# 24 of 74 hotels in Varadero

Hotel RIU Varadero(4.5 stars)

Varadero Atlantické pobrežie - sever View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.5
  • Room
    4.9
  • Service
    4.2
  • Location
    4.5
  • Gastronomy
    3.6
  • Sport & Leisure
    4.5

Rating breakdown

  • excellent
    10
  • very good
    8
  • acceptable
    10
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

4.444444444444445

On arrival in the Riu hotel we were first thrilled by the optics of the hotel and the decor of the rooms. Unfortunately, soon disillusionment a, as we did the first cocktails tried. No matter which bar of the hotel, even in the lobby bar we had to us with bad cocktails content, not times freshly prepared were. Good, that we on round trip in every other hotel experienced, that cuban drinks good taste. The food in the buffet restaurant was unfortunately on …  read hotel review

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The most helpful negative review

2.6666666666666665

The complex makes a quite good impression, so you on arrival says, everything to have made correct. The rooms were okay. , unfortunately not in complete condition (lamps broken or missing). The cleaning ladies were hard, with its available means tidy room to create. The guests were too many from Canada and China, were although it is very active, but too many young people and accordingly in a good mood! …  read hotel review

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Andrey
Average trip (much less than 5 stars)
  • Hotel not recommended
  • Families
  • Beach holiday
  • April 2014
We usually don’t leave reviews to any resorts we travel, however we encountered a very serious security issue (stolen equipment) in this hotel and thought to share with people who consider traveling here. We recently returned from Riu Varadero after staying for a week from April 25th to May 2nd 2014. The hotel is pretty big in size, very clean, good entertainment and for kids as well, the beach is beautiful, the pools were nice as well and the food is pretty good with lots of variety although almost no sea food or special entries during dinner were offered. Upon ... our arrival, me, my wife and daughter, were given a room equipped with handicapped equipment for people with disabilities, so we requested a change of room right away. Front desk representative promised us that in the morning we can move to another room, however when we showed up the next morning to make the change, the new room was still unavailable until 4 pm. We have brought a few electronic gadgets with us and left all the devices in our locked luggage in the room, since we didn’t see a point of unpacking and then packing again same day to move to another room. Also we were advised not to use the safe, since it will activated as soon as we move to our new and permanent location. So we went to the beach to pass the time to later return at 4 to claim our new room. Upon return from the beach, we realized that someone broke the lock in one of our luggage suitcases and 2 devices were stolen – brand new Samsung Galaxy S4 mini and our daughter’s iPad mini 32GB Cellular Edition (around 1000 dollars total). We filed a report to the security office, and the officer came into our room to look at luggage and room items. He also showed us an electronic printout of who has swiped the key to our room while we were gone, with only maid and fridge refill person showing on the list, besides our access. He also promised to interview these people, which was never done. We even called the police to come to the resort, however the process of investigation is so complicated and time consuming that our whole vacation would have been ruined completely. Security officer and a few other representatives who tried to help also hinted that we did not take any such devices or maybe left them somewhere else, making us look like fools and completely lost our trust in the hotel management and staff. The bottom line is that if you travel to this resort, please make sure that you either start using the safe right away or keep all the devices and valuables with you at all times. We have been traveling to many resorts over the years and we never had any issues with security until Riu, which is very disappointing and frustrating for such a higher end 5 star hotel, and since no-one tried to even suggest any compensation or voucher or any assurance of trying to get to some kind of resolution, we would not plan to return to this resort or advise any of our relatives and friends to do the same in the future. read hotel review
  • Sport & Leisure
    4.3
    Quality of the beach
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    4.0
  • Service
    2.5
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    1.0
  • Room
    3.0
    Size of the room
    3.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    3.0
  • Location
    4.3
    Distance to the beach
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    4.0
  • Hotel
    3.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Family friendliness
    4.0
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Jody
Absolutely amazing
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2014
Read many reviews about the riu and was very afraid to go, big big mistake, not sure where these people went but it was not this resort. I have never met more friendly and accommodating people, not one negative thing to say about this place, the people, the food, the room, the cleanliness, the beach, everything was awesome. For those of u that have so many negative things to say, get off your high horses and go elsewhere, if u are that high maintenance that u could not enjoy this place you don't deserve to be there. Go and have ... a great time, I will be returning again and again and again!!!!!! read hotel review
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    6.0
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M SK
Riu Varadero great resort to stay in.
  • Recommended hotel
  • Families
  • Beach holiday
  • January 2014
Great Resort, well maintained , food is ok comparing to what Cubans have to offer. Service is excellent and washrooms are always in a good shape. read hotel review
  • Service
    6.0

    Amazing Service, staff are very friendly, rooms are clean, everyone is pleasant. Beautiful atmosphere. There is a local doctor in the resort which came to be an amazing help.

  • Room
    6.0

    Good and clean. Great size rooms and clean. New Buildings, Resort is fairly new. Great views from rooms.

  • Sport & Leisure
    6.0

    Great entertainment. Staff are amazing and full of energy. Very funny and pleasant.. different activities everyday and different shows in the theatre every night..Beach is amazing, pools are clean and a lot of activity choices to participate in including kids club... There is one hour a day internet access.

  • Gastronomy
    5.0

    Dinning areas are always clean, 3 buffets and 5 a la Cart. We liked the buffet more cause it give us more selection. Food is cooked more to the plain side and that's ok, however there was a lot of variety of chicken, grilled fish, roast beef, turkey, rice plate, pasts, vegetables etc.

  • Location
    6.0

    Great spot, one min walk to the best beach area in cuba. Beach area is well maintained, shopping option are available for a reasonable price, and a wide selection of Excursion.

  • Hotel
    6.0

    Great Resort, well maintained , food is ok comparing to what Cubans have to offer. Service is excellent and washrooms are always in a good shape.

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Andrea
Where are 4 stars?
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2013
A hotel which really not for a beach holiday can be recommended. The quality of the food is not very good. The settlement at the beach bar and the 24h restaurant is awful and the hygienic standards a disaster. Leftovers stay on the tables, even if the staff had nothing to do. A kind of crow has already settled, eats like the food, leaves the 'legacy' like chairs and tables, but the chairs are not cleaned. Just disgusting. This condition could we have days watching. The hotel was only a third occupied, and the beach were full. Is separated on ... the beach spacious deluxe area. Conclusion: a 3 stars minus hotel, only the room is good, and takes something positive. read hotel review
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    3.5
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Distance to the beach
    5.0
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Martina
Where Riu tin, is not necessarily Riu inside
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • October 2013
A very large extensive area, on the first view a very good impression makes. Flaws are then already after a short time to see. Even the travel agent said (without that we were complaining about) this plant would not be true to the Riu standard. The tourists were international, mostly canadians. All age groups available. Fortunately the hotel was now in october not even to the half full. It lies directly at the beach, with this number of already was well stocked. The cleanliness: it was remarkable: there was never toilet brushes (also in the rooms). In such countries suffering ... many already times under stomach intestine problems. Closer one needs now to signs ☺ read hotel review
  • Location
    4.0

    The transfer took about an hour. Varadero is good with side-seeing buses distance. Otherwise lots of construction in the immediate vicinity.

  • Gastronomy
    3.0

    There are 2 main restaurants, which only one was open. For the relatively small number of guests but adequate. There are also 4 à la carte restaurants and a restaurant in the deluxe area. In the main restaurant the meals were mostly cold or not very attractively arranged. For example, already angebacken. The decor there equal rather a cafeteria. The à-la-carte restaurants had a fixed menu, not changed. Generally applied to all restaurants: meat could not one eat, simply too tough. It was often before, that some dishes not more. At the lobby bar always something missing. Mostly were the drinks (even wine) served in plastic cups. Wine was missing from and to, what some of the other guests told us about. That some drinks cool should be kept and not with ice stretched should be, since it was missing to knowledge. The bar in the deluxe area was very good, the staff was also better. Throughout the but the staff was quite disorganized, so we didn't necessarily imagine want, what is going on, if the hotel is.

  • Room
    5.0

    Due to the fact that we already often in Riu hotels and therefore points have gathered, we had a free upgrade for the deluxe area. The rooms were very nice. Bathroom with a shower and a tub, separate toilet. The minibar was also always filled. Missing it needed towels, and bath mat. We saw that now not so cramped. We were very happy in this field i have to say, especially just because of the separate restaurants.

  • Service
    4.0

    The staff was very friendly. But if you don't at least good english knowledge, it was very difficult. In the main restaurant the people were rather unfriendly and you had the impression, they came with the relatively few people can't handle. The same goes for the lobby bar. In the specialty restaurants, as well as in the deluxe area was the staff in order.

  • Sport & Leisure
    4.0

    We didn't much of the activities considered. The program is but as in other Riu hotels also, there can one not complain. There are two large pools and a smaller deluxe area. However, there is at the beach and at the pools there were no cushions for the beach chairs. So just the plastikgestell. Over there you not very long mood from. Clean were the pools and the beach however.

  • Hotel
    4.0

    A very large extensive area, on the first view a very good impression makes. Flaws are then already after a short time to see. Even the travel agent said (without that we were complaining about) this plant would not be true to the Riu standard. The tourists were international, mostly canadians. All age groups available. Fortunately the hotel was now in october not even to the half full. It lies directly at the beach, with this number of already was well stocked. The cleanliness: it was remarkable: there was never toilet brushes (also in the rooms). In such countries suffering many already times under stomach intestine problems. Closer one needs now to signs ☺

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Information about Hotel RIU Varadero

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

Hotel Beach (Sand)
  • What the hotel offers
    Hotel RIU Varadero is five star hotel situated in lovely Cuba. This modern hotel is favored by young couples and friends. This modern hotel boasts 5-star rating. Check in starts at 2 PM, check out must be done before noon. Free Wi-Fi is available in the lobby. The hotel offers all-inclusive packages. Conference facilities and Internet access are also available. Hotel is best suited for honeymoon couples or for travelers with no children.
  • Location
    Hotel is located facing one the most beautiful and charming beaches the Caribbean has to offer, near the tip of the peninsula close to the marina and the golf club. Varadero Beach is approximately 30km from Varadero Airport.
  • Accommodation
    There are 1110 suites and junior suites with a private reception offering comfortable accommodation. The guest rooms are equipped with an en-suite satellite TV, a security safe, 220 V electricity supply, a mini bar and air conditioning. The suites are perfect for families or for up to 4-6 people. Each room has a balcony or terrace.
  • Food and Drink
    Guests are provided with an exclusive access to international restaurant, offering a variety of menus including Asian, seafood and Creole. Drink bar serves domestic beer, selected international brands, and the house wine with meals.
  • Leisure
    An outdoor and splash pool are available, first one featuring a whirlpool bath and a roomy sun terrace. Hotel provides a beauty salon which offers beauty treatments such as manicures and pedicures. Games room includes table tennis, billiards, cards, chess and other table games. Guests can choose between the 2 tennis courts, both of which come with floodlights.
  • Other facilities and services
    Money exchange service is available at front desk 24 hours a day. Hotel offers an Adult Service, including complimentary 24-hour room service, club house with cigar room and a butler service. Hotel offers an entertainment program for children and adults.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Car park

Room amenities

  • Writing bureau
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast buffet

A choice of sports

  • Fitness centre
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Sauna

Other hotel information

  • City hotel
  • 24 hour reception
  • Evening programs and entertainment
  • Babysitting/Child services
  • Eurocard/Mastercard
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Children welcome
  • Wifi