# 38 of 74 hotels in Varadero

Blau Marina Varadero Resort(4.5 stars)

Autopista Sur Final, Punta Hicacos XXX C-07094 Varadero Matanzas CU View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.5
  • Room
    3.9
  • Service
    3.7
  • Location
    4.2
  • Gastronomy
    3.4
  • Sport & Leisure
    4.2

Rating breakdown

  • excellent
    10
  • very good
    15
  • acceptable
    12
  • poor
    8
  • terrible
    5
Read all hotel reviews
Petra
From the first moment till the end a disaster
  • Hotel not recommended
  • Couples
  • Beach holiday
  • January 2016
I wanted to check out after 1 hour in this hotel. It is a shame, that this kind of hotel has got so much stars. 2 stars would be enough! The rooms were dirty and moldy, the towels and bed linen blotchy and had cracks and holes. When I asked, if it would be possible to get clean ones, the lady at the reception said: "no, we`ve got none. Perhaps tomorrow." The next day, no one gave us clean towels etc; and so we had to give our chambermaid money,in order to get at least towels for the ... shower. The restaurant was the same as the rooms. The glasses were dirty, the food was not hot, only the waiters were a ray of hope: They tried hard and were very kind. At the beach: the beach bars were closed, a lot of sunbeads were broken and there were no towels for the beach the whole time. The beach looked like a dump, there was a lot of rubbish everywhere. In the public area were also a lot of broken things, an the public toilets didn`t functioned. All people, we have spoken to, had the same opinion about this hotel as we had. Some were frustrated, because they had to stay there for some days more and they envied us, that we could leave the hotel after 3 days. I would never ever recommend this hotel to someone. All casa particulares, in which we`ve stayed during our holiday in cuba have more luxury than the blau marina in varadero. The 3 nights cost a lot of money, 600,- CHF! This is a effrontery and takes the piss out of. Normally you have to reclaim the money from the organizer, who extol this hotel with 5 stars. read hotel review
  • Gastronomy
    1.8
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    2.0
  • Location
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Proximity to shopping areas
    2.0
    Other leisure activities available
    2.0
  • Service
    2.0
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    2.0
  • Sport & Leisure
    2.7
    Quality of the beach
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    3.0
  • Hotel
    1.8
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Family friendliness
    2.0
    Disabled-friendly
    2.0
  • Room
    2.5
    Size of the room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
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Sónia
Fantastic staff, perfect animation, poor cleanliness
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2015
First of all, thank you for receiving us. Our week was lived with hapiness. Thank you to the very good work of animation team. Mornings on the beach, afternoons in the pool. Always with good music, lovable and vivacious people. The food is ok, but with no variety. Cleanlinees was poor, especially in the rooms. We find cockroaches, spiders and mosquitoes crushed on the walls. This item has to change with urgency!! Our 6 stars goes to the people that served us in the bar (pool, beach, lobby) and to the animation team. All of you made our days with ... more laughts, music and hapiness. An especiall thank you to our new friend Alex, from the animation team, thank you for your companionship in our dinner and for all attention you gave us, Portugal Family. read hotel review
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
  • Room
    4.0
    Size of the room
    4.0
    Cleanliness & linen change
    2.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    5.0
    Disabled-friendly
    2.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    3.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Hans
Very nice days in Blau Marina Varadero
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2015
Always clean and inviting hotel. Large and bright rooms. Very engaged staff, always helpful. We had all-inclusive to our full satisfaction. Many guests of Venezuela, some Canadians. some of Europe. read hotel review
  • Location
    6.0

    Located at the west end of peninsula of Varadero, there is quite a long way to Blau Marina, but it is worth the way. The wonderful beach is directly in front of the hotel. Calm sea in this area, we could even swim when other hotels had to close their beaches. We made excursions to Havanna and some other destinations. Many possibilities.

  • Gastronomy
    5.0

    We had all-inclusive, nothing to complain about. Large variety of drinks and food in good quality. There was alwyas something we could enjoy, for me it was mostly fish. Each day we were warm welcomed with a smile, either there was a tip or not.

  • Hotel
    6.0

    Always clean and inviting hotel. Large and bright rooms. Very engaged staff, always helpful. We had all-inclusive to our full satisfaction. Many guests of Venezuela, some Canadians. some of Europe.

  • Sport & Leisure
    5.0

    Pool was big with a bar. Water always clean.

  • Service
    6.0

    Best of all was the service. The staff was very friendly, always helpful. Room cleaning was o.k. - we had no complaints at all.

  • Room
    6.0

    Room was bright and large with a balcony and view to sunrise and sea. Furniture and bathroom of course not new but in good condition.

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Peter
Lookout for Blau Veradero, Cuba
  • Hotel not recommended
  • Couples
  • Beach holiday
  • May 2015
Couple celebrating 40th Wedding Anniversary on all inclusive. Hotel well laid out and spacious as was the room. Room cleaned everyday. Wild birds allowed to fly around the main hotel eating area. read hotel review
  • Gastronomy
    5.0

    4 restaurants (not all in use at the same time). Main restaurant food quality and quantity very good. Restaurants always clean except for bird droppings. Cuisine was international and very tasty.

  • Service
    4.0

    Staff very friendly. All spoke English much better than my Spanish. Room always very clean and tidy. Our complaints handled expertly.

  • Room
    4.0

    Room size excellent. Furniture adequate, although slivering peeling off back of mirror in first room. Mini bar well stocked. No instructions on how to use the phone in first room.

  • Sport & Leisure
    4.0

    Beach typically tropical and clean with warm water to swim in. Pool area cleaned every day but could do with more and better sun shading. Broken tiles around pool so watch your feet.

  • Hotel
    3.0

    Couple celebrating 40th Wedding Anniversary on all inclusive. Hotel well laid out and spacious as was the room. Room cleaned everyday. Wild birds allowed to fly around the main hotel eating area.

  • Location
    4.0

    Grounds well laid out with a raised walkway to the nearby beach. You need a taxi to the nearest shops.

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Janet McCollow
Would definitely revisit!
  • Recommended hotel
  • Friends
  • Beach holiday
  • February 2015
I travelled with 3 long time friends, 3 of us had never been to Cuba so we were very excited. When we first arrived the reception area was big and inviting, open and a beautiful breeze. We did have some issues with our first room but were taken care of above and beyond. The staff works very hard. read hotel review
  • Room
    6.0

    Our room we moved to was so very nice, large bathroom with a deep tub..separate room with the toilet and walk in closet. Large balcony, if you felt like dancing. Our room was always a surprise, decorated with fresh flowers from the trees and swan towels.. nice touch. Mini bar was always stocked.

  • Hotel
    5.0

    I travelled with 3 long time friends, 3 of us had never been to Cuba so we were very excited. When we first arrived the reception area was big and inviting, open and a beautiful breeze. We did have some issues with our first room but were taken care of above and beyond. The staff works very hard.

  • Sport & Leisure
    5.0

    We enjoyed the pools, lots going on all the time. The beach was beautiful. Chairs available always.

  • Gastronomy
    5.0

    There were enough restaurants that I cannot see how anyone could go hungry, There was Spanish, Italian, Seafood, Pizza, Burgers and so much more. Plenty of bars, no complaints there..lol. We did tip a lot because they deserve it for there hard work.

  • Location
    5.0

    The beach was very nice, walked a good distance. Activities like games involving the guests including 1 of us. We took the tour bus into the market and did some shopping and checked out the culture, really cool cars they drive.

  • Service
    6.0

    The staff went out of there way to make our stay the best. Our shuttle drivers, Carlos, Guyen, Micheal and Adel were the best, you could not ask for nicer people. So if you are there say Hello to them please. It was a pleasure to know them.

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Jack Seraidarian
Vacation in Blau Privilege Varadero
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
A very good place to be the stuff very cordial the restaurant very clean and super service controlled by there manager Mr. Ra fael always the smile on his face and the food all a la carte, full day is a la carte . read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
Close
Virginia
Great place to stay
  • Recommended hotel
  • Friends
  • Beach holiday
  • January 2015
The staff made this trip extremely enjoyable. The lady at the front desk was my contact throughout my trip and she was efficient and friendly. The food was great and also the a la carte restaurants. The beach was clean and close to the resort. The resort was easy to navigate. read hotel review
  • Hotel
    5.3
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Kate
Don't go to this hotel
  • Hotel not recommended
  • Couples
  • Beach holiday
  • October 2014
Reception Staff need training in customer care & hospitality. They do not like you requesting anything and although you can ring from your room for service/help you could be waiting as we did for our door key to be changed and water to be delivered when my wife was very ill, a wait of 4 hrs and problems 3 times with room key. Power cuts lead to loss of air conditioning which happens on a daily basis. They have an on site Doctor which is extremely useful and unusual! as my wife was laid up for 2 days and contracted ... Gastroenteritis after 2 days and needed antibiotics etc. our holiday was spoilt because my wife was so ill! The food was ok my wife only eats fish but after becoming so ill she existed on bread & water for the remainder of our stay. fruit juice has to be bought and couldn't get a slice of lemon for love nor money. This is not a 5 star hotel and there are no bars along the beach so take your own drinks. Rooms are very unclean and shabby, beware ants, cockroaches, mosquitoes & fleas they are abundant. Please note you can wade out into the sea up to your waist, its quite beautiful but there are Sting rays! No notices up telling you to beware though. We would never book a package holiday again after our experience, we are British and sick off the rip offs! read hotel review
  • Hotel
    1.0

    Reception Staff need training in customer care & hospitality. They do not like you requesting anything and although you can ring from your room for service/help you could be waiting as we did for our door key to be changed and water to be delivered when my wife was very ill, a wait of 4 hrs and problems 3 times with room key. Power cuts lead to loss of air conditioning which happens on a daily basis. They have an on site Doctor which is extremely useful and unusual! as my wife was laid up for 2 days and contracted Gastroenteritis after 2 days and needed antibiotics etc. our holiday was spoilt because my wife was so ill! The food was ok my wife only eats fish but after becoming so ill she existed on bread & water for the remainder of our stay. fruit juice has to be bought and couldn't get a slice of lemon for love nor money. This is not a 5 star hotel and there are no bars along the beach so take your own drinks. Rooms are very unclean and shabby, beware ants, cockroaches, mosquitoes & fleas they are abundant. Please note you can wade out into the sea up to your waist, its quite beautiful but there are Sting rays! No notices up telling you to beware though. We would never book a package holiday again after our experience, we are British and sick off the rip offs!

  • Service
    1.0

    We requested things we needed on a daily basis like water & drinks for our room, we did not in the 7 days there receive any tea bags, coffee or sugar and waited 12 hrs for a bottle of water to be delivered. Staff have no interest in your comfort or providing a service, a lack of a complaints procedure means no problem gets resolved satisfactorily, staff worship their tips and is the only concern, about £100 for tips should see you through the week! much training is needed in customer care, hygiene, cleaning of rooms the list is endless! No one was remotely interested in my wife being ill until she saw the in house Doctor and was put on anti biotics etc for Gastroenteritis. We were so relieved to get home!

  • Room
    2.0

    No sheet change in a week, the top cover was disgustingly filthy, pillows stank, towels changed just the once. Take supplies of ant, cockroach, mosquito lotions etc

  • Sport & Leisure
    2.0

    Only drinks at the pool side where light and dark rum with coke, and the music blaring out is horrendous so forget peace or serenity!

  • Location
    1.0

    Took 5hrs to get there from Havana, it is the last hotel on a very long stretch from Vardaro, but plenty to do if you like Fishing, snorkelling etc. the Blau Marina is a series of buildings with 3 floors, 4 flights of stairs to our room. We were about a quarter of a mile from the main building where all the food halls and main bar was, don't expect a decent cocktail! & expect to tip for everything if you don't tip you don't get anything like decent service, despite the brochure telling you not to tip! Avoid the 24 hr snack bars the food is the pits.

  • Gastronomy
    2.0

    The food was ok not 5 star but reasonable, my wife is not a meat eater and likes lots of vegetables and fish but she ended up with Gastroenteritis, I had a bad stomach for a couple of days up to coming home

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Abel Montiel
Very disappointing experience
  • Hotel not recommended
  • Families
  • Beach holiday
  • July 2014
Rooms were spacious,but smelly and need maintenance.Bathroom is ok ,but also need to be retouched in paint,sheets and towells were stained and did not smelled clean.Service,oh boy that is their specialty,they will ignore you if don't tip first.breakfast was actually good,but lunch was a disaster,you have to literally get up and go get a glass of water yourself or spoon because it could take them several minutes to bring it back. read hotel review
  • Location
    6.0

    Beach was owesome,location could not be better

  • Service
    1.0

    one word will describe it DISSASTER

  • Gastronomy
    3.0

    not many choices.Steaks were very hard to chew.

  • Sport & Leisure
    4.0

    not bad, but entertainment needs improvement, pool also needs maintenance.

  • Hotel
    3.0

    Rooms were spacious,but smelly and need maintenance.Bathroom is ok ,but also need to be retouched in paint,sheets and towells were stained and did not smelled clean.Service,oh boy that is their specialty,they will ignore you if don't tip first.breakfast was actually good,but lunch was a disaster,you have to literally get up and go get a glass of water yourself or spoon because it could take them several minutes to bring it back.

  • Room
    2.0

    spacious but also needs maintenance.Not 5 stars!!!

Close
Carolin
The hotel is ok.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Business trip
  • January 2014
Very friendly and attentive staff and the resort itself is very nice. %singlelinebreak % The hotel was located directly at a beautiful beach. But you can also for a pool with entertainment or for several pools without animation decide. %doublelinebreak % Dining: %doublelinebreak % The buffet has a lot of choice but it didn't really liked it and we may already on the 3. day not see more. The a la carte restaurant very recommendable. %doublelinebreak % Rooms: %singlelinebreak % In our room we had enough space but should the bathroom fastest be renovated. We had light disgust us there ... to showers, since the shower curtain partly very black was %doublelinebreak % We would because of the buffets and the bathroom not more for this hotel read hotel review
  • Room
    3.5
    Size of the room
    4.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    4.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
  • Service
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
    Family friendliness
    4.0
  • Location
    4.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
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Read all hotel reviews

Information about Blau Marina Varadero Resort

Hotel Information

Hotel description

Hotel description

  • Address::
    Autopista Sur Final, Punta Hicacos XXX C-07094 Varadero Matanzas CU
    Phone: +5345669966
    Website: http://www.blauhotels.com
  • What the hotel offers
    El Blau Marina Varadero Resort***** All Inclusive, is a luxurious hotel surrounded by beautiful gardens and unforgettable views that offers its clients superb service and comfortable environment The 548 rooms and all the installations of modern 5 star All Inclusive hotel Blau Marina Varadero Resort***** offer the perfect combination for memorable family vacations.
  • Location
    Punta Hicacos, Varadero
  • Accommodation
    Complete Twin rooms, Twins with Sea View and Suites
  • Food and Drink
    All Inclusive package 6 specialized Restaurant 6 bars
  • Leisure
    Daily and night animation 2 tennis courts 1 universal court beach volleyball non-motorized water sports (catamaran, snorkelling, windsurf) Fitness and aerobics rooms
  • Other facilities and services
    Parking 3 pools for adults 1 pools for children Playground Bicycles Conference hall with capacity of 300 seats Business centre Souvenirs and boutique

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Play rooms
  • Hotel safe
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Additional childrens' bed
  • TV
  • Fan
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Complementary bottle of water

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Number of slides: 1
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Special massages

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Early check in
  • English
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Laundry service