# 24 of 374 hotels in Cusco

Hotel Sonesta Cusco(4 stars)

Av. El Sol, 954 View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.7
  • Room
    4.8
  • Service
    5.2
  • Location
    4.8
  • Gastronomy
    5.4
  • Sport & Leisure
    0.0

Rating breakdown

  • excellent
    2
  • very good
    1
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Carolina
Good hotel, but a bit noisy
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
The hotel was modern and well kept. The room we had was big, had stylish furniture and was well equipped with a safe, flat screen TV and centralized heating. The bathroom was big and spotless. The only complaint about the room was the single glassed windows which meant we could hear all the traffic noise as if the windows would have been open. A room in the back of the hotel might therefore be preferable. The breakfast buffet was diverse and had something for everyone. Most of the staff was friendly and the staff working at the reception spoke good ... English. There's a small coffee shop in the lobby selling snacks (empanadas, instant noodles etc.). The food here was a bit overpriced and the lady serving us did not know how to use the oven to heat up an empanada - had to go back to heat it up again and the second time she put a plastic container in the oven which melted around the empanada that she then gave back. Room service food was also overpriced and not worth ordering. The hotel was about 10 min walking distance (on a main street) from Plaza de Armas. The hotel is an excellent choise when staying in Cusco. read hotel review
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
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Information about Hotel Sonesta Cusco

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Shower
  • Phone
  • Cable TV
  • Minibar
  • Safe
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Catering service

A choice of sports

  • Fitness centre
  • Cycling

Other hotel information

  • 24 hour reception
  • 24 hour security
  • Information desk
  • Currency exchange
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Laundry service