# 3 of 396 hotels in Zermatt

Europe Hotel & Spa(4 stars)

Riedstrasse 18 3920 Zermatt View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.9
  • Room
    5.8
  • Service
    5.9
  • Location
    5.5
  • Gastronomy
    5.8
  • Sport & Leisure
    5.6

Rating breakdown

  • excellent
    70
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Carlo
Fantastic week with very good food and always top snow.
  • Recommended hotel
  • Friends
  • Translated
  • Skiing and winter sports
  • January 2014
Our annual week at the hotel europe was beautiful as always. The family ruedi and Marianne Julen with their children and staff felt once again fantastic service. I look forward greatly to the month march, that i stay with family 10 days in europe spend can. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.0
    Distance to ski lift
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
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Patrizia
Oasis hotel europe Zermatt.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2014
It was as always a great stay at the hotel europe (for us the 3 time!). Very familiar and friendly and the dinner delicious! The breakfast buffet is great and one has energy for a beautiful day of skiing on the slopes, then pure relaxation in the hot tub! We will definitely stay there again, highly recommended. read hotel review
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.3
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
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Heinz
Great family hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2014
The hotel is family style run. The front desk was always very welcoming. You immediately felt welcome. I would highly recommend this hotel. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Marianne
Very friendly, courteous and competent.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2014
Our wishes were always taken into account and the chef is always good and always ready for a short chat. The hotel has been well renovated and is very atmospheric. We are pleased each new year after year our skiing holidays in europe hotel. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Room
    4.5
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Mirjam
Unique.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • December 2013
Cosy, small top hotel, all desires are being fulfilled, you feel like you are at home, yet enjoys the service of a 5 star hotel! Just great! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Carsten
... Simply a träumchen! 3. year in a row.
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Skiing and winter sports
  • December 2013
It couldn't have been better! We drive already for the 3 time in a row after Zermatt in this hotel. Great atmosphere, great atmosphere, very good location to ski bus, bakery, minimart, pedestrian area and ski shops. All of the rooms are great - no matter, whether in the new annex or in the main building (with matterhornblich). The spa area is wonderful and a must after a long day on the slopes. My tip: definitely book halfboard! The 5 - course dinner was amazing and alone a reason to spend their holiday ☺ read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
Close
Peter
Excellent.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2013
A good link between old and enlargement. Architecturally very well. Rooms are bright and friendly, good facilities, bathroom excellent. Spotlessly clean. Breakfast tionately good, all wishes were fulfilled. Age structure: from young to old, everyone feels comfortable due to the great hospitality of the family Julen and the best trained mitarbeiterteams. read hotel review
  • Room
    6.0

    The rooms in the new extension have good size, couch, desk, tv big screen tv with all channels, Air conditioning, balcony okay. Bath, shower and toilet very well arranged. Cleanliness was great! Minibar available, there is no wine in the offer. The same is true for the rooms in the old building. They have no air conditioning, but a view of the Matterhorn.

  • Location
    6.0

    400 metres distance to the main shopping street, very good. Zermatt offers everything from current events for sports and culture. Only elektrocarts in the place, no total vehicle weight, very pleasant for pedestrians. The solution for drivers: large multi-storey car park in täsch and then transfer to Zermatt by train or taxi. Absolutely acceptable.

  • Service
    6.0

    Well-trained staff, helpful with reservations for activities in place, foreign language skills: german, french, italian, english, swiss german. Room was spotless clean, always fresh towels, although this is not necessarily every day should be. You can quiet the towels several times and already therefore the environment!

  • Hotel
    6.0

    A good link between old and enlargement. Architecturally very well. Rooms are bright and friendly, good facilities, bathroom excellent. Spotlessly clean. Breakfast tionately good, all wishes were fulfilled. Age structure: from young to old, everyone feels comfortable due to the great hospitality of the family Julen and the best trained mitarbeiterteams.

  • Gastronomy
    6.0

    One says, english may not cook. Here the contrary shown. Every evening five course of the highest quality. Very varied the menu and the main course not like, is without problems a court to order. The restaurants (two): comfortably in the local dishes and other top modern. No dig after tips, very pleasant! Prices absolutely acceptable, even for the expensive Switzerland. The standard for night including breakfast and dinner: very good value for money!

  • Sport & Leisure
    5.0

    In the garden there are loungers for sunning with views of the Matterhorn, which nowadays at the zugebauten Zermatt no longer be taken for granted that. The new spa area has a sauna, jacuzzi also various massage treatments.

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Lynn
Would go again
  • Recommended hotel
  • Couples
  • Countryside & spa
  • July 2013
This hotel is an excellent value and of pristine Swiss quality. I would enjoy coming back and enjoying the dinners and wonderful food with a view of the Matterhorn in the background. Food, cleanliness were A+ read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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André
Family friendliness
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • April 2013
Another time great. Wines (specially from the piedmont), are delicious. Framework programme in the schwarznasenbar is highly recommended. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
Close
Erich
The best europe hotel & spa in Zermatt
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • April 2013
We despite the bad weather extremely comfortable, the relaxing jacuzzi, a finnish sauna, steam bath or jacuzzi. Also in the bio-herbal sauna we left,. The evening was cleaned daily with a 5-course gourmet menu complete. The next morning we were greeted with a rich breakfast with valais specialities looked after. Phenomenal, great hotel... read hotel review
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Read all hotel reviews

Information about Europe Hotel & Spa

Hotel Information

hotel.de

hotel.de *

The family-run Europe hotel enjoys a quiet and sunny location in Zermatt, a 10-minute walk from all 3 cable cars. It offers 16 new double rooms in the Alpine modern look and a new wellness area, free Wi-Fi in the entire building. Almost every room in the Europe Hotel & Spa has a balcony and the rooms in the main building offer a splendid view of the Matterhorn. In the wellness area you can find 2 saunas, a steam bath, a jacuzzi and you can enjoy a relaxing massage. Every morning a generous buffet breakfast is served and in the evening you can enjoy a delicious dinner, accompanied by one of the fine wines from the extensive list. The Single-Economy room is very adequate for children or teenagers. May-November:If cancelled up to 2 days before date of arrival, no fee will be charged.If cancelled later or in case of no-show, the total price of the reservationwill be charged.December-April:If cancelled up to 15 days before date of arrival, no fee will be charged.If cancelled later or in case of no-show, the total price of the reservationwill be charged. Reception hours: On business days: from 07:30 to 22:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

Amenities

Hotel amenities

  • Terrace
  • Non-smoking room
  • Hotel safe
  • Lift
  • Central heating

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Central heating
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Bathroom
  • Shower
  • Electronic room keys
  • Inside access
  • Wake up call/Alarm clock
  • Connecting rooms
  • Pets allowed

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurants altogether: 1
  • Number of restaurants for non-guests: 1
  • Vegetarian dishes
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Breakfast buffet
  • Packed lunches

A choice of sports

  • Hiking

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • Number of stars/domestic category: 4 Stars
  • Check in from: 15:00
  • Non-hotel guests can/cannot access the area: open
  • Late check out
  • Cash payment
  • English
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service