# 13 of 117 hotels in Basel

Pullman Hotel Basel Europe(4 stars)

Clarastrasse 43 4058 Basel View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.4
  • Service
    5.5
  • Location
    5.3
  • Gastronomy
    5.1
  • Sport & Leisure
    4.2

Rating breakdown

  • excellent
    15
  • very good
    3
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Ivan
Good hotel but bad experience
  • Hotel not recommended
  • Singles
  • City break
  • September 2014
Pullman Basel is without doubt a good hotel (despite the poor impression you will get when you see the building from outside). However during my stay I experienced some problems that make me think that improvement is still needed and this is why I won´t recomment this hotel yet: 1) the pillows smelled terrible, at the beginning I thought it was a paranoia from me, but after a while I had to put the pillows away (linen was of course fresh, but it was the pillow itself, I suppose they need some kind of cleaning from time to time). When ... I told the staff about this during the check-out they didn´t seem to give much credit to my words and not even apologized; 2) 8.15 in the morning I was awaken by a continuous knocking on the door: the cleaning lady. She apologized and told she would come later. However, an unwanted wake-up service. I expect the hotel to give its cleaning staff information about which rooms are already free and which not yet, to avoid situations like this. Neutral aspects: breakfast is correct, but nothing special. I don´t understand this lack of originality. Some typical product would make a difference and upgrade the experience for the guests. Negative point: the hotel is close to the Exhibition Center and also close to the main bridge over the river, but the street is not very appealing, specially at night, with some table dance locals and other bizarre shops. Another negative thing is that you cannot open the windows of the room. This "tinned" air is terrible! Positive aspects: toiletries are wonderful, above the average in this kind of hotels, other little things like shoehorn, sewing kit. also availabe in the room. There is a gorgeous fitness studio with great brand new machines. Design in general in all the hotel is very nice. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Service
    4.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    3.0
  • Location
    4.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
  • Room
    4.3
    Size of the room
    5.0
    Cleanliness & linen change
    1.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Gastronomy
    4.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
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Hamlin
Comfortable, near tram stop, river, shops
  • Recommended hotel
  • Singles
  • City break
  • September 2014
It has 5 floors, all well cleaned. Meals are available all round. International clientele. read hotel review
  • Gastronomy
    5.0

    Excellent breakfast with cold cuts, hot eggs and meats, veg, fruit salads, yoghurts, cheeses, teas. Did not sample the very expensive restaurrant on site. The bistro is more reasonable.

  • Service
    4.0

    Staff speak english. Smooth check in and out. City tax is extra even when room was prepaid. Front desk has maps.

  • Room
    5.0

    I was upgraded to a pretty swish room, with en suite bath, rain shower, bathrobes. Good fridge, space for your own items. Tea and coffee maker. TV works fine.

  • Location
    4.0

    Tram stop minutes away goes to train station, or city centre in minutes. Plenty of shops and supermarkets nearby, but many shut on Sundays. Dont forget your hotel confirmation acts as free pass for public transport, including to and from the airport, until you pick up a public transport card from the hotel.

  • Hotel
    5.0

    It has 5 floors, all well cleaned. Meals are available all round. International clientele.

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Dave
Nice hotel close to Bassel Messe
  • Recommended hotel
  • Singles
  • Business trip
  • September 2014
This used to be Mercury hotel but it has been recently refurbish into Pullman hotel (higher hotel category in Accor hotels chain). The location of the hotel is very good - very close to Basel Messe and not far away from Basel Markt plats (Basel Old town). Both location are easily reachable by walking. The hotel looks like new and the room I have got was very comfortable. My room was located on 6th (last) floor and had a nice balcony (The other rooms on this floor seems to have balconies too but I am not sure if that is ... available on the other floors). The size of the room was not very big but totally adequate for my needs. The same goes for the bathroom. It was short (1 night) but very nice stay. The only negative thing for me was relatively little food selection during breakfast. From 4 stars hotel I would expect more. read hotel review
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
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Information about Pullman Hotel Basel Europe

Hotel Information

hotel.de

hotel.de *

The former Mercure hotel has been transformed into a distinctive Pullman hotel. Regular guests will discover plenty of new features: an inspiring design, rooms equipped to a high standard, the modern Fit Lounge and a charming bistro. But why would you want to change perfection? The hotel is still located close to the exhibition center and the old town, and the six conference rooms, bathed in natural light, and the high culinary standards of the "Les Quatre Saisons" restaurant are the same as ever.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

Hotel News

06/08/2014:

The former Mercure hotel has been transformed into a distinctive Pullman hotel. Regular guests will discover plenty of new features: an inspiring design, rooms equipped to a high standard, the modern Fit Lounge and a charming bistro. The hotel is still located close to the exhibition center and the old town, and the high culinary standards of the "Les Quatre Saisons" restaurant are the same as ever.

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Cash machine on site
  • Phone
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Cable TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Coffee and tea
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Number of restaurants altogether: 2
  • Number of restaurants for non-guests: 2
  • Vegetarian
  • Vegetarian dishes
  • A la carte
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Breakfast buffet
  • Catering service

A choice of sports

  • Fitness centre

Other hotel information

  • City hotel
  • 24 hour reception
  • Number of stars/domestic category: 4 Stars
  • Check in from: 14:00
  • Early check in
  • Gay friendly
  • Late check out
  • Express check in and check out
  • Eurocard/Mastercard
  • German
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service