# 2 of 49 hotels in Flic en Flac

Sugar Beach Resort & Spa(5 stars)

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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    5.5
  • Location
    5.0
  • Gastronomy
    5.6
  • Sport & Leisure
    5.6

Rating breakdown

  • excellent
    42
  • very good
    8
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.828571428571428

Our room was well located. Directly in the proximity of the silence pools and right on the beach. In the evening you had to be careful, that the door not too long remained open, otherwise you had many mosquitoes, salamander and further inside. Our room was a family room but on two different parties rents. Thus we heard everything through the connecting door, which at our neighbors called, that we had to wake up early ☹ it is a good mix of ages. Many europ …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3

no idea, where the people all were, but the reviews in some respects things not the reality. we know of several travel and Mauritius, which is to be expected. Sugar beach are not luxury Resort with 5 stars- better, to say, can no longer cope. The hotel is getting old: Peeling paint, building substance is attacked, Technology & fixtures have suffered. No wonder in the tropics and not an issue, if the management afterwards, but it is not. Excuse: no time, …  read hotel review

read more Acceptable, Poor, Terrible reviews
Leslie et Rudy
A very very good honeymoon
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2015
We have past a very good honeymoon thanks at this hotel. Everybody was very nice and helpful. Leisure are very nice and the beach so beautiful. Our room was lovely with a beautiful balcony and a perfect bed and especially a perfect illuminated mirror for makeup. Furthermore we had lot of present for our honeymoon highly regarded. Thanks for all. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Maria
Pure relaxation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2014
You can recommend the hotel with a clear conscience, it was very nice! The short rain showers in December are not bad, you can still stay on the beach. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Linda
Lovely stay
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
We went to enjoy a very relaxing holiday and that's what we did. Lovely food, lovely people and just has a very lovely atmosphere about it. The hotel is full of old colonial charm and the setting is just stunning. Regarding the all inclusive package. If I wanted earl Grey tea I had to pay for it yet loads of other teas are included. You are able to use facilities at Las Pirogue next door so used to walk up there to get my Earl Grey! read hotel review
  • Service
    6.0

    Impressed with the hotel managers constant rounds chatting to his guests and asking opinion. The staff were very attentive and all seemed to really enjoy working there.

  • Room
    5.0

    Room very large. Bed huge and comfy. Minibar being included was a great bonus as was the daily bottled water. Bathroom could do with a refurb as they are looking a bit tired and we had to ask for clean sheets after 5 days. Generally the daily cleaning could have been a bit more thorough especially mopping the floor but our room had the most wonderful view and we spent many happy nights watching amazing sunsets from our balcony.

  • Sport & Leisure
    5.0

    Watersports well run and boats plentiful. Crazy golf could do with a lift into this century though.

  • Hotel
    5.0

    We went to enjoy a very relaxing holiday and that's what we did. Lovely food, lovely people and just has a very lovely atmosphere about it. The hotel is full of old colonial charm and the setting is just stunning. Regarding the all inclusive package. If I wanted earl Grey tea I had to pay for it yet loads of other teas are included. You are able to use facilities at Las Pirogue next door so used to walk up there to get my Earl Grey!

  • Gastronomy
    4.0

    Buffet restaurant had great variety each night we dined there although disappointed no cheese for those who don't eat desserts. Tides is glorious. Best chocolate fondant we have ever tasted! Found the standards of food and portion sizes in Citronellas to be a bit hit and miss. Paul et Virginie has the most beautiful setting. Menu limited and food was great one night but poor the second night we dined there. However most disappointing thing was the staff attitude in this restaurant both visits we felt very rushed to choose and finish our food (second one we were in and out in 45 minutes - not quite the fine dining a la carte experience we expected). Staff were sullen and ever so slightly 'off' and our complaint about the curry was passed off by the wave of a hand by the senior waiter to the young guy who was serving us.

  • Location
    5.0

    Great location. Able to walk into Flic en Flac and Woolmar easily. Fair bit of coral in the sea so swimming shoes recommended.

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N G Shankar
Couple from New Delhi
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
An excellent resort, we were allotted a room in front of the sea! While ours was a very short stay-2 1/2 days we had to make the most of it ; we were allowed to have a late check out at 5 pm on the day of departure which allowed us to visit north Mauritius and return by 4 pm. Staff were prompt and friendly; indian vegetarian food was not available , so we had to take a taxi to the mall for an indian meal at a huge cost. It was a nice break for both of us! read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    3.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
Close
Tara Latour
Unforgettable honeymoon!
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
This hotel was recommended by a Mauritian friend and it surpassed our expectations. As soon as we arrived we realized how beautiful this place is. A reception manager welcomed us with a nice cocktail and sat us down in the very stylish lobby. He went through all the things that we needed to know efficiently (we really wanted to get to the beach as soon as possible) and gave us a tour. The hotel is breathtaking! First of all, it doesn't look like a typical commercial hotel. It feels like you are at home plus all the luxury you expect ... from a five star resort. The views of the beach from our private balcony weren't too bad either. WOW! You have everything you really want and don't really need to leave the complex, as everything is more or less provided in house. During our stay, every single member of staff were so friendly, always smiling and genuinely nice. We were told that Mauritians make the island one of the best places to visit in the world and that was proven. That was also the case outside of the hotel and away from tourist areas. The food was great. You have the choice between a seafood restaurant (Tides), and Italian restaurant (Citronella Cafe) or the buffet restaurant. Buffets can sometimes lack in quality because of the amount of choices provided, however that was not the case here. There were so many choices, they can cook some things on the order (fish, meat, etc), and the spread changed every day. We always went back several times just for starters! Tides was our favorite. Very stylish and the food was outstanding. The hotel even set up a romantic dinner for us on the beach and gave us a professional picture and a copy of the menu as a souvenir. We've never looked so good) The hotel is very clean and well maintained. There were grounds workers ever hour of the day working on making sure the place looks at its best all of the time. You have it all: beautiful beach with amazing sunsets every day (West Coast), palm trees and beautiful flowers everywhere, grand staircases, tasteful decor/design and 2 impressive pools - an infinity one just for adults and a larger one stretching across the grounds. We tried the spa (as you do on your honeymoon) and we really appreciated the fact that we were on our own which made it a special experience. The rooms were spacious, comfortable and private (did we mention the amazing sea view?). This is a very special place and we are so happy that we decided to spend our honeymoon there. In terms of location, it is perfect. You are on the West coast with mountains in the background. The winds come from the south east so you don't get much. We really wanted to explore the island as it has so much to offer and you feel like you are in paradise. You are very close to Le Morne (40 minutes drive), 1/2 hour to Riviere Noire National Park, 45 minutes to the airport, 45 minutes to Grand Baie, 30 minutes to Port Louis and 40 minutes to the boat to Ile Aux Cerfs. All in all, we think it is the best location to get around (and trust us, we have). Most of the activities you can find on google are in the south/west so we had plenty of time to relax at the hotel and still see a lot. We can't thank the staff enough for making this special time more than we could have asked for. We are not the kind of people who would want to visit the same place over and over again, however if we get the opportunity to return to Mauritius (hopefully we will after we visit other places on our list) we will be excited to come back to Sugar Beach. The experience was truly remarkable! We are very grateful to have been able to visit this place. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Jos
Wonderful holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
It was a wonderful holiday. The staff was very friendly and helpfull. Everybody did his best to make it a beautiful holiday. They made us feel very welcome. There are lots of stuff to do for teenagers as well, which was a big plus! We will certainly go back to this hotel. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Ralf
From the first moment on - perfect!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2014
Our stay was from the first moment on perfect! Starting with the hotel shuttle from the airport, via the warm welcome at the hotel, the very courteous hotel staff in every minute of our stay, to check-out, there was no moment, in the us wishes remained open. On the contrary, the crew to Andrew has managed several times to surprise! The various theme nights, with the la carte specialities in the restaurant, led us every evening on a catered to travel through the indian ocean, Asien, etc. and of course also in the mauritian cuisine. This hotel and the staff ..., which with the hotel identified and not only worked, have, that manage what we have on any trip happened, that we are 100% safe in the next year again exactly to go! A well-known travel for 5 years only in this hotel. Did one have to say more! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Read all hotel reviews

Information about Sugar Beach Resort & Spa

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Play rooms
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Fan
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Private entrance
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Newspaper
  • Laundry service