# 1 of 987 hotels in Madrid

Senator Gran Vía 21 Hotel(4 stars)

Gran Via, 21 28013 Madrid View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.1
  • Room
    5.2
  • Service
    5.4
  • Location
    5.7
  • Gastronomy
    4.9
  • Sport & Leisure
    4.5

Rating breakdown

  • excellent
    58
  • very good
    18
  • acceptable
    2
  • poor
    0
  • terrible
    0
Read all hotel reviews
Jonathan
Wonderful location and great hotel
  • Recommended hotel
  • Singles
  • Business trip
  • January 2015
Great hotel - we got here by metro and the metro (Gran Via) is on the doorstep. The hotel has 24 hour staffed desk and help with any requests, i found staff helpful. The rooms are clean and modern and well decorated. We didnt try the food or drink but there is lots of places outside nearby which are very reasonable. Outside the hotel however are many prostitutes which hassle you if your on your own. read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.0
    Size of the room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
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Alexey
Very good!
  • Recommended hotel
  • Friends
  • Proof of booking
  • City break
  • August 2014
The location is just excellent, just outside the Gran Via metro close to everything. The hotel was really good. Clean and comfortable. Good variety at breakfast. Hot food was cooked to order. Wifi was slow. Free two bottles of water, free tea and coffee in the room. Very small lobby and no bar. read hotel review
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
  • Room
    5.8
    Size of the room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
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Peter
Central location with good price-performance ratio
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • April 2014
Central location right next to the metro station was great, the hotel on the whole also well, price-performance ratio fully in order for the fantastic location, the noise from the street - so is intolerable is unfortunately only with the windows closed to sleep, the free soft drinks in the mini bar are very nice and their daily replenishment, the prostitutes on the road in front of the hotel disturb actually not further, because you don't spend much time here, read hotel review
  • Room
    4.0
    Size of the room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Sport & Leisure
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    4.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
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Vaneeta
Great hotel!
  • Recommended hotel
  • Families
  • Other stay
  • January 2014
This hotel is in has the best location! you can get possibly anything by just walking out the hotel. Very friendly and courteous staff. The room is big in size and contains every amenity you can possibly need! Definitely would recommend it! read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
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Reid-Michael
The Best Hotel on the Gran Via of Madrid
  • Recommended hotel
  • Friends
  • Proof of booking
  • City break
  • December 2013
What a wonderful experience to spend the long holiday weekend of the Spanish Constitution in the Hotel Senator Gran Via 21 in Madrid. The service and attention to their guests is second to none! From the welcome in the reception to the fantastic room in the corner of the buliding with three (3) separate terraces! The complementary mini bar of water, Pepsi y Coffee is a really nice extra. Comfortable beds and spacious bathrooms complete with all the amentities needed for the long stay. I can not recommend more highly this Hotel in the center of the most beautiful city ... in Europe. Madrid. read hotel review
  • Hotel
    6.0

    What a wonderful experience to spend the long holiday weekend of the Spanish Constitution in the Hotel Senator Gran Via 21 in Madrid. The service and attention to their guests is second to none! From the welcome in the reception to the fantastic room in the corner of the buliding with three (3) separate terraces! The complementary mini bar of water, Pepsi y Coffee is a really nice extra. Comfortable beds and spacious bathrooms complete with all the amentities needed for the long stay. I can not recommend more highly this Hotel in the center of the most beautiful city in Europe. Madrid.

  • Gastronomy
    4.0

    There is a restauante connected to the hotel called Cafe & Tea. Its very good.

  • Service
    6.0

    Great servcie from the moment I arrived until I left. Clean rooms and well equiped for a long stay.

  • Location
    6.0

    Close to everything in the center of Madrid, and next to the Metro Station Gran Via Linea 1.

  • Room
    6.0

    Large, well equiped with coffee maker, stereo system, free mini.bar (water, Pepsi & Coffee) Big bathroom well equiped.

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Mercedes
Senator Gran Vía 21 Hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2013
I liked the service and attention of the staff of this hotel, the room comfortable, The unbeatable location next to the subway and close to everything. I was delighted. No doubt if I ever return to this hotel Madrid. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Helga
Comfortable hotel in top -location in the old town
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • City break
  • October 2013
Perfect location, very nice staff. The hotel is currently surrounded by scaffolding, so the view is a bit limited. I would still stay there again read hotel review
  • Service
    6.0

    Very friendly staff, mayte even spoke some german. Otherwise good, understandable english with the staff at the front desk. Housekeeping was okay, the minibar was daily with Cola and water filled for free

  • Room
    5.0

    I had room 808 and was very satisfied, for 2 people it was a bit too small, but i think the roof terrace, the the room is, makes up for it again. Where there is such a thing in the 8. floor? Nice bathroom, safe, iron, trouser press, mini bar with free, non-alcoholic drinks, a coffee machine, flat screen tv, wi-fi also straight still acceptable speed, but at least stable and free. Closets somewhat chipped, nevertheless a room to relax! The fensternsind perfectly soundproofed. All rooms have a small french balcony.

  • Hotel
    5.0

    Perfect location, very nice staff. The hotel is currently surrounded by scaffolding, so the view is a bit limited. I would still stay there again

  • Location
    6.0

    Gran via metro directly by the hotel, the interest from the airport with the metro i found because of the luggage and the stairs (2 change) a bit wearing. On the way back i the hotel (shuttle bus to the airport), 20 minutes, 9 Euro, use it. Was very satisfied. The hotel's location is great, everything, but really everything is nearby, or easy to reach. The tourist bus stops gran via 28, before h & meter

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Henrik
Close to perfect
  • Recommended hotel
  • Families
  • City break
  • July 2013
The location is perfect for this wonderful hotel right in the centre of Madrid. You can sit on your balcony and watch the hustle and bustle of the fantastic Gran Via and at the same time look down at Calle Montera, which is a pedestrian street, and all the people sitting at bars and restaurants and walking and shopping there. The great thing about this hotel is, that all the rooms face outwards - no dreary backyard here. We stayed at the 5th floor right over the main entrance. Fantastic view, and the windows are fully soundproof, so there wasn't ... any noise. The room was a superior room. A living room with a couch, table, an armchair the closets and a balcony - the bedroom with the master bed, minibar, tv, balcony and the bathroom beside it. This was perfect for us while our 3 year old daughter slept in the living room (the couch turns in to a nice bed). We just closed the sliding doors between the rooms and sat on our balcony, drinking wine and enjoyed the city life below us. It was just as entertaining as sitting on the terrace of a nice bar. The staff was very helpful and spoke a very good english with a british accent, so no worries there, if you don't know any spanish. The hotel was very clean and neat, and there's a nice swimmingpool on the roof. Not big, but 12,5 m long is way enough and there is even a life guard. We used it every day after a hot day in the city. All in all we had a wonderful stay at Senator Gran Via 21 and will for sure stay there, the next time we come to Madrid. The reason that we don't rate it with 5 but »only« 4 is that they really should make a bar on the roof. Just a small one, so we can have a drink, while we enjoy the spectacular views of one of the most beuatiful cities in the world. read hotel review
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    4.5
    Child care or playground
    5.0
    Overall condition of the pool area
    4.0
  • Room
    5.0
    Size of the room
    5.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
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Emil
Amazing location, good price, good services
  • Recommended hotel
  • Couples
  • City break
  • July 2013
The hotel has a perfect central location. It is easily accessible by transport and one can walk to all the major sites in Madrid. While the hotel is in good condition, it can do some face lifting. One of the exceptional qualities it offers are the beds and the duvets - very comfortable. The pool is for some reason closed 2-4pm and after 8pm, which limits the possibilities to enjoy when you want. But still, the rooftop pool is an advantage to this hotel read hotel review
  • Sport & Leisure
    3.5
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
    Overall condition of the pool area
    4.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    4.3
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
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Read all hotel reviews

Information about Senator Gran Vía 21 Hotel

Hotel Information

Information from HolidayCheck

Information from HolidayCheck *

< 200 m < 50 km
  • What the hotel offers
    Senator Gran Via Hotel The Senator Gran Via 21 is a 4-star hotel that is favored by young couples looking to enjoy the sights of Madrid. Centrally located, the hotel places guests close to many of the city's social hotspots. A modern hotel with a traditional design, the Senator Gran Via 21 Spa Hotel is home to 136 guestrooms. Public areas of the hotel are equipped with complimentary high-speed wireless Internet access. A buffet breakfast is available in the hotel's restaurant, while a roof terrace swimming pool is open to all guests during the summer months.
  • Location
    The Senator Gran Via 21 Hotel is located in the center of Madrid, 300 meters from Puerta del Sol and within walking distance of many of the city's main tourist attractions such as the Royal Palace and the famous Prado gallery. Bus and metro services are at hand close to the hotel, connecting guests to all areas of the city as well as the international airport. Accomodation Each room of the Senator Gran Via 21 Hotel has a TV with international channels and pay per view movies, a CD player, a coffee maker, air conditioning facilities and a private bathroom with bathrobes and a hairdryer. Rooms are available in double, triple and superior sizes.
  • Food and Drink
    The Senator Gran Via 21 Hotel is home to its own restaurant that's specializes in a mixture of international dishes as well as traditional Spanish dishes and provides guests with a buffet breakfast every morning. The hotel is also surrounded by a number of acclaimed Tapas bars as well as cafes and fats food outlets.
  • Leisure
    The hotel has a roof terrace swimming pool that is open during the summer months. The Senator Gran Via 21 Hotel's location means that the hotel is surrounded by cafes, bars and popular shopping areas, as well as Madrid's most famous tourist attractions, all of which can be reached by foot. Other services Check in at the hotel starts at 14:00, while city tours and tickets for local events can be booked at the hotel's reception, which is open 24 hours a day.
* HolidayCheck does not assume liability for the accuracy and completeness of the content displayed above. Please bear in mind that the services included in an offer may differ at the time of booking from the description presented here. Solely those services available at the time of booking as shown on the booking form will be offered.

Hotel description

Hotel description

Amenities

Hotel amenities

  • Total number of rooms: < 200
  • Meeting/Banquet Facilities
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Air conditioning
  • Minibar
  • Free minibar
  • Minibar: unalcoholic
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Number of restaurants altogether: 1
  • Number of restaurants for non-guests: 1
  • Diabetic menu
  • Cafe
  • Number of cafes for non-guests: 1

Other hotel information

  • 24 hour reception
  • Check out no later than: 12:00
  • Late check out
  • Eurocard/Mastercard
  • Information desk
  • Currency exchange
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service