eager to help, from the concierge to the housekeeping. I requested on the last day to extend my room till the evening for my flight, and the assisted me with no issues and minimal charge.

  • Hotel
    5.0

    I had a fantastic experience, the staff were excellent, very attentive and helpful. As it was my first time in New York they helped me with maps and information of the surroundings. The room was small, but more than enough for this type of hotel, it was clean and organised and the room service was on time and the food was great. As I was out and about everyday, They staff were around all the time to help with shopping bags and ensuring that room was ready when I returned. The other guests were mainly European.

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Peter
Quiet hotel in the middle of Manhattan
  • Recommended hotel
  • Couples
  • City break
  • April 2013
When in New York, we usually choose the Chandler Hotel. It is located on a quiet street in midtown Manhattan and the rooms are soundproofed, so the sleep is always good (what else would you need a hotel for). This time, however, we encountered a small problem with the room and asked for another room. The receptionists were warm and helpful and they offered us to check and choose several rooms before deciding for one. The rooms are not big, but are nicely furnished and the stay there is always pleasant. read hotel review
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Room
    4.8
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Nice hotel near everything in NYC
  • Recommended hotel
  • Couples
  • City break
  • December 2012
Bathroom was too tiny for me. Hence you are in New York. All hotels are quite small for this value for money. The rooms itself (2) were really nice. One room had a coach which the hotelstaff transformed into a bed around 5 p.m. Hotelstaff were really helpfull and keen that everything should be alright. Which was! Complementary tea and coffee in the lobby. Only strange thing was that some inhabitants of the building are living in the hotel. But didn't mind that at all. Hotel is located near every touristic place in NY. I recommend this hotel for ... it's hospitallity. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Hotel
    4.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    4.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    2.7
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    2.0
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Information about Hotel Chandler

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Phone
  • Minibar
  • Safe
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • 24 hour security
  • Ticket service
  • Information desk
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service