# 34 of 125 hotels in Santo Domingo

Barceló Hotel Santo Domingo(4.5 stars)

Avenida Maximo Gomez esq, Av. 27 de Febrero 10204 Santo Domingo View on map
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Hotel review overview


Rating by categories

  • Hotel in general
  • Room
  • Service
  • Location
  • Gastronomy
  • Sport & Leisure

Rating breakdown

  • excellent
  • very good
  • acceptable
  • poor
  • terrible
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  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2013
We were greeted by a airline company in this hotel building, because our flight from Punta Cana from technical reasons paint had. We were with buses after santo domingo stituents. It came so on 200 persons at the same time in this hotel at, all checked in. With all understand, that for a hotel definitely a very stressful and not everyday situation is. The front desk was only occupied by one person. The 2. employees disappeared with the sight of the crowds in the restaurant, picked a plate with food and twisted in a backroom. Understandably was a staff was ... overburdened and accordingly extremely annoyed and unfriendly. Of al we after several hours finally a room had, worked unfortunately the light, since a problem with the reader in the room stock. As then turned out had some guests this problem. At the front desk you had no ear for us, as you still with the checking in was busy. Solid 6 times we were with a new coded map comforted and a stupid saying, we will bite the card correctly tuck in. When we a new room demanded, came finally one of the staff, the problem however also initially could not resolve. To about 3 hours we had finally light and wished us at the sight of the room again dark. The room was run-down, the carpet absolutely disgusting and dirty. Everywhere were stains and a vacuum cleaner had the carpet obviously hadn't seen. On the glasses were stains and fingerprints. The walls were filthy and dirty. The mini bar was empty. It was full mold, hair and stains. The bathroom was dirty and full of mold. The windows were not clean either, and fully black dust. The odor in the room was intolerable. Bitingly and rotten. One dared hardly, touching anything. This hotel is at best a 2 star category. The breakfast buffet was very poor and the food clearly stale. Drinks we were not offered, we could at best the syrups-juice from the machine can, unfortunately were at the table no glasses set and the waiters spoke no english (or didn't speak). In the bathroom was a basket with soap etc. And a tag' if more toiletries need, don't hesitate, at the front desk to questions. ' as we friendly to toothbrushes questions, raunte the receptionist only back' i don't think we have that. Go and buy. ' thanks. Everybody was visibly irritated. I have never been in a hotel so unfriendly treated and so unwanted comfortable. I have business very often in various hotels stayed in, this is the dirtiest, that i've ever seen. Absolutely not recommendable. read hotel review
  • Gastronomy
    Variety of food and drinks
    Overall cleanliness in the restaurant and in the dining areas
    Quality of food and drinks
    Atmosphere & furnishings
  • Hotel
    Condition of the Hotel
    General cleanliness of the different areas
  • Room
    Size of the room
    Size of the bathroom
    Cleanliness & linen change
    Room amenities (TV, balcony, safe, etc.)
  • Service
    Staff's knowledge of foreign language
    Reception, check-in & check-out
    Friendliness and helpfulness
    Competence (handling complaints)
  • Sport & Leisure
    Overall condition of the pool area
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Information about Barceló Hotel Santo Domingo

Hotel Information


hotel.de *

Barcelo Lina is located in the centre of Santo Domingo, the capital of the Domenican Republic, and belongs to the most traditional and famous hotels in the city. The restaurant is one of the country’s best. The hotel is suitable for business people (business services and conference rooms) and tourists (multifaceted activities and entertainment as the famous casino).
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Phone
  • Cable TV
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm


  • Restaurant
  • Vegetarian
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Eurocard/Mastercard
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Laundry service