# 2 of 10 hotels in Puerto Calero

Hotel Hesperia Lanzarote(5 stars)

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Hotel Pictures - Hotel Hesperia Lanzarote
Average
Recommended
Trend

At a glance

  • Very satisfied (15)
    "Very satisfied" found in 19 reviews
    • " For the umpteenth time, very satisfied . We had a broken air conditioning in the room, the then dripped and we got immediately a new ... " 
      5.083333333333333
      March 2012
    • " Not a five star hotel " 
      4.180555555555555
      April 2012
    • " The location of the hotel is very quiet and pleasant, the pool area very nicely arranged, only with completely outdated Couches and ... " 
      4.180555555555555
      April 2012
    • " ... and umbrellas ( plenty of beach chairs were also broken and were not sorted). Also the furnishings the room ( we had a superior room with direct view of the sea) does not correspond at all to a five star hotel , but really run-down furniture-only a armchair and ancient TV. The breakfast buffet was not ... " 
      4.180555555555555
      April 2012
    • " ... The food is also the only point of criticism to find, because sadly even with half board or full board basis the drinks not included in the room rate and you have to pay for bottled water extra. The hotel is very nice located, you had to walk about ten minutes to the small Marina Puerto Calero, at the marina ... " 
      5.497222222222223
      September 2011
    • " I can really recommend this nice hotel , the you're looking for peace and quiet. Party holiday-makers are here in the wrong place. The ... " 
      5.527777777777779
      June 2011
    • " My conclusion: I had a great holiday . In february in recklessly spend a week relaxing with plenty of opportunity to make sport and ... " 
      5.555555555555556
      February 2011
    • " Food was very short and varied! The service was very far lagged behind a five star hotel ! Not more so important for us was the end of the day, as we were with the cleanliness of the ... " 
      4.777777777777778
      June 2011
    • " Hesperia Lanzarote- five star hotel ? " 
      4.316666666666666
      January 2012
    • " The hotel matched more like a 3- four star hotel . At the front desk spoke on arrival of 5 staff only a staff broken German. The pool for adults ... " 
      4.316666666666666
      January 2012
    • " This formerly very beautiful hotel required soon urgently a renovation. Old furniture, shabby bathrooms, old TV devices. Be ... " 
      3.2472222222222222
      January 2012
    • " Super hotel " 
      5.783333333333334
      July 2011
    • " Very nice hotel , great breakfast buffet with friendly service. Nice promenade to Puerto Calero directly at the ... " 
      5.783333333333334
      July 2011
    • " Very nice hotel, great breakfast buffet with friendly service. Nice promenade to Puerto Calero directly at the hotel. A bar with great pools. We have us in the hotel felt very good . " 
      5.783333333333334
      July 2011
    • " ... hotels rather an impudence. Dinner three stars. Partially stained Seating. Food partly lukewarm. LT music for advertising kid's club with breakfast and dinner (Mascot) very annoying and is not a five star hotel . À-la-carte-food OK, but not better than in the main dining room-unfortunately, we had our room ... " 
      4
      November 2011
  • The breakfast was okay (6)
    "The breakfast was okay" found in 6 reviews
    • " Five stars are only the price. We stayed for seven days over 1000 Euro per person. The entrance to the Spa cost 35 euros extra for a day. The cheapest massage 68 euro. The food at the breakfast was okay , the coffee with lots of milk halfway edible. Lunch cost a burger at the pool bar over a ... " 
      4.083333333333333
      September 2011
    • " ... was very short and varied! The service was very far lagged behind a five star hotel! Not more so important for us was the end of the day, as we were with the cleanliness of the restaurant and the tasteful food the best along... Many english :-? and as always very tasteless... And Spanish ☺ The need to ... " 
      4.777777777777778
      June 2011
    • " Very nice hotel, great breakfast buffet with friendly service. Nice promenade to Puerto Calero directly at the hotel. A bar with ... " 
      5.783333333333334
      July 2011
    • " Top food " 
      4.283333333333333
      July 2011
    • " The hotel is ideal for people who need a rest, relaxation and good food ! A little out of the way! Taxi to the next city with twelve euro! Per building section only one ... " 
      4.283333333333333
      July 2011
    • " There are several bars and restaurants (3), wherein this not always all open... The breakfast buffet was very good with excellent choice; unfortunately we only on the penultimate day notice, that it in the ... " 
      5.5
      November 2011
  • A new room (2)
    "A new room" found in 2 reviews
    • " For the umpteenth time, very satisfied. We had a broken air conditioning in the room, the then dripped and we got immediately a new room . This time a suite ☺ perfect solution. We will be back... " 
      5.083333333333333
      March 2012
    • " it is a large hotel complex with 335 rooms. The rooms are beautiful decorated with massive beds. In our room we had a small bath by the bath tub with shower ... " 
      4.666666666666667
      October 2011

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    4.8
  • Room
    4.7
  • Service
    4.4
  • Location
    4.6
  • Gastronomy
    4.5
  • Sport
    4.6

Rating breakdown

  • Excellent
    14
  • Very Good
    11
  • Acceptable
    5
  • Poor
    3
  • Terrible
    0
Read all hotel reviews

The most helpful favorable review

4.316666666666666
1 out of 1 people found this review helpful

The hotel matched more like a 3- four star hotel. At the front desk spoke on arrival of 5 staff only a staff broken German. The pool for adults not heated. Restaurants for à-la-carte eat partly not open or completely closed, entry only with advance reservation and during the day no choice menus in the Notice. …  read more

The most helpful critical review

3.2472222222222222
1 out of 1 people found this review helpful

This formerly very beautiful hotel required soon urgently a renovation. Old furniture, shabby bathrooms, old TV devices. Be careful with the breakfast! Blows the accidently (the first day) the wrong entrance used and the room card not immediately ready stops! You will in this case treated like a criminal! One seizure reprimanded definitely not the entrance on the terrace take! That should please definitely not happen again! There us virtually appetite. Wh …  read more

Summary of guest reviews by categories

Hotel in general
  • " For the umpteenth time, very satisfied. We had a broken air conditioning in the room, the then dripped and we got immediately a new ... "  Read more
    5.083333333333333
    March 2012
  • " Not a five star hotel "  Read more
    4.180555555555555
    April 2012
  • " The location of the hotel is very quiet and pleasant, the pool area very nicely arranged, only with completely outdated Couches and ... "  Read more
    4.180555555555555
    April 2012
  • " ... and umbrellas ( plenty of beach chairs were also broken and were not sorted). Also the furnishings the room ( we had a superior room with direct view of the sea) does not correspond at all to a five star hotel, but really run-down furniture-only a armchair and ancient TV. The breakfast buffet was not ... "  Read more
    4.180555555555555
    April 2012
  • " ... The food is also the only point of criticism to find, because sadly even with half board or full board basis the drinks not included in the room rate and you have to pay for bottled water extra. The hotel is very nice located, you had to walk about ten minutes to the small Marina Puerto Calero, at the marina ... "  Read more
    5.497222222222223
    September 2011
  • " I can really recommend this nice hotel, the you're looking for peace and quiet. Party holiday-makers are here in the wrong place. The ... "  Read more
    5.527777777777779
    June 2011
  • " Food was very short and varied! The service was very far lagged behind a five star hotel! Not more so important for us was the end of the day, as we were with the cleanliness of the ... "  Read more
    4.777777777777778
    June 2011
  • " Hesperia Lanzarote- five star hotel? "  Read more
    4.316666666666666
    January 2012
  • " The hotel matched more like a 3- four star hotel. At the front desk spoke on arrival of 5 staff only a staff broken German. The pool for adults ... "  Read more
    4.316666666666666
    January 2012
  • " This formerly very beautiful hotel required soon urgently a renovation. Old furniture, shabby bathrooms, old TV devices. Be ... "  Read more
    3.2472222222222222
    January 2012
  • " Super hotel "  Read more
    5.783333333333334
    July 2011
  • " Very nice hotel, great breakfast buffet with friendly service. Nice promenade to Puerto Calero directly at the ... "  Read more
    5.783333333333334
    July 2011
  • " Very nice hotel, great breakfast buffet with friendly service. Nice promenade to Puerto Calero directly at the hotel. A bar with great pools. We have us in the hotel felt very good. "  Read more
    5.783333333333334
    July 2011
  • " ... hotels rather an impudence. Dinner three stars. Partially stained Seating. Food partly lukewarm. LT music for advertising kid's club with breakfast and dinner (Mascot) very annoying and is not a five star hotel. À-la-carte-food OK, but not better than in the main dining room-unfortunately, we had our room ... "  Read more
    4
    November 2011
  • " ... to the head waiter and felt we criminals before! Unfortunately, there was no information, the card is compulsory. Apparently always in the large dining room. Also the for us again a clue for a 3- four star hotel. "  Read more
    4
    November 2011
  • " In our opinion perfect location far secluded from Beaten Path; transfer from the airport about 20 minutes (in direct drive); at ... "  Read more
    5.5
    November 2011
  • " ... over a decade, the euro and the black on the outside and inside was raw, the fries cold and sloppy. The food at the buffet was often cold and tasteless, the fresh grilled meat tough, the okay. The staff was very nice and endeavored, but mostly spoke no! english. The communication was difficult, if you had ... "  Read more
    4.083333333333333
    September 2011
  • " the staff were always very friendly. In the hotel very well English spoken and Spanish, of course. the cleaning of the rooms was ... "  Read more
    4.666666666666667
    October 2011
  • " Five stars are only the price. We stayed for seven days over 1000 Euro per person. The entrance to the Spa cost 35 euros extra for a day. The cheapest massage 68 euro. The food at the breakfast was okay, the coffee with lots of milk halfway edible. Lunch cost a burger at the pool bar over a ... "  Read more
    4.083333333333333
    September 2011
  • " ... was very short and varied! The service was very far lagged behind a five star hotel! Not more so important for us was the end of the day, as we were with the cleanliness of the restaurant and the tasteful food the best along... Many english :-? and as always very tasteless... And Spanish ☺ The need to ... "  Read more
    4.777777777777778
    June 2011
  • " Very nice hotel, great breakfast buffet with friendly service. Nice promenade to Puerto Calero directly at the hotel. A bar with ... "  Read more
    5.783333333333334
    July 2011
  • " Top food "  Read more
    4.283333333333333
    July 2011
  • " The hotel is ideal for people who need a rest, relaxation and good food! A little out of the way! Taxi to the next city with twelve euro! Per building section only one ... "  Read more
    4.283333333333333
    July 2011
  • " There are several bars and restaurants (3), wherein this not always all open... The breakfast buffet was very good with excellent choice; unfortunately we only on the penultimate day notice, that it in the ... "  Read more
    5.5
    November 2011
  • " We were for a week in this hotel. 4-stars would be more appropriate than a 5-star. The rooms are clean, need but a new paint. The bathroom we find a bit too small. Cleanliness is in all areas ... "  Read more
    5.222222222222222
    June 2012
  • " For the umpteenth time, very satisfied. We had a broken air conditioning in the room, the then dripped and we got immediately a new room. This time a suite ☺ perfect solution. We will be back... "  Read more
    5.083333333333333
    March 2012
  • " it is a large hotel complex with 335 rooms. The rooms are beautiful decorated with massive beds. In our room we had a small bath by the bath tub with shower ... "  Read more
    4.666666666666667
    October 2011
Paul
Germany
  • Friends
  • Age 51-55
2 Other hotel reviews
3.8
Rated:  
  • 1 week
  • Other
  • Hotel not recommended
The hotel overall gave me in the first moment a good impression. After a couple of days i had to this review. The food has i personally didn't like the food. Exception the breakfast. The was diverse. We were with a group of 10 people, the my assessment said. There the dinner very hard to get used to, we have one evening determined an adjacent restaurant (italian) to visit, what belongs to the hotel. From the menu, i had a mixed grill ordered, which i thrice back had, because there still bloodily angebraten was, to the other the bloody piece back … read more
3.5
Rated:  
  • 1 week
  • Other
  • Hotel not recommended
We had booked a sea view and got first a room with solely pool view assigned. After complaint we could term a room with sea view change. The settlement was uncomplicated and the staff friendly (also applies to the rest of the stay). The cleaning of the rooms was daily (fresh towels etc.). Superficial alright, in the detail but lacking (see 'room'). The staff speaks mainly spanish and english. For children a games room and child care were offered.The breakfast buffet is varied and offers a wide selection of cold and warm dishes (fresh pancakes, crepes, tortilla, scrambled eggs etc.). Unfortunately, … read more
Heiko
Germany
  • Couple
  • Age 41-45
1 Other hotel reviews
5.2
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
We were for a week in this hotel. 4-stars would be more appropriate than a 5-star. The rooms are clean, need but a new paint. The bathroom we find a bit too small. Cleanliness is in all areas capitalized. The pool area and the garden area are very well maintained. Broken or umbrella we have not found. The hotel is around the hour guarded. If you are looking for a quiet vacation spend, is here in good hands. Options for shopping as well as bars and restaurant find in the nearby port. … read more
4.2
Rated:  
  • 2 weeks
  • Beach
  • Hotel not recommended
The location of the hotel is very quiet and pleasant, the pool area very nicely arranged, only with completely outdated Couches and umbrellas ( plenty of beach chairs were also broken and were not sorted). Also the furnishings the room ( we had a superior room with direct view of the sea) does not correspond at all to a five star hotel, but really run-down furniture-only a armchair and ancient TV. The breakfast buffet was not exceptional, very often were many things late or not at all refilled. We have twice evenings the buffet in the main restaurant tried, but … read more
Henning
Germany
  • Friends
  • Age 46-50
3 Other hotel reviews
5.1
Rated:  
  • 3 to 5 days
  • Other
  • Hotel recommended
For the umpteenth time, very satisfied. We had a broken air conditioning in the room, the then dripped and we got immediately a new room. This time a suite ☺ perfect solution. We will be back... … read more
Read all hotel reviews

Information about Hotel Hesperia Lanzarote

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Hotel description *

  • Location
    This hotel is picturesquely located directly beside the sea, close to Puerto Calero's marina which may be reached via the promenade along which a diversity of shopping and entertainment venues are to be found. Enjoying a location within a short distance of many of the island's top sights, this hotel is the ideal starting point for day trips. The nearest links to the transport network (bus stop) are 300 m away; it is approximately 5 km to Puerto del Carmen. The nearest airport is a 15-minute drive away.
  • Facilities
    This 8-storey holiday complex comprises a total of 335 rooms including 46 suites. Facilities include a foyer with lifts and a 24-hour reception desk, several restaurants, bars and conference rooms. There is a PC corner with a printer and Internet access and younger guests may participate in the kids' club activities. Moreover, the hotel babysitting service may be taken advantage of (fees apply).
  • Rooms
    The rooms are both modern and afford pleasant interiors, catering to a high level of comfort. Each features a double bed, a bathroom with a bathtub, satellite/ cable TV, a direct dial telephone, a radio, a minibar, a safe and Internet access. Wonderful views are to be had out over the complex from the balcony or terrace.
  • Sports/Entertainment
    Guests are offered 3 swimming pools and a separate children's swimming area in the sprawling, well-maintained grounds around which is a sun terrace where sun loungers and parasols have been laid out ready for use. Wonderful panoramic views out over the sea may be enjoyed from the poolside snack bar. Fees apply for use of the spa offerings, which include a massage service, steam baths, a sauna and a diverse range of beauty treatments. Sports enthusiasts may play squash, tennis, billiards or bocce and try out water aerobics.
  • Meals
    Breakfast and evening meals may be selected from ample buffets. It is also possible to enjoy an antioxidant breakfast. As an act of courtesy it is necessary to wear adequate clothing in the restaurants during dinner. For men that means long trousers. Anyone wearing tops with visible shoulders and/or chest will not be granted entrance.
  • Payment
    American Express, Diners Club, MasterCard and VISA are accepted as methods of payment.
  • How to get there
    If coming by car, guests should set off for the south (Yaiza or Playa Blanca). After 900 metres they will pass by a petrol station. They will then come to a roundabout with a flag and a signal indicating 3 km. Turn left here for Puerto Calero. As guests enter the residential area they will see another roundabout with a sailing boat. They should go on and at the stop signal, opposite the hotel, turn right and go straight on for approximately 200 km until they come to a volcanic stone wall indicating the way to the hotel. From this point, it will take about 3 minutes to arrive at the hotel. A taxi may also be taken from the airport, which costs approximately 15 euro.
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* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Play rooms
  • Cash machine on site
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • CD Player
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Diabetic menu
  • Vegetarian
  • Hotel bar
  • Cafe
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court
  • Volleyball

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Steam room/ turkish bath
  • Whirlpool

Other hotel information

  • City hotel
  • 24 hour reception
  • Babysitting/Child services
  • Gay friendly
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service
read hotel information