# 6 of 72 hotels in Albena

Hotel Gergana Beach(4 stars)

Albena, 9620 Bulgarien View on map
Average rating
Recommended
Trend

At a glance

  • Great holiday (8)
    "Great holiday" found in 8 reviews
    • " Great holiday , directly at the beach " 
      4.99047619047619
      July 2012
    • " ... ashamed. The staff at the hotel as servant and for the words please and thanks on vacation not exist! As a conclusion the hotel we can all' normal' families with children thoroughly recommend. We really enjoyed it ! " 
      5.492857142857143
      August 2012
    • " Not a four star hotel ! " 
      4.016666666666667
      August 2012
    • " The hotel is the best suitable for a beach vacation with children, guaranteed by the direct beach area, the pool area, the very good child care and ... " 
      5.5738095238095235
      July 2012
    • " ... and the entire animation. What we didn't like, is the catalog promised use the chairs on the beach. - 'Whoever arrived too late, the punished life'. Basically: on the Gergana Beach much and we can recommend this hotel in good conscience. " 
      5.5738095238095235
      July 2012
    • " Excellent hotel " 
      5.5
      August 2012
    • " Great holiday ! " 
      5.261904761904762
      July 2012
    • " In all aspects a perfect vacation! The beach was beautiful and directly in front of the hotel. The pool was also very clean, however you could from 7:00 ... " 
      5.261904761904762
      July 2012
  • The food was okay (4)
    "The food was okay" found in 4 reviews
    • " ... friendly staff, clean and air-conditioned room. If you at home forgot (slippers, suntan creams, towels, etc.) , it was not a problem this things new to procure, and without a lot of legwork. The food was okay . No culinary Hochsprünge, but if you expected already something for this price?! The direct ... " 
      4.99047619047619
      July 2012
    • " ... beds scrumptous private. Went from swans from towels over massive flowers to inclusion of stuffed animals. The beach is clean and you can kilometers long walk and mussels collect. To eat: I would the food very good , even if not everything made our taste. But it was now time everyone other taste. We were ... " 
      5.492857142857143
      August 2012
    • " In all aspects a perfect vacation! The beach was beautiful and directly in front of the hotel. The pool was also very clean, however you could from 7:00 P. M. not more Baden. The food was wonderful : very diverse and absolutely delicious! -only the cleaning crew in the rooms were not very ... " 
      5.261904761904762
      July 2012
    • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good , the beach is great, with enough sunbeds and sun screens. " 
      6
      September 2012
  • Friendly staff (3)
    "Friendly staff" found in 3 reviews
    • " All together was in reason harmonious: friendly staff , clean and air-conditioned room. If you at home forgot (slippers, suntan creams, towels, etc.) ... " 
      4.99047619047619
      July 2012
    • " ... and you can kilometers long walk and mussels collect. To eat: I would the food very good, even if not everything made our taste. But it was now time everyone other taste. We were always full! The staff was always very nice and had always a smile on their faces! The entertainment: every day, with exception Sunday, ... " 
      5.492857142857143
      August 2012
    • " For families the ideal hotel, always and at all times short ways. For the food may improvements help, but something to get full for everyone!. The staff is always friendly and the cleaning ladies are top. " 
      5.5
      August 2012
  • Small bathroom (1)
    "Small bathroom" found in 1 review
    • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom , we had large room with a large bathroom. The food is very good, the beach is great, with ... " 
      6
      September 2012
  • Small room (1)
    "Small room" found in 1 review
    • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good, the ... " 
      6
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.7
  • Room
    4.5
  • Service
    4.8
  • Location
    4.8
  • Gastronomy
    4.7
  • Sport & Leisure
    5.1

Rating breakdown

  • excellent
    51
  • very good
    23
  • acceptable
    9
  • poor
    3
  • terrible
    4
Read all hotel reviews

The most helpful positive review

4.569444444444445

We felt good and would gladly again in Gergana vacation make. After all negative reviews we had serious doubts, but we had a very nice vacation. Price-Achievement fits in any case. Everybody speaks German and were friendly. The room was bit small but it was more than enough. There was little space for storage space in the bathroom however therefor we had a great sea view. Every day were the beds and when required the room cleaned. Also with the food we we …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.9916666666666667

The hotel itself is well equipped. At first glance the rooms are very nice and comfortable. The next day, however, after the S. Room cleaning was gram, I had to say, that only new towels and the ashtray and trash emptied was. The sand, the my son and I had dragged from the beach with clean, was still on the same and I could watch the entire week. What this hotel is under all-inclusive understand, is totally incomprehensible. Any alcoholic beverages had on …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (8)
      Comments related to "Hotel in general" found in 8 reviews
      • " Great holiday, directly at the beach "  read hotel review
        4.99047619047619
        July 2012
      • " ... ashamed. The staff at the hotel as servant and for the words please and thanks on vacation not exist! As a conclusion the hotel we can all' normal' families with children thoroughly recommend. We really enjoyed it! "  read hotel review
        5.492857142857143
        August 2012
      • " Not a four star hotel! "  read hotel review
        4.016666666666667
        August 2012
      • " The hotel is the best suitable for a beach vacation with children, guaranteed by the direct beach area, the pool area, the very good child care and ... "  read hotel review
        5.5738095238095235
        July 2012
      • " ... and the entire animation. What we didn't like, is the catalog promised use the chairs on the beach. - 'Whoever arrived too late, the punished life'. Basically: on the Gergana Beach much and we can recommend this hotel in good conscience. "  read hotel review
        5.5738095238095235
        July 2012
      • " Excellent hotel "  read hotel review
        5.5
        August 2012
      • " Great holiday! "  read hotel review
        5.261904761904762
        July 2012
      • " In all aspects a perfect vacation! The beach was beautiful and directly in front of the hotel. The pool was also very clean, however you could from 7:00 ... "  read hotel review
        5.261904761904762
        July 2012
  • Service
    Pros
    • Service Friendliness (3)
      Comments related to "Service" found in 3 reviews
      • " All together was in reason harmonious: friendly staff, clean and air-conditioned room. If you at home forgot (slippers, suntan creams, towels, etc.) ... "  read hotel review
        4.99047619047619
        July 2012
      • " ... and you can kilometers long walk and mussels collect. To eat: I would the food very good, even if not everything made our taste. But it was now time everyone other taste. We were always full! The staff was always very nice and had always a smile on their faces! The entertainment: every day, with exception Sunday, ... "  read hotel review
        5.492857142857143
        August 2012
      • " For families the ideal hotel, always and at all times short ways. For the food may improvements help, but something to get full for everyone!. The staff is always friendly and the cleaning ladies are top. "  read hotel review
        5.5
        August 2012
  • Food
    Pros
    • Quality (4)
      Comments related to "Food" found in 4 reviews
      • " ... friendly staff, clean and air-conditioned room. If you at home forgot (slippers, suntan creams, towels, etc.) , it was not a problem this things new to procure, and without a lot of legwork. The food was okay. No culinary Hochsprünge, but if you expected already something for this price?! The direct ... "  read hotel review
        4.99047619047619
        July 2012
      • " ... beds scrumptous private. Went from swans from towels over massive flowers to inclusion of stuffed animals. The beach is clean and you can kilometers long walk and mussels collect. To eat: I would the food very good, even if not everything made our taste. But it was now time everyone other taste. We were ... "  read hotel review
        5.492857142857143
        August 2012
      • " In all aspects a perfect vacation! The beach was beautiful and directly in front of the hotel. The pool was also very clean, however you could from 7:00 P. M. not more Baden. The food was wonderful: very diverse and absolutely delicious! -only the cleaning crew in the rooms were not very ... "  read hotel review
        5.261904761904762
        July 2012
      • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good, the beach is great, with enough sunbeds and sun screens. "  read hotel review
        6
        September 2012
  • Sport
    Pros
    • Pool (1)
      Comments related to "Sport" found in 1 review
      • " ... the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good, the beach is great, with enough sunbeds and sun screens. "  read hotel review
        6
        September 2012
  • Room
    Pros
    • Bathroom (1)
      Comments related to "Room" found in 1 review
      • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good, the beach is great, with enough sunbeds and sun screens. "  read hotel review
        6
        September 2012
    Cons
    • Facilities (1)
      Comments related to "Room" found in 1 review
      • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good, the ... "  read hotel review
        6
        September 2012
    • Bathroom (1)
      Comments related to "Room" found in 1 review
      • " I can only recommend the hotel. There was nothing which I would criticize must. There are small room with very small bathroom, we had large room with a large bathroom. The food is very good, the beach is great, with ... "  read hotel review
        6
        September 2012
Marius
A big dissapointment, wouldn't recommend
  • Hotel not recommended
  • Families
  • Beach holiday
  • August 2014
I would not recommend this hotel to anyone. The rooms are small, the food is terrible and it is quite expensive for what they offer. The sea was full of algea and other stuff, no one was cleaning it. We paid for a sea view room and we got a room with a big three in front. It took a lot of convincing the people at the reception to finally change it. read hotel review
  • Hotel
    1.7
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Family friendliness
    2.0
  • Sport & Leisure
    2.0
    Quality of the beach
    4.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    2.0
  • Service
    2.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    2.0
  • Location
    2.0
    Proximity to shopping areas
    1.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
  • Gastronomy
    2.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
  • Room
    1.5
    Size of the room
    1.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
Close
Stefan
Thirteen years in Gergana hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
This is our 23rd summer stay in Albena resort - a complimentary 14 day stay - a present from the hotel management for our regular visits. The hotel is a perfect combination of beach and forest - sublime location of the hotel, restaurant next to the beach. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Antoaneta
Hotel Gergana in Albena
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
The complete stuff is friendly and helpfull. The varoius and quality of the food and the drinks are very good. The entertainment is ok. We can absolutely recomend this Hotel. We will come again. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
    Overall condition of the pool area
    5.0
  • Room
    5.0
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Nick
A wonderful stay in Gergana hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
The hotel is located right on the beach and features "all inclusive" service as well as animation and other services. Hotel is very clean, excellent cuisine and lots of fun for children. read hotel review
  • Hotel
    6.0

    The hotel is located right on the beach and features "all inclusive" service as well as animation and other services. Hotel is very clean, excellent cuisine and lots of fun for children.

  • Service
    6.0

    All staff are friendly, proffesional and meet guest' expectations.

  • Room
    6.0

    Apartment is fully air-conditioned, very large, clean and equipped with everything which a guest may expect on a summer vacation.

  • Location
    6.0

    Distance to beach is "zero" as the hotel is right on the beach. It is also surrounded by natural forest in a national protected area which gives even more comfort for guests.

  • Sport & Leisure
    5.0

    Good entertaintment with the animation team, especially for kids. Swimming pool and sport activities were OK.

  • Gastronomy
    6.0

    Excellent cuisine, big variety of food.

Close
Svetlana
The animation team in hotel Gergana
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Everything was amazing! The hotel, the beach, the meals....everything!! But among all- the animation team in hotel Mura, Slavuna and Gergana was the main reason for me and my family to enjoy our holiday this much! These wonderful young people are the best animators I have ever seen! They were always so friendly and helpful! What best speaks for itself is the fact that we became friends and at the end of my holiday we exchanged contacts and I really hope to keep in touch with all of them! Best of the best team! read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Read all hotel reviews

Information about Hotel Gergana Beach

Hotel Information

Hotel description

Hotel description

Hotel News

04/03/2008:

Complex “Gergana” ,situated exactly on the coast line, consist former hotels “Mura”, “ Slavuna” , “Gergana”, “Gergana” hotel is in to the national reserve “Balata” –unique area for your pleasant healthy holiday. Hotels work on the All Inclusive plus formula, difference is that in All Inclusive plus includes 2 sun beds and 1 umbrella on the beach area or on the pool free of charge. The Complex has two restaurants, indoor and outdoor swimming pool with water attraction and a special area for children.

Amenities

Hotel amenities

  • Terrace
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Playground
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Packed lunches

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Special massages

Other hotel information

  • City hotel
  • 24 hour reception
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service