# 3 of 27 hotels in Bamburi Beach

Neptune Beach Resort(4 stars)

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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    5.0
  • Service
    5.4
  • Location
    5.1
  • Gastronomy
    4.5
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    22
  • very good
    6
  • acceptable
    3
  • poor
    3
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5

Generous complex with a huge lobby, large round pool and subtropical lawn right on the sandy beach to the indian ocean. Number the room i have no knowledge, we lived in a standard double room with extra bed, tastefully decorated and in sufficient size. Safe, tv (but without also only one german program-i will come to speak-), large bathroom. We had booked all-inclusive, afterwards a good decision. The hotel was during our travels only about 1/3 booked, wi …  read hotel review

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The most helpful negative review

3.8333333333333335

My wife and i were for an overnight stay in the Sentido Neptune Beach resort. One-night stopover so, because the jambo keniasafari and on the next day in our booked connection hotel after zanzibar flew. For one night it was reasonable for us. However nothing more. The Sentido Neptune Beach resort is a small, but clean hotel, directly at the north coast Mombasa (Kenya) location. There is just a restaurant where you breakfast, lunch and dinner gets. In add …  read hotel review

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Brent
Very enjoyable post-safari relaxation
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
We spent 3 nights at the Neptune Beach for some post-safari break, and were extremely pleased that we did. Our rooms were very comfortable (excellent air-conditioning, even for Canadians) and well kept, and the beach was outstanding (particularly at high tide, when the vendors were gone). The main lobby/bar area seemed to be constantly cleaned, and the waitstaff were very attentive. For the price, the food and included drinks (Tusker, gin/rum/vodka) were good, but we weren't there for gourmet fare. The pool area is very well situated to give us lots of sun, but with a cool breeze off the ... ocean. My wife and kids had very affordable 1 hr massages, and we were able to take a shopping trip down to the City Mall (with very high security) to get some Safari shoes we can't get at home. We were originally hesitant to go to Mombasa due to the UK/US/Canada travel advisories, but I think those concerns were way overblown. We never once felt any concern, and found the local Kenyans to be always vigilant, friendly and happy to have us visit. Would very much recommend the Neptune Beach! read hotel review
  • Room
    5.5
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    4.8
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
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Sarah
Great Beach Vacation for Families
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This is a beautiful hotel with ample amenities to keep adults and kids busy throughout their stay. We traveled with a large group of family members including four kids between the ages of 12 - 14 and two senior citizens. We enjoyed a beautiful pool, swimming in the very warm ocean, massages at the spa, lots of eating and relaxation. There were plenty of organized activities to participate in, but we had enough to do on our own that we didn't choose those options. We felt safe at all times and even enjoyed a day trip to the mall for ... good shopping. read hotel review
  • Service
    6.0

    Everyone we encountered were friendly and professional. We felt safe and well taken care of. Many of us enjoyed massages in their spa which were very reasonably priced especially for a good quality massage. Our rooms were always made up early in the day and nothing was lacking. Service in the restaurant was quick even though there were a couple of big groups (including ours) to be attended to at one time.

  • Room
    6.0

    The rooms are well laid out, clean and in good condition. Each comes with a balcony if you like to sit outside in privacy, however we didn't choose to use them since there are so many comfortable places to sit throughout the open areas in the hotel. Each room has hair dryers, kettles with tea and coffee and a TV (however, our kids didn't need this since there was always so much to do). The shower always had hot water (no bath tub) and the bathroom is large and well stocked with shampoos, soap, etc.

  • Location
    6.0

    We've been to many resorts around the world and this one ranks near the top. There is a beautiful pool overlooking a huge white beach and ocean (our kids were constantly in one or the other). We never had an issue getting chairs to lounge on no matter what time we showed up at the pool and there are lots of sun and shade options. We really enjoyed the wildlife that sometimes wandered on to the property (monkeys, small lizards, birds) but the staff were quick to chase away so they never became a nuisance.

  • Gastronomy
    4.0

    There is one large restaurant which is a buffet and another small, pool side restaurant for grill and snacks. This resort is all inclusive so plenty of food and drinks always available. The variety of food options was high, the quality was good. We had a couple of picky eaters in the group and they were always able to find options to fill themselves up.

  • Hotel
    6.0

    This is a beautiful hotel with ample amenities to keep adults and kids busy throughout their stay. We traveled with a large group of family members including four kids between the ages of 12 - 14 and two senior citizens. We enjoyed a beautiful pool, swimming in the very warm ocean, massages at the spa, lots of eating and relaxation. There were plenty of organized activities to participate in, but we had enough to do on our own that we didn't choose those options. We felt safe at all times and even enjoyed a day trip to the mall for good shopping.

  • Sport & Leisure
    6.0

    The pool is beautiful and very well maintained with a shallow kids section separated from the deep area. There are lots of areas to enjoy sun and shade around the pool or overlooking the ocean. The resort has well planned out activities and excursions, however we choose to spend time lounging around the pool, swimming in the ocean, playing cards in the open areas or going to town with our own driver so didn't participate in the activities. There is WIFI in the lobby for those who need to stay connected.

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Harald
Such a nice place for relaxing holidays
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
we stayed for 2 weeks in this hotel. Schön. We liked the nice family atmosphere and the staff is so friendly and helpfull. The buffet is tastefull and we had nice variation during our whole stay. The pool is very big and sometimes we thought it was our private swimming pool. read hotel review
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
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Sinnaeve
Excellent price/quality ratio
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
We were very happy with this hotel: family friendly, helpfull staff, good location, beautiful tropical garden, a room with a breathtaking seaview, all comfort in the room, nice African style, quality animation during daytime and also in the evening some surprising shows (for example astonishing acrobats). read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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jupiter
Great hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
we spend one week in this hotel and all went really fantastic. The staff is so kind, the food very good and the pool very big and lovely warm. We recommand this hotel as price quality is really excellent. read hotel review
  • Gastronomy
    6.0

    we loved the variety of tropical fruits, grill, pasta,..

  • Sport & Leisure
    6.0

    large swimming pool and the water is warm

  • Room
    6.0

    for us this was very good, large rooms

  • Service
    6.0

    the staff is sooo nice and friendly. Also at the reception, always very helpfull.

  • Hotel
    6.0

    we spend one week in this hotel and all went really fantastic. The staff is so kind, the food very good and the pool very big and lovely warm. We recommand this hotel as price quality is really excellent.

  • Location
    6.0

    super, direct at the beach with nice garden.

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Tanja & Kevin
Absolutely recommended!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2014
Spontaneous last-minute trip. We were very relaxed flew back and we were glad, that we despite the low recommendation rate in this hotel have. We can highly recommend it! read hotel review
  • Gastronomy
    5.0

    For breakfast you could choose between beans and bacon and pancakes. There were also cereals, fresh fruit, rolls, sausage, jam and cake. All in all, it was very rich. Next to the daily pasta station was the rest of the food was very varied. (small note at an earlier evaluation: if you have a meat by me, no matter whether fish or chicken etc. you can gladly the cooks say, then let the meat is a bit on the grill longer!!! And it also in the vacation, that you have to speak!)

  • Hotel
    5.0

    Spontaneous last-minute trip. We were very relaxed flew back and we were glad, that we despite the low recommendation rate in this hotel have. We can highly recommend it!

  • Service
    6.0

    One is very friendly and open greeted upon arrival. The lady at the reception explained everything very in detail in english, whereby each 2. also spoke german. The staff is very attentive, polite and courteous! Our room was cleaned every day. Everything was very clean. The tables were always clean and freshly set. As soon as you sat down had the waiters and asked the drinks from. The service was absolutely great.

  • Room
    6.0

    Our room had a partial view of the ocean and was absolutely sufficiently furnished. Two chairs, two beds, which we just pushed together,. There was an air conditioner and a tv as well as a safe, the for hire. The rooms were always in a very clean condition, which remainder have we already explained above.

  • Sport & Leisure
    5.0

    If you want a quiet and relaxing holiday is here absolutely correctly! During our time of stay there were many older people there, there was no annoying kids and we always had our peace. From time to time there was a small entertainment program such as water aerobics or similar and a little music. Every night at 9 there was a varied evening entertainment. The outdoor area with pool and a sunbathing lawn is nicely laid out. Swimming in the ocean was unfortunately not possible, since the water just too warm. A shame! But the pool was always clean and cool. As soon as you the lawn approached came the 'supervision' with mats and towels and you could get a beach chair choose. Top service! There were both shaded and sunny spot available.

  • Location
    6.0

    A shopping center as well as a bank are not far away and easily reachable by taxi. Note to a previous assessment: with the taxi drivers one must evenly negotiate! If he feels that the said price not concede just a different taxi! The lady at the desk gave us always a information as much a trip to a certain location costs. The price we got with the driver before the end of the drive set.

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Renate & Jörg
The nicest thing about this hotel is the departure.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Luckily we had for two zwischenübernachtungen before and after the flight to zanzibar. Holiday in this totally unfriendly, dirty hotel was according to our opinion not possible. The table cloths in the dining room were very stained and the food for us unenjoyable. Plates, cups, etc. were dirty and hygiene in this hotel was missing each trace. The towels in the room not available, since the mildew smell was unbearable. The bathroom was dirty and the drain from the sink was clogged. read hotel review
  • Sport & Leisure
    4.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    2.0
  • Room
    2.0
    Size of the room
    1.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
  • Hotel
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
  • Service
    4.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    1.0
  • Gastronomy
    1.0
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
  • Location
    3.5
    Distance to the beach
    6.0
    Other leisure activities available
    1.0
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Gerhard
Neptune ade.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2013
Except for the kitchen is the hotel very good. Alternation in the food offer zero - in 21 days holiday 11 times lamb as a meat dish. Fish often not ready roasted, 30% of the hotel holiday-makers have diarrhea. Room service was great. Table-ware and cutlery in the restaurant is often not really clean. The tables were only every 5 days again covered up. In the evening it is difficult to get a taxi, it is usually only a taxi driver and the means, he could ask, what he wants. Negotiations are absolutely and resolutely, necessary. We were already several ... times in Afrika and also in the Neptune- Bamburi Beach. each year worse, many regular guests, as we look for alternatives. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    4.0
  • Gastronomy
    2.3
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    3.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    3.0
  • Hotel
    3.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    1.0
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Thomas
Never again.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2013
My conclusion. This was very big crap... Dirty glasses... The waiters only serve, if it tip gives properly, one gives ihne a hundred it was like an insult to these fellows. I would like to not further to omit itself about so much rooted inefficiency. Who with open eyes through its holiday the see what is going on. read hotel review
  • Gastronomy
    1.5
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    3.0
  • Sport & Leisure
    3.0
    Quality of the beach
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    3.5
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    1.0
  • Hotel
    1.8
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    1.0
    Family friendliness
    1.0
    Disabled-friendly
    1.0
  • Location
    2.6
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Petra
Kenya we are coming again.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
We were for the first time in Kenya and thus also for the first time in this hotel. We thought it was great, the location of the room was not the best but we were only there to sleep after all, when the next visit would be a room with a beach better. The amenities and the size of the room was good, the condition and cleanliness was great, wireless internet in the room and on the lawn available. The staff was always friendly and courteous, we couldn't complain for small tips the daily were given. Even a couch on ... the lawn selected this was on the next day already prepared. We had all inclusive and were satisfied, ok the breakfast meats the breakfast could have been a little more, but we are now times not in Germany but in Afrika. Guests of the hotel are almost all regular guests the already are several years ago are, you are a novice immediately in this extended family welcome, if you want. I hope we see us 2014 in november again. In this sense, Ahsante and Hakuna Matata Petra and Hartmut. read hotel review
  • Location
    6.0

    Beach directly at the hotel. Taxi right at the hotel, is available at all times Restaurants right nearby hotels

  • Room
    6.0

    Room size and condition are good, air conditioning, tv (no german channel) wi-fi internet access, kettle (tea and coffee packages), telephone and balcony were available Bathroom is big enough, space for two people Towels are changed daily.

  • Sport & Leisure
    6.0

    Entertainment every day but the staff was not pushy a clear no was enough and you went with a smile on. Beach chairs were sufficiently available, towels and cushions for the beach chairs there was always. Pool and beach were always clean

  • Hotel
    6.0

    We were for the first time in Kenya and thus also for the first time in this hotel. We thought it was great, the location of the room was not the best but we were only there to sleep after all, when the next visit would be a room with a beach better. The amenities and the size of the room was good, the condition and cleanliness was great, wireless internet in the room and on the lawn available. The staff was always friendly and courteous, we couldn't complain for small tips the daily were given. Even a couch on the lawn selected this was on the next day already prepared. We had all inclusive and were satisfied, ok the breakfast meats the breakfast could have been a little more, but we are now times not in Germany but in Afrika. Guests of the hotel are almost all regular guests the already are several years ago are, you are a novice immediately in this extended family welcome, if you want. I hope we see us 2014 in november again. In this sense, Ahsante and Hakuna Matata Petra and Hartmut.

  • Service
    6.0

    Nice staff Foreign language skills of the staff was Room is cleaned daily.

  • Gastronomy
    6.0

    Restaurant was clean and well maintained Dinner in the neat appearance, long pants or skirt and no flip flop i think great Food and drinks were ok typical evenly, a kenyan dinner and a meal in the outdoor area around the pool completed our vacation was great.

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Read all hotel reviews

Information about Neptune Beach Resort

Hotel Information

hotel.de

hotel.de *

Located on the silver sands of the Bamburi Beach, 14 km to the north of Mombasa City and approximately 24km from Moi International Airport, the resort offers all the comforts of home and maintains an open air feel due to its large reception and hallways. This resort is very popular with regular guests, offering very good service and a family atmosphere. Special highlight is the lush garden area and the new terrace with a view of the Indian Ocean. There are many quiet areas throughout the resort including the newly created “coffee shop” to offer you calm and relaxation. The generous lobby and the impressive halls create an open air feeling leaving you with plenty of room for your very individual holiday experience. RESTAURANT & BARS Main Restaurant: The hotel has one main dining room that serves all meals in a buffet style set up, breakfast from 7:00 am to 10:00 am and can be extended to noon on demand, lunch from 12:00 pm to 3:00 pm and dinner from 7:00 pm to 11:00 pm. During meal times soft drinks, fruit juices, water, house wine, local beer, tea and coffee are served.The cuisine is of international standards and there are theme nights that are organised during the week. Bar: The 'All Inclusive' bar offers soft drinks, tinned juices, fresh juices, beers and wines from 10:00 am to 6:00 pm. From 6:00 pm to midnight, all local spirits are served. There is also a cash bar that serves all international drinks and bottled mineral water at a cost.   FACILITIES The resort boasts of a fresh water swimming pool with separate area for kids , proposes sport facilities as play the billiards, water volley ball, darts, table tennis, and next door 2 flood lit tennis courts & beach volley ball. There is also a 18 hole golf course (Nyali Golf Club) and go kart facility nearby. Entertainement The resort animation team keeps guests entertained all day with regular changing animation programs like fashion shows, water gymnastics, bands, discos, acrobatic shows and traditional African folk dancers just to name a few. Some services may carry an extra charge payable locally.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel description

Hotel description

  • What the hotel offers
    Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip.
  • Location
    The hotel has a garden with a pool and a volleyball field. There is enough space for sun lounges on the grass and a direct access to the snow white beach.
  • Accommodation
    Spacious rooms with private bathroom with shower, individual A/C, sat. TV, rental safe, wireless internet, a small terrace, a hair dryer and coffee & tea facilities
  • Food and Drink
    Show cooking is our speciality. It means that you decide how your meat is baked or what additional ingredients you want in your spaghetti sauce. Just tell the cook.
  • Leisure
    A daily program of gym, sport, tournaments, events & shows with our multilingual animation team is available in and around the pool.
  • Other facilities and services
    Our staff serves you in the bar, snack bar and the restaurant. Conference room available.

Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Playground
  • Hotel safe
  • Lift
  • Air conditioning

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock

Gastronomy

  • Welcome cocktail
  • Restaurant
  • Vegetarian
  • Hotel bar
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool

Spa offers

  • Massages

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Wifi
  • Laundry service