# 5 of 610 hotels in Dubai

Hotel Grand Hyatt Dubai(5 stars)

PO Box 7978 Dubai View on map
Average rating
Recommended
Trend

Show on map:
  • Hotel
  • Things to do and see

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.8
  • Room
    5.8
  • Service
    5.8
  • Location
    5.0
  • Gastronomy
    5.7
  • Sport & Leisure
    5.8

Rating breakdown

  • excellent
    49
  • very good
    1
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Karel
Excellentes hotel
  • Recommended hotel
  • Families
  • Other stay
  • November 2015
Hotel very nice. Building is impressive. Large enough to discover every day something new, even during longer stay. Good for business trips as well for family vacations and of course for combination of business and vacations. Hotel and all facilities are kept in good conditions. Hotel garden and pool area very nice. Sunbeds of very good quality and very comfortable. Outdoor pool large enough, enough sunbeds, with towel service and nice pool bar. Architecture of garden and lobby area are very nice. Gives feelings like in a paradise garden. Especially the lobby is excellent. Used high quality materials. Shuttle service ... without any problems. We arrived after midnight, so we missed our half board dinner. We received a voucher and could use it whenever during our stay. Excellent. Not usual. Shows, hotel really cares about guests. During our stay, except the usage of indoor pool, hotel personal fulfilled all our wished to our maximal satisfaction. Even the tips we left for housekeeping was not touched and the service has been made on really high level. Prices are higher than average. But it is sometimes not a disadvantage. Guest structure is being modified to it and you do not find drunk Russian and/or British tourists. read hotel review
  • Room
    6.0

    Our check in was too long. Room not prepared. This should not happen at such hotel. But personal was really very engaged and tried to fix it fast. We arrived after midnight. TV did not work. At other hotels we had to wait till next day. Here they fixed it even at midnight. On the other side, a double check of the room could prevent such situations. Housekeeping very good. 2x a day. Personal very friendly. Whatever we needed, we have got. Rooms very clean, soundproof, spacious, even with an extra bed there is enough space to feel not claustrophobic. Bathroom in good condition, spacious, water pressure excellent, bath items of good quality. Only one point regarding room´s equipment: To the toilet only via bathroom.

  • Location
    5.0

    Location is not bad. Close to airport, shopping mall, Dolphinarium and metro station. Disadvantage of missing beach is compensated by daily shuttle to Kite beach which is very nice (4,5* rating) Hotel has many dining facilities, so either you are on longer vacations, or you are meeting business partners, there are lot of places you can choose from.

  • Sport & Leisure
    6.0

    Service at pool area very good. Ice-lolly for everybody, if new bedcover required, immediately done... There was nothing to complain. Indoor pool and whirlpool as well very nice. Quite, always almost empty, ideal for relax without being disturbed. Fitness center and SPA as well at high level.

  • Gastronomy
    6.0

    Food excellent. Maybe a little bit better food presentation would be nice. But it was everything available what at such hotel could be expected. Doesn´t matter which kind of food you prefer, you definitely find what you like. The only thing which could be improved, is the table setup (cutlery) at self service restaurant Andiamo. At such hotel should be during dinner following standard: 2 knifes, 2 forks, 1 spoon, á 1 small spoon, small fork prepared at each place and a small candle. This was a bit disturbing point. At the evening there are 3 places to listen music. So if you like quite music, Arabian, or more action, you have all you need. Maybe the information about live performance at Arabian restaurant could be placed in the lobby. Especially short term guests, like businessmen would definitely appreciate it, since the information is „hidden“ on the second floor and usually nobody recognizes it. Second point is, minimum food consumption of 125,- AED per person is required. (drinks not included !!) This is something really strange, since to see a performance for the hotel guests should be for free and no guest should be pushed to have „another dinner“ after he finished one.

  • Service
    6.0

    Since I stay 2x year in Dubai, I can compare the service level pretty well. And maybe people from Waldorf Astoria could stay at Grand Hyatt for a while to see, how a service at a 5* hotel has to look like. Of course there are situations and moments where the service could be improved, but at such big hotel always can something run wrong. Important is, how personal is caring about and solving problems. Service at indoor pool and indoor pool policy too „strong“. Even if empty, without any other guests, children are not allowed to use it during evening. This is out of understanding, since once you have a child who is semiprofessional swimmer and needs to exercise, you have no choice.

  • Hotel
    6.0

    Hotel very nice. Building is impressive. Large enough to discover every day something new, even during longer stay. Good for business trips as well for family vacations and of course for combination of business and vacations. Hotel and all facilities are kept in good conditions. Hotel garden and pool area very nice. Sunbeds of very good quality and very comfortable. Outdoor pool large enough, enough sunbeds, with towel service and nice pool bar. Architecture of garden and lobby area are very nice. Gives feelings like in a paradise garden. Especially the lobby is excellent. Used high quality materials. Shuttle service without any problems. We arrived after midnight, so we missed our half board dinner. We received a voucher and could use it whenever during our stay. Excellent. Not usual. Shows, hotel really cares about guests. During our stay, except the usage of indoor pool, hotel personal fulfilled all our wished to our maximal satisfaction. Even the tips we left for housekeeping was not touched and the service has been made on really high level. Prices are higher than average. But it is sometimes not a disadvantage. Guest structure is being modified to it and you do not find drunk Russian and/or British tourists.

Close
Miro
Another nice Hyatt in UAE
  • Recommended hotel
  • Couples
  • City break
  • July 2015
This is my third UAE Hyatt last week, and similar to others, also excellent, with high quality service, very clean and well appointed rooms, top notch Grand Club, and nice array of pools to use. Wi-fi is fast and free to Hyatt GP members. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Simona
Good quality hotel
  • Recommended hotel
  • Couples
  • City break
  • July 2015
Spent 2 days at this hotel, close to the Dubai International Airport and to the Dubai Creek. Hotel is huge, with excellent Grand Club on 14th Floor, and very nice indoor and outdoor pools - to bad that air condition inside hotel is too cold, so I got sick from going in-and-out too often. Wi-fi fast and reliable. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Emiliano
Nice hotel but food not that good
  • Hotel not recommended
  • Singles
  • Other stay
  • April 2015
The hotel was quite nice with decent parking and decent service, however i was very disappointed by the food, which was nothing special...i also thought that staff did not speak well foreign languages... read hotel review
  • Hotel
    3.3
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
    Family friendliness
    3.0
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    3.0
  • Gastronomy
    2.5
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    2.0
  • Room
    3.8
    Size of the room
    3.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    3.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    4.0
Close
Thomas
It has the nicest pool area in Dubai
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • May 2014
I would recommend this hotel. Here everything is just right. Starting from the rooms, the front desk, to the restaurants and the great pool area. The hotel is very close to the airport, which is advantageous if you have a return flight in the morning. By taxi you can get to all the attractions and malls easily and inexpensively. The next time I'd visit again, Grand Hyatt. read hotel review
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
Close
Hazem
Amazing hotel stay
  • Recommended hotel
  • Couples
  • City break
  • April 2014
Its an amazing resort in dubai with luxuaries of faciluties can be used to have a rest..... the spa was amazing.... swimming pool ... ana all facilities....it locate on the centar of dubai were all mall and shops are near to you.. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Dirk
Top address
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
A great house, great room. Everything there that you need. In the house there are numerous restaurants. There is something there for every taste. The staff is friendly and helpful. The pool area is huge and spacious. read hotel review
  • Hotel
    4.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
    Disabled-friendly
    4.0
  • Room
    5.3
    Size of the room
    6.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    3.8
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
Close
Randus
Excellent
  • Recommended hotel
  • Families
  • Other stay
  • January 2014
Excelent, no words to describe it the hotel besides be very beautifull outside is very beautifull inside too, less than 5 minutes from Dubai Int´l Airport, 8 minutes walking to Raffles shopping mall, the rooms are very big, clean and well decorated, the Spa is the 2nd best I have visited only loses to Grand Hyatt Seoul, the swiming pools are fantastics, there is 4 restaurants we have been in two and they are excellent, I recomend to everybody to stay is this hotel and pay a little bit more and stay in the Club floor as the Club Lounge ... is superb at night they serve hot plates salads and much more and you can save at the dinner. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    4.8
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Read all hotel reviews

Information about Hotel Grand Hyatt Dubai

Hotel Information

hotel.de

hotel.de *

Situated near bustling Sheikh Zayed Road, Grand Hyatt Dubai is set on landscaped gardens with outdoor and indoor pools and boasts 13 dining and entertainment venues. Spa treatments and facilities are also available. All accommodation at the Grand Hyatt Dubai is decorated with traditional Arabic touches. It features a flat-screen TV, free WiFi and a minibar. The luxury marble bathroom includes spa tub, bathrobes and exclusive toiletries. Guests can choose from Indian, Japanese and Singaporean food amongst the Grand Hyatt’s restaurants. Guests can dine on one of the terraces overlooking the resort grounds. The open kitchens allow diners to see the chefs in action. Guests can enjoy sunbathing in the extensive pool area, make use of the indoor pool, or work out in the state-of-the-art fitness centre. The Grand Hyatt has an atrium, featuring a tropical indoor garden with streams and bridges. Dubai Creek Golf & Yachtclub is less than 2 km from the property. Burj Khalifa and Dubai Mall are 15 minutes' drive away. The resort is only a 15-minute walk from Wafi Shopping Mall. Bur Dubai is a great choice for travellers interested in desert, sightseeing and business. Reception hours: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Is this your hotel?

Take advantage of the benefits offered by HotelManager:

  • Quality analyses provided by guest reviews
  • Update information about your hotel
  • Increase awareness of your hotel by creating a hotel profile with official pictures
  • All completely free

Create your hotel profile

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Additional childrens' bed
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Shower

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Sauna
  • Tanning booth

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Creche (0-2 years)
  • Airport transfer
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service