# 432 of 432 hotels in Alanya

ACG Hotels Palace(5 stars)

Kestel Kasabasi Merkez Mah. View on map
Average rating
Recommended
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At a glance

  • Private beach (3)
    "Private beach" found in 3 reviews
    • " This hotel is located near the private beach , and the bus takes u there.It's really close to the city centre (alanya). you do not have to ... " 
      6
      October 2012
    • " ... a different dish. always a lot of fresh vegetables and fruits. Everyone will find something for everyone, even children. in the all-inclusive you can get every knd of drink. the restaurant has a great atmosphere and the waiters and cooks always take care of them guests. " 
      6
      October 2012
    • " ... time atractive. Every evening they make fantastic shows in amphitheater. there is disco also, where u can have fun. there always something going on and u never get bored. in the whole hotel is a great atmosphere and it is difficult to leave this place :) " 
      6
      October 2012
  • Hotel with friendly staff (2)
    "Hotel with friendly staff" found in 2 reviews
    • " Great Hotel with friendly staff ! " 
      6
      October 2012
    • " The best Holidays have I ever had! very nice place with great food, big & clean rooms, friendly staff . I think the best place to spend holidays with family and also for couples and friend. I were ... " 
      6
      October 2012
  • With great food (2)
    "With great food" found in 2 reviews
    • " The best Holidays have I ever had! very nice place with great food , big & clean rooms, friendly staff. I think the best place to spend holidays with family and ... " 
      6
      October 2012
    • " I'd highly recommend the hotel, staff was very kind, only problem was their language, they moslty speak russian which I despite. Otherwise rooms were nice, food was good . Animation was also great, especially evening shows. " 
      5.692857142857143
      August 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    2.7
  • Room
    3.7
  • Service
    2.7
  • Location
    3.4
  • Gastronomy
    2.5
  • Sport & Leisure
    3.3

Rating breakdown

  • excellent
    10
  • very good
    9
  • acceptable
    14
  • poor
    20
  • terrible
    24
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (3)
      Comments related to "Hotel in general" found in 3 reviews
      • " This hotel is located near the private beach, and the bus takes u there.It's really close to the city centre (alanya). you do not have to ... "  read hotel review
        6
        October 2012
      • " ... a different dish. always a lot of fresh vegetables and fruits. Everyone will find something for everyone, even children. in the all-inclusive you can get every knd of drink. the restaurant has a great atmosphere and the waiters and cooks always take care of them guests. "  read hotel review
        6
        October 2012
      • " ... time atractive. Every evening they make fantastic shows in amphitheater. there is disco also, where u can have fun. there always something going on and u never get bored. in the whole hotel is a great atmosphere and it is difficult to leave this place :) "  read hotel review
        6
        October 2012
  • Service
    Pros
    • Service Friendliness (2)
      Comments related to "Service" found in 2 reviews
      • " Great Hotel with friendly staff! "  read hotel review
        6
        October 2012
      • " The best Holidays have I ever had! very nice place with great food, big & clean rooms, friendly staff. I think the best place to spend holidays with family and also for couples and friend. I were ... "  read hotel review
        6
        October 2012
  • Food
    Pros
    • Quality (2)
      Comments related to "Food" found in 2 reviews
      • " The best Holidays have I ever had! very nice place with great food, big & clean rooms, friendly staff. I think the best place to spend holidays with family and ... "  read hotel review
        6
        October 2012
      • " I'd highly recommend the hotel, staff was very kind, only problem was their language, they moslty speak russian which I despite. Otherwise rooms were nice, food was good. Animation was also great, especially evening shows. "  read hotel review
        5.692857142857143
        August 2012
  • Room
    Pros
    • Cleanliness (1)
      Comments related to "Room" found in 1 review
      • " The manager and all staff are incredible helpfull. They will do everthing what they can to make your holiday unforgettable. They know many languages and you can always communicate with them. The rooms are cleaned every day. staff always smiling even though sometimes tired. Families with children can feel safe, the ... "  read hotel review
        6
        October 2012
Barbara
The best holiday ever!
  • Recommended hotel
  • Friends
  • Beach holiday
  • May 2014
Another holiday at this hotel and another great memories. I always want to go back there and this is probably the best recommendation. unique atmosphere that makes the return to the home are difficult. great staff, great food, lots of entertainment. everything you need to relax. even for very demanding. Children will be safe with animators, adults will rested. I recommend to all undecided, for sure you will not regret!! read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Ahmet
Never 5 stars, an absolute letdown
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
Large hotel, that a slope hochgebaut was. So you have already prepared for many steps to walk, until you reached your room. Double rooms have no double beds, that was already the first shock, when we asked the beds push next to each other, which of course the optics in the rooms destroyed. General cleanliness was very bad, for example hair in the bathroom, cobwebs on the ceiling. The inclusive services sound only at the hotel good, because the buffets are largely just plain stupid, for example, simply spaghetti without sauce, without taste. Still seemed the 95% russian guests apparently ... satisfied, as you had already almost fight for something to eat from, if there was something was good. read hotel review
  • Location
    3.0

    The pictures in the description gave me the feeling, that the hotel by the beach is, which of course was not true. At the reception desk someone said to us, that the walk only 5-6 minutes, so we thought we run and see the surrounding area. But between the hotel and the beach there was a art freeway, you have to either the street trust, or take a long detour to the underpasses in purchase, what our way about 30 minutes longer. In the immediate area is virtually nothing available, except for a few small souvenir shops with astronomical prices (2 0 €for suncream?). So is a trip to the beach Alanya compellingly necessary.

  • Sport & Leisure
    1.0

    The entertainment was virtually fully for russian tastes, therefore zero suns from me. Sports facilities were available, but not cared for or in miserablem condition (broken equipment in the fitness room). The beach gets one sun. The water and the sun were wonderful, however, there was virtually no free beach chairs, umbrellas were mostly broken, and stray dogs the simply business on the sandy beach make the joy but just as quickly destroyed.

  • Service
    1.0

    The entire staff is completely exhausted and probably also depressing. Public before all guests the staff by the macho-style management bellowed at, just, because we are, for example, at the bar counter with the staff short conversation. Room cleaning was hardly present. I had to the towels always self service, these were not replaced, but simply in the hallway on a car packed. If you were unlucky, you had no towels for the day. Amenities were for us as turkish guests in a turkish hotel was practically non-existent, because everything was for russian guests.

  • Gastronomy
    1.0

    The restaurant was a total letdown. Just because of the food it relates to a vacation in Turkey.. 5 stars. All-inclusive and you get nothing more than ' magenfüller'. For example spaghetti to dinner without any sauce or taste. Or meat which in undefinable sauces served. Was from the turkish kitchen no trace. The dessert, the possibly all have been able to save, just always tasted the same. Everything on the counter was apparently from the same dough made decorates only differently. And nothing tasted especially good. The atmosphere, however, was the worst. One was downright of some russian guests in the buffet herumgeschubst. They ran with an incredible greed by the buffet, as if they had weeks ate nothing.

  • Hotel
    1.0

    Large hotel, that a slope hochgebaut was. So you have already prepared for many steps to walk, until you reached your room. Double rooms have no double beds, that was already the first shock, when we asked the beds push next to each other, which of course the optics in the rooms destroyed. General cleanliness was very bad, for example hair in the bathroom, cobwebs on the ceiling. The inclusive services sound only at the hotel good, because the buffets are largely just plain stupid, for example, simply spaghetti without sauce, without taste. Still seemed the 95% russian guests apparently satisfied, as you had already almost fight for something to eat from, if there was something was good.

  • Room
    2.0

    Our first room was the shock. Double rooms do not have a double bed! We asked for the beds push next to each other. Moreover, there were hairs in the bathroom, the supposedly probably normal would be. Also very a lot of mold. Only major complaint, we got a suite with a double bed, but just as bad was cleaned. But here was precisely the bedroom not air-conditioned, and we in the living room on the sofa bed had to stay. This was the suite but very generous with a very nice balcony, whose use in virtually impossible because of the masses of mosquitoes.

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Alex
Disappointing stay at the orient palace/ acg ho
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
The complex is very large but also here there was a Lot of maintenance work to do. Size of the apartment as described ok. Mostly: families with children Lobby mostly not air-conditioned, ways and steep level at night Only poorly lit. Hotel dated and Probably not larger measures to maintenance carried out read hotel review
  • Location
    3.0

    The beach was at least clean and there were enough beach chairs available. The cushions mostly however Strongly worn out. Partly sand partly gravel. Beach via shuttle bus or to foot in approximately 15 minutes to reach

  • Gastronomy
    2.0

    The restaurant was in a very big too small, everything was very close With the provided seats. Tablecloths, soils after a short time through spesereste Etc. Dirty simple. Unappetizing. The food was always monotonous, no variation, the quality of the unsatisfactory. Exception: the süßspesen. For children: at all meals no alternatives. Long lining up regularly necessary. übersies by Insufficient air condition was the dining hall always too warm. The drinks were much too sweet. Often missing simple cutlery, As knives, forks, plates. Against lack of cups, were just plastic cups been enough. Even with tips, could only a small improvement in the situation to be achieved.

  • Room
    2.0

    We had a 3 room apartment with balcony. The size was in order. The rest surely not. There were only 2 rooms with air condition equipment. Floors, tasks everything was very worn. Tv and ac Remote control with sellotape sticky. Toilets with shower partly functionally. Everything was very very old and ersetzungswürdig.

  • Service
    2.0

    Generally, the staff was friendly, however only in Russian or english. The service in the dining room was just ok. Usually only pupils/ Students in use, everything was very dingy. The room cleaning also very fast in progress, The dirt only spread out. Toilet paper erhileten we only after Special request.

  • Sport & Leisure
    3.0

    The water slides were ok as well as the deckchairs by the pool. Children's entertainment, leisure activities, evening entertainment, very simple, Often incomprehensible, as in turkish and russian language Organized. The general condition was also good, partly already long of renovation.

  • Hotel
    2.0

    The complex is very large but also here there was a Lot of maintenance work to do. Size of the apartment as described ok. Mostly: families with children Lobby mostly not air-conditioned, ways and steep level at night Only poorly lit. Hotel dated and Probably not larger measures to maintenance carried out

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Heike
Never 5 stars, each 3 star hotel is better!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
The first impression of the hotel plant was great. Very nice landscaping, the view from the balcony was a dream (since the plant is because of the mountain was Alanya feet). The room was a family room and very nicely decorated. The hotel area was a bit laufintensiv due to the hillside location. There are 3 pools, a main pool, a kutschenpool and a very quiet pool for those no loud music like. 95% of the guests were russian. The shock came a few days later. The rooms were not cleaned. On 6. the first time very spartan mopped. Toilet ... paper only gave only, if we by the when they slammed it. The beds weren't made. And the cleaning of the bathroom one has totally forgot. Fresh towels we had to even get. read hotel review
  • Service
    1.0

    Friendliness of the hotel personnel was pitiful. Spoken turkish and russian. English and no german. Room cleaning there were actually not at all. There were no beds made, towels were not changed, the floor was on the 6. day something wet, sweep had but nothing to do. Toilet paper ourselves from the when they slammed to take! Toilet seat was broken, was repaired the next day and was broken again. The bathroom was clean, because i cleans have. Hello, i have 5 stars booked, deseamed i will because not!

  • Location
    4.0

    Shuttle bus to the beach ok, but without air conditioning. Shuttle bus to Alanya was ok. Go shopping at the hotel was so-so, a few stores and a pharmacy available. Nightlife zero!

  • Room
    2.0

    Sizes and condition of the rooms were okay. The minibar was an empty fridge. Bathroom was large but a pigsty.

  • Hotel
    2.0

    The first impression of the hotel plant was great. Very nice landscaping, the view from the balcony was a dream (since the plant is because of the mountain was Alanya feet). The room was a family room and very nicely decorated. The hotel area was a bit laufintensiv due to the hillside location. There are 3 pools, a main pool, a kutschenpool and a very quiet pool for those no loud music like. 95% of the guests were russian. The shock came a few days later. The rooms were not cleaned. On 6. the first time very spartan mopped. Toilet paper only gave only, if we by the when they slammed it. The beds weren't made. And the cleaning of the bathroom one has totally forgot. Fresh towels we had to even get.

  • Sport & Leisure
    3.0

    Entertainment were waterball and darts.

  • Gastronomy
    2.0

    Food was so-so, not good, not bad. Cutlery was scarce. The plates greasy, at the glasses stuck lipstick.

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Manfred
Bad service, no 5 stars, never again
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2013
We will never go back to a Roulette book-because we had a russian Roulette had! Who has the thought the gulet us into this hotel would We can only tell the summer catalog 2013 Turkey almost no austrians booked this hotel so stop with the ultra last minute offer people lured. I was up to now 7 times in the Turkey been, and i can only say that the worst hotel is! It has certainly not 5 stars-a maximum of 3! As already mentioned, had a about 90% russians in this hotel. These people already around 10 hours Wodka drink ... for us is already normal defendendo, since we know how the russians were. The rest were germans, austrians, dutch and turks. The transfer from the Airport Antalya the hotel has about 2 hours 40 minutes Logical if the driver only 80 kilometer per hour and after about 1 hour with the other busleuten at a petrol station is around 15-minute break to the owner a turnover makes But that didn't bother us, because we know, the all make only 80 kilometer per hour is still not The hotel area wasn't very clean, there was either a cup, a handkerchief, a paper, plastic bags, plates, or empty bottles around once more or less but maybe the vacationers To the fitness center in the hotel orient palace i would rather say anything. Conclusion: There is still so much to complain about, that i here not more detailed wanted to write! It was after our complaints already so some manager in, and it will probably in the coming weeks, be better. We can't recommend this hotel – if you're not of a 5 star hotel in the Turkey were used to. Gulet if the hotel before itself better can test! read hotel review
  • Service
    2.0

    Bad, to partly demotivated, waitresses were not very professional... Our complaints were indeed taken note of, but partly not understood!

  • Hotel
    3.0

    We will never go back to a Roulette book-because we had a russian Roulette had! Who has the thought the gulet us into this hotel would We can only tell the summer catalog 2013 Turkey almost no austrians booked this hotel so stop with the ultra last minute offer people lured. I was up to now 7 times in the Turkey been, and i can only say that the worst hotel is! It has certainly not 5 stars-a maximum of 3! As already mentioned, had a about 90% russians in this hotel. These people already around 10 hours Wodka drink for us is already normal defendendo, since we know how the russians were. The rest were germans, austrians, dutch and turks. The transfer from the Airport Antalya the hotel has about 2 hours 40 minutes Logical if the driver only 80 kilometer per hour and after about 1 hour with the other busleuten at a petrol station is around 15-minute break to the owner a turnover makes But that didn't bother us, because we know, the all make only 80 kilometer per hour is still not The hotel area wasn't very clean, there was either a cup, a handkerchief, a paper, plastic bags, plates, or empty bottles around once more or less but maybe the vacationers To the fitness center in the hotel orient palace i would rather say anything. Conclusion: There is still so much to complain about, that i here not more detailed wanted to write! It was after our complaints already so some manager in, and it will probably in the coming weeks, be better. We can't recommend this hotel – if you're not of a 5 star hotel in the Turkey were used to. Gulet if the hotel before itself better can test!

  • Room
    3.0

    We had a room get had mold, room changed also mold, Smell: modrick, curtain dirty, but about 60 square meter large, elevator went once then again not Air conditioning worked very well!

  • Sport & Leisure
    2.0

    Pool areas was very loud... Too few sun umbrellas, shade scarce... On the beach 1 toilet and this was constantly dirty The showers were very bad The showers were at the relax pool, the ladder was broken and so on. The Volleyball space was gravel only after complaints was suddenly a Volleyball place with sand-the sand, the sea in/out privileges!

  • Gastronomy
    3.0

    For breakfast: There was no hot milk, there were nearly never a bottle of water, constantly you had to the waiters questions the fridge refill, of alone came here on it. The first two days there was fried eggs, then again not and so on. For lunch: On the beach you had to 10 Euro for the lunch in the restaurant or pay one idea to with Kebab, french fries and hamburgers! No watermelon, no fruit, no salt, no pepper or other Strangely had only the guests from the orient palace pay, the guests from the Orient Beach nothing, the manager said: not all people eating as too little space at the restaurant is-therefore, there was only 2 possibilities, either Kebab, french fries and hamburgers or you can back up with the crowded free shuttle bus In the afternoon there was coffee and cakes-cake there was no, but cookies Dinner: Selection little, the only thing i liked was the soup! Food was sometimes already luke warm to cold, there is no microwave to warm up yourself We are, however, people who normally never complain about the food, because other for nothing.

  • Location
    3.0

    The beach is approximately 20 minutes away walk from the hotel. Although there is a free beach bus from the hotel, which takes you but only every 30 minutes. 9:00 – 9:30 – 10:30 – 11:30 – 12:15 – 14:00 – 15:00 – 16:00 until 17:00-18:00! Why at 10 hours no runs us in the front desk nobody questions, and it is in this hotel hardly anyone spoke german besides a few entertainers or photographers! The times from the beach to the hotel: 09:15 – 10:00 – 11:00 – 12:00 – 12:30 – 14:30 – 15:30 – 16:30 – 17:30 – 18:30! The location to the shopping mile Alanya but it was good! Approximately 10 minutes by bus around 1 Euro.

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Information about ACG Hotels Palace

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This resort is located around 800 m from Kestel Beach and around 5 km east of Alanya. The nearest bars and restaurants as well as diverse entertainment options may be found in the immediate. Antalya Airport is approximately 135 km away.
  • The hotel features 318 accommodation units. A lobby and a reception are available to guests. Amenities include a safe. Internet access (for a fee) and wireless internet access (no extra charge) are available in the public areas. The hotel offers a range of amenities for a comfortable stay, including gastronomic options such as a restaurant and a bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. The grounds of the hotel feature a playground and an attractive garden. Additional features of the hotel include a TV room and a playroom. Guests arriving in their own vehicles can park in the car park. Among the additional services available are a babysitting service, a childcare service, medical assistance, room service, a laundry and a hairdressing salon. Active guests can make use of the bicycle hire service to explore the surrounding area (for a fee).
  • Special family rooms are available for families with children. All rooms feature air conditioning, central heating, a living room, a kitchen and a bathroom. Most accommodation units also feature a balcony or terrace. Separate bedrooms are provided in the carpeted accommodation units. Cots are available for children. A safe and a minibar also feature. The rooms offer a range of amenities, including a mini-fridge. Convenient features include internet access, a telephone and a TV. In each of the bathrooms, guests will find a shower, a bath, a hairdryer and tiles. The accommodation units include a bathroom with tiles.
  • A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. A waterslide provides fun for all ages. A terrace, a sun terrace, sun loungers and parasols are available. The hot tub offers revitalisation. There is also a poolside snack bar. The hotel offers a very extensive sport and leisure programme, including tennis, bocce, beach volleyball and volleyball. For a fee, cycling/mountain biking is also available. At the hotel, guests have a wide range of watersports to choose from, including pedal boat hire and canoeing, or for a fee, water skiing, jet skiing, a banana boat and diving. The hotel offers a number of indoor sporting opportunities, including table tennis, darts and gymnastics, or for a fee, a gym and pool/billiards. The hotel features a range of spa options, including a spa, a sauna, a hammam and a beauty salon. In addition, massage treatments are available to guests for a fee. Other options and services include an entertainment programme, an entertainment programme for adults, an entertainment programme for children, a disco and a kids' club.
  • The hotel offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and All-inclusive. The hotel additionally offers snacks. Both alcohol-free drinks and alcoholic drinks are available to guests.
  • The following credit cards are accepted at the hotel: VISA and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Hotel safe
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Shower
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Number of restaurants altogether: 1
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Aqua park
  • Tennis court
  • Number of tennis courts: 2

Spa offers

  • Spa centre
  • Massages
  • Sauna
  • Number of saunas: 1

Other hotel information

  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Kids club (6-9 years)
  • German
  • Express check in and check out
  • English
  • 24 hour security
  • Car hire
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Laundry service