# 7 of 243 hotels in Hurghada

Hotel Mercure Hurghada(4 stars)

Safaga road, km-12 View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.6
  • Location
    5.5
  • Gastronomy
    5.6
  • Sport & Leisure
    5.7

Rating breakdown

  • excellent
    521
  • very good
    41
  • acceptable
    11
  • poor
    4
  • terrible
    2
Read all hotel reviews

The most helpful positive review

4.666666666666667

The hotel offers much for sportsmen and the adventurous. The garden will was fantastically well maintained, in the room it becomes neglected. The food in buffet form is not super and for jedenwas for everyone. The location at the beach and the sun loungers are absolutely great. The staff is always nice and friendly and helped wherever they could. In the hotel are different guests from young to old. A few russian, however, just the same a lot of french peo …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.3611111111111107

Food was, but this is probably matter of taste is, not to enjoy \u2639 chairs, tables and table-ware often dirty. Restaurant in the evening completely overcrowded. Rooms okay. Daily fresh towels. Cleanliness but unfortunately rather superficial. Beach with very many mussels etc. And therefore without bathing shoe not recommendable. Pool area ok. Outside of the hotel is located far and wide nothing! In short: for one week okay, but not longer! …  read hotel review

read more Acceptable, Poor, Terrible reviews
Kevin
Great vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2015
My sister and I decided to rest in Egypt. We chose the hotel and had a good rest there. We swam in the pool clean. Thank animation. We really enjoyed this holiday. In the morning we had breakfast in the restaurant. Everything was delicious. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Waleed
Worst stay for me in Hurghada.Very poor managment
  • Hotel not recommended
  • Families
  • Beach holiday
  • July 2015
this is a hotel that don't deserve one star. Food : no words can explain the very poor quality of the food, no varieties, neither fresh nor canned juice but only powder dissolved in water. None of the deserts or the salads can be consumed, It was supposed to be an all inclusive package but it turns to be "mirage" you can't order anything, nothing to drink (no water bottles but only water dispenser with plastic cups which they shut down from 5 PM till 10 AM next morning, wine tastes like vinegar, no juices, only coffee machine) read hotel review
  • Room
    2.0

    Was missing basic items as soap dish, shower cap, shoe horn, bath robe, bath slippers, hand cream. No bath tub and the shower dimensions was against all standards, it was too small to the extent I couldn't pick up the soap when it was dropped. Toilet door lock was not working !! There was no logic or philosophy for the lighting control in the room (you can't switch off the room light while on bed), poor furniture, mini bar was not cooling,

  • Service
    1.0

    Staff : not friendly at all, none was smiling or greeting, not helpful. The porter didn't pick up my luggage and I had to carry them to the reception myself. The hotel management didn't have the courtesy to explain the hotel facilities or any information about the hotel to me. Staff was sneaking at ladies with bikini. Hotel management allowed guests to use the pool and the sea full dressed, ladies was wearing dresses, pants and head cover while men was wearing pants and cotton shirts ( do they know that this is against all hygiene practices !!!)

  • Gastronomy
    1.0

    Food : no words can explain the very poor quality of the food, no varieties, neither fresh nor canned juice but only powder dissolved in water. None of the deserts or the salads can be consumed, It was supposed to be an all inclusive package but it turns to be "mirage" you can't order anything, nothing to drink (no water bottles but only water dispenser with plastic cups which they shut down from 5 PM till 10 AM next morning, wine tastes like vinegar, no juices, only poor coffee machine) Flies was everywhere in the all day dining restaurant (nobody seems to be surprised)

  • Location
    4.0

    Location is very good, by the beach and very near to airport

  • Hotel
    1.0

    this is a hotel that don't deserve one star. Food : no words can explain the very poor quality of the food, no varieties, neither fresh nor canned juice but only powder dissolved in water. None of the deserts or the salads can be consumed, It was supposed to be an all inclusive package but it turns to be "mirage" you can't order anything, nothing to drink (no water bottles but only water dispenser with plastic cups which they shut down from 5 PM till 10 AM next morning, wine tastes like vinegar, no juices, only coffee machine)

  • Sport & Leisure
    2.0

    Pool and beach were dirty. There were an animation team (below average) Internet access only at reception lobby Nothing for kids at all

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Andina Treamer
Excellent hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Overall this is my favorite hotel, this is my second visit and on my return to the UK I will be rebooking for next year. I have a 12 year old son and I feel safe enough to bring him to Hurghada. I love the friendliness of this hotel and the length the staff go to, to make your stay an enjoyable one. Well done the Mecure Hotel keep up the good work. See you in 2016. If not before. Xxxx read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Hana
Highly Recommend
  • Recommended hotel
  • Friends
  • Beach holiday
  • June 2015
Fantastic place and would recommend to anyone visiting Egypt. We received a very warm welcome, and have enjoyed every aspect of the holiday. There is something for everyone, whether you want to be lazy by the pool, or go on trips. Nothing is too much trouble for the staff, from the staff in the restaurant to the entertainment staff. It's a great place for families, couples and friends. I'll be sad to go home read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Emma
Excellent hotel
  • Recommended hotel
  • Friends
  • Beach holiday
  • June 2015
First time stay here and I would highly recommend it to anyone. Beautiful hotel and straight on the beach front. Food is lovey and have lots of variety. Lots of activities to do, something for everyone. Rooms very clean and tidy, staff very friendly. Animation team give a good atmosphere very entertaining. We met marley and dino from the team and they were very friendly and helpful. Great variety of shows on the evening. read hotel review
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Zoe
Great place to unwind and enjoy
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Staff and entertainment crew extremely nice and friendly. Couldn't ask for much more. Should bring back the singer by the pool each evening like when it was Sofitel but other than wouldn't change a thing read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
Close
Steph
Amazing holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
My boyfriend and I stayed at the Mercure for the second time for two weeks in June and it was fantastic as always. On arrival we were greeted by Marley and Cloé who got us both settled in. Our room was great and cleaned daily with fresh bottled water provided. The food was brilliant too, especially the chips, however, being a fussy eater I didn't have a lot to choose from but pizzas and burgers are always available from the pool bar. The animation team are fantastic and are very happy for you to join in with the many activities ... provided throughout the day. The highlight of our trip, however, has been the snorkelling. There are so many different fish just outside your door! Overall, it has been brilliant and I am sure we will be back again soon. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Phillip
Second home
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
This is the second time my girlfriend and I have stayed here at Mercure, on both occasions we have had the most amazing experience possible. All the staff have been extremely welcoming and friendly from the moment we stepped through into the reception, greeted by Marley and Cloe, right up to the evening we left and waved goodbye. The animation team work as hard as possible to entertain you and even the bar staff and waiters remembered us, so that was very pleasing. The rooms have been cleaned everyday with towel art left by the staff. The food has been ... very well cooked and plenty to choose from. The beach is a stones throw from your room, and the fish are everywhere, a real treat for snorkelling. I'm certain we will be regular guest here. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Lisa
Mercure Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2015
The Hotel is set in a beautiful location. The rooms are well equipped and are specious and well thought out. The staff are amazing and cannot do enough for you. Food is very good. I cannot wait to return and would recommend this Hotel very highly. A special mention to the waiters, Medhat, Hussain and Mahmoud. Meslh I would also like to mention Cloé and Marley who made our Holiday the best ever! read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Sian
What a wonderful hotel!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
Been here for 2 weeks and it has been amazing! The hotel is very clean and tidy. The staff are so polite and friendly. A big shout out to the amination team they are all so friendly and will do anything for you. I would like to mention Marley , Chloe, Dino, jimmy they make you feel so welcome and get you up to do activites and make your holiday soooo much fun I would deffently come back here again it's well worth coming too!! :) read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Read all hotel reviews

Information about Hotel Mercure Hurghada

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach (Sand)
  • What the hotel offers
    A colorful and welcoming Hotel Mercure Hurghada is a four star hotel visited mostly by couples. They praise the hotel for good maintenance, friendly staff and tasty food. Hotel Mercure Hurghada’s architecture is very Arabic with white colors and warm interiors. It is surrounded by palm trees and spectacular gardens. There are 312 rooms, 4 in-house restaurants, 4 bars and 2 outdoor swimming pools. Wi-Fi is available but extra charges are applicable. Check out is at 12:00. Facility is adapted for disabled guests.
  • Location
    The hotel is located directly by sandy beach of Hurghada coast. The centre of Hurghada is 12 km. Hurghada Airport is 10 km from the hotel. There are buses going to the city centre and private outdoor parking is free of charge for guests.
  • Accommodation
    Guests can choose among various rooms such as standard rooms with garden or sea view or standard villas with living area and 2 bedrooms. All rooms are fully furnished with private bathroom, individually controlled air conditioning, Internet connection, multilingual satellite TV, safe deposit box and mini fridge.
  • Food and Drink
    Main buffet restaurant offers a wide variety of international food as well as local specialties. For dinner guests can enjoy Mediterranean cuisine. A la carte restaurants offer Egyptian & Middle Easters, international and oriental cuisine. Bars offer alcoholic and non-alcoholic beverages till late at night.
  • Leisure
    Guests are encouraged to try diving by the nearby beautiful coral reef with colorful and diverse fauna and flora. Beach and water sports feature parasailing, boat excursions or sailing. Other sports activities consist of football, horse riding, table tennis, boules or squash. Daytime and evening programs are organized depending on the season.
  • Other facilities and services
    American Express, Visa, MasterCard and Diners Club are acceptable form of payment. Pets are not allowed. Russian, French, English, German and Arabic are spoken at the facility. Entire hotel is for non-smokers only.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Total number of rooms: < 300
  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Business Centre Use: charged
  • Cash machine on site
  • Hotel safe
  • Fax and photocopying facilities
  • Central heating
  • Air conditioning
  • Free parking

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Connecting rooms
  • Fire alarm
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar
  • Packed lunches

A choice of sports

  • Fitness centre
  • Tennis court
  • Outdoor
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 4 Stars
  • English
  • Early check in
  • Late check out
  • Airport transfer
  • Express check in and check out
  • Eurocard/Mastercard
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Laundry service