# 38 of 74 hotels in Varadero

Blau Marina Varadero & Blau Privilege Cayo Libertad Hotel(4.5 stars)

Autopista Sur Final, Punta Hicacos XXX C-07094 Varadero Matanzas CU View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.7
  • Room
    3.9
  • Service
    3.6
  • Location
    4.4
  • Gastronomy
    3.6
  • Sport & Leisure
    4.3

Rating breakdown

  • excellent
    7
  • very good
    6
  • acceptable
    4
  • poor
    5
  • terrible
    2
Read all hotel reviews
Kate
Don't go to this hotel
  • Hotel not recommended
  • Couples
  • Beach holiday
  • October 2014
Reception Staff need training in customer care & hospitality. They do not like you requesting anything and although you can ring from your room for service/help you could be waiting as we did for our door key to be changed and water to be delivered when my wife was very ill, a wait of 4 hrs and problems 3 times with room key. Power cuts lead to loss of air conditioning which happens on a daily basis. They have an on site Doctor which is extremely useful and unusual! as my wife was laid up for 2 days and contracted ... Gastroenteritis after 2 days and needed antibiotics etc. our holiday was spoilt because my wife was so ill! The food was ok my wife only eats fish but after becoming so ill she existed on bread & water for the remainder of our stay. fruit juice has to be bought and couldn't get a slice of lemon for love nor money. This is not a 5 star hotel and there are no bars along the beach so take your own drinks. Rooms are very unclean and shabby, beware ants, cockroaches, mosquitoes & fleas they are abundant. Please note you can wade out into the sea up to your waist, its quite beautiful but there are Sting rays! No notices up telling you to beware though. We would never book a package holiday again after our experience, we are British and sick off the rip offs! read hotel review
  • Hotel
    1.0

    Reception Staff need training in customer care & hospitality. They do not like you requesting anything and although you can ring from your room for service/help you could be waiting as we did for our door key to be changed and water to be delivered when my wife was very ill, a wait of 4 hrs and problems 3 times with room key. Power cuts lead to loss of air conditioning which happens on a daily basis. They have an on site Doctor which is extremely useful and unusual! as my wife was laid up for 2 days and contracted Gastroenteritis after 2 days and needed antibiotics etc. our holiday was spoilt because my wife was so ill! The food was ok my wife only eats fish but after becoming so ill she existed on bread & water for the remainder of our stay. fruit juice has to be bought and couldn't get a slice of lemon for love nor money. This is not a 5 star hotel and there are no bars along the beach so take your own drinks. Rooms are very unclean and shabby, beware ants, cockroaches, mosquitoes & fleas they are abundant. Please note you can wade out into the sea up to your waist, its quite beautiful but there are Sting rays! No notices up telling you to beware though. We would never book a package holiday again after our experience, we are British and sick off the rip offs!

  • Service
    1.0

    We requested things we needed on a daily basis like water & drinks for our room, we did not in the 7 days there receive any tea bags, coffee or sugar and waited 12 hrs for a bottle of water to be delivered. Staff have no interest in your comfort or providing a service, a lack of a complaints procedure means no problem gets resolved satisfactorily, staff worship their tips and is the only concern, about £100 for tips should see you through the week! much training is needed in customer care, hygiene, cleaning of rooms the list is endless! No one was remotely interested in my wife being ill until she saw the in house Doctor and was put on anti biotics etc for Gastroenteritis. We were so relieved to get home!

  • Room
    2.0

    No sheet change in a week, the top cover was disgustingly filthy, pillows stank, towels changed just the once. Take supplies of ant, cockroach, mosquito lotions etc

  • Sport & Leisure
    2.0

    Only drinks at the pool side where light and dark rum with coke, and the music blaring out is horrendous so forget peace or serenity!

  • Location
    1.0

    Took 5hrs to get there from Havana, it is the last hotel on a very long stretch from Vardaro, but plenty to do if you like Fishing, snorkelling etc. the Blau Marina is a series of buildings with 3 floors, 4 flights of stairs to our room. We were about a quarter of a mile from the main building where all the food halls and main bar was, don't expect a decent cocktail! & expect to tip for everything if you don't tip you don't get anything like decent service, despite the brochure telling you not to tip! Avoid the 24 hr snack bars the food is the pits.

  • Gastronomy
    2.0

    The food was ok not 5 star but reasonable, my wife is not a meat eater and likes lots of vegetables and fish but she ended up with Gastroenteritis, I had a bad stomach for a couple of days up to coming home

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Abel Montiel
Very disappointing experience
  • Hotel not recommended
  • Families
  • Beach holiday
  • July 2014
Rooms were spacious,but smelly and need maintenance.Bathroom is ok ,but also need to be retouched in paint,sheets and towells were stained and did not smelled clean.Service,oh boy that is their specialty,they will ignore you if don't tip first.breakfast was actually good,but lunch was a disaster,you have to literally get up and go get a glass of water yourself or spoon because it could take them several minutes to bring it back. read hotel review
  • Location
    6.0

    Beach was owesome,location could not be better

  • Service
    1.0

    one word will describe it DISSASTER

  • Gastronomy
    3.0

    not many choices.Steaks were very hard to chew.

  • Sport & Leisure
    4.0

    not bad, but entertainment needs improvement, pool also needs maintenance.

  • Hotel
    3.0

    Rooms were spacious,but smelly and need maintenance.Bathroom is ok ,but also need to be retouched in paint,sheets and towells were stained and did not smelled clean.Service,oh boy that is their specialty,they will ignore you if don't tip first.breakfast was actually good,but lunch was a disaster,you have to literally get up and go get a glass of water yourself or spoon because it could take them several minutes to bring it back.

  • Room
    2.0

    spacious but also needs maintenance.Not 5 stars!!!

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Carolin
The hotel is ok.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Business trip
  • January 2014
Very friendly and attentive staff and the resort itself is very nice. %singlelinebreak % The hotel was located directly at a beautiful beach. But you can also for a pool with entertainment or for several pools without animation decide. %doublelinebreak % Dining: %doublelinebreak % The buffet has a lot of choice but it didn't really liked it and we may already on the 3. day not see more. The a la carte restaurant very recommendable. %doublelinebreak % Rooms: %singlelinebreak % In our room we had enough space but should the bathroom fastest be renovated. We had light disgust us there ... to showers, since the shower curtain partly very black was %doublelinebreak % We would because of the buffets and the bathroom not more for this hotel read hotel review
  • Room
    3.5
    Size of the room
    4.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    4.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
  • Service
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
    Family friendliness
    4.0
  • Location
    4.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
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Onar
Stay away from this hotel.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Hotel is definitely not a 5 star hotel. Maximum and with all concessions 3 stars. Felt, restaurant has the charm of a werkskantine. Buffet presentation terrible. Toilets in the public areas not working. Rooms were big, but very, very worn, bathroom very old and not clean. Staff friendly, but without tip one waits too long, or is not taken into consideration. Reception staff umflexibel and rude. Guest structure: mostly very overweight canadians, which one with the food not watch would like. All in all not a recommended hotel. read hotel review
  • Gastronomy
    1.0

    Main restaurant has the atmosphere of a a mensa. No vorlagebestecke. Unpleasant smell. Specialty restaurants bad. The same dishes, like the hauptbüfett.

  • Service
    2.0

    Only with tip well. Otherwise very slow.

  • Location
    4.0

    Transfer good, location right on the beach.

  • Sport & Leisure
    2.0

    Fitness area too small. Devices bad.

  • Hotel
    2.0

    Hotel is definitely not a 5 star hotel. Maximum and with all concessions 3 stars. Felt, restaurant has the charm of a werkskantine. Buffet presentation terrible. Toilets in the public areas not working. Rooms were big, but very, very worn, bathroom very old and not clean. Staff friendly, but without tip one waits too long, or is not taken into consideration. Reception staff umflexibel and rude. Guest structure: mostly very overweight canadians, which one with the food not watch would like. All in all not a recommended hotel.

  • Room
    1.0

    Large, but very worn. Bathroom very bad. Not clean.

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David
Disappointing and not a five star experience
  • Hotel not recommended
  • Families
  • Beach holiday
  • October 2013
This is not a bad hotel, but in our opinion is was definitely not a 5 star establishemnt - three stars would be more appropriate. Our room was not very clean, and although it was claimed to be a junior suite, it was in reality only a standard twin-bedded room. The food was OK, and there was plenty of it, and the range of drinks was pretty good. The clientele was mainly European and Canadian package tourists, most of whom were very nice. read hotel review
  • Location
    4.0

    The hotel is at the end of a very long strip of resort hotels, with a good stretch of beach right next to the hotel.

  • Hotel
    4.0

    This is not a bad hotel, but in our opinion is was definitely not a 5 star establishemnt - three stars would be more appropriate. Our room was not very clean, and although it was claimed to be a junior suite, it was in reality only a standard twin-bedded room. The food was OK, and there was plenty of it, and the range of drinks was pretty good. The clientele was mainly European and Canadian package tourists, most of whom were very nice.

  • Room
    2.0

    The room was advertised as a "Junior Suite", but it was no more than an ordinary twin. It was shabby, and in need of refurbishment, and there was mould and stains on the sheets, pillows and doors and walls. This was very disappointing for a so-called 5 star hotel. The wifi was intermittent.

  • Gastronomy
    4.0

    There was plenty of food and quite a good range, but the quality was only average, and the variety was inour opinion not very wide - it was pretty much the same each day with only minor variations. The waiters and waitresses were very attentive and friendly even before they were tipped (and especially afterwards!).

  • Sport & Leisure
    4.0

    We thought the pools were quite nice, but as it was off season there was very little in the way of activities. In the evening the disco was fun though.

  • Service
    5.0

    The staff were very friendly towards us, and most spoke pretty good English.

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Read all hotel reviews

Information about Blau Marina Varadero & Blau Privilege Cayo Libertad Hotel

Hotel Information

Hotel description

Hotel description

  • Address::
    Autopista Sur Final, Punta Hicacos XXX C-07094 Varadero Matanzas CU
    Phone: +5345669966
    Website: http://www.blauhotels.com
  • What the hotel offers
    El Blau Marina Varadero Resort***** All Inclusive, is a luxurious hotel surrounded by beautiful gardens and unforgettable views that offers its clients superb service and comfortable environment The 548 rooms and all the installations of modern 5 star All Inclusive hotel Blau Marina Varadero Resort***** offer the perfect combination for memorable family vacations.
  • Location
    Punta Hicacos, Varadero
  • Accommodation
    Complete Twin rooms, Twins with Sea View and Suites
  • Food and Drink
    All Inclusive package 6 specialized Restaurant 6 bars
  • Leisure
    Daily and night animation 2 tennis courts 1 universal court beach volleyball non-motorized water sports (catamaran, snorkelling, windsurf) Fitness and aerobics rooms
  • Other facilities and services
    Parking 3 pools for adults 1 pools for children Playground Bicycles Conference hall with capacity of 300 seats Business centre Souvenirs and boutique

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Hotel safe
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Air conditioning
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Number of slides: 1
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Check in from: 14:00
  • Babysitting/Child services
  • Early check in
  • Eurocard/Mastercard
  • German
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Laundry service