# 13 of 242 hotels in Cancun

Hotel Riu Palace las Americas(5 stars)

Blvd. Kukulkán Km 8.5, Mz 50, Lote 4 Zona Hotelera 77500  Cancun View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.8
  • Room
    5.6
  • Service
    5.6
  • Location
    5.5
  • Gastronomy
    5.9
  • Sport & Leisure
    5.5

Rating breakdown

  • excellent
    7
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Sandra Erika
Great hotel
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2014
In particular, the food was excellent (also great cocktails). Room and bathroom were huge and perfectly clean. The complex is very well-maintained. The staff is very friendly and helpful. The only criticism, it was too cold in the restaurants and bars. A little less air conditioning would do. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
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Waldemar
Noble hotel with small corners and edges.
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Elegant city hotel, very maintained, as a relic of the past, as it is very time consuming and expensive in the style of the belle epoque equipped. The lobby is stunning, and the grounds for sea super nice. Because of the favorable price during the off season, so the time of my stay, there were almost only honeymooners, young couples with small children and party/entertainment enthusiastic young people from north -Amerika since, the mainly on 2. Infinity pool with swim-in bar, where also the entertainment took place. As the u-shaped building after north opens, there is very little lie is. ... So fought the sun-hungry to contend on the right wing, because there are morning sun is. As unfortunately still widespread, were these coveted places already from 06:00 a. m. in the early occupied. A few guests there was from Japan and a handful of german. I assume, that the klientele of the hotel in the high season at much higher prices, in the direction of 'best-ager' changes and less young party guests are there. A few criticisms, would 5.5 suns appropriate. Because i but just a decent city hotel to have wanted, and i a free up just returned from the booked standard room to a junior suite i, i give it 6 suns. read hotel review
  • Hotel
    6.0

    Elegant city hotel, very maintained, as a relic of the past, as it is very time consuming and expensive in the style of the belle epoque equipped. The lobby is stunning, and the grounds for sea super nice. Because of the favorable price during the off season, so the time of my stay, there were almost only honeymooners, young couples with small children and party/entertainment enthusiastic young people from north -Amerika since, the mainly on 2. Infinity pool with swim-in bar, where also the entertainment took place. As the u-shaped building after north opens, there is very little lie is. So fought the sun-hungry to contend on the right wing, because there are morning sun is. As unfortunately still widespread, were these coveted places already from 06:00 a. m. in the early occupied. A few guests there was from Japan and a handful of german. I assume, that the klientele of the hotel in the high season at much higher prices, in the direction of 'best-ager' changes and less young party guests are there. A few criticisms, would 5.5 suns appropriate. Because i but just a decent city hotel to have wanted, and i a free up just returned from the booked standard room to a junior suite i, i give it 6 suns.

  • Location
    6.0

    Perfect city hotel, location just as requested. Any kind of opportunities for entertainment is on shortest paths within walking distance. Anyway small beach was, as already mentioned in other assessment already mentioned, of a hurricane further decreases and is really very narrow, so that the guests at the beach like sardines beach chairs. But that didn't bother me, because i only swimming and not at the beach lie about wanted. So there is not the Karibik beach with Tropical feeling. Guests such beaches, must further south, the best in Playa del Carmen book. This place is very popular with german tourists. On the parallel street to the hotel on the lagoon, runs every 10 minutes a bus to the major shopping malls, 9.50 Peso a distance.

  • Gastronomy
    6.0

    I have only the buffet and have always what decent found. Especially the breakfast buffet left nothing to be desired. At this point i would like to mention, that person, whose holidays consisting only of, to find a hair in the soup, probably one in a genuine luxury hotel is. But you should, before one criticism, at the low price and that it was a 'normal' 5 star hotel, that is to say, some of the buffets was not gourmet detention, but definitely eatable. Unimaginative were the immerwiederkehrenden petit fours of süßpeisenbüfetts, but had the advantage, that it was always clean and tidy in contrast to cakes, the in many hotels, after a very short time completely zerrupft and squished are.

  • Sport & Leisure
    6.0

    Gym and spa area i did not visited. But i am sure, that the entertainment at the Infinity pool with the swim-in bar was very good, must have been, because the whole youth spent the whole day there - it danced the bar! An assessment was the lack of umbrellas on the beach good. I wonder, as with the small beach without dispute with the neighbor to get, is to work, since the beach chairs are so tight were, that it almost touched and thus someone inadvertently shade abbekommen to have. However, the when they become disused and partly broken pool chairs soon be exchanged for new.

  • Room
    5.0

    The joy of the free up in a junior suite was kept within limits. The suite number 332 consists of three segments: bathroom with bathtub without separate shower, vestibule with closet and mini bar. Not separated from the lobby there is the very good king size bed with the best bed linen and pillows in different strength. Two steps down the living area with cushions sofa and tv large schubladenkonsole. Huge terrace, direct sea view, but because of the northward open design neither sunrise or sunset. One oeffet the door and after a few steps right in front of the bed. I didn't happen, but i can imagine, that it is embarrassing situation can, if one wasn't right on the knock beyleveld and the room then almost right in front of the bed. I missed a bidet and a desk with chair and desk lamp. The makeup mirror was wrong installed, only half of the face is lit. Room very noisy because of the tiled boldens, in the bath could be discussions of the neighbors listen, if you wanted. Doors slammed. Minibar is no compressor, makes fürchtlichen noise with the a - and off. I am not Cancun flown, to watch tv, but it could have been expected, the tv program in the hotel represented nations is designed, which worldwide in hotels of this category of course. There was only the usual news media such as cnn, bbc, etc. In english and spanish, and local channels with soap opera. Since i only short messages to see wanted, was the lack of a wide tv programme that didn't bother us. Despite the criticisms full 5 stars, because i mainly on a good bed and hot water in the showers was interested. To mention would be, at the time many rooms renovated/modernised, that is, i may be in a non-renovated suite lived.

  • Service
    6.0

    You only spoke english and spanish. I can all the hotel staff only speak more highly. I was everywhere and at any time very professional, friendly and accommodating. Who other view is, is me an example. Maybe to say, that staff in Mexico, and especially on the peninsula Yucatan, very little deserves and dependent on tips are. Many guests are but unfortunately still believe, that all inclusive tips includes. Here and there a customized tip timely opened all doors, at least it was issued me sunday

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Information about Hotel Riu Palace las Americas

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Air conditioning

Room amenities

  • Shower
  • Additional childrens' bed
  • Phone
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Dressing room
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • Evening programs and entertainment
  • Eurocard/Mastercard
  • German
  • Car hire
  • Children welcome
  • All public and private areas are no smoking zones
  • Free Wifi access included