# 3 of 33 hotels in Kandersteg

Belle Epoque Hotel Victoria(3 stars)

Usseri Hauptstrasse 3718 Kandersteg View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.6
  • Room
    5.7
  • Service
    5.6
  • Location
    5.5
  • Gastronomy
    5.8
  • Sport & Leisure
    5.6

Rating breakdown

  • excellent
    12
  • very good
    2
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
James
A great hotel in a wonderful setting
  • Recommended hotel
  • Singles
  • Other stay
  • July 2013
I was especially impressed by how easily I was given a larger room on request. The staff were especially friendly and helpful. The manager stopped briefly by my table each evening and even helped me with German. Doris, at the front desk, mailed some sweaters to me that I'd left behind. The dining room was particularly elegant. My experience here was extraordinarily pleasant. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
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Alexandra
Nostalgic charm in personal atmosphere
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
Installation-mix of nostalgic elegance with lewd, parquet flooring and rosenschmuck in the dining room and farmers-romantic the room we enjoyed very good; the idea of belle epoque week (only the hotel -sunday experienced) very attractive, a kind of nostalgic Carneval. The food super, varied and always very attractive and well-arranged. The staff was very friendly and measurable personal and attentive care of the guests hard, felt very comfortable. Good excursions in nearby environment, easy to get to. Are like to come again! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
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Reto
A wonderful ambience
  • Recommended hotel
  • Singles
  • Translated
  • Skiing and winter sports
  • January 2013
A wonderful ambience. Good value for money (very spacious room). I will this hotel more book. read hotel review
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    4.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    4.0
Close
Jennifer
Classic family holiday
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • December 2012
Our family of five had a wonderful stay at the Victoria Ritter over the 2012 Christmas Holiday. The staff were friendly and helpful, the rooms were large, clean and comfortable and the food/service was outstanding. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Hazel
Christmas in a Winter Wonderland
  • Recommended hotel
  • Couples
  • Other stay
  • December 2012
Our hotel was very smart and elegant, and nicely decorated for Christmas, in an attractive Swiss village. The staff were very efficient and friendly and did their best to make it a memorable Christmas for all their guests. The food was excellent, efficiently served, and attractively presented. We took advantage of the many opportunities for winter walking in the area. The unseasonably mild weather meant that there were no new snow falls during our stay, but the village and surrounding mountains were nevertheless very picturesque in the winter sunshine. A great way to spend Christmas! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    6.0
Close
David
Splendid family Christmas in superb family-run hotel
  • Recommended hotel
  • Families
  • Other stay
  • December 2012
Wide range of nationalities of all ages enjoyed the warm atmosphere and excellent facilities provided by friendly helpful staff whether in the dining room,advising on ski lessons or cleaning the rooms.Hotel was spotlessly clean and our half board meals were varied and excellent.Location is right in the middle of a picturesque mountain village with amazing scenery,near the rail station. read hotel review
  • Gastronomy
    6.0

    Two restaurants and two bars served delicious traditional Swiss food with some innovative Asian dishes with a Thai influence(Thai chef)-quality and quantity just right.Atmosphere happy and friendly,totally relaxing except when grandson wanted to walk and not eat!

  • Hotel
    6.0

    Wide range of nationalities of all ages enjoyed the warm atmosphere and excellent facilities provided by friendly helpful staff whether in the dining room,advising on ski lessons or cleaning the rooms.Hotel was spotlessly clean and our half board meals were varied and excellent.Location is right in the middle of a picturesque mountain village with amazing scenery,near the rail station.

  • Location
    6.0

    Efficient rail service from Geneva Airport just over 3hrs . Excursions by train to nearby lakeside towns like Thun and Spiez are worthwhile and can offer lake boat trips.Kandesteg itself offers skiing facilities but numerous sites can be reached easily by bus ,train or a combination of both.Good walking in the summer as well as winter linking rail and bus services.

  • Room
    6.0

    We had 4 rooms for all of the family. Each one had an ensuite bathroom and were well equipped. The sizes were perfectly adequate and one was a larger suite where the family could gather. TV very good with plenty programmes in various languages. Rooms always spotlessly clean.

  • Service
    6.0

    The staff make your holiday so enjoyable and respond to every request,however small, with a smile and helpful advice.Most speak good English and cater for French and German also and clearly have had good training in dealing with guests.Cope admirably with families including our 14mth old grandson who was provided with a high chair and his own supply of milk as requested. Childrens' meals are also available.

  • Sport & Leisure
    6.0

    Warm,good size swimming pool for fun or exercise and sauna.Well equipped play room for all ages and children over 3 can be supervised by a member of staff in the afternoons.

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Daniel
Family friendliness as a principle
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
The hotel we have as a part of the belle-epoque weeks met. We are now over the festive season returned. It is perfect suitable as a family hotel. A competent and friendly childcare offers, we appreciated very. The supervisors the small trips and organise kid. The friendliness and willingness to help falls from the check-in to check-out. It seems to the principle of the hotel to include. The german skills of the foreign staff members of the hotel leave much to be desired. This flaw, but by friendliness made up for it. The room was excellent for our needs and ... the free upgrade due to non-availability of the booked room type was a pleasant festtagsüberraschung. Conclusion gladly anytime again! read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
Close
Susan
The Perfect Christmas break
  • Recommended hotel
  • Families
  • Proof of booking
  • Other stay
  • December 2012
Old world charm, spotlessly clean, huge bathroom, spacious bedroom with flat screen TV, friendly and helpful staff. Very elegant dining room, attentive waiting staff, wonderful food. A spacious lounge, with bar service. Toboggans to borrow, ski school if needed. We did not use the pool and only discovered the table football as we were checking out. All ages at the hotel, not to many small children, thankfully. There was a spa available which I planned to use but did not get around to. Absolutly perfect Hotel, no complaints whatsoever and I am picky! read hotel review
  • Gastronomy
    6.0

    Delicious, 4 courses every night and 5 courses on Christmas Day! Modern style, portions on the small side but you could ask for more. Beautifully presented. Breakfast was a plentiful buffet, help yourslf to as much as you like - no rush, lovely.

  • Hotel
    6.0

    Old world charm, spotlessly clean, huge bathroom, spacious bedroom with flat screen TV, friendly and helpful staff. Very elegant dining room, attentive waiting staff, wonderful food. A spacious lounge, with bar service. Toboggans to borrow, ski school if needed. We did not use the pool and only discovered the table football as we were checking out. All ages at the hotel, not to many small children, thankfully. There was a spa available which I planned to use but did not get around to. Absolutly perfect Hotel, no complaints whatsoever and I am picky!

  • Location
    6.0

    Surrounded by snow covered mountains. Lovely village, close to the station. Free village busses during our stay. Lots of shops for mooching in, and bars for lounging in. 3 Choices of cable cars to get higher up the mountain. We did not ski but lots of cross country and downhill available. Acres of tabogganning tracks.

  • Room
    6.0

    Spacious room, huge bathroom, both toasty warm. Flat screen TV. Lots of wardrobe and drawer space. The kids (young adults!) had their own room with a balcony. Shower over bath, lots of hot water. Shower worked well. I have never sat on the loo with a mountain view before!!

  • Service
    6.0

    First Class in every regard. Reception staff, waiting staff, cleaners, bar staff - all fantastic.

  • Sport & Leisure
    6.0

    We are not a very sporty family but we enjoyed the toboggoning, curling, torchlit stroll and watching the skiing. The teenagers skated as well. We forgot our swimming kit so did not use the pool, but it looked lovely. Cheapest swimming cossie to buy in the village nearly £80 - be warned! We loved the horse drawn sleigh ride. No free Wi-Fi don't think there is much of that in Switzerland, we did find it sometimes. Simple to buy however and relativley cheap £3ish a day. Father Christmas visited and did the Pelzmartiga - brilliant.

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Una Kane
Christmas at hotel Victoria Ritter
  • Recommended hotel
  • Families
  • Skiing and winter sports
  • December 2012
I would recommend the hotel Victoria Ritter to anyone wanting a comfortable and Relaxing winter break. The food was exceptionally good. Our rooms were Very clean spacious and comfortable. The service was excellent nothing was too Much trouble for the staff. We were collected on arrival and were dropped Off every day at the ski lift. There is so much to do in kandersteg that we have Decided to return. Fabulous Christmas. Thank you hotel Victoria Ritter. read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    5.3
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
    Overall condition of the pool area
    5.0
Close
Read all hotel reviews

Information about Belle Epoque Hotel Victoria

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Playground
  • Hotel safe
  • Phone
  • Lift
  • Central heating
  • Free parking
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Safe
  • Balcony
  • Bathroom
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Vegetarian
  • Hotel bar
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Tennis court
  • Cycling

Spa offers

  • Massages
  • Special massages
  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • Babysitting/Child services
  • Express check in and check out
  • Trainstation
  • Currency exchange
  • Pets allowed
  • Wifi
  • Newspaper
  • Laundry service