# 6 of 19 hotels in Cienfuegos

Gran Caribe Faro Luna(4 stars)

Ctra. De Pasacaballo Km.18 75087-6511 View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.5
  • Room
    4.5
  • Service
    3.7
  • Location
    3.4
  • Gastronomy
    3.9
  • Sport & Leisure
    4.3

Rating breakdown

  • excellent
    0
  • very good
    4
  • acceptable
    1
  • poor
    0
  • terrible
    1
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Lyndsay Jones
Pleasant hotel
  • Recommended hotel
  • Couples
  • Other stay
  • January 2015
We were a bit sceptic about this hotel as some of the reviews on other sites were not that favourable. However, we chose it anyway for its location right near to the dolphin centre and the diving school. We were pleasanty surprised. We were allocated a room on the first floor. This was spacious, clean and had a balcony looking out on to the pool area. It was a shame there was no lift to the rooms (but the hotel does not have that many floors so it would probably be ok for most people). The room had a safe ..., balcony, air conditioning, but besides that it was pretty simple, nothing spectacular. Our room rate didn't include meals but we ate in the hotel restaurant anyway. The a la carte menu was actually rather good. I wasn't too keen on the chicken I chose, but boyfriend's fish was amazing. The waiter was also really friendly, but if you expect quick service then don't go to Cuba. Used the pool once: clean, plenty of sun loungers. As far as we could tell there was no beach directly at the hotel, only further along the bay. The hotel is perfectly located for anyone who wants to go to the diving centre (5 minute walk) or diving (2 minute walk to the diving school). We would definitely recommend the hotel, the staff even let us check out two hours later free of charge. read hotel review
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Service
    4.0
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    4.0
    Disabled-friendly
    1.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Location
    3.8
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    6.0
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