# 3 of 429 hotels in Sunny Beach

Hotel Helena Park(4.5 stars)

Sunny Beach 8240 Sunny Beach View on map
Average rating
Recommended
Trend

At a glance

  • We can only recommend this hotel (4)
    "We can only recommend this hotel" found in 4 reviews
    • " For a week great beach vacation with always friendly staff. We can only recommend this hotel . Details there are always and everywhere. Drinks in all-inclusive were very good so no ... " 
      5.333333333333334
      August 2012
    • " Great experience and great holiday " 
      5.8
      July 2012
    • " Well run and clean hotel with friendly service. Always good and tasty Spesenangebot. The rooms are clean and right well ... " 
      5.8
      July 2012
    • " Well run and clean hotel with friendly service. Always good and tasty Spesenangebot. The rooms are clean and right well equipped . The outdoor facilities are very nicely arranged. The entertainment during the day and ... " 
      5.8
      July 2012
  • Great beach (1)
    "Great beach" found in 1 review
    • " For a week great beach vacation with always friendly staff. We can only recommend this hotel. Details there are ... " 
      5.333333333333334
      August 2012
  • Always friendly staff (1)
    "Always friendly staff" found in 1 review
    • " For a week great beach vacation with always friendly staff . We can only recommend this hotel. Details there are always and everywhere. Drinks in ... " 
      5.333333333333334
      August 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.3
  • Location
    5.5
  • Gastronomy
    5.4
  • Sport & Leisure
    5.2

Rating breakdown

  • excellent
    71
  • very good
    10
  • acceptable
    2
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.828571428571428

Well arranged hotel with wohlfühlcharakter. Cleanliness in the hotel and the grounds are very largely written. The all inclusive offer was very good, delicious food and drink all day long. The guest structure was very varied. Next to many vacationers from Germany are equally english, russians, romanians as. But also Hungary, belgians and bulgarians were there. It was a peaceful coexistence. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.6999999999999997

I liked you admit in all honesty, the we vacation in this hotel really upset are, and if it 5 stars are, since vestehe i soon of the world nothing more. In the documents is, the the chairs at the beach included in the price, after verfugberkeit, the problem is... Every morning at 6:00 a. m. was already a real fight. Both at the beach, as well as in rest is, the reserving of beach chairs at the beach not allowed is, on other languages is even prohibited, …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (4)
      Comments related to "Hotel in general" found in 4 reviews
      • " For a week great beach vacation with always friendly staff. We can only recommend this hotel. Details there are always and everywhere. Drinks in all-inclusive were very good so no ... "  read hotel review
        5.333333333333334
        August 2012
      • " Great experience and great holiday "  read hotel review
        5.8
        July 2012
      • " Well run and clean hotel with friendly service. Always good and tasty Spesenangebot. The rooms are clean and right well ... "  read hotel review
        5.8
        July 2012
      • " Well run and clean hotel with friendly service. Always good and tasty Spesenangebot. The rooms are clean and right well equipped. The outdoor facilities are very nicely arranged. The entertainment during the day and ... "  read hotel review
        5.8
        July 2012
  • Location
    Pros
    • Beach (1)
      Comments related to "Location" found in 1 review
      • " For a week great beach vacation with always friendly staff. We can only recommend this hotel. Details there are ... "  read hotel review
        5.333333333333334
        August 2012
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " For a week great beach vacation with always friendly staff. We can only recommend this hotel. Details there are always and everywhere. Drinks in ... "  read hotel review
        5.333333333333334
        August 2012
  • Room
    Pros
    • Cleanliness (1)
      Comments related to "Room" found in 1 review
      • " Well run and clean hotel with friendly service. Always good and tasty Spesenangebot. The rooms are clean and right well equipped. The outdoor facilities are very nicely arranged. The entertainment ... "  read hotel review
        5.8
        July 2012
Jennifer
Great holiday!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2013
Zfufrieden with the hotel we were. Not without reason the rep confirmed us one of the best hotels in Sonnenstrand to have selected. We can further-recommend it genuinly! read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Jana & Steffen
Hotel ok, free beach oh dear!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2013
All in all angehmner holiday, since nice staff and very nice hotel. Unfortunately is a major issue the number of free beach chairs at the beach to name but a few. Since we every morning 7:30 a. m. towels on the beach chairs spread out, we had no chance a free couch to get. Whereas it with the 'huge' space at the beach (for two hotels - Helena Park and Helena Sands) we then reconsidered. We then inevitably the pay beach chairs (12,00 Euro per day for 2 beach chairs and an umbrella), unfortunately also place at the ... pool goods in short supply were (are in rows and crowd of loungers). This is for a 5 star hotel not acceptable unfortunately. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
Close
Hans
A beautiful area!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
I am now for the 3. time in this hotel and i received from the outset very well. The staff at reception, in the restaurant and were as always very friendly and skilled. The area was, as in the previous years very clean, in the rooms as well as the complex itself. Suggestions are almost always implemented. I will in the next year make again vacation here! Warm thanks to the team from the Helena Park! read hotel review
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
IG
Unfortunately very entauschend in the high season!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • July 2013
I liked you admit in all honesty, the we vacation in this hotel really upset are, and if it 5 stars are, since vestehe i soon of the world nothing more. In the documents is, the the chairs at the beach included in the price, after verfugberkeit, the problem is. Every morning at 6:00 a. m. was already a real fight. Both at the beach, as well as in rest is, the reserving of beach chairs at the beach not allowed is, on other languages is even prohibited, but not interested in this. We have even complained to the ... manager of the hotel good, why are the beach chairs were reserved, and the people are only around 11:00 or 12:00 a. m., since even the beach umbrellas without beach chairs there, and 10 broken umbrellas without reference (where one still 20 beach chairs stand could) but we the manager asked us at least the beach chairs are also available to make, but we reject get. Every day costs us the umbrellas here 24 Euro per stay per week or you can only on the cloths under the blazing sun. The room is a disaster, never in the life a 5 star hotel, rather 3 stars, small, ungemutlich, the tiles in the bathroom were broken. The only positive the food and the staff in the restaurant, the are the einzigenfreundlichen and fleisigen binchen. read hotel review
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
    Family friendliness
    3.0
  • Room
    1.3
    Size of the room
    1.0
    Cleanliness & linen change
    2.0
    Size of the bathroom
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Service
    1.8
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Donitchka
Great holidays at Helena Park!
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2013
Great holidays in a great place! This hotel is just perfect! The food is very tasty and varied! The pool is great but cold! The beach is great too but it Will be good to have more sunbeds for guets! All-inclusive is very good except That the beach bar is off! Animation team is great, very friendly and very funny! Special mention for Julian who is very professionnal and great animator! I hope he could be there again when I will be back!! Обичам хелена парк!! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Read all hotel reviews

Information about Hotel Helena Park

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

  • What the hotel offers
    Hotel Helena Park is a five star accommodation facility located in Sunny Beach, Bulgaria. This would be a perfect facility for families with small children and bigger groups of friends. Free private parking is possible on site; reservation is not needed. Check in starts at 2 PM and check out must be done before 12 AM. Wi-Fi is available in public areas and is free of charge. There is an airport shuttle that runs from the hotel. Pets are not allowed on the premises.
  • Location
    Local points of interest include Cacao Beach, Carousel DISK'O, Bedroom Beach Club and Briliantin Beach Bar. Hotel is located on site of the sets of the once popular TV show 'What Happens in Sunny Beach, Bulgaria'. Complex is situated approximately 35 kilometers from Bourgas Airport and 101 kilometers from Varna Airport.
  • Accommodation
    Hotel has 232 rooms. There are also honeymoon suites available. In room amenities include private bathroom with bathrobes and hair dryers, satellite TV , in room hire safety deposit box, direct dial telephone, wireless internet access , a daily replenished mini bar and a balcony.
  • Food and Drink
    The hotel's comfortable restaurant serves breakfast. Barbecue facilities are available. Moreover, nearby streets offer many different dining options, including cafes and diners that serve local cuisine.
  • Leisure
    Leisure options at this facility comprise of tennis court, billiards, table tennis, darts, hiking, mini golf, sauna, fitness centre, library, children's playground, karaoke bar and an entertainment staff. On site spa offers ayurvedic treatments, massages, facials and beauty services, body scrubs, manicures and pedicures, body treatments and body wraps.
  • Other facilities and services
    Additional services and amenities include boutiques with designer clothing and jewellery, room service, airport shuttle, car hire, shuttle service, concierge service, laundry, dry cleaning, ironing service, shoeshine, trouser press and meeting and banquet facilities.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Packed lunches

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Special massages
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • City hotel
  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Wifi
  • Free Wifi access included
  • Laundry service