# 10 of 236 hotels in Cancun

Hotel Riu Palace las Americas(5 stars)

Blvd. Kukulkán Km 8.5, Mz 50, Lote 4 Zona Hotelera 77500  Cancun View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.5
  • Service
    5.3
  • Location
    5.6
  • Gastronomy
    5.4
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    9
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Waldemar
Noble hotel with small corners and edges.
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Elegant city hotel, very maintained, as a relic of the past, as it is very time consuming and expensive in the style of the belle epoque equipped. The lobby is stunning, and the grounds for sea super nice. Because of the favorable price during the off season, so the time of my stay, there were almost only honeymooners, young couples with small children and party/entertainment enthusiastic young people from north -Amerika since, the mainly on 2. Infinity pool with swim-in bar, where also the entertainment took place. As the u-shaped building after north opens, there is very little lie is. ... So fought the sun-hungry to contend on the right wing, because there are morning sun is. As unfortunately still widespread, were these coveted places already from 06:00 a. m. in the early occupied. A few guests there was from Japan and a handful of german. I assume, that the klientele of the hotel in the high season at much higher prices, in the direction of 'best-ager' changes and less young party guests are there. A few criticisms, would 5.5 suns appropriate. Because i but just a decent city hotel to have wanted, and i a free up just returned from the booked standard room to a junior suite i, i give it 6 suns. read hotel review
  • Hotel
    6.0

    Elegant city hotel, very maintained, as a relic of the past, as it is very time consuming and expensive in the style of the belle epoque equipped. The lobby is stunning, and the grounds for sea super nice. Because of the favorable price during the off season, so the time of my stay, there were almost only honeymooners, young couples with small children and party/entertainment enthusiastic young people from north -Amerika since, the mainly on 2. Infinity pool with swim-in bar, where also the entertainment took place. As the u-shaped building after north opens, there is very little lie is. So fought the sun-hungry to contend on the right wing, because there are morning sun is. As unfortunately still widespread, were these coveted places already from 06:00 a. m. in the early occupied. A few guests there was from Japan and a handful of german. I assume, that the klientele of the hotel in the high season at much higher prices, in the direction of 'best-ager' changes and less young party guests are there. A few criticisms, would 5.5 suns appropriate. Because i but just a decent city hotel to have wanted, and i a free up just returned from the booked standard room to a junior suite i, i give it 6 suns.

  • Location
    6.0

    Perfect city hotel, location just as requested. Any kind of opportunities for entertainment is on shortest paths within walking distance. Anyway small beach was, as already mentioned in other assessment already mentioned, of a hurricane further decreases and is really very narrow, so that the guests at the beach like sardines beach chairs. But that didn't bother me, because i only swimming and not at the beach lie about wanted. So there is not the Karibik beach with Tropical feeling. Guests such beaches, must further south, the best in Playa del Carmen book. This place is very popular with german tourists. On the parallel street to the hotel on the lagoon, runs every 10 minutes a bus to the major shopping malls, 9.50 Peso a distance.

  • Gastronomy
    6.0

    I have only the buffet and have always what decent found. Especially the breakfast buffet left nothing to be desired. At this point i would like to mention, that person, whose holidays consisting only of, to find a hair in the soup, probably one in a genuine luxury hotel is. But you should, before one criticism, at the low price and that it was a 'normal' 5 star hotel, that is to say, some of the buffets was not gourmet detention, but definitely eatable. Unimaginative were the immerwiederkehrenden petit fours of süßpeisenbüfetts, but had the advantage, that it was always clean and tidy in contrast to cakes, the in many hotels, after a very short time completely zerrupft and squished are.

  • Sport & Leisure
    6.0

    Gym and spa area i did not visited. But i am sure, that the entertainment at the Infinity pool with the swim-in bar was very good, must have been, because the whole youth spent the whole day there - it danced the bar! An assessment was the lack of umbrellas on the beach good. I wonder, as with the small beach without dispute with the neighbor to get, is to work, since the beach chairs are so tight were, that it almost touched and thus someone inadvertently shade abbekommen to have. However, the when they become disused and partly broken pool chairs soon be exchanged for new.

  • Room
    5.0

    The joy of the free up in a junior suite was kept within limits. The suite number 332 consists of three segments: bathroom with bathtub without separate shower, vestibule with closet and mini bar. Not separated from the lobby there is the very good king size bed with the best bed linen and pillows in different strength. Two steps down the living area with cushions sofa and tv large schubladenkonsole. Huge terrace, direct sea view, but because of the northward open design neither sunrise or sunset. One oeffet the door and after a few steps right in front of the bed. I didn't happen, but i can imagine, that it is embarrassing situation can, if one wasn't right on the knock beyleveld and the room then almost right in front of the bed. I missed a bidet and a desk with chair and desk lamp. The makeup mirror was wrong installed, only half of the face is lit. Room very noisy because of the tiled boldens, in the bath could be discussions of the neighbors listen, if you wanted. Doors slammed. Minibar is no compressor, makes fürchtlichen noise with the a - and off. I am not Cancun flown, to watch tv, but it could have been expected, the tv program in the hotel represented nations is designed, which worldwide in hotels of this category of course. There was only the usual news media such as cnn, bbc, etc. In english and spanish, and local channels with soap opera. Since i only short messages to see wanted, was the lack of a wide tv programme that didn't bother us. Despite the criticisms full 5 stars, because i mainly on a good bed and hot water in the showers was interested. To mention would be, at the time many rooms renovated/modernised, that is, i may be in a non-renovated suite lived.

  • Service
    6.0

    You only spoke english and spanish. I can all the hotel staff only speak more highly. I was everywhere and at any time very professional, friendly and accommodating. Who other view is, is me an example. Maybe to say, that staff in Mexico, and especially on the peninsula Yucatan, very little deserves and dependent on tips are. Many guests are but unfortunately still believe, that all inclusive tips includes. Here and there a customized tip timely opened all doors, at least it was issued me sunday

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John
Comfort and beauty
  • Recommended hotel
  • Couples
  • Beach holiday
  • April 2013
Comfort, cleanliness, kindness are the best words to describe the place and the people of the Riu. Breakfast was very American like. All the rooms are nice, but the best ones are those with a view of the Gulf. read hotel review
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    6.0
    Distance to the beach
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
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Wook
Beat expectations
  • Recommended hotel
  • Couples
  • Beach holiday
  • December 2012
It’s not easy to pick a hotel in Cancun, as there are so many, but we ended up with this one. The hotel has and all-inclusive rate with plenty of food and drinks (alcohol as well). The staff was extremely polite. Both the room and the bathroom were very spacious, and the mini-bar was replenished every day. read hotel review
  • Gastronomy
    5.3
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
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Laura
All in all okay - however not the best choice in Cancun
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The Riu Palace las americas is a beautiful hotel, with the signs of time unfortunately in some places (to) be visible (old moldy (!) The Riu Palace las americas is a beautiful hotel, with the signs of time unfortunately in some places (to) be visible (old moldy (!) Furniture, peeling paint, mold in the shower, old/dark design, etc. Furniture, peeling paint, mold in the shower, old/dark design, etc. Etc.). Etc.). The staff's hospitality and also the cleanliness the entire hotel was up to above mentioned lack perfect. The staff's hospitality and also the cleanliness the entire hotel was ... up to above mentioned lack perfect. Unfortunately the food partly very dissapointed. Unfortunately the food partly very dissapointed. The à-la-carte restaurants was only the asian really good (apart from the sushi), the steak restaurant and the italian restaurant were simply only bad. The à-la-carte restaurants was only the asian really good (apart from the sushi), the steak restaurant and the italian restaurant were simply only bad. The beach is very small and off in the afternoon one because of the construction of the hotel no more sun. The beach is very small and off in the afternoon one because of the construction of the hotel no more sun. Generally applies to us Mexico and Cancun we would again and again make, but then only on a long stretch of Cancun (for example Playa delfines/zona hotelera). Generally applies to us Mexico and Cancun we would again and again make, but then only on a long stretch of Cancun (for example Playa delfines/zona hotelera). read hotel review
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
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David
Stench in the rooms, otherwise ok.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2012
In november 2012 we were in the Riu Palace las americas. In the hotel was so far everything okay. A big minus point was however the stench in the room (a mixture of the odor from gestockter laundry and sweat). We have already after a short time found out, that the really disgusting odor, we always in the room had, from the couch irish. When we asked, that you ask something change may, offered a different room at. The alternative rooms have we are right and noted, that it exactly disgusting smelled-also because of the couch. We the kerlchen at ... the front desk told, what now it only said' this must be due to the trademark of couch couches. ' as funny as unsatisfactory response. We asked then to therefore, that the couch from our room away should be. Unfortunately our prayer but not heeded. Another shortcoming: in the internet room everything worked, except for the internet. You can at the front desk 150-minutes tickets for the internet buy. As you but never actually access to internet get, we would advise you not to go there. In short: a beautiful hotel, in the but unfortunately rather stinks. read hotel review
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.5
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
  • Room
    4.5
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    3.8
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    2.0
  • Sport & Leisure
    3.7
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
    Overall condition of the pool area
    5.0
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Information about Hotel Riu Palace las Americas

Hotel Information

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Amenities

Hotel amenities

  • Garden
  • Meeting/Banquet Facilities
  • Number of conference and banquet facilities: 1
  • Shops in the hotel
  • Capacity of conference and banquet facilities: < 100
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Air conditioning

Room amenities

  • Additional childrens' bed
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Bath tub
  • Dressing room
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Number of tennis courts: 1

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Whirlpool

Other hotel information

  • Family hotel
  • Evening programs and entertainment
  • Eurocard/Mastercard
  • English
  • Car hire
  • Children welcome
  • All public and private areas are no smoking zones
  • Free Wifi access included