# 53 of 79 hotels in Varadero

Blau Marina Varadero & Blau Privilege Cayo Libertad Hotel(4.5 stars)

Autopista Sur Final, Punta Hicacos XXX C-07094 Varadero Matanzas CU View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.5
  • Room
    3.8
  • Service
    3.5
  • Location
    4.2
  • Gastronomy
    3.4
  • Sport & Leisure
    4.0

Rating breakdown

  • excellent
    7
  • very good
    6
  • acceptable
    8
  • poor
    6
  • terrible
    3
Read all hotel reviews
Kate
Don't go to this hotel
  • Hotel not recommended
  • Couples
  • Beach holiday
  • October 2014
Reception Staff need training in customer care & hospitality. They do not like you requesting anything and although you can ring from your room for service/help you could be waiting as we did for our door key to be changed and water to be delivered when my wife was very ill, a wait of 4 hrs and problems 3 times with room key. Power cuts lead to loss of air conditioning which happens on a daily basis. They have an on site Doctor which is extremely useful and unusual! as my wife was laid up for 2 days and contracted ... Gastroenteritis after 2 days and needed antibiotics etc. our holiday was spoilt because my wife was so ill! The food was ok my wife only eats fish but after becoming so ill she existed on bread & water for the remainder of our stay. fruit juice has to be bought and couldn't get a slice of lemon for love nor money. This is not a 5 star hotel and there are no bars along the beach so take your own drinks. Rooms are very unclean and shabby, beware ants, cockroaches, mosquitoes & fleas they are abundant. Please note you can wade out into the sea up to your waist, its quite beautiful but there are Sting rays! No notices up telling you to beware though. We would never book a package holiday again after our experience, we are British and sick off the rip offs! read hotel review
  • Hotel
    1.0

    Reception Staff need training in customer care & hospitality. They do not like you requesting anything and although you can ring from your room for service/help you could be waiting as we did for our door key to be changed and water to be delivered when my wife was very ill, a wait of 4 hrs and problems 3 times with room key. Power cuts lead to loss of air conditioning which happens on a daily basis. They have an on site Doctor which is extremely useful and unusual! as my wife was laid up for 2 days and contracted Gastroenteritis after 2 days and needed antibiotics etc. our holiday was spoilt because my wife was so ill! The food was ok my wife only eats fish but after becoming so ill she existed on bread & water for the remainder of our stay. fruit juice has to be bought and couldn't get a slice of lemon for love nor money. This is not a 5 star hotel and there are no bars along the beach so take your own drinks. Rooms are very unclean and shabby, beware ants, cockroaches, mosquitoes & fleas they are abundant. Please note you can wade out into the sea up to your waist, its quite beautiful but there are Sting rays! No notices up telling you to beware though. We would never book a package holiday again after our experience, we are British and sick off the rip offs!

  • Service
    1.0

    We requested things we needed on a daily basis like water & drinks for our room, we did not in the 7 days there receive any tea bags, coffee or sugar and waited 12 hrs for a bottle of water to be delivered. Staff have no interest in your comfort or providing a service, a lack of a complaints procedure means no problem gets resolved satisfactorily, staff worship their tips and is the only concern, about £100 for tips should see you through the week! much training is needed in customer care, hygiene, cleaning of rooms the list is endless! No one was remotely interested in my wife being ill until she saw the in house Doctor and was put on anti biotics etc for Gastroenteritis. We were so relieved to get home!

  • Room
    2.0

    No sheet change in a week, the top cover was disgustingly filthy, pillows stank, towels changed just the once. Take supplies of ant, cockroach, mosquito lotions etc

  • Sport & Leisure
    2.0

    Only drinks at the pool side where light and dark rum with coke, and the music blaring out is horrendous so forget peace or serenity!

  • Location
    1.0

    Took 5hrs to get there from Havana, it is the last hotel on a very long stretch from Vardaro, but plenty to do if you like Fishing, snorkelling etc. the Blau Marina is a series of buildings with 3 floors, 4 flights of stairs to our room. We were about a quarter of a mile from the main building where all the food halls and main bar was, don't expect a decent cocktail! & expect to tip for everything if you don't tip you don't get anything like decent service, despite the brochure telling you not to tip! Avoid the 24 hr snack bars the food is the pits.

  • Gastronomy
    2.0

    The food was ok not 5 star but reasonable, my wife is not a meat eater and likes lots of vegetables and fish but she ended up with Gastroenteritis, I had a bad stomach for a couple of days up to coming home

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Abel Montiel
Very disappointing experience
  • Hotel not recommended
  • Families
  • Beach holiday
  • July 2014
Rooms were spacious,but smelly and need maintenance.Bathroom is ok ,but also need to be retouched in paint,sheets and towells were stained and did not smelled clean.Service,oh boy that is their specialty,they will ignore you if don't tip first.breakfast was actually good,but lunch was a disaster,you have to literally get up and go get a glass of water yourself or spoon because it could take them several minutes to bring it back. read hotel review
  • Location
    6.0

    Beach was owesome,location could not be better

  • Service
    1.0

    one word will describe it DISSASTER

  • Gastronomy
    3.0

    not many choices.Steaks were very hard to chew.

  • Sport & Leisure
    4.0

    not bad, but entertainment needs improvement, pool also needs maintenance.

  • Hotel
    3.0

    Rooms were spacious,but smelly and need maintenance.Bathroom is ok ,but also need to be retouched in paint,sheets and towells were stained and did not smelled clean.Service,oh boy that is their specialty,they will ignore you if don't tip first.breakfast was actually good,but lunch was a disaster,you have to literally get up and go get a glass of water yourself or spoon because it could take them several minutes to bring it back.

  • Room
    2.0

    spacious but also needs maintenance.Not 5 stars!!!

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Carolin
The hotel is ok.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Business trip
  • January 2014
Very friendly and attentive staff and the resort itself is very nice. %singlelinebreak % The hotel was located directly at a beautiful beach. But you can also for a pool with entertainment or for several pools without animation decide. %doublelinebreak % Dining: %doublelinebreak % The buffet has a lot of choice but it didn't really liked it and we may already on the 3. day not see more. The a la carte restaurant very recommendable. %doublelinebreak % Rooms: %singlelinebreak % In our room we had enough space but should the bathroom fastest be renovated. We had light disgust us there ... to showers, since the shower curtain partly very black was %doublelinebreak % We would because of the buffets and the bathroom not more for this hotel read hotel review
  • Room
    3.5
    Size of the room
    4.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    4.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    5.0
  • Service
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
    Family friendliness
    4.0
  • Location
    4.7
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    3.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
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Onar
Stay away from this hotel.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Hotel is definitely not a 5 star hotel. Maximum and with all concessions 3 stars. Felt, restaurant has the charm of a werkskantine. Buffet presentation terrible. Toilets in the public areas not working. Rooms were big, but very, very worn, bathroom very old and not clean. Staff friendly, but without tip one waits too long, or is not taken into consideration. Reception staff umflexibel and rude. Guest structure: mostly very overweight canadians, which one with the food not watch would like. All in all not a recommended hotel. read hotel review
  • Gastronomy
    1.0

    Main restaurant has the atmosphere of a a mensa. No vorlagebestecke. Unpleasant smell. Specialty restaurants bad. The same dishes, like the hauptbüfett.

  • Service
    2.0

    Only with tip well. Otherwise very slow.

  • Location
    4.0

    Transfer good, location right on the beach.

  • Sport & Leisure
    2.0

    Fitness area too small. Devices bad.

  • Hotel
    2.0

    Hotel is definitely not a 5 star hotel. Maximum and with all concessions 3 stars. Felt, restaurant has the charm of a werkskantine. Buffet presentation terrible. Toilets in the public areas not working. Rooms were big, but very, very worn, bathroom very old and not clean. Staff friendly, but without tip one waits too long, or is not taken into consideration. Reception staff umflexibel and rude. Guest structure: mostly very overweight canadians, which one with the food not watch would like. All in all not a recommended hotel.

  • Room
    1.0

    Large, but very worn. Bathroom very bad. Not clean.

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David
Disappointing and not a five star experience
  • Hotel not recommended
  • Families
  • Beach holiday
  • October 2013
This is not a bad hotel, but in our opinion is was definitely not a 5 star establishemnt - three stars would be more appropriate. Our room was not very clean, and although it was claimed to be a junior suite, it was in reality only a standard twin-bedded room. The food was OK, and there was plenty of it, and the range of drinks was pretty good. The clientele was mainly European and Canadian package tourists, most of whom were very nice. read hotel review
  • Location
    4.0

    The hotel is at the end of a very long strip of resort hotels, with a good stretch of beach right next to the hotel.

  • Hotel
    4.0

    This is not a bad hotel, but in our opinion is was definitely not a 5 star establishemnt - three stars would be more appropriate. Our room was not very clean, and although it was claimed to be a junior suite, it was in reality only a standard twin-bedded room. The food was OK, and there was plenty of it, and the range of drinks was pretty good. The clientele was mainly European and Canadian package tourists, most of whom were very nice.

  • Room
    2.0

    The room was advertised as a "Junior Suite", but it was no more than an ordinary twin. It was shabby, and in need of refurbishment, and there was mould and stains on the sheets, pillows and doors and walls. This was very disappointing for a so-called 5 star hotel. The wifi was intermittent.

  • Gastronomy
    4.0

    There was plenty of food and quite a good range, but the quality was only average, and the variety was inour opinion not very wide - it was pretty much the same each day with only minor variations. The waiters and waitresses were very attentive and friendly even before they were tipped (and especially afterwards!).

  • Sport & Leisure
    4.0

    We thought the pools were quite nice, but as it was off season there was very little in the way of activities. In the evening the disco was fun though.

  • Service
    5.0

    The staff were very friendly towards us, and most spoke pretty good English.

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Peter & Undine
A wonderful vacation in Karibik
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
The hotel is in a good location off the beaten path, but perfect to relax read hotel review
  • Service
    6.0

    All in this hotel from the manager to the housekeeping staff are very friendly always nicely greeted and has one a problem is taken care of

  • Hotel
    6.0

    The hotel is in a good location off the beaten path, but perfect to relax

  • Location
    6.0

    The beach is directly in front of the 'doorstep' and is always perfectly clean, there is very good, one could take the bus with a ticket the roundabout drive all day.

  • Room
    5.0

    The room was lovely we had the luck a room with a sea view to get. (on request) The decor was very nice, the minibar was a bit carelessly filled these boys were just outrageous.

  • Gastronomy
    5.0

    The food was very good, very good variety. At the buffet everything very lovingly prepared much right before our eyes. Unfortunately this trip i have somewhat rummäkeln because the restaurants where one à-la-carte food there it was sometimes chaotic and you get the feeling the staff is overstrained...

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Nice, recommended hotel area
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
At the hotel it concerns a plant, with two areas. The family area is the Marina Varadero resort and the adult area is cayo libertad. We stayed at the cayo libertad used and therefore mainly of which reports. The room in the cayo libertad is huge. The bathroom is with large bath and separate toilet equipped. For women is a walk-in closet with free safe. Our room was with covered terrace/balcony with lounge chairs and towel rack. The room had a quiet air conditioning, refrigerator and minibar (inclusive). The maid with figures and flowers the room always nicely decorated. Half ... a deduct it for the non-functioning 24-hour room service. For an explanation: we have ants behind the door had, the a street to the door a there discarded koskosnuss have been formed. The coconut was probably from the previous guests were filed. Of al we this at the front desk had said, should take a maid come around the ants to eliminate. Unfortunately was in this evening no maid service more difficult to find. But on the next day our maid immediately hand laid out, than we it have shown and immediately the coconut and the ants eliminated. According to the catalog description should be all rooms at cayo libertad have sea views. This is however not of all rooms. However the mangroves, which block the view of the wind, so that one with the lack of sea view is live. In the whole hotel area, there are 4 pools, with pool bar and all the trimmings. 3 of which are Marina Varadero resort and one in the cayo libertad. If you're in the cayo libertad lives, you can all furnishings of the Marina Varadero resort with. The pool in the cayo libertad even has sea views. The beach: depending on where one lives, this closer or a bit further away, as you are not on all sides the island can go swimming. The beach itself is, at least while we were there, quite empty, so that one always easily get a beach chair. Because of the maintenance of the beach and the lack of beach bar, there is a half-point deductions. At the beach the cayo libertad there is no kind of animation or other must come up with. For this you had to to the beach of the Marina Varadero resort. Until there are around 10 to 15 minutes walk. Restaurants there are several. In the Marina Varadero resort, there is a buffet restaurant and 4 a la carte restaurants (with reservation). In the cayo libertad there are a restaurant with buffet and show, that means there were salads and dessert as a buffet and main courses menu (fish, meat, chicken). Other leisure options include: spa, disco (23 hours until 1 o'clock), sports club, hair salon, club house, baby & mini club and 6 bars in the entire area distributed. A medical service is also available, as well as a rental place for cars and scooters. To gästetsruktur we can say, that during our travels (april) to 90% canadians were there, you mainly by the pool with thermo cup saw. read hotel review
  • Room
    5.0

    The room in the cayo libertad is huge. The bathroom is with large bath and separate toilet equipped. For women is a walk-in closet with free safe. Our room was with covered terrace/balcony with lounge chairs and towel rack. The room had a quiet air conditioning, refrigerator and minibar (inclusive), coffee maker and telephone. The maid with figures and flowers the room always nicely decorated.

  • Sport & Leisure
    5.0

    Activities are: spa, disco (23 hours until 1 o'clock), sports club, hair salon, club house, baby & mini club and 6 bars in the entire area distributed. Unfortunately during our travels (april) not every pool there were activities. The entertainment has mainly in the beach in front of the Marina Varadero resort played. The condition was good. We could no broken pool chairs, beach umbrellas, etc. Find. At the beach of the Marina Varadero resort you should only get up early, since the loungers occupied very early reserved are. At the beach the cayo libertad we had no problems and always a pool chair and an umbrella get.

  • Location
    5.0

    The hotel complex is at the tip of the peninsula from Varadero location. The distance to the beach is depending on, where the room is, more or less far away. From our room (block 25 or number 44 in the plan), there were approximately 100 meters to the beach. On the back of the hotel is a new hotel plant and a port for cruise ships built. However, we had no limitations regarding construction noise etc. Until into the city center there is about 20 kilometer, that means with the Varadero beach tour about 40 minutes.

  • Hotel
    5.0

    At the hotel it concerns a plant, with two areas. The family area is the Marina Varadero resort and the adult area is cayo libertad. We stayed at the cayo libertad used and therefore mainly of which reports. The room in the cayo libertad is huge. The bathroom is with large bath and separate toilet equipped. For women is a walk-in closet with free safe. Our room was with covered terrace/balcony with lounge chairs and towel rack. The room had a quiet air conditioning, refrigerator and minibar (inclusive). The maid with figures and flowers the room always nicely decorated. Half a deduct it for the non-functioning 24-hour room service. For an explanation: we have ants behind the door had, the a street to the door a there discarded koskosnuss have been formed. The coconut was probably from the previous guests were filed. Of al we this at the front desk had said, should take a maid come around the ants to eliminate. Unfortunately was in this evening no maid service more difficult to find. But on the next day our maid immediately hand laid out, than we it have shown and immediately the coconut and the ants eliminated. According to the catalog description should be all rooms at cayo libertad have sea views. This is however not of all rooms. However the mangroves, which block the view of the wind, so that one with the lack of sea view is live. In the whole hotel area, there are 4 pools, with pool bar and all the trimmings. 3 of which are Marina Varadero resort and one in the cayo libertad. If you're in the cayo libertad lives, you can all furnishings of the Marina Varadero resort with. The pool in the cayo libertad even has sea views. The beach: depending on where one lives, this closer or a bit further away, as you are not on all sides the island can go swimming. The beach itself is, at least while we were there, quite empty, so that one always easily get a beach chair. Because of the maintenance of the beach and the lack of beach bar, there is a half-point deductions. At the beach the cayo libertad there is no kind of animation or other must come up with. For this you had to to the beach of the Marina Varadero resort. Until there are around 10 to 15 minutes walk. Restaurants there are several. In the Marina Varadero resort, there is a buffet restaurant and 4 a la carte restaurants (with reservation). In the cayo libertad there are a restaurant with buffet and show, that means there were salads and dessert as a buffet and main courses menu (fish, meat, chicken). Other leisure options include: spa, disco (23 hours until 1 o'clock), sports club, hair salon, club house, baby & mini club and 6 bars in the entire area distributed. A medical service is also available, as well as a rental place for cars and scooters. To gästetsruktur we can say, that during our travels (april) to 90% canadians were there, you mainly by the pool with thermo cup saw.

  • Service
    4.0

    Friendliness is in the hotel very big written. Foreign languages of the staff was english, but unfortunately no german. The cleaning of the rooms was fine, only at some of the corners could have been better swept once. But it was not so, that it was unpleasant. To the dealing with complaints, we can say, that an effort was, but unfortunately not always the same with success.

  • Gastronomy
    5.0

    In the Marina Varadero resort, there is a buffet restaurant and 4 a la carte restaurants (with reservation). In the cayo libertad there are a restaurant with buffet and show, that means there were salads and dessert as a buffet and main courses menu (fish, meat, chicken). Although the card above the week not greatly changed, you had still retains enough choice, so that in one week not boring was. To breakfast, lunch and dinner there was each a separate card. The quiet water/ice cubes is concerned, from a glass jug to all meals without call for drinks, one should be treated with caution, as we the feeling had, that it is tap water is. At least it tasted and smelled and we had light gastro-problems. The premises are nicely decorated and clean. Some of the food local and partially international, thus actually something for everyone.

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Mario
Definitely again blue Marina - great beach vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2013
Large hotel complex, already getting old but nevertheless in good condition. In addition to the buffet, there were 4 different à la carte restaurants, which we the italian and spanish recommend. Great every evening dance shows and cuban live music in the open lobby. Nice, well-kept sandy beach. There was during our travels always enough chairs. A stop of the hop-on-hop-off bus to Varadero is right in front of the hotel. The construction on the other side of the street was not a problem for us. We had booked a sea view and therefore of this noise. For cuban standards ... a great hotel, the we recommend could. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    4.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    5.0
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Read all hotel reviews

Information about Blau Marina Varadero & Blau Privilege Cayo Libertad Hotel

Hotel Information

Hotel description

Hotel description

  • Address::
    Autopista Sur Final, Punta Hicacos XXX C-07094 Varadero Matanzas CU
    Phone: +5345669966
    Website: http://www.blauhotels.com
  • What the hotel offers
    El Blau Marina Varadero Resort***** All Inclusive, is a luxurious hotel surrounded by beautiful gardens and unforgettable views that offers its clients superb service and comfortable environment The 548 rooms and all the installations of modern 5 star All Inclusive hotel Blau Marina Varadero Resort***** offer the perfect combination for memorable family vacations.
  • Location
    Punta Hicacos, Varadero
  • Accommodation
    Complete Twin rooms, Twins with Sea View and Suites
  • Food and Drink
    All Inclusive package 6 specialized Restaurant 6 bars
  • Leisure
    Daily and night animation 2 tennis courts 1 universal court beach volleyball non-motorized water sports (catamaran, snorkelling, windsurf) Fitness and aerobics rooms
  • Other facilities and services
    Parking 3 pools for adults 1 pools for children Playground Bicycles Conference hall with capacity of 300 seats Business centre Souvenirs and boutique

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Hotel safe
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Air conditioning
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Number of slides: 1
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Check in from: 14:00
  • Babysitting/Child services
  • Early check in
  • Eurocard/Mastercard
  • German
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Laundry service