# 9 of 13 hotels in Hamburg - Harburg

Hotel Zur Altstadt(3 stars)

Neue Straße 23 21073 Harburg, Hamburg View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    2.8
  • Room
    2.8
  • Service
    4.1
  • Location
    5.1
  • Gastronomy
    4.3
  • Sport & Leisure
    0.0

Rating breakdown

  • excellent
    1
  • very good
    0
  • acceptable
    0
  • poor
    1
  • terrible
    0
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Marion
Small but sweet
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • City break
  • May 2013
The hotel is small, but very nice. Unfortunately there is no elevator. The breakfast was good. Leisure facilities does not exist, however the hotel is very central read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Room
    4.5
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Hotel
    4.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    2.0
    Family friendliness
    5.0
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Pancratia
Awful!
  • Hotel not recommended
  • Friends
  • Translated
  • Business trip
  • June 2012
I was on a business trip and I would not be from the employer bound been, I would have the hotel on the same day leave! The hotel no star, therefore I don't luxury expected and was therefore full of old furniture not surprised. But at least you can in Germany demand, that everything was clean. But no! There was hardly any vacuumed, everything was sticky, the shower was moldy and the worst what a yellow stained mattress (!) and so on. What do I do? I go to hotel staff and explain my problem. The polite, nice lady at ... reception took my complaint with what I found, the corresponding courtesy and I should once again bid, if on the next day something would be. Said done. On the next day had not changed, I am so to manager of the hotel gone. The me not even believed! I had it formally beg, the flaws to show 'must'. What I received, were excuses: the wouldn't be that bad, I was' picky ' (is still?) and stained mattresses think you' in every hotel, even with 10 stars' (smooth lied). All its mattresses would looks ( really great!). I he wrung, the relation of mattress to wash to the next day. Of course, nothing was made, except for the mattress reverse. Cheeky it is not. For the nice Receptionist, which, I think, always very much trouble ( the breakfast was always the same, but for any taste was something there for everyone), I am sorry, but I would in any case from this stand dissuade! read hotel review
  • Service
    2.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    1.0
  • Hotel
    1.3
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    1.0
  • Gastronomy
    3.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    3.0
  • Room
    1.0
    Size of the room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Location
    4.3
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    3.0
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Information about Hotel Zur Altstadt

Hotel Information

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Amenities

Hotel amenities

  • Non-smoking room
  • Internet
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Hair dryer

Spa offers

  • Spa centre

Other hotel information

  • All public and private areas are no smoking zones