# 9 of 40 hotels in Passau

Hotel Innsento(3 stars)

Kapuzinerstraße 32 94032 Passau View on map
Average rating
Recommended
Trend

At a glance

  • The rooms are functionally furnished (1)
    "The rooms are functionally furnished" found in 1 review
    • " ... out of the historic part of town, a beautiful walking path right in front of the inn is to the center. There are plenty of parking spaces at the hotel, in the underground garage or nearby. The rooms are functionally furnished and have a balcony. The employees are hard working and friendly. " 
      5.658333333333334
      September 2012
  • The staff were very accommodating (1)
    "The staff were very accommodating" found in 1 review
    • " We were only one night as a guest in the hotel, was however convinced. Could with a clear conscience the hotel, which also biker friendly also is, further-recommend. The staff were very accommodating . " 
      5.792857142857143
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    4.6
  • Service
    5.1
  • Location
    4.9
  • Gastronomy
    4.9
  • Sport & Leisure
    4.1

Rating breakdown

  • excellent
    14
  • very good
    12
  • acceptable
    3
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.516666666666667

The size for a parking is an impertinence The mattresses ( room 210) are cheap and way too soft The shower stall was dirty and the sliding wedges The employees at the reception is unmotivated and unfriendly. On the question, whether already a room before 15 o'clock einzugsbereit would be, answered the lady just with no, without the effort to make, once to inquire. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.3

Since it is a three star hotel, we did not have too large expectations. The bathroom is in dire need of updating and, above all, be decalcified. What bothered us the most, the ignorance of the staff during the breakfast. Tables were not cleared and if, then you found guaranteed residues from the previous tourist areas. My request, us a few settings in the cloth worn out to make, I was told by a waitress, clicking a table for four people with two dirty and …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " We were only one night as a guest in the hotel, was however convinced. Could with a clear conscience the hotel, which also biker friendly also is, further-recommend. The staff were very accommodating. "  read hotel review
        5.792857142857143
        September 2012
  • Room
    Pros
    • Facilities (1)
      Comments related to "Room" found in 1 review
      • " ... out of the historic part of town, a beautiful walking path right in front of the inn is to the center. There are plenty of parking spaces at the hotel, in the underground garage or nearby. The rooms are functionally furnished and have a balcony. The employees are hard working and friendly. "  read hotel review
        5.658333333333334
        September 2012
Armin
Recommendable hotel
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2014
I was two years ago in this hotel. It has since improved a lot. The ladies at the reception are very friendly and helpful. The spa (sauna) is in good condition (was before two years still very different). All in all it was good. read hotel review
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
Close
Mechthild
Friendly, comfortable, close to the city.
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • January 2014
Very friendly and helpful staff, delicious breakfast, pleasant rooms, bus stop directly before the door. read hotel review
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
Close
Marc
Good hotel for short stays
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • September 2013
Beautiful house near the centre of passau. Only a few minutes walk from the historic old town. read hotel review
  • Room
    3.0

    Some deferred maintenance was to see. In the toilet were some signs of usage to see. Except for this small minus, was however much very clean. New furniture or floor would general impression still improve.

  • Service
    4.0

    Room to the promised check-in time was not ready. No problem, since a free coffee was offered. Everyone was very friendly and around the guest anxious, especially in the evening at the bar.

  • Gastronomy
    6.0

    Bar staff very friendly. The breakfast in the hotel was excellent, large variety and good taste. Easy filter coffee was included in the price, 'special' coffee came with an additional cost.

  • Hotel
    4.0

    Beautiful house near the centre of passau. Only a few minutes walk from the historic old town.

  • Location
    5.0

    Close proximity to the city center is a plus. Location right next to the main street. Supermarket and fast food right next door

Close
Reinhard
Very satisfied
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
We had already 2011 on eBay a voucher bought (at that time it was still the hotel am jesuitenschlößl). The new owner has both the reservation from october 2012, as well as the eBay coupon with all benefits impeccably recognised! We had room number 316. the room was in a good state, also the furniture, as well as the beds and mattresses. The lift wasn't to be heard. The breakfast was in every aspect the standard good and plentiful. It was asked always refilled and refilled. Specifically, we want to the service and the kitchen praise. Entire staff was very ... friendly, attentive and customer oriented. The cleanliness in the room and in the house was absolutely okay. The small sauna (free of charge use) is on request of the guests open. In the sauna should be an additional stage be installed. In the relaxation room are five older (renewal wouldn't be bad) and it has water stains (should be deleted). Towels are sufficiently available. The old broken washtubs you could remove. In the entire place wi-fi internet access is free of charge. A bus stop is right in front of the house. read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Proximity to shopping areas
    5.0
  • Room
    4.8
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
Close
Carsten
New management. Top improvements!
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • February 2013
For the 10. time i was now in innsento (formerly called ' jesuitenschlössl'). However not only the name has changed. The hotel has been freshly renovated - the sooner rather stuffy breakfast room has a pleasant 'lounge' -character. The hotel is noticeably pleasant and made an excellent impression. Only drawback is the lack of a minibar, there is everything for a nice stay in Passau available. Visitors should aware, however, that one on foot about 15 minutes to to the center on the way is, the bus stop is but also directly in front of the hotel. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    4.5
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
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Read all hotel reviews

Information about Hotel Innsento

Hotel Information

Hotel description

Hotel description

Amenities

Hotel amenities

  • Total number of rooms: < 200
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hotel safe
  • Lift
  • Central heating
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • TV
  • Safe
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Number of restaurants altogether: 1
  • Number of restaurants for non-guests: 1
  • Number of restaurant seats altogether: < 200
  • Vegetarian
  • Vegetarian dishes
  • Menu
  • Hotel bar
  • Number of hotel bars altogether: 1
  • Number of hotel bars for non-guests: 1
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Number of stars/domestic category: 3 Stars
  • Check in from: 15:00
  • Non-hotel guests can/cannot access the area: open
  • Express check in and check out
  • Eurocard/Mastercard
  • 24 hour security
  • Information desk
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi