Lousy resort - fantastic location.
Our period of stay in the Palm Beach was the 20-12-2013 to 6 january 2014, so over all holidays away.
Let's start with the positive things on. First and most important is the location of the hotel on the beach 'Sunset Beach'circa 3.5 kilometer south of trübseligen Bang Niang Beach location. This section is without doubt one of the most remarkable and grandiosesten festlandstrände in Thailand. In the back and south restricted by the steeply rising, wooded slopes of khaolak lamru national park. The beach has a lot of nature and without sonnenliegenschachbretter. A few are boulders an ... optical variety. About 300m away from the hotel to the north, the transition to nang thong beach, is a collection of rocks a small, very beautiful laguna landscape. West then to the horizon the andaman sea with their blautürkis schillerndem, crystal-clear water, which only from and to a long-tail-boat on the beach
The hotel has enough beach chairs right up to the beach heranreichend. Up to the water there is then depending upon tide about 20-40 meter the sand is to far into the water reaching nice and almost free from shells and stones and good barefoot walk to celebrate. Our own water shoes we didn't need it. In the beach in the north, however, there can sections with larger muschelablagerungen soutenant, so you with a walk but occasionally on the floor see.
But now to the hotel itself. It must be established from the outset, that this resort currently most german tour operators than 4 star resort managed, but reasonably priced at the lower end of 4 star resort in Khao Lak ranked. Why, it shows in many things.
The idea, the hotel area in a large palm garden to integrate, to the natural gradient anzuschmiegen and stylish thai-setting to build, we found very good, but unfortunately it is the practical implementation and design completely failed.
Basically one could say, that in this plant a larger investitionsstau in form. The air conditioners (at least in our room and the neighbouring rooms) are at least 10-15 years old and so noisy, that you a very good night's sleep, should have, so that you at night with the area a eyes shut can. The system works only inadequate and roughly a stellrädchen. A - and poweroff of the compressor enhance the noise once again, the already by the ventilation is produced.
Smoke detectors if you in the room in vain.
Otherwise the moutainview room sufficiently largely and sufficiently well equipped with telephone, fridge, tv, hair dryer and kettle. Tea, coffee and 2 bottles of water are included in the service.
The interior of the rooms is no longer up-to-date. You have to use the classic thai style with dark wooden floors, dark wood furnishings and accessories and abgetönten wall paints tried. This is basically in order, but through the glass doors to the balcony due to the connection of the surrounding palm trees but hardly any light penetratesand the few lamps with energy-saving lamps were placed, is the sense of touch to greater than the see with the eye. The bathroom finally, the icing on the cake. Here there was a shower, which was relatively large, but with dark green and brown bruchsteinen panelling and a kind of jungle feeling causes, only disturbed by the plastic before. As ventilation serve leads to the outside with gittersieben before. So there are in the bathroom, no daylight, again, only two deckenfunzeln with energy-saving light bulbs. Grooming and shave are also here more from a good tactile sense subject!
Outlets in the rooms are scarce. If you don't constantly bedside lamps or tv production wants, around its schlafapnögerät or chargers to join, should a don't forget a multiple plug to bring their own.
Otherwise, the room okay. There is a kettle, a fridge. Coffee, tea and two bottles of water are replaced every day. On the balcony there was uncomfortable chairs without cushions.
Of the large deficiency is, that it per room only a key is, unfortunately, impossible with the trailer is connected to, the chip the electricity of the room activate. As i rise early and i gladly the room to leave me, although my wife still sleep, it was unfortunately not, without the electricity for air conditioning and light to withdraw. Unfortunately, it was also on request not possible, at least one 2. key card to get.
The same goes for the pool or beach towels - here is the rule: only one towel per person and day! - right: even a exchange against a fresh within a day was not possible. Especially tragic, since the pool cloths mostly worn and too small. The same goes for the towels in the rooms.
As a meal we can only judge the breakfast, since we all other meals outside of the hotel had taken. Of which one should expect not too much. There is toast and eggs in different variations. A kind of coffee, tea, water and two different instantsäfte as drinks. A little cereal with milk or yoghurt. Every day watermelon, papaya and pineapple for fresh fruit. Cheddar, a gummiwurst than cuts, cucumber, tomatenscheiben and onions as decoration and naturally geschmacksarmen ham, sausage and french toast and a daily changing, warm thai court (fried noodles or rice with vegetables and meat), which with the otherwise so fresh thai wok dishes, but nothing to do, because for hours on a spritusflamme to stewing. - overall adequate, but without any alternation. What i missed, were clearly more selection of fresh fruit (we were finally in Thailand!), fresh juices and coffees. From my point of view is unacceptable that any lack of nondiabetic food! Not even sweetener there was! - breakfast at mcdonald in the place is more varied and including taxi probably more favorably than the hotel breakfast (we highly recommend but the breakfast at stempfers café)
The cleanliness of the area was only superficially. The pools were cleaned every day, the room service did his work well. The restaurant, especially the breakfast area, but it is both from the cleanliness and the hygiene was badly. I even induced stain on the floor was also after 5 days still there, it has been so in the meantime not swept! The coffee and teapots are completely rigid, the tables were only superficially wiped, fresh food with leftovers on the buffet was dreadful and the beach for the eggs is also entirely unappetizing arranged (eggs and omelets uncooled!)
The service at the hotel is very bad. The staff was mostly unmotivated and untrained, trained, it is in any case, at least not on an international standard.
Everyone has a use tunnel vision and is on its current task focused.
On special requests (for example a 2. key) is not taken into consideration. Messages, for example from reisevernstaltern, in our case to be late passed on.
During the two feiertagsdinner was the tables were nicely decorated and the arrangement, it haperte of the processes in the service. The clearing of the used dishes you had to point out, the supply of drinks was good and the buffet was good quality poor, and the warm food too long prepared and partially cold. - andwho the country of the smiles to get to, the plant must definitely leave!
As communications technology are poorly lit room two obsolete windows computers with internet access are available. Only one of them had an outdated usb port, around a camera to plug in. Data throughput at about 1 mbps. sufficient for smaller internet or check of emails. Free wi-fi gives it only in the lobby. Printer are not available.
An important point we would like to take this point light, the for many tourists is important, but too often in criticisms forget: the accessibility. In this plant exhausted is unfortunately very fast. Only a driveway ramp to the reception from the car park is everything, what is available. Stolperkanten on the paths and stairs are no rarity.
Also based on the relatively low price, the price-performance ratio for this area too bad. We we can not recommend this hotel. The reasons are summarized:
• decor is very much in need of an overhaul
• technical facilities are very dated (hvac, lighting, energy, communications technology)
• service is not up to european standards
• food and quality of the food/drinks (breakfast) is inadequate.
• lack of accessibility and safety equipment (smoke detectors, fire extinguishers)
• completely excessive feiertagszuschläge, based on the performance.
The 4 stars are from our point of view too much. A shame - with a better management and a readiness you could be here a really good boutique hotel make it, which its price value is.
The offering tour operators is in dire need of would be advisable, to reconsider, whether this area in this condition in their portfolio fits. In any case, we must put pressure on the management of, the safety equipment, the service and quality to improve! read hotel review