# 2 of 33 hotels in Nuevo Vallarta

ClubHotel Riu Jalisco(4 stars)

Av. De loa Cocoteros, sn-Lote K Puerto Vallarta 63732 View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.9
  • Room
    4.6
  • Service
    5.1
  • Location
    4.6
  • Gastronomy
    5.0
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    2
  • very good
    1
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews
Izabela
This is a hotel for kids
  • Hotel not recommended
  • Friends
  • Beach holiday
  • April 2015
Very disappointed with the way stuff handle our complain about children playing in the adult pool.you were not able to enjoy drinks without having a pool water in your drink. Everywhere you go there worse kids leave her out tonight in a nightclub they were drunk teenagers. Lots of entertainment for the kids but nothing for the adults. I friends and I went to The sports bar to play some pool at 11:30 at night but we were not able to play in the pool because they were five-year-olds playing with their parents. When we made our complaints ... they pretty much sent to us this is a family resort which we understood when we booked our tickets But this was not a family resort this was a kids resort. I will never go back to that hotel again and probably never booked with the Riu hotels again. read hotel review
  • Service
    2.8
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    1.0
  • Hotel
    4.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    2.0
  • Room
    4.5
    Size of the room
    3.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Gastronomy
    4.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    3.0
  • Sport & Leisure
    3.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
    Overall condition of the pool area
    4.0
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Jennifer
Quiet and sedate ecoResort
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2013
In general, the hotel was clean and well-kept. It wasn't a 5-star, and we didn't expect one, but it did exceed our expectations of a 3 star. read hotel review
  • Sport & Leisure
    5.0

    The pool was nice, but we didn't use it much. We did enjoy a long walk down the beach to a quiet spot. It's technically a public beach, but it was very quiet.

  • Location
    6.0

    Spread across a nature reserve, the hotel required more walking than others, but we didn't mind as the walk was pretty. There were a number of excursions available from the hotel.

  • Gastronomy
    5.0

    The food was good. Not super fancy, but I have a sensitive stomach and didn't get sick at all, so I consider that a bonus. The dining room was clean and the food was pretty fresh.

  • Service
    6.0

    The service was great. We needed a room change when the lock on our door didn't work, and we were moved the next day, when a room opened up.

  • Room
    5.0

    The room was good. The air conditioning wasn't super great, but it was a standard size and had a fan and a private balcony overlooking a garden.

  • Hotel
    5.0

    In general, the hotel was clean and well-kept. It wasn't a 5-star, and we didn't expect one, but it did exceed our expectations of a 3 star.

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Information about ClubHotel Riu Jalisco

Hotel Information

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Amenities

Hotel amenities

  • Garden
  • Family room
  • Shops in the hotel
  • Business centre
  • Playground
  • Cash machine on site
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • Satellite TV
  • Air conditioning
  • Minibar
  • Minibar: alcoholic
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Bath tub
  • Dressing room
  • Connecting rooms

Gastronomy

  • Restaurant
  • Hotel bar
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna
  • Whirlpool

Other hotel information

  • Family hotel
  • Evening programs and entertainment
  • Babysitting/Child services
  • Kids club (6-9 years)
  • Eurocard/Mastercard
  • English
  • Car hire
  • Information desk
  • Children welcome
  • Wifi
  • Free Wifi access included