# 11 of 460 hotels in Cape Town

The Westin Grand Hotel Cape Town Arabella Quays(5 stars)

Convention Square, Lower Long Street View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.4
  • Room
    5.5
  • Service
    5.3
  • Location
    5.1
  • Gastronomy
    5.5
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    9
  • very good
    0
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Jayant
Efficient for Purpose
  • Recommended hotel
  • Friends
  • Business trip
  • May 2014
A good hotel for business travellers, especially if you are involved in activities at the Convention Centre next door, like I was on this occasion. I found the hotel security and safety features good, and amenities were clean and efficient. Small things I particularly liked were the heated floor in the bathroom and the spin dryer for wet swimming costumes at the 19th floor pool! The pool itself was nice enough with a great view outdoors. One (of the two) restaurants was closed for renovation so food choices were limited during my stay. I found food & drink prices in ... the restaurant reasonable, but that is pretty much the case in most South African outlets from my perspective. read hotel review
  • Location
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    4.3
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
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Roswitha
Best hotel with the best view of Table Mountain
  • Recommended hotel
  • Couples
  • Other stay
  • January 2014
We received prompt and friendly reception on arrival after a long and tiring flight from Australia. We had requested a room with view, and boy we got that and more. The room was large, a second large change/ luggage room, and beyond that a large bathroom with separate shower and bath tub. It was like having three rooms separated by doors to each. We had upgraded to the SPG members rooms, which meant we enjoyed free drinks that evening, free breakfast each day. Dinner was only a nominal charge extra in the private dining room, all very exclusive with attention ... to personal service. One of the best facilities was the shuttle bus which operates every fifteen minutes to and from the harbour, where you'll find great shopping and dining as well as street entertainment all in a safe environment. At the end of the night the shuttle is there to take you back to your relaxing hotel. It all helps to make your stay so enjoyable. I would definitely stay there again. read hotel review
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
Close
Hans
Great hotel.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
Top class hotel in a very good location a beautiful city. The friendly and bright atmosphere throughout the house. We found nothing to complain about. read hotel review
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Dan
Unconditionally recommendable city hotel.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
Very good location. Shuttle to waterfront. Good accessibility with the car since it's directly by the congress centre. City center within walking distance. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Thomas
Hotel with a view.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
Top hotel in central location, short walk to the waterfront and downtown. Views of cape town, the waterfront and table mountain from the restaurant on the 19. floor (club floor). read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Emiliano
Bad service
  • Hotel not recommended
  • Singles
  • Other stay
  • September 2013
The main issue is that the hotel is way too expensive if you look at the service and quality of food provided. Apart form that, service was pretty bad, staff was unhelpful, rude and unprofessional. read hotel review
  • Location
    3.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Gastronomy
    3.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    3.0
  • Room
    3.5
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Hotel
    3.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    4.0
  • Service
    2.0
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    2.0
Close
Stefan
Nice hotel
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • May 2013
Very nice hotel in cape town with free shuttle to the waterfront. We have this hotel booked last minute, after the cape royal luxury hotel & spa had left, because this hotel absolutely a mistake was. When we in the Westin arrived was our vacation again nice. This hotel we could only recommend to anyone. Very friendly staff and delicious food. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Elana
My all time favorite; but join SPG!
  • Recommended hotel
  • Singles
  • Other stay
  • March 2013
One of my all-time favorites. Convenient to city and waterfront; comfortable; beautiful; great service. But being an SPG member made all the difference. read hotel review
  • Gastronomy
    5.0

    Food was fantastic but much better at upstairs dining room. Downstairs only so-so.

  • Service
    6.0

    Perfection. Everyone was so nice and they helped me with anything i needed.

  • Room
    6.0

    So comfortable and beautiful! SPG members can get high floors.

  • Location
    4.0

    There isn't much around the hotel but it's convenient to everything.

  • Hotel
    6.0

    One of my all-time favorites. Convenient to city and waterfront; comfortable; beautiful; great service. But being an SPG member made all the difference.

Close
Heidi
Super city hotel with great service
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
The Westin is a typical city hotel. On arrival the vehicle from the staff in the underground garage parked. Very warm welcome and the check in is easy. There is also german-language Staff. We have many tipps for excursions received. We also have a free upgrade to the executive floor. Super! The staff in the restaurant was very attentive. The rooms are modern and very nice. Great view of the waterfront. Nothing was missing. Haus- Shoes, bathrobe, everything. The hotel offers almost 1/2 hour. A shuttle service to the waterfront And back. We often liked to use it. Bus (red ... and blue) for sightseeing stops In front of the hotel. Everything was great, we can highly recommend it. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Silvia
The Westin - within walking distance to V & A Waterfront
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • February 2013
The Westin Cape Town is amazing. I was at the opening of parliament in cape town and the hotel was full of local politicians. As this left was anthological. Nevertheless the hotel was not crowded and the spa brilliant. Of the sauna one has a great view over the harbor and the hot tub can be a part of table mountain to see. The hotel is generally a bit 'cool' decorated. I liked it but really good pleased. read hotel review
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
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Read all hotel reviews

Information about The Westin Grand Hotel Cape Town Arabella Quays

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Kitchenette
  • Mobile phone reception
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Complementary bottle of water
  • Toiletries

Gastronomy

  • Restaurant
  • Diabetic menu
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Bicycle hire

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Airport transfer
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Dry cleaning