# 210 of 218 hotels in Ischgl

Alpenhotel Erika(0 stars)

Äußerer Kapellenweg 6 6561 Ischgl View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.5
  • Room
    3.0
  • Service
    1.3
  • Location
    4.6
  • Gastronomy
    4.3
  • Sport & Leisure
    4.0

Rating breakdown

  • excellent
    0
  • very good
    0
  • acceptable
    1
  • poor
    0
  • terrible
    0
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Andreas
Alpenhotel Erika never again!
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Skiing and winter sports
  • December 2013
The Alpenhotel Erika from the first glance made a good impression. It is on the hill above of ischgl and is optically nicely decorated. Unfortunately the owners of this object but not at all to this nice holiday location. I travel per year 5-6 time, of which 3a 4 ski holidays and 1-2 in Ischgl. Such an unfriendly dealing with the guests but i had never experienced something like that. There will be a very stroppy way to the day put, and already in the first week after season-opening. I wouldn't want to know how the atmosphere is, after a ... few problems at once arrived. The haushellen are not on the problems of the guests. The overpriced wireless (20 Euro per week), for example, had very bad front desk, was a day not at all available, as the wi-fi antenna replaced, and was already a day before departure supposedly expired (day 6 of 7). Instead of my complaint to find a solution here in the house Erika always first the guest the blame for the problems assigned. Only after a half hour discussion, it was ready to free the missing (i previously paid) wireless internet good time to write. One day forget our room to clean. After we are again at the front desk asked why the room was not done, they said, we could have the room to leave late. However we have the room as all other days around 9 hours leaving. An apology was not thought of that. The sauna door is a sign, which says, that the sauna is closed on saturday is. On this basis i all other days on sauna looking forward to it. But pustekuchen. Wednesday i wanted in the sauna, but the sauna was from. On my question at the reception why the sauna was closed, they said, would be always on wednesdays from. Again no apology for the bottle of information board at the door to the sauna. I would finally can ask the days on which the sauna was open. Just 3 examples of the many. The hotel itself, the view, the location, the ski cellar and also the breakfast buffet was okay, due to the personal deficit in the dealing with guests, but for me: Alpenhotel Erika never again! read hotel review
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Room
    3.0
    Size of the room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    1.3
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    4.0
    Disabled-friendly
    3.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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