# 1 of 5 hotels in Santa Cruz

Hotel Vila Gale Santa Cruz(4 stars)

Rua de Sao Fernando 5 9100-157 Santa Cruz View on map
Average rating
Recommended
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At a glance

  • The hotel is recommendable (8)
    "The hotel is recommendable" found in 8 reviews
    • " It is our expectations and presentation on the internet completely met. The hotel is recommendable ! The location in the entry lane did not bother us! Unfortunately no sandy beach on Madeira. " 
      5.085714285714286
      July 2012
    • " Good hotel , clean, recommendable " 
      4.707142857142857
      September 2012
    • " ... vicinity of the airport we as found very pleasant. The short transfer was super. The departures and arrivals of planes to watch was always a successful variety. The kindness and cleanliness in the hotel is excellent . We had only booked accommodation and breakfast, this us unfortunately not 100% -iG promised. ... " 
      5.438095238095237
      August 2012
    • " Very nice, quiet hotel , more something for set audience. Good food, but somewhat reserved presented. Very friendly ... " 
      5.207142857142857
      June 2012
    • " Great hotel despite vicinity of the airport " 
      5.3999999999999995
      July 2012
    • " Great hotel , very recommendable. Huge minus: for the failure of flights on nearby airport many of the in ... " 
      5.607142857142857
      July 2012
    • " A wonderful hotel complex with a view of the start-and landing strip. We have the 'air show' not disturbing. The ... " 
      5.828571428571428
      June 2012
    • " Good hotel , but the food was just average " 
      4.183333333333333
      September 2012
  • The breakfast is very good (2)
    "The breakfast is very good" found in 2 reviews
    • " We were because of a round trip only one night in this hotel, however it is very clean and the room is big enough. The breakfast is very good , varied, with everything that you need, eggs (in all varieties ), yoghurt, sausage, cheese, ... " 
      4.707142857142857
      September 2012
    • " Very nice, quiet hotel, more something for set audience. Good food , but somewhat reserved presented. Very friendly staff. The Flight from the airport were always ... " 
      5.207142857142857
      June 2012
  • Very friendly staff (2)
    "Very friendly staff" found in 2 reviews
    • " Very nice, quiet hotel, more something for set audience. Good food, but somewhat reserved presented. Very friendly staff . The Flight from the airport were always an attraction, disturbed it us. " 
      5.207142857142857
      June 2012
    • " On arrival we felt immediately in good hands. The employees were all very friendly , with English one everywhere further. The room was nicely equipped. The extra bed is ... " 
      5.0738095238095235
      August 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.5
  • Service
    5.4
  • Location
    4.8
  • Gastronomy
    4.9
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    51
  • very good
    27
  • acceptable
    2
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.828571428571428

Medium sized hotel. All in all a good 4 star standard in all areas except food. Condition and cleanliness: perfect. Half-board and universe inclusive. Wi-fi in the lobby area, in the rooms 5 Euro /day. Guests: german, englishmen mainly. Guest structure in the january naturally mostly seniors. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.6666666666666665

The hotel is in the general in clean and modern condition. The approximately 230 rooms are u-shaped arranged and in the middle is a pool. A garden or similar to stay a while you will not find here before. It were many british people and german in this hotel and a few locals. The most of the guests had half board. We had all-inclusive. The average age amounted to about 55 years. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (8)
      Comments related to "Hotel in general" found in 8 reviews
      • " It is our expectations and presentation on the internet completely met. The hotel is recommendable! The location in the entry lane did not bother us! Unfortunately no sandy beach on Madeira. "  read hotel review
        5.085714285714286
        July 2012
      • " Good hotel, clean, recommendable "  read hotel review
        4.707142857142857
        September 2012
      • " ... vicinity of the airport we as found very pleasant. The short transfer was super. The departures and arrivals of planes to watch was always a successful variety. The kindness and cleanliness in the hotel is excellent. We had only booked accommodation and breakfast, this us unfortunately not 100% -iG promised. ... "  read hotel review
        5.438095238095237
        August 2012
      • " Very nice, quiet hotel, more something for set audience. Good food, but somewhat reserved presented. Very friendly ... "  read hotel review
        5.207142857142857
        June 2012
      • " Great hotel despite vicinity of the airport "  read hotel review
        5.3999999999999995
        July 2012
      • " Great hotel, very recommendable. Huge minus: for the failure of flights on nearby airport many of the in ... "  read hotel review
        5.607142857142857
        July 2012
      • " A wonderful hotel complex with a view of the start-and landing strip. We have the 'air show' not disturbing. The ... "  read hotel review
        5.828571428571428
        June 2012
      • " Good hotel, but the food was just average "  read hotel review
        4.183333333333333
        September 2012
  • Service
    Pros
    • Service Friendliness (2)
      Comments related to "Service" found in 2 reviews
      • " Very nice, quiet hotel, more something for set audience. Good food, but somewhat reserved presented. Very friendly staff. The Flight from the airport were always an attraction, disturbed it us. "  read hotel review
        5.207142857142857
        June 2012
      • " On arrival we felt immediately in good hands. The employees were all very friendly, with English one everywhere further. The room was nicely equipped. The extra bed is ... "  read hotel review
        5.0738095238095235
        August 2012
  • Food
    Pros
    • Quality (2)
      Comments related to "Food" found in 2 reviews
      • " We were because of a round trip only one night in this hotel, however it is very clean and the room is big enough. The breakfast is very good, varied, with everything that you need, eggs (in all varieties ), yoghurt, sausage, cheese, ... "  read hotel review
        4.707142857142857
        September 2012
      • " Very nice, quiet hotel, more something for set audience. Good food, but somewhat reserved presented. Very friendly staff. The Flight from the airport were always ... "  read hotel review
        5.207142857142857
        June 2012
  • Room
    Pros
    • Facilities (1)
      Comments related to "Room" found in 1 review
      • " On arrival we felt immediately in good hands. The employees were all very friendly, with English one everywhere further. The room was nicely equipped. The extra bed is however not suitable for large persons ( turned our daughter feast). ... "  read hotel review
        5.0738095238095235
        August 2012
Siegfried
Hotel for feeling well
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2014
A hotel which one recommend can. The situation in the airport is in no way annoying einflugsbereich. Anytime again read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    5.0
Close
Horst
Top hotel, environment east.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
Medium sized hotel. All in all a good 4 star standard in all areas except food. Condition and cleanliness: perfect. Half-board and universe inclusive. Wi-fi in the lobby area, in the rooms 5 Euro /day. Guests: german, englishmen mainly. Guest structure in the january naturally mostly seniors. read hotel review
  • Location
    4.0

    Right on the beach. (rocky beach, strong surf, water shoes advisable, not too attractive.) Airport in view and earshot. (i personally didn't bother us, since little air traffic.) Shopping: 0, night life: 0, some restaurants and lunches in the vicinity, not very attractive. Santa Cruz even a sleepy place, where is nothing to do. Hardly any infrastructure for tourists. Hotel lies in the middle in the place, therefore noise from yappy type dogs or similar.

  • Gastronomy
    5.0

    Restaurant on the ground floor with ocean view: nice! Pool bar, evening bar right next to it. Everything was in order. Breakfast: the usual hotelmix in southern countries. But: time grain coffee and no automatenplörre! Dinner varied. Soup, salad buffet, dessert always great. Main courses sometimes took some getting used to, or too little selection, but sometimes also great and varied. Cleanliness in the restaurant: top!

  • Room
    5.0

    Rooms modern and comfortable. Size sufficiently however not excessive. No drawers or shelves outside the cabinet, with things store to may. Tv: yes, balcony: yes, ac: yes, minibar: yes, telephone: yes. Big plus: free safety deposit box! Bathroom: well equipped.

  • Service
    5.0

    Friendliness everywhere top. Foreign language skills: german rather little (also at the reception), with english. Room cleaning was great.

  • Sport & Leisure
    5.0

    No animation in the january. One evening the for Madeira usual folkshow with a dance group. Pool: nicely arranged but unfortunately not usable, since freezing. Beach chairs: at january sufficiently, safe in the summer, too few. Umbrellas not available, should even in winter for sensitive skin types, but available.

  • Hotel
    5.0

    Medium sized hotel. All in all a good 4 star standard in all areas except food. Condition and cleanliness: perfect. Half-board and universe inclusive. Wi-fi in the lobby area, in the rooms 5 Euro /day. Guests: german, englishmen mainly. Guest structure in the january naturally mostly seniors.

Close
Julia
Tasteful, calm and enjoyable hotel.
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
It is a very nice hotel in a good quiet location in a small, nice fishing village. It was just as good as we imagined it. The staff was incredibly helpful, friendly and courteous. Two very small restriction there was: before new year's eve, the hotel was incredibly full and unfortunately also the meals/drinks and the service was a bit deteriorated. And there was absolutely no entertainment or entertainment. That was somewhat unfortunate. All in all a really recommendable hotel. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
Close
Grit
New year 2013/2014.
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • December 2013
If you are not the whole day in the hotel, but the island, is certainly well cared for. The short way from the airport and the direct location at the ocean were crucial for us. The rooms are clean and tidy and with the catalog description. We had only booked with breakfast. There was everything you need, but really each day the same. In the restaurant could the cleanliness be improved, at first glance it's ok, but with the place mats or under the tables needed to be cleaned better. In the center (5 minutes walk), there are small restaurants ..., in which one well and favorably and traditional food. Our recommendation is the bistro right from the church, across the bank! The shuttle bus from the hotel is a fine thing, but you should reserve ahead. Alternatively runs in the immediate vicinity of the Sam-bus and you can get the whole day for €2.70 per person after Funchal and still the surrounding area. Einkaufstechnisch the place is not so well stocked, but just across the street from the hotel there is a small liquor store with plenty of choice and at normal prices. We have our rented car directly at the airport (either with the taxi for about €7.00 drive or small walk there, takes 20 minutes). The airplanes did we absolutely didn't bother us, on the contrary, it was even quite exciting and sleep was no air traffic more! For a future hike we would book this hotel again. read hotel review
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Location
    4.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    4.7
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
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Rita & Hubert
Super and certainly want to go.
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • November 2013
A very clean hotel with good service and exceptionally friendly and helpful staff. Always again! read hotel review
  • Room
    6.0

    Everything was good and very clean, and very spacious.

  • Sport & Leisure
    6.0

    Best location with view of the sea.

  • Gastronomy
    5.0

    The buffet was varied, plentiful and delicious.

  • Service
    6.0

    Everything was fully satisfactory. There was nothing to complain about.

  • Hotel
    6.0

    A very clean hotel with good service and exceptionally friendly and helpful staff. Always again!

  • Location
    6.0

    Great is the direct location to the sea and the beautiful old original place Santa Cruz. Two minutes walk. The nice and friendly nature of local holiday enhanced.

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Read all hotel reviews

Information about Hotel Vila Gale Santa Cruz

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area.
  • The establishment comprises a total of 262 accommodation units. A lobby and a reception are available to guests. Amenities include a safe. Internet access and wireless internet access (no extra charge) are available in the public areas. Gastronomic options include a restaurant, a breakfast room, a café and a bar. Additional features of the establishment include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or car park. Additional services include a babysitting service, a transfer service, room service and a laundry. A shuttle service is offered.
  • All accommodation units feature air conditioning, central heating and a bathroom. Bathrooms with wheelchair access are also bookable. A balcony completes the range of amenities available in most rooms. Many of the rooms also offer a sea view, adding to the ambience. Cots are available for children. A safe and a minibar also feature. The accommodation units offer a range of amenities, including a mini-fridge. Each accommodation unit offers internet access, a telephone, a TV, a radio, a stereo system, a CD player, a DVD player and wireless internet access. Wheelchair-accessible rooms are also bookable. Each of the bathrooms is equipped with a shower, a bath and a hairdryer.
  • A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. A terrace, sun loungers and parasols are available. A hot tub provides an opportunity for relaxation. There is also a poolside snack bar. With pedal boat hire, canoeing, aqua aerobics and aquafit, fans of watersports will have plenty to choose from. A gym, or for a fee, pool/billiards and yoga are some of the sport and leisure options available at the establishment. The establishment offers a range of spa options, including a spa, a sauna, a hammam, a beauty salon and massage treatments, or for an additional fee, a steam bath. Further available options include a kids' club.
  • Various meals and board options are bookable. Guests can select options including breakfast, lunch, dinner, B & B, half board, full board and All-inclusive. The establishment additionally offers snacks. Guests can enjoy the show cooking, during which the chefs create delicious specialities. Alcohol-free drinks and alcoholic drinks are served at the establishment.
  • The following credit cards are accepted at the establishment: VISA, Diners Club and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking

Room amenities

  • Additional childrens' bed
  • Computer connection
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast in the room
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Gay friendly
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Dry cleaning