# 6 of 71 hotels in Albena

Hotel Gergana Beach(4 stars)

Albena, 9620 Bulgarien View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.7
  • Room
    4.5
  • Service
    5.0
  • Location
    4.8
  • Gastronomy
    4.8
  • Sport & Leisure
    5.0

Rating breakdown

  • excellent
    60
  • very good
    21
  • acceptable
    15
  • poor
    3
  • terrible
    3
Read all hotel reviews

The most helpful positive review

4.569444444444445

We felt good and would gladly again in Gergana vacation make. After all negative reviews we had serious doubts, but we had a very nice vacation. Price-Achievement fits in any case. Everybody speaks German and were friendly. The room was bit small but it was more than enough. There was little space for storage space in the bathroom however therefor we had a great sea view. Every day were the beds and when required the room cleaned. Also with the food we we …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.9916666666666667

The hotel itself is well equipped. At first glance the rooms are very nice and comfortable. The next day, however, after the S. Room cleaning was gram, I had to say, that only new towels and the ashtray and trash emptied was. The sand, the my son and I had dragged from the beach with clean, was still on the same and I could watch the entire week. What this hotel is under all-inclusive understand, is totally incomprehensible. Any alcoholic beverages had on …  read hotel review

read more Acceptable, Poor, Terrible reviews
roxana
Mega super holliday
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
a very good hotel, excellent food and entertaining, and the staff is very attentive with your need. The beach is also very clean and well organized. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    Family friendliness
    6.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
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Radoslav
Perfect family holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2015
The hotel is situated directly on the beach with great panoramic view. The restaurant is also on the beach with sea view and high quality of the kitchen. The staff of the hotel is friendly and professional. I am very satisfied from the services provided and have to say that we are guests of the hotel Gergana for the 8th time in a row. I can definitely recommend the resort Albena and especially the hotel Gergana. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
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Geoff
The Gargana hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
enjoyed my stay in the gargana hotel, i would of liked more english programes to watch ,i will come back again to see every one because i enjoyed the company, and met alot of good people here they was friendly atmosthere, just like to say me and my wife realy enjoyed the entertainment. read hotel review
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    5.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    5.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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TINA
Value for money in pretty resort
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Good quality hotel in a pleasant, clean, green resort. The hotel is at the far end of the resort next to the Baltata forest but there is a regular tourist road train around the resort. We booked B&B (most guests all-inclusive) in order to sample local restaurants but few were open at the end of Sept. We therefore mostly used the hotel's evening buffet which was excellent value, including local drinks (only 16 leva, about 7 GBP).The only minor issues: the shower screen leaked; the packed breakfast was small and poor (compared to other meals); and loud music started ... at 10.00a.m. near the pool. read hotel review
  • Location
    5.0
    Distance to the beach
    6.0
    Restaurants & bars in the area
    4.0
  • Service
    5.7
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
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Sofia
Nice place, perfect location
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Excellent location, the best in Bulgaria. Everything is on the beach with perfect views. Rooms are clean but very much depending on the chambermaid willingness to do her job properly. Parts of the hotel need a bit of repair. Food is excellent, big variety and very tasty all the time. read hotel review
  • Gastronomy
    6.0

    Food is tasty and with ggod variety.

  • Sport & Leisure
    5.0

    Animation team is all the time great. However there was one turkish guy in 2012 who was a real professional. He made the best evening shows and has created the best animation team.

  • Service
    5.0

    Service at the reception is perfect. Chambermaid's service needs to be checked more often by the management.

  • Hotel
    5.0

    Excellent location, the best in Bulgaria. Everything is on the beach with perfect views. Rooms are clean but very much depending on the chambermaid willingness to do her job properly. Parts of the hotel need a bit of repair. Food is excellent, big variety and very tasty all the time.

  • Room
    5.0

    Size if perfect. Some parts of the room need repair. But nothing is better than the sea view from the terrace.

  • Location
    6.0

    Best location! Everything is on the beach.

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Kirsty
3 stars not 4
  • Hotel not recommended
  • Families
  • Beach holiday
  • September 2014
i have travelled all over bulgaria for the past decade and this hotel is certainly not one of the best, hotel is very clean and staff on the whole are very helpful and friendly but we travelled with our grandma who is 79 and to leave the hotel the walk is 30 mins to the town so you need to be aware that you will need a taxi if mobility is a problem. hotel food was our biggest complaint although food in bulgaria is generally not to my liking there are other hotels in albana where food is of a ... better quality and variety. i personally will not be staying in gergana again but i cant say i had a bad holiday just little things that could be improved would have made the holiday more enjoyable read hotel review
  • Room
    3.8
    Size of the room
    1.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    5.0
    Disabled-friendly
    3.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
  • Service
    5.3
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Location
    2.8
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    1.0
  • Gastronomy
    2.0
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    3.0
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Fabi
Gergana Beach, Albena
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Hotel Gergana is a recommandable hotel, but now, the B section is in maintenance. We had a side sea view room, in the b secion. When we arrived there, the b section was in maintenance, and the side sea view rooms were all in section B. They wanted to send us to Arabella, but out travel agency said that Arabella has bad services, and to not accept this. They sended someone from Salvex or somthing like this who was speaking romanian. They keept us at Gergana, but in a Park View room, with a littler price than Side sea view ..., and Gergana will give us the diffrence. read hotel review
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
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Antoaneta
Hotel Gergana in Albena
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
The complete stuff is friendly and helpfull. The varoius and quality of the food and the drinks are very good. The entertainment is ok. We can absolutely recomend this Hotel. We will come again. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Room
    5.0
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Stefan
Thirteen years in Gergana hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This is our 23rd summer stay in Albena resort - a complimentary 14 day stay - a present from the hotel management for our regular visits. The hotel is a perfect combination of beach and forest - sublime location of the hotel, restaurant next to the beach. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Nick
A wonderful stay in Gergana hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
The hotel is located right on the beach and features "all inclusive" service as well as animation and other services. Hotel is very clean, excellent cuisine and lots of fun for children. read hotel review
  • Hotel
    6.0

    The hotel is located right on the beach and features "all inclusive" service as well as animation and other services. Hotel is very clean, excellent cuisine and lots of fun for children.

  • Service
    6.0

    All staff are friendly, proffesional and meet guest' expectations.

  • Room
    6.0

    Apartment is fully air-conditioned, very large, clean and equipped with everything which a guest may expect on a summer vacation.

  • Location
    6.0

    Distance to beach is "zero" as the hotel is right on the beach. It is also surrounded by natural forest in a national protected area which gives even more comfort for guests.

  • Sport & Leisure
    5.0

    Good entertaintment with the animation team, especially for kids. Swimming pool and sport activities were OK.

  • Gastronomy
    6.0

    Excellent cuisine, big variety of food.

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Read all hotel reviews

Information about Hotel Gergana Beach

Hotel Information

Hotel description

Hotel description

Hotel News

04/03/2008:

Complex “Gergana” ,situated exactly on the coast line, consist former hotels “Mura”, “ Slavuna” , “Gergana”, “Gergana” hotel is in to the national reserve “Balata” –unique area for your pleasant healthy holiday. Hotels work on the All Inclusive plus formula, difference is that in All Inclusive plus includes 2 sun beds and 1 umbrella on the beach area or on the pool free of charge. The Complex has two restaurants, indoor and outdoor swimming pool with water attraction and a special area for children.

Amenities

Hotel amenities

  • Terrace
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Cash machine on site
  • Hotel safe
  • Phone
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Packed lunches

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Cycling

Spa offers

  • Spa centre
  • Special massages

Other hotel information

  • City hotel
  • 24 hour reception
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service