# 91 of 92 hotels in Santo Domingo

Barceló Hotel Santo Domingo(4.5 stars)

Avenida Maximo Gomez esq, Av. 27 de Febrero 102004 Santo Domingo View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    2.8
  • Room
    3.8
  • Service
    3.0
  • Location
    5.5
  • Gastronomy
    3.8
  • Sport & Leisure
    3.5

Rating breakdown

  • excellent
    0
  • very good
    1
  • acceptable
    1
  • poor
    1
  • terrible
    0
Read all hotel reviews
Chris
Hell
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2013
We were greeted by a airline company in this hotel building, because our flight from Punta Cana from technical reasons paint had. We were with buses after santo domingo stituents. It came so on 200 persons at the same time in this hotel at, all checked in. With all understand, that for a hotel definitely a very stressful and not everyday situation is. The front desk was only occupied by one person. The 2. employees disappeared with the sight of the crowds in the restaurant, picked a plate with food and twisted in a backroom. Understandably was a staff was ... overburdened and accordingly extremely annoyed and unfriendly. Of al we after several hours finally a room had, worked unfortunately the light, since a problem with the reader in the room stock. As then turned out had some guests this problem. At the front desk you had no ear for us, as you still with the checking in was busy. Solid 6 times we were with a new coded map comforted and a stupid saying, we will bite the card correctly tuck in. When we a new room demanded, came finally one of the staff, the problem however also initially could not resolve. To about 3 hours we had finally light and wished us at the sight of the room again dark. The room was run-down, the carpet absolutely disgusting and dirty. Everywhere were stains and a vacuum cleaner had the carpet obviously hadn't seen. On the glasses were stains and fingerprints. The walls were filthy and dirty. The mini bar was empty. It was full mold, hair and stains. The bathroom was dirty and full of mold. The windows were not clean either, and fully black dust. The odor in the room was intolerable. Bitingly and rotten. One dared hardly, touching anything. This hotel is at best a 2 star category. The breakfast buffet was very poor and the food clearly stale. Drinks we were not offered, we could at best the syrups-juice from the machine can, unfortunately were at the table no glasses set and the waiters spoke no english (or didn't speak). In the bathroom was a basket with soap etc. And a tag' if more toiletries need, don't hesitate, at the front desk to questions. ' as we friendly to toothbrushes questions, raunte the receptionist only back' i don't think we have that. Go and buy. ' thanks. Everybody was visibly irritated. I have never been in a hotel so unfriendly treated and so unwanted comfortable. I have business very often in various hotels stayed in, this is the dirtiest, that i've ever seen. Absolutely not recommendable. read hotel review
  • Gastronomy
    1.5
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    1.0
  • Hotel
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
  • Room
    2.3
    Size of the room
    3.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    1.0
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
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Information about Barceló Hotel Santo Domingo

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    The hotel is situated at the heart of Santo Domingo, the capital of the Dominican Republic. Links to the public transport network are to be found directly in front of the hotel.
  • The hotel features 217 accommodation units. A lobby and a reception are available to guests. Amenities include a safe and currency exchange facilities. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. Gastronomic options include a restaurant and a bar. Shopping facilities are available. Parking facilities available to guests include a garage and a car park. Additional services include medical assistance, room service, a laundry and a hairdressing salon.
  • All rooms feature air conditioning and a bathroom. In most rooms, guests can enjoy a balcony providing pleasant views. A safe and a minibar also feature. The accommodation units offer a range of amenities, including a fridge. An ironing set is also available to guests. Most rooms are equipped with internet access, a telephone, a TV and a radio. In each of the bathrooms, guests will find a shower and a hairdryer.
  • The hotel offers a selection of sport and leisure opportunities. The hotel features an outdoor pool and a children's pool. Leisure options available to guests include a gym (no extra charge). Further available options include a casino.
  • Various meals and board options are bookable. Guests can select options including breakfast, lunch, dinner, half board and full board.
  • The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking

Room amenities

  • Computer connection
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages
  • Beauty treatments
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Dry cleaning