# 8 of 392 hotels in Hamburg

Grand Elysée Hotel Hamburg(5 stars)

Rothenbaumchaussee 10 20148 Hamburg View on map
Average rating
Recommended
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At a glance

  • Really friendly staff (1)
    "Really friendly staff" found in 1 review
    • " really friendly staff , great facilities and great locationthe restaurants topthe breakfast outstanding, only the ... " 
      6
      January 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.5
  • Location
    5.4
  • Gastronomy
    5.6
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    224
  • very good
    30
  • acceptable
    4
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.8

The hotel has high prices, the service but it is not necessarily the requirements. Check-in (on a friday afternoon!) There were long waits and obviously not well informed staff at the counter. So knew two women, that the hotel the hotel chain ' worldhotels'angehört and could with the miles & more card from lh nothing start. The room was then clean, quiet, bright and pleasantly furnished. The safe was with key lock. For me a good thing. Overall the locatio …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

1.6

At the check-in noted and confirmed, that no breakfast will be charged if you don't have breakfast, although with breakfast was reserved. Whilst checking out was then breakfast will be charged, although no breakfast was taken. Staircase only as escape route down possible, not as access to the floors. No instruction, that this aussperrt. Room to the street very noisy. A zimmerverlegung could/you do not really want to match. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " really friendly staff, great facilities and great locationthe restaurants topthe breakfast outstanding, only the ... "  read hotel review
        6
        January 2012
Daniela
Luxury hotel
  • Recommended hotel
  • Couples
  • City break
  • October 2014
It's a luxury hotel not far from the city lakes and just a kilometre from the Town Hall square. The service is excellent. The room is elegant and well decorated. The indoor pool is very large and beautiful. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    4.0
    Quality of the beach
    1.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    3.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    1.0
    Distance to ski lift
    1.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Claud
Pleasant atmosphere
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2014
Friendly and helpful staff, good food, nice rooms. I didn't use the spa area, though it looked very inviting. read hotel review
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    4.0
    Disabled-friendly
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Matthias
Good location for city breaks
  • Recommended hotel
  • Families
  • Translated
  • City break
  • August 2014
We had booked a family room and were very satisfied with the size and facilities. The beds are very hard, but still comfortable, we found the breakfast price too high. The pool area - actually very nice, but 40 people in the water - just too much. Super connection to public transport, here a fast train runs every 2-3 minutes. read hotel review
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
    Disabled-friendly
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Baljinder
Deserves to be called "Grand"
  • Recommended hotel
  • Singles
  • Business trip
  • June 2014
Facilities in the hotel and room befit the star rating of this hotel and the breakfast choice is just superb (depending on the hour, be prepared for the business crowd though). Also have an excellent selection of restaurants. Dammtor train station & Underground just a short walk away, as well as the Aussenalster and a couple of parks. Perfect for both holiday and business stay. And not to forget, the lovely and ever friendly staff at the reception. read hotel review
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
Close
Maria
Leaves nothing to be desired!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2014
Absolutely super and would gladly go again. The breakfast is unique. The Grand Elysee hotel is simply a feel-good hotel. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Daniel
Top modern hotel in the best location
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • April 2014
Very nice hotel, very modern decor. read hotel review
  • Hotel
    6.0

    Very nice hotel, very modern decor.

  • Service
    5.0

    Very fast service, only technicians are unreliable

  • Location
    6.0

    Top location in the middle of the town and yet quiet.

  • Gastronomy
    6.0

    Good and delicious food, something for everyone.

  • Room
    6.0

    Rooms are very modern

  • Sport & Leisure
    6.0

    Great gym, great pool. Whirlpool as well

Close
Wolfgang
Absolute 'spoiling hotel' with style
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • March 2014
The hotel is in its price range absolutely every requirements. The staff gives a competent and motivated impression. The location is central, but very quiet. The transport links (bf dammtor in sight and a 3 - minute walk through the park!) is worth 6 stars. Gladly again! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Romano
Friendliness we are huge written!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • March 2014
2. time Hotel Hamburg, first and certainly not last time, Hotel Grand Elysee Hotel Hamburg. This hotel is thoroughly recommended. The actions check-in/check-out went absolutely smoothly. You will with a, unaufgesetzten, friendliness and experiences during the entire stay. The breakfast buffet is varied, rich, fresh and tasty. The pool is largely enough around itself after the sauna (eucalyptus sauna, finnish sauna, steam bath) or the food; a bit to move. There is also a kneippsches water cure bath, and a jacuzzi. The gym should be sufficient. The hotel is great. You can actually reach everything to foot. Our conclusion: a ... great hotel with great. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Uwe
Earned First Class Hotel.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
I was for the umpteenth time here and the standard is still held. The room was huge and with everything equipped, which one from a 5 star hotel expected. The breakfast is very rich and there were freshly squeezed orange juice and eggs freshly made. Somewhat weak was dealing with my complaint about the billed price, the noisy hrs included breakfast was, but loud interpretation of the hotel without. The food unfortunately only the involvement of hrs. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    3.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Klemens
No 5 stars.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • City break
  • January 2014
We had already in may 2013 a hotel rooms in the Grand Elysee for new year (total 4 days) basis. I had the opinion, that we, at our anniversary, on a nice room it would. We wanted to on new year's eve in one of the nice restaurants a 4-5 course menu to take us and the new year in the bar to celebrate. Spa, during our stay a large role to play. On the day of arrival, we were told, that the new year's eve all restaurants and bar for the large new year's celebrations are reserved. For us ... there is no more table, only a flanierkarte for €5 0, - / person we were offered a glass of sparkling wine and the midnight buffet. Dress is announced. Thus had our plans for a beautiful wedding and eve from one minute to the other taken care of. Completely frustrated then we went to our room, with views of the backyard and noise, because with a lot of noise in unregelmäßgen intervals food and drinks at the other offices were delivered. We could then, after we complained to the front desk - the room for another change. The room was fine for us. The visit to the the spa area was also a huge flop. The Grand Elysee seems to be family hotel, as there were a lot of families with small kids were there (that should on the website be said). In the pool area it was accordingly loud. Now, children are can freely run around and have fun. So we were in the sauna area is withdrawn. Peace and wellness, far from it. Also had 1a 3 - year-old children fun. The relaxation room consisted of just 8 beach chairs! And of course they were manned. This was for each day of our stay the case. On request we were told, that the 'spa' also persons other than the guests of the hotels - of course against appropriate payment - is available. No wonder, then, that both sauna and pool area 'crowded' were. Conclusion our stay: A real disaster for at least inclusive parking - well over €7 00, -. Hotel guests. We were almost out of the hotel herauskomplementiert. The front desk clerk told me, it would be a matter of course, that new year's eve no place in the restaurant and in other buildings it would be equally. It may be. But on a short mail - they had at least 7 months - with the reference to the new year's program, combined with a reference to timely reservation - was probably too much required. And in the spa area, the private guests in like sardines squeeze, it is important, the payer from outside (thus €2 9, - per stay) can still purely. The by many guests, with which we talked during our stay, as well as seen. The Grand Elysee certainly has potential a 5 star hotel to be, but not under this management. Since i see rather 4 stars and only because of the very good breakfast. There is still a lot of work on it. read hotel review
  • Room
    4.0

    Sufficiently large and clean. A standard room with comfortable beds.

  • Location
    4.0

    Location good (near the alsterufers ) and one is in few going minutes on dammtorbahnhof and with public means of transport in the city or at the harbor.

  • Hotel
    3.0

    We had already in may 2013 a hotel rooms in the Grand Elysee for new year (total 4 days) basis. I had the opinion, that we, at our anniversary, on a nice room it would. We wanted to on new year's eve in one of the nice restaurants a 4-5 course menu to take us and the new year in the bar to celebrate. Spa, during our stay a large role to play. On the day of arrival, we were told, that the new year's eve all restaurants and bar for the large new year's celebrations are reserved. For us there is no more table, only a flanierkarte for €5 0, - / person we were offered a glass of sparkling wine and the midnight buffet. Dress is announced. Thus had our plans for a beautiful wedding and eve from one minute to the other taken care of. Completely frustrated then we went to our room, with views of the backyard and noise, because with a lot of noise in unregelmäßgen intervals food and drinks at the other offices were delivered. We could then, after we complained to the front desk - the room for another change. The room was fine for us. The visit to the the spa area was also a huge flop. The Grand Elysee seems to be family hotel, as there were a lot of families with small kids were there (that should on the website be said). In the pool area it was accordingly loud. Now, children are can freely run around and have fun. So we were in the sauna area is withdrawn. Peace and wellness, far from it. Also had 1a 3 - year-old children fun. The relaxation room consisted of just 8 beach chairs! And of course they were manned. This was for each day of our stay the case. On request we were told, that the 'spa' also persons other than the guests of the hotels - of course against appropriate payment - is available. No wonder, then, that both sauna and pool area 'crowded' were. Conclusion our stay: A real disaster for at least inclusive parking - well over €7 00, -. Hotel guests. We were almost out of the hotel herauskomplementiert. The front desk clerk told me, it would be a matter of course, that new year's eve no place in the restaurant and in other buildings it would be equally. It may be. But on a short mail - they had at least 7 months - with the reference to the new year's program, combined with a reference to timely reservation - was probably too much required. And in the spa area, the private guests in like sardines squeeze, it is important, the payer from outside (thus €2 9, - per stay) can still purely. The by many guests, with which we talked during our stay, as well as seen. The Grand Elysee certainly has potential a 5 star hotel to be, but not under this management. Since i see rather 4 stars and only because of the very good breakfast. There is still a lot of work on it.

  • Sport & Leisure
    2.0

    Totally overcrowded wellness - and pool area. Infants in the sauna, too few beach chairs in the area.

  • Gastronomy
    4.0

    The breakfast in the Grand Elysee could be seen. All restaurants relatively expensive but exquisite menu.

  • Service
    5.0

    The hotel staff is very friendly.

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Read all hotel reviews

Information about Grand Elysée Hotel Hamburg

Hotel Information

Hotel description

Hotel description

Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Charge

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: unalcoholic
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Inside access
  • Wake up call/Alarm clock
  • Connecting rooms
  • Pets allowed
  • Fire alarm
  • Hair dryer

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurant seats altogether: < 100
  • Diabetic menu
  • International
  • Vegetarian dishes
  • A la carte
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Cafe
  • Number of cafes altogether: 1
  • Number of cafes for non-guests: 1
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Poolbar

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Non-hotel guests can/cannot access the area: open
  • Early check in
  • Late check out
  • Airport transfer
  • Express check in and check out
  • Eurocard/Mastercard
  • Multilingual
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service