Hotel Pestalozzi Lugano(2 stars)

Piazza Indipendenza 9 6901 Lugano View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.1
  • Service
    5.8
  • Location
    5.7
  • Gastronomy
    5.1
  • Sport & Leisure
    3.2

Rating breakdown

  • excellent
    71
  • very good
    10
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Rosie
Very helpful and friendly staff
  • Recommended hotel
  • Friends
  • Business trip
  • February 2015
Our suitecase numer lock was out of order and we are so lucky to have their staff helping us to unlock it, he did a great job to open it without broken the pull tab so we don’t need to buy a new suitecase. Eventhough he cannot speak English, but we do communicate well. Thank you so much! read hotel review
  • Hotel
    3.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
    Family friendliness
    4.0
  • Room
    5.0
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Service
    5.7
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
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Cynthia
A good hotel
  • Recommended hotel
  • Singles
  • Business trip
  • February 2015
The hotel was good and well situated in the center of the city. The room was well equipped and clean. The food was high quality and cheap. The staff were friendly, attentive, and fluent in a range of languages. read hotel review
  • Room
    4.0
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Service
    4.8
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
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Daniel
Nice hotel in a good location
  • Recommended hotel
  • Singles
  • Business trip
  • February 2015
Location: The hotel is in the middle of the city - highly accessible & easy to find it; Service: All staff in the hotel are helpful and friendly; Facilities: Basic amenities are provided; Housekeeping staff make up the room everyday. Good! read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
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Helen
Good Hotel: Central and Friendly
  • Recommended hotel
  • Friends
  • Business trip
  • October 2014
The hotel was of a usual standard for Swiss hotels, in the fact that it was in an old building and therefore the furnishings were quite dated. However the cleanliness, location, customer service and breakfast were excellent. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.7
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
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Nils
High quality of the room relative to the price
  • Recommended hotel
  • Singles
  • Business trip
  • August 2014
The quality of the room was high compared to the price. The room was clean, and the staff was very friendly. The variety of food was not large, but good enough and of good quality compared to the price. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.5
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
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Helga
Staying in a friendly hotel close to the Lake
  • Recommended hotel
  • Singles
  • Beach holiday
  • August 2014
It was very nice to stay at your hotel. Previosuly I used to stay in an other hotel which is near to the railway station. Compared to that one I enjoyed now that I am in the city centre, tmoreover he Park Ciani and the beach were very close to me. read hotel review
  • Service
    4.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.3
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Maya
A very good place to stay
  • Recommended hotel
  • Singles
  • Business trip
  • July 2014
My stay was very good, I got very much help from the people at the registration desk. The only disappointment was the quality of the lunch - it was very tasteless. At any rate, I would recommend the hotel to other people. read hotel review
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    3.8
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    4.0
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Ruth
Wonderful hotel, friendly staff who were flexible
  • Recommended hotel
  • Couples
  • Business trip
  • June 2014
Thanks to the staff at the hotel for a wonderful stay. I appreciated the flexibility of the staff when I asked for a room change to accommodate my husband. Clean rooms, well prepared, lovely views. read hotel review
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.0
    Size of the room
    4.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
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Ivo
For 1 night ok.
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • December 2013
The location is great, but there were a few drawbacks. I am aware, that i in a 2 star hotel not a 5 * facilities could expect. For a hair dryer at the front desk ask i found difficult. My single room and the bed were very small (looked more like a prison cell and not like a hotel room). The blanket consisted of 3 layers which i personally tedious think, because with the time auseinderfällt. I prefer 'classic' bed linen. The room was very noisy, every step in the hallway outside. In the bathroom on the floor, i found ... a long hair. read hotel review
  • Location
    5.7
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
  • Room
    3.3
    Size of the room
    1.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Gastronomy
    4.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
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GEORGE OSOO
A small fantastic hotel in the middle of Lugano
  • Recommended hotel
  • Singles
  • Other stay
  • October 2013
The TVs in the rooms are not taking cognizant of those who speak English NO BBC CNN / ALJAZEERA amongst other channels No balcony for rooms as it is an old design which has to do with safety No emergency exits apart from the Lift and stairs because of OLD design Generally good as it is in the centre of the town with a bus stop in front and near the Central Bus station. The reception and front desk are fantastic The cleanliness of the roos daily is the best. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    4.0
  • Room
    4.5
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Read all hotel reviews