# 1 of 27 hotels in Akumal / Riviera Maya

Hotel Grand Palladium Kantenah Resort & Spa(4.5 stars)

Carretera Chetumal-Pto Juarez Km 256-100 Mpio. De Solidaridad, Q. Roo C.P. 77710 Show map
Hotel Pictures - Hotel Grand Palladium Kantenah Resort & Spa
Average
Recommended
Trend

At a glance

  • Great holiday (15)
    "Great holiday" found in 34 reviews
    • " Great holiday in a great hotel " 
      5.319444444444445
      August 2012
    • " Great holiday in a great hotel " 
      5.319444444444445
      August 2012
    • " An excellent hotel , that fulfilled our expectations and the descriptions of the relevant travel offerers in the ... " 
      5.833333333333333
      July 2012
    • " Cell phone reception was okay. We were in October there (end of rainy season), the weather was just great and everything was very green (2 days of rain). the hotel is very recommendable would gladly again come. definitely excursions undertake, since the country and people are ... " 
      5.666666666666667
      November 2011
    • " Great vacation in a super hotel ! " 
      5.452777777777778
      October 2011
    • " ... were not impressed. The beach is wonderful with palm trees, beach volleyball area and a beach bar. By palm trees and palms is the arrangement of the beach chairs were not close to each other, but very beautifully designed and you don't feel like sardines in oil on the beach the. There is also directly at the hotel ... " 
      5.452777777777778
      October 2011
    • " It is a very nice hotel , with de, m jungle integrated it was wonderful with the coatis, flamingos, butterflies, ... " 
      5.605555555555555
      February 2012
    • " ... where you lots of shops and restaurant and the mooring for the excursion Färe after cosumel is the at any time see on your own. we will in any case Mexico and this hotel visit again because we really enjoyed it . " 
      5.605555555555555
      February 2012
    • " I would recommend the previously submitted reviews only confirm. A great hotel with a great service and very friendly staff. Who here to complain about has, should rather ... " 
      5.916666666666667
      April 2012
    • " This hotel complex really corresponds 5 *. Meals and offered drinks you could even with 6 star rating. The 21 days stay were vacation at it's best. We can only recommend this hotel . " 
      5.883333333333333
      June 2012
    • " ... friendly and helpful. People, the unfriendliness complaints should remember: what goes around forest calls, then the ECHO returns, or about the food (at home probably from the box). in short: this hotel is brilliant ! " 
      4.897222222222222
      February 2012
    • " the complex the hotel has been accumulated (kantenah, colonial, white sand, and Riviera Resort) are partly natural landscapes with tropical vegetation, from the impressive reception area and the clean hotel 's own beach section integrated. in this clean area about 1600 rooms. to 80% of the ... " 
      4.5
      January 2012
    • " Gym: All devices in very good Condition . Spa: not used (, because simply the weather too good was), but made a good ... " 
      5.5
      December 2011
    • " super hotel great service " 
      6
      January 2012
    • " the complex is very large , all in all there are 4 hotels, which you can use. By the pool are always lots of people, but ... " 
      6
      January 2012
  • Very friendly staff (14)
    "Very friendly staff" found in 14 reviews
    • " very friendly staff even without tip, one had to never longer than a small moment wait and already was someone for ... " 
      5.666666666666667
      November 2011
    • " It is a very nice hotel, with de, m jungle integrated it was wonderful with the coatis, flamingos, butterflies, iguanas, they are tame and let the people feed. The complex is enormous the staff is very friendly and helpful . We are more often with the Colektivo (collecting taxi) to direct in front of the hotel is ... " 
      5.605555555555555
      February 2012
    • " the staff are friendly but not very hard-working. " 
      4.333333333333333
      January 2012
    • " The room service was good . The suite is a bit bigger as a normal room, with a bath and with wanner passable. If possible ... " 
      4.333333333333333
      January 2012
    • " ... most beautiful vacation and we were already in a few countries in the world, but with such a lovely area we have never experienced something like that or seen absolute class and thanks for the great service " 
      5.883333333333333
      April 2012
    • " I would recommend the previously submitted reviews only confirm. A great hotel with a great service and very friendly staff. Who here to complain about has, should rather stay at home. " 
      5.916666666666667
      April 2012
    • " I would recommend the previously submitted reviews only confirm. A great hotel with a great service and very friendly staff . Who here to complain about has, should rather stay at home. " 
      5.916666666666667
      April 2012
    • " we had selected this hotel for our honeymoon and we felt like we were in paradise. Staff are very friendly and helpful. People, the unfriendliness complaints should remember: what goes around forest ... " 
      4.897222222222222
      February 2012
    • " the staff were friendly , Foreign language skills were good English. with the cleaning of the rooms we were satisfied. ... " 
      4.5
      January 2012
    • " in every aspect immaculate. We have rearly seen such friendly staff experienced. " 
      5.5
      December 2011
    • " super hotel great service " 
      6
      January 2012
    • " the staff were always friendly and good English spoken. In the various restaurants the waiters were extremely friendly and the ... " 
      6
      January 2012
    • " Mainly English and of course Spanish spoken. the staff are very friendly and helpful . complaints we had no. " 
      4.833333333333333
      November 2011
    • " Great hotel area with a lot of contact the animals... Hubs bears, birds, racoons. Room was cleaned each days. Large selection of restaurants. The staff was very friendly . The Segway tour (bookable at the pool), you should... Has made a lot of fun. The 2-days round ... " 
      5.105555555555555
      June 2011
  • Food was simply great (4)
    "Food was simply great" found in 4 reviews
    • " ... the terrain drive. With only 50% booked one impression almost alone at the beach to be( was very pleasant). cleanliness: Rooms, pool, beach all in a top condition. we had all-inclusive, the food was simply great . There were many Canadians and Americans there, hardly Europeans. " 
      5.666666666666667
      November 2011
    • " With about 14 restaurants and plenty of bars was a starvation or die of thirst impossible, everywhere really friendly and very clean. the food was very diverse every day an other Subject, as soon as a small gap at the buffet visible came the staff and ... " 
      5.666666666666667
      November 2011
    • " ... At trips one can definitely recommend Sian Ka'an coba and the jeep safari. In the Safari you can see turtles, dolphins wild, go snorkeling on the reef, in a lagoon swimming and food (which was very tasty ) in a small fishing village and so on Xel ha, xcaret you should better. We have nothing ... " 
      5.452777777777778
      October 2011
    • " ... The cocktails and other drinks were very good. In the buffet restaurant you got a table assigned and disinfectants for the hands. Apart from that everything was very hygienic and clean. The food was great and the buffet had a big selection, so something for everyone is. We tried each specialty ... " 
      6
      January 2012

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.2
  • Location
    5.3
  • Gastronomy
    5.3
  • Sport
    5.5

Rating breakdown

  • Excellent
    93
  • Very Good
    17
  • Acceptable
    3
  • Poor
    1
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

5.808333333333334
1 out of 1 people found this review helpful

The grand palladium kantenah is one of the 4 hotels grand palladium chain. You can all 3 other hotels also with. The beach is wonderful, the pools we didn't use much, were but also great. Very recommendable the spa with massive überlaufpool, hot tubs, sauna, steam bath, everything included. Included also the food in 8 different themed restaurant, food absolutely delicious and very nice arranged. The best of brazilian and italian. The evening shows with ve …  read more

The most helpful critical review

3.5305555555555554
1 out of 5 people found this review helpful

Such a unmotivated, unfriendly serving staff we have nowhere met. That was a real pity, apart from that we would recommend the hotel, there beach and pool very nice. …  read more

Summary of guest reviews by categories

Hotel in general
  • " I would recommend the previously submitted reviews only confirm. A great hotel with a great service and very friendly staff. Who here to complain about has, should rather ... "  Read more
    5.916666666666667
    April 2012
  • " This hotel complex really corresponds 5 *. Meals and offered drinks you could even with 6 star rating. The 21 days stay were vacation at it's best. We can only recommend this hotel. "  Read more
    5.883333333333333
    June 2012
  • " The hotel really is recommendable, a very generous hotel complex with lots of possibilities, a super spa area, a large restaurant ... "  Read more
    5.430555555555556
    April 2012
  • " Great holiday "  Read more
    5.105555555555555
    June 2011
  • " Great hotel area with a lot of contact the animals... Hubs bears, birds, racoons. Room was cleaned each ... "  Read more
    5.105555555555555
    June 2011
  • " ... of restaurants. The staff was very friendly. The Segway tour (bookable at the pool), you should... Has made a lot of fun. The 2-days round trip was great but you should do. For us it was a great holiday. "  Read more
    5.105555555555555
    June 2011
  • " Great hotel would book time again we each "  Read more
    5.611111111111112
    June 2011
  • " The best hotel in the we were so far. So one imagines vacation before, on the beach in the hammock under palm ... "  Read more
    5.611111111111112
    June 2011
  • " ... locations former. Alone it is a varied! A variety of animals anytime again on the path, boat at the hotel Riviera, and the present jungle in the the whole resort integrated is, simply inspiring! We were very satisfied and would book this hotel again. But since it's our second trip to Mexico was, for us it is not ... "  Read more
    5.444444444444444
    February 2012
  • " An excellent hotel, that fulfilled our expectations and the descriptions of the relevant travel offerers in the ... "  Read more
    5.833333333333333
    July 2012
  • " In total a really great vacation. It is a very large hotel complex, almost a small village! Something for everyone and to see ... "  Read more
    5.125
    April 2012
  • " ... It is a very large hotel complex, almost a small village! Something for everyone and to see there are also enough, alone the hotel complex. This complex has to be experienced, we were altogether very satisfied. A trip to the chitchen Itza Maya pyramid or some cenotes is a must! Playa del Carmen is by bus ... "  Read more
    5.125
    April 2012
  • " Great vacation in a super hotel! "  Read more
    5.452777777777778
    October 2011
  • " ... were not impressed. The beach is wonderful with palm trees, beach volleyball area and a beach bar. By palm trees and palms is the arrangement of the beach chairs were not close to each other, but very beautifully designed and you don't feel like sardines in oil on the beach the. There is also directly at the hotel ... "  Read more
    5.452777777777778
    October 2011
  • " Very beautiful hotel with perfect service ☺ "  Read more
    5.958333333333333
    February 2012
  • " Us has fallen it very well, the staff was very nice and accomodating. The beach was great and it were also always enough beach chairs ... "  Read more
    5.583333333333333
    May 2011
  • " I would recommend the previously submitted reviews only confirm. A great hotel with a great service and very friendly staff. Who here to complain about has, should rather stay at home. "  Read more
    5.916666666666667
    April 2012
  • " I would recommend the previously submitted reviews only confirm. A great hotel with a great service and very friendly staff. Who here to complain about has, should rather stay at home. "  Read more
    5.916666666666667
    April 2012
  • " ... most beautiful vacation and we were already in a few countries in the world, but with such a lovely area we have never experienced something like that or seen absolute class and thanks for the great service "  Read more
    5.883333333333333
    April 2012
  • " Great hotel area with a lot of contact the animals... Hubs bears, birds, racoons. Room was cleaned each days. Large selection of restaurants. The staff was very friendly. The Segway tour (bookable at the pool), you should... Has made a lot of fun. The 2-days round ... "  Read more
    5.105555555555555
    June 2011
  • " we had selected this hotel for our honeymoon and we felt like we were in paradise. Staff are very friendly and helpful. People, the unfriendliness complaints should remember: what goes around forest ... "  Read more
    4.897222222222222
    February 2012
  • " It is a very nice hotel, with de, m jungle integrated it was wonderful with the coatis, flamingos, butterflies, iguanas, they are tame and let the people feed. The complex is enormous the staff is very friendly and helpful. We are more often with the Colektivo (collecting taxi) to direct in front of the hotel is ... "  Read more
    5.605555555555555
    February 2012
  • " very friendly staff even without tip, one had to never longer than a small moment wait and already was someone for ... "  Read more
    5.666666666666667
    November 2011
  • " in every aspect immaculate. We have rearly seen such friendly staff experienced. "  Read more
    5.5
    December 2011
  • " the staff are friendly but not very hard-working. "  Read more
    4.333333333333333
    January 2012
  • " The room service was good. The suite is a bit bigger as a normal room, with a bath and with wanner passable. If possible ... "  Read more
    4.333333333333333
    January 2012
  • " super hotel great service "  Read more
    6
    January 2012
  • " the staff were always friendly and good English spoken. In the various restaurants the waiters were extremely friendly and the ... "  Read more
    6
    January 2012
  • " the staff were friendly, Foreign language skills were good English. with the cleaning of the rooms we were satisfied. ... "  Read more
    4.5
    January 2012
  • " Mainly English and of course Spanish spoken. the staff are very friendly and helpful. complaints we had no. "  Read more
    4.833333333333333
    November 2011
  • " Unfriendly staff, beach and complex great "  Read more
    3.5305555555555554
    August 2012
  • " ... At trips one can definitely recommend Sian Ka'an coba and the jeep safari. In the Safari you can see turtles, dolphins wild, go snorkeling on the reef, in a lagoon swimming and food (which was very tasty) in a small fishing village and so on Xel ha, xcaret you should better. We have nothing ... "  Read more
    5.452777777777778
    October 2011
  • " ... the terrain drive. With only 50% booked one impression almost alone at the beach to be( was very pleasant). cleanliness: Rooms, pool, beach all in a top condition. we had all-inclusive, the food was simply great. There were many Canadians and Americans there, hardly Europeans. "  Read more
    5.666666666666667
    November 2011
  • " With about 14 restaurants and plenty of bars was a starvation or die of thirst impossible, everywhere really friendly and very clean. the food was very diverse every day an other Subject, as soon as a small gap at the buffet visible came the staff and ... "  Read more
    5.666666666666667
    November 2011
  • " ... The cocktails and other drinks were very good. In the buffet restaurant you got a table assigned and disinfectants for the hands. Apart from that everything was very hygienic and clean. The food was great and the buffet had a big selection, so something for everyone is. We tried each specialty ... "  Read more
    6
    January 2012
  • " ... accomodating. The beach was great and it were also always enough beach chairs available. The entertainment team was very loud instrumentation at the pool, but for the young people was it great. The food was very varied and you could use all four palladium hotels. Cocktails were unfortunately also much to tasty ... "  Read more
    5.583333333333333
    May 2011
  • " ... (kantenah, colonial next to each other and white sand and Riviera). But it could be used it all. The hotel also no beds castle, but with many small buildings perfect integrated into the nature. The food was very varied and there was a large selection at the buffet. However, it is more designed for Americans. But ... "  Read more
    5.452777777777778
    October 2011
  • " This hotel we can definitely recommend. Here is every individual Euro useful in a terrific vacation invested. The hotel lies directly at a beautiful beach - white sand- grünblaues water, enough sunbeds and shade-giving Palm trees and thatched-roof screens at the beach. The whole massive complex ... "  Read more
    5.916666666666667
    July 2012
  • " The room service was good. The suite is a bit bigger as a normal room, with a bath and with wanner passable. If possible you should book a royal suite. the standard ... "  Read more
    4.333333333333333
    January 2012
  • " ... is very large, all in all there are 4 hotels, which you can use. By the pool are always lots of people, but apart from that you can tell not at all, that many visitors are here, quiet atmosphere. The rooms are big enough, ours was two queen size beds equipped. The entire area is very clean and the staff ... "  Read more
    6
    January 2012
  • " the hotel is in a hotel area, consisting of 5 hotels, embedded. It is located in good condition. Both the public areas, as well as our room were very clean and tidy. for the physical well-being is around the clock provided. We were able to all inclusive 24 ... "  Read more
    5.5
    January 2012
Markus
Austria
  • Couple
  • Age 19-25
7 Other hotel reviews
4.3
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
The friendliness of the staff there were ups and downs. Our maid was for example top (their 2 times during our stay $5 given), this has always cleaned properly, small towel animals gebastelt, and always had a nice 'hola' on the lips. At the bar/lobby was the service average, it was in the evening fully, you had to often longer wait until any who came the orders, it is also happened that no one came. The service/organization in the main restaurant was really bad! The concept that each guest a table, i can understand, but that it is simply impossible for … read more
Josef
Germany
  • Friends
  • Age 51-55
2 Other hotel reviews
5.3
Rated:  
  • 3 weeks
  • Beach
  • Hotel recommended
General: The complex is huge, the palladium divided but in 5 areas: Palladium kantenah, palladium colonia, palladium Riviera, palladium white sands, and royal suites. Guest can, except for small spaces the royal suites, all spaces use so that the whole actually a hotel is. Reception: The front desk is a model of friendliness and explained already at check in the hotel complex and the offer. Electric cars in the shuttle service bring the guests to their rooms. A train connects the lobbies of the various hotel spaces together. Room : (free upgrade to junior suite) Our room was clean and neat. In the somewhat small bathroom was a bath … read more
Alisa
Germany
  • Couple
  • Age 19-25
1 Other hotel reviews
5.3
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
With the friendliness of the service personnel we were the whole two weeks always very satisfied. Nobody rushed after a tip or was only after tip friendly. On the contrary also without tip was the all of the staff very friendly and so there is naturally also gladly a few Dollar tip. Foreign language skills were mostly in english and spanish available. German actually not at all. We had spanish and english. Rooms are cleaned daily and also clean. From and to little things to have forgotten like shampoo or even the re-filling of facial tissues or toilet paper. Whereas the already … read more
Richter
Austria
  • Couple
  • Age 61-65
1 Other hotel reviews
5.9
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
We were for the first time a resort of this size and the equipment and management impressed everything in the best way ran properly, the location respectively the room was generous, vacation at it's best!. The staff in its direct naive (positive-intentioned attitude) extremely personable. The kitchen except some faults great. We would gladly come again! … read more
4.2
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
Here once again a short summary: Food was of the quality rather bad. At the buffet is real arose. You were always assigned a seat, although lots of spaces are available. The plates and the cutlery were often not clean. You had to get drinks with the staff order. This speaks however only very bad english. Some of the food not freshly prepared or even frozen. Cakes and fruit were Good but otherwise that wasn't the case great. If you want a 'à la carte' restaurant ' evade, there is almost always wait and snakes. The quality of the dishes there is not much better. The … read more
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Information about Hotel Grand Palladium Kantenah Resort & Spa

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hotel.de *

Grand Palladium Kantenah Resort and Spa is located on a spectacular estate of over 700,000 m2, surrounded by lush gardens with tropical vegetation and a private beach front of 800 metres of white fine sand running into the turquoise waters of the Caribbean. All guests are also invited to use the facilities provided by the Grand Palladium White Sand Resort and Spa, the Grand Palladium Colonial Resort and Spa and the Grand Palladium Riviera Resort and Spa, except for the neighbouring Royal Suite facilities. The hotel has a Mayan Indian decor and offers guests the ideal place to enjoy relaxing holidays in the company of your family and/or friends. One must mention that the construction has respected the flora and fauna of the area, and all the hotels buildings are completely integrated into the vegetation, thus avoiding indiscriminate tree felling. The hotel has an expert team of biologists who are responsible for maintaining the perfect ecosystem for the well-being of the hundreds of animal and vegetable species, which live in the complex.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 hotel.de

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Internet
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Fan
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Airport transfer
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service
read hotel information