# 8 of 391 hotels in Hamburg

Grand Elysée Hotel Hamburg(5 stars)

Rothenbaumchaussee 10 20148 Hamburg View on map
Average rating
Recommended
Trend

At a glance

  • Really friendly staff (1)
    "Really friendly staff" found in 1 review
    • " really friendly staff , great facilities and great locationthe restaurants topthe breakfast outstanding, only the ... " 
      6
      January 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.6
  • Location
    5.4
  • Gastronomy
    5.6
  • Sport & Leisure
    5.4

Rating breakdown

  • excellent
    226
  • very good
    24
  • acceptable
    5
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.8

The hotel has high prices, the service but it is not necessarily the requirements. Check-in (on a friday afternoon!) There were long waits and obviously not well informed staff at the counter. So knew two women, that the hotel the hotel chain ' worldhotels'angehört and could with the miles & more card from lh nothing start. The room was then clean, quiet, bright and pleasantly furnished. The safe was with key lock. For me a good thing. Overall the locatio …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

1.6

At the check-in noted and confirmed, that no breakfast will be charged if you don't have breakfast, although with breakfast was reserved. Whilst checking out was then breakfast will be charged, although no breakfast was taken. Staircase only as escape route down possible, not as access to the floors. No instruction, that this aussperrt. Room to the street very noisy. A zimmerverlegung could/you do not really want to match. …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " really friendly staff, great facilities and great locationthe restaurants topthe breakfast outstanding, only the ... "  read hotel review
        6
        January 2012
Clara
I'm pickie...
  • Recommended hotel
  • Couples
  • City break
  • June 2015
....But this hotel could full feel all my exigences: great room (with very discrete decoration), great view from the window, great products quality and diversity at the breakfast! Pretty cool everything read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Location
    3.5
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    1.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Magdi
Vacation in Hamburg in a style
  • Recommended hotel
  • Singles
  • Other stay
  • April 2015
Hamburg would be highly enjoyed if you stayed in the grand elysee. Every thing in this hotel well designed from the furniture to the paintings. Plants and day light in the reciption, added to the cleanliness of its rooms Makes your stay enjoyable. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
Close
Claud
Pleasant atmosphere
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2014
Friendly and helpful staff, good food, nice rooms. I didn't use the spa area, though it looked very inviting. read hotel review
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    4.0
    Disabled-friendly
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Matthias
Good location for city breaks
  • Recommended hotel
  • Families
  • Translated
  • City break
  • August 2014
We had booked a family room and were very satisfied with the size and facilities. The beds are very hard, but still comfortable, we found the breakfast price too high. The pool area - actually very nice, but 40 people in the water - just too much. Super connection to public transport, here a fast train runs every 2-3 minutes. read hotel review
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    5.0
    Disabled-friendly
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
Close
Holiday Maker
Very good city center hotel - perfect weekend trip
  • Recommended hotel
  • Families
  • Translated
  • City break
  • June 2014
We stayed as a family in Hamburg in June and were very satisfied with the hotel. The two rooms were in the quiet part of the hotel (annex) right next to each other, and everything was well organized. The indoor pool was maybe a bit small for the number of guests (but it was also a long weekend) and it was also a bit hectic at breakfast in the morning (but outside you always still found a table outdoors in the sun) - so in both cases, small beauty deductions. The hotel is very centrally located (near Dammtor) and then ... with the uni area you also had some restaurant options nearby, so far it's a clear recommendation for a long weekend in Hamburg - especially if you arrive by plane and want to do it ecologically and car-free-) read hotel review
  • Sport & Leisure
    4.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Location
    4.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    5.0
Close
Baljinder
Deserves to be called "Grand"
  • Recommended hotel
  • Singles
  • Business trip
  • June 2014
Facilities in the hotel and room befit the star rating of this hotel and the breakfast choice is just superb (depending on the hour, be prepared for the business crowd though). Also have an excellent selection of restaurants. Dammtor train station & Underground just a short walk away, as well as the Aussenalster and a couple of parks. Perfect for both holiday and business stay. And not to forget, the lovely and ever friendly staff at the reception. read hotel review
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
Close
Marietta
Leaves nothing to be desired!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2014
Absolutely super and would gladly go again. The breakfast is unique. The Grand Elysee hotel is simply a feel-good hotel. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Daniel
Top modern hotel in the best location
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • April 2014
Very nice hotel, very modern decor. read hotel review
  • Service
    5.0

    Very fast service, only technicians are unreliable

  • Sport & Leisure
    6.0

    Great gym, great pool. Whirlpool as well

  • Hotel
    6.0

    Very nice hotel, very modern decor.

  • Gastronomy
    6.0

    Good and delicious food, something for everyone.

  • Room
    6.0

    Rooms are very modern

  • Location
    6.0

    Top location in the middle of the town and yet quiet.

Close
Wolfgang
Absolute 'spoiling hotel' with style
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • March 2014
The hotel is in its price range absolutely every requirements. The staff gives a competent and motivated impression. The location is central, but very quiet. The transport links (bf dammtor in sight and a 3 - minute walk through the park!) is worth 6 stars. Gladly again! read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Romano
Friendliness we are huge written!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • March 2014
2. time Hotel Hamburg, first and certainly not last time, Hotel Grand Elysee Hotel Hamburg. This hotel is thoroughly recommended. The actions check-in/check-out went absolutely smoothly. You will with a, unaufgesetzten, friendliness and experiences during the entire stay. The breakfast buffet is varied, rich, fresh and tasty. The pool is largely enough around itself after the sauna (eucalyptus sauna, finnish sauna, steam bath) or the food; a bit to move. There is also a kneippsches water cure bath, and a jacuzzi. The gym should be sufficient. The hotel is great. You can actually reach everything to foot. Our conclusion: a ... great hotel with great. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Read all hotel reviews

Information about Grand Elysée Hotel Hamburg

Hotel Information

Hotel description

Hotel description

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Rooms with disabled access
  • Shops in the hotel
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Sofa bed
  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: unalcoholic
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Connecting rooms
  • Pets allowed
  • Fire alarm
  • Hair dryer

Gastronomy

  • Breakfast
  • Restaurant
  • Number of restaurant seats altogether: < 100
  • Diabetic menu
  • Vegetarian
  • Vegetarian dishes
  • A la carte
  • Dishes for those with allergies
  • Gluten free
  • Hotel bar
  • Number of hotel bars for non-guests: 1
  • Cafe
  • Number of cafes altogether: 1
  • Number of cafes for non-guests: 1
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Non-hotel guests can/cannot access the area: open
  • Early check in
  • Honeymoon
  • Late check out
  • Airport transfer
  • Express check in and check out
  • Visa
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Post service