# 9 of 107 hotels in Hong Kong Island

Hotel The Excelsior(4 stars)

281 Gloucester Road Hong Kong View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    4.6
  • Service
    5.2
  • Location
    5.2
  • Gastronomy
    5.0
  • Sport & Leisure
    4.4

Rating breakdown

  • excellent
    9
  • very good
    7
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Shakir
The Excelsior - Best in Hong Kong
  • Recommended hotel
  • Singles
  • Business trip
  • March 2015
The Excelsior is part of the Mandarin Oriental Group and a superb hotel in Hong Kong. The location is superb, right in the heart of Causeway Bay within walking distance of the main shopping malls and Financial District. The staff are exceptionally polite. The food is also very goof - a mix of Asian and continental dishes . read hotel review
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
JAMES
Great location, old hotel
  • Recommended hotel
  • Friends
  • City break
  • February 2015
Great for a HK hotel. The location is very central in CWB - you can get to eateries, boutiques, malls and even the airport very easily with very convenient public transport connections. The hotel itself is a bit dated, including the equipment nd the room design. However everything still is clean and decent, and the service is absolutely impeccable. read hotel review
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Shakir
Excelssior Hotel - Hong Kong's Best
  • Recommended hotel
  • Singles
  • Business trip
  • March 2014
I recently stayed at teh Excelssior Hotel in Hong Kong. It was a superb high tower hotel with good sized rooms and great welcoming staff. The location is superb - just along Hong Kong Harbour. Easy to get the local MTR and taxis to travel around the city. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Neb
Good location
  • Recommended hotel
  • Singles
  • Business trip
  • October 2013
The Hotel is in a good location close to the subway station. Close to the shopping centers. Hotel is kind of old and the bathrooms are small and old, it need to be renovated. room prices are relatively high. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    4.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    4.0
  • Room
    3.8
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
Close
Michael
Good enough for business travel
  • Recommended hotel
  • Singles
  • Business trip
  • July 2013
Stayed on business. Pros - close to a subway station and tons of restaurants and shops at the back of the hotel (you won't be lacking for food or shopping) and has a shuttle to the Airport Express station. Cons - doesn't seem kid friendly (go to another hotel for that). Overall, good enough hotel for me. Ask for a view of the river if you can. read hotel review
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Service
    4.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Room
    4.3
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
Close

Standard hotel-walk to ferry and underground
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2012
Of hong kong, i am in the good hotels on the waterfront actually used, that you quickly on foot with subway or star ferry is. We're sorry, but it is for this hotel but a slightly further walk. The staff is extremely friendly and accommodating-well, hong kong is. Restaurants are in the immediate proximity, but could well be more. Shops are then in other districts, except you need for example cars, hardware or pets! The you in the immediate area! ;-) The rooms and bathrooms are standard, they were clean, comfortable and you could sleep well. read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Friendliness and helpfulness
    5.0
Close
Read all hotel reviews

Information about Hotel The Excelsior

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Rooms with disabled access
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Iron
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar
  • Packed lunches

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Beauty treatments
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Airport transfer
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Newspaper