# 176 of 186 hotels in Golden Sands

Brigantina Beach Hotel(3 stars)

Golden Sands, By Jurnalist, Kabakum Beach View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    1.5
  • Room
    3.0
  • Service
    1.3
  • Location
    2.0
  • Gastronomy
    1.5
  • Sport & Leisure
    2.3

Rating breakdown

  • excellent
    0
  • very good
    0
  • acceptable
    0
  • poor
    0
  • terrible
    1
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Anita
Awful hotel personnel!
  • Hotel not recommended
  • Families
  • Beach holiday
  • August 2013
I've spent 7 days with my family in Hotel Brigantina Beach. Unfortunately I have very negative experiences: At the arrival the receptionist (who was actually the manager of the hotel) informed me, we don't get the two rooms next to each other like how I ordered, the two rooms were not even in the same storey plus I extra called the hotel 10 days before the arrival to make it clear. In the phone I also asked about the gym, the receptionist agreed that they have but at the check-in the manager with arrogant face informed me it's out of ... order. One of the rooms was smelling from cigarette, in the ashtray was also a piece of cigarette! I ordered two non-smoking rooms! After 14 hours of travelling, when we stepped into the rooms we realized there is no water in the whole hotel! They just fixed it 3 hours later! Hotel staff is very unfriendly and they don't know the meaning of hospitability! During the 1 week we got fresh towels only once, after begging for it! Breakfast is included but you must be prepaired for the same very poor food every day, where you have to beg also to bring fresh bred and the personal is also very unfriendly! I have booked the rooms 2 weeks before arrival, in the notice I asked them to send me back a confirmation directly from the hotel but I havent received any. When I asked the manager about it, she informed me she is too busy to taking care of such a pitties. (I was asking to make sure about the non-smoking rooms next to each other and the gym.) My conclusion: I don't suggest this hotel to anyone who wanna spend an enjoyable holiday. From a 3 stars hotel I was expecting much more! read hotel review
  • Gastronomy
    1.5
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    2.0
  • Hotel
    1.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
    Family friendliness
    1.0
    Disabled-friendly
    1.0
  • Location
    2.0
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
  • Room
    3.0
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    1.3
    Staff's knowledge of foreign language
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Sport & Leisure
    2.3
    Quality of the beach
    5.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    2.0
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Information about Brigantina Beach Hotel

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