Hotel Secrets Sanctuary Cap Cana^{(5 stars)}

the staff are although friendly and hard-working itself, but because of the very bad English, they are mostly overburdened. everything over and immediate at the time, if you want to be agreed, otherwise also small things just forget. Even tipping functions only partially. water in the mini-bar for a period of three days despite deponiertem tip is no longer filled is, is just embarrassing. dealing with complaints works not at all. Even the required conversation with the manager the hotel has been not taken serious.The international 5 restaurants only open 2, is not the promised standard. the quality varies from day to day strong, … read more

The hotel makes a passable first impression, but its extension to large. The restaurants offer except for the Italian quite good international food. The small beach near the pool cannot be used as stones lie around everywhere in the water, which can lead to injury. Annoying in the pool area the pool chairs, of which there are too few effectively, d. H. the Battle of the lounge chair started early morning, what a hotel of this category shouldn't happen. The facts listed in the catalog, nice shops etc. were wrong, since these operations all stood empty. The spa area, lt … read more

Preliminary remark: We like to stay for over 30 years around the globe and prefer with hotels in the upper price - and Qualitätssegment. This trip took us for 11 days in the NH Royal Beach Resort Punta Cana and then for three nights in the Secrets Sanctuary Resort. ( Hotel is one of the secrets hotels) per's quiet location in the new sited cap CANA; distance from the airport only 15 min, no flight noise architecturally impressive complex, successful restored Spanish hacienda and surrounding area ( the fortress) several suites and Villenkategorien, we stayed in a Castle suite in … read more

It was a very nice holiday, super entertainers. The only thing we negative, was that no one could speak German was!!! Everything only English and Spanish. For fun! … read more

First room ready hotel in the region in the Cap Cana, some projects in planning and whose future servicing construction are the crisis probably will do. Brilliant resting Profigolfplatz, huge ( a bit sterile and work in progress) Marina for another hotel (everything with a complimentary shuttle service to reach) - but otherwise dead, what it actually this island are rather on the positive side. Also the broadness Untypical and the ambiance of the area, the from three different Baustilen ( colonial main building, Ocean Castle and more was Mauritian-luxury village). Rooms in the main hotel complex with sea … read more