# 9 of 449 hotels in Cape Town

The Westin Grand Hotel Cape Town Arabella Quays(5 stars)

Convention Square, Lower Long Street View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.5
  • Service
    5.5
  • Location
    5.1
  • Gastronomy
    5.5
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    11
  • very good
    0
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Dan
Unconditionally recommendable city hotel.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
Very good location. Shuttle to waterfront. Good accessibility with the car since it's directly by the congress centre. City center within walking distance. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
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Roswitha
Best hotel with the best view of Table Mountain
  • Recommended hotel
  • Couples
  • Other stay
  • January 2014
We received prompt and friendly reception on arrival after a long and tiring flight from Australia. We had requested a room with view, and boy we got that and more. The room was large, a second large change/ luggage room, and beyond that a large bathroom with separate shower and bath tub. It was like having three rooms separated by doors to each. We had upgraded to the SPG members rooms, which meant we enjoyed free drinks that evening, free breakfast each day. Dinner was only a nominal charge extra in the private dining room, all very exclusive with attention ... to personal service. One of the best facilities was the shuttle bus which operates every fifteen minutes to and from the harbour, where you'll find great shopping and dining as well as street entertainment all in a safe environment. At the end of the night the shuttle is there to take you back to your relaxing hotel. It all helps to make your stay so enjoyable. I would definitely stay there again. read hotel review
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
Close
Thomas
Hotel with a view.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
Top hotel in central location, short walk to the waterfront and downtown. Views of cape town, the waterfront and table mountain from the restaurant on the 19. floor (club floor). read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Emiliano
Bad service
  • Hotel not recommended
  • Singles
  • Other stay
  • September 2013
The main issue is that the hotel is way too expensive if you look at the service and quality of food provided. Apart form that, service was pretty bad, staff was unhelpful, rude and unprofessional. read hotel review
  • Location
    3.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Gastronomy
    3.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    3.0
  • Room
    3.5
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Hotel
    3.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    4.0
  • Service
    2.0
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    2.0
Close
Elana
My all time favorite; but join SPG!
  • Recommended hotel
  • Singles
  • Other stay
  • March 2013
One of my all-time favorites. Convenient to city and waterfront; comfortable; beautiful; great service. But being an SPG member made all the difference. read hotel review
  • Gastronomy
    5.0

    Food was fantastic but much better at upstairs dining room. Downstairs only so-so.

  • Service
    6.0

    Perfection. Everyone was so nice and they helped me with anything i needed.

  • Room
    6.0

    So comfortable and beautiful! SPG members can get high floors.

  • Location
    4.0

    There isn't much around the hotel but it's convenient to everything.

  • Hotel
    6.0

    One of my all-time favorites. Convenient to city and waterfront; comfortable; beautiful; great service. But being an SPG member made all the difference.

Close
Read all hotel reviews

Information about The Westin Grand Hotel Cape Town Arabella Quays

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Gay friendly
  • Airport transfer
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Laundry service