# 96 of 98 hotels in Williamsburg

Fort Magruder Hotel and Conference Center(3.5 stars)

6945 Pocahontas Trl View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    1.3
  • Room
    3.0
  • Service
    1.0
  • Location
    4.5
  • Gastronomy
    2.0
  • Sport & Leisure
    4.0

Rating breakdown

  • excellent
    0
  • very good
    0
  • acceptable
    0
  • poor
    0
  • terrible
    0
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Jennifer
What a disappointment
  • Hotel not recommended
  • Families
  • Proof of booking
  • Other stay
  • August 2013
We reserved a suite at this hotel for 8/8/13-8/10/13. Upon our arrival, and anxious to unload and head to Busch Gardens, we were not greeted for at least ten minutes. Once someone acknowledged our existence they proceeded to tell us our reservation wasn't in the system they said there must have been some mix up, but we were lucky because they could give it to us at the rate of $175 a night as opposed to the $150 a night we were quoted. I asked for a manager. Long story short.ninety minutes and many arguments later we were FINALLY ... given what we originally reserved at the proper rate. Wait, the hits keep on coming, every single drawer except for one had trash in it, there was a half eaten bag of pork rinds next to the TV, the balcony door was a safety hazard as it was inoperable, the shower curtain and tub mildewed, the tub faucet unsecured and partially falling off, AND the room had no safe. We complained about all of these things and the only thing fixed was the shower curtain. Also, whether you pay in full in cash, or with a card.they have a sign saying that they will hold an additional $25 per night from your account for ten full days!! When we entered there was a gentleman at the counter who had been overcharged almost $600 and the poor man was still there when we left two hours after entering. This hotel looks great on the website but does not at all live up to what it advertises!!! Will never stay there again! read hotel review
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Location
    4.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    2.0
    Other leisure activities available
    6.0
  • Hotel
    1.3
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Family friendliness
    1.0
  • Service
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Room
    3.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Gastronomy
    2.0
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    3.0
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Information about Fort Magruder Hotel and Conference Center

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Business centre
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Sauna
  • Whirlpool

Other hotel information

  • 24 hour reception
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Laundry service