# 2 of 63 hotels in Puerto Morelos/Riviera Maya

Hotel Excellence Riviera Cancun(5 stars)

Carr. Federal 387 Chet-Pto. Juarez Km 324 - 342 Show map
Hotel Pictures - Hotel Excellence Riviera Cancun
Average
Recommended
Trend

At a glance

  • Top hotel (8)
    "Top hotel" found in 8 reviews
    • " Top hotel -but construction Excellence Club Suite " 
      5.791666666666667
      October 2011
    • " We chose this hotel for our honeymoon as last stop a Mexico trip and had the Excellence Club upgrade with a more exclusive ocean view suite to get. The hotel has made a very good impression , until we entered our room and noticed, that right next to our room or building in which all ... " 
      5.791666666666667
      October 2011
    • " ... before we travelled to another hotel, the construction noise to be of the highest quality to drown music, so that one at the beach not times more could hear the sound of the ocean! Without noise a great hotel -but we wanted to spend our honeymoon definitely not! As we were there only one night, we just ... " 
      5.791666666666667
      October 2011
    • " Despite intensive search - I found nothing to complain about! For me it was the best hotel , which I so far visited! In comparison to Cuba was the all inclusive never difficult or with ... " 
      5.236111111111112
      June 2012
    • " Great hotel for couples " 
      5.669444444444444
      July 2012
    • " The excellence is a magnificent hotel for couples. The guests are to 95% Americans, but very pleasant were. Het hotel is zeer ... " 
      5.669444444444444
      July 2012
    • " great holiday , great service, gladly again " 
      5.5
      November 2011
    • " the hotel is a general good to very good Condition with individual buildings and the various types of institutions, as well as the furniture etc. ... " 
      5.5
      November 2011
  • Great service (5)
    "Great service" found in 5 reviews
    • " Since that we here our flitterwochen have, we are looking for other hotel bookings in after similar offered. But who this hotel included atmosphere once seen, is pampered. At least it is so. Great service , great laid out and maintained complex, especially no 'wristband all-in', but there is just ... " 
      5.736111111111111
      June 2012
    • " consistently friendly staff . Cleaning of the rooms was for us, never to complain about, except that they were more often ... " 
      5.5
      January 2012
    • " ... were always good when considering the rose one should however having regard to the Chilean and Spanish origin questions. The strong perfume like American Gallo furnished. nearby the bars always very good service , the further away if we had a bit longer wait, until the waiters also there were usually at ... " 
      5.5
      January 2012
    • " Except at the beach bar everywhere very friendly staff . English is understood. Cleaning of the rooms good, sometimes will never forget anything but on ... " 
      5.333333333333333
      January 2012
    • " great holiday, great service , gladly again " 
      5.5
      November 2011
  • Larger room (1)
    "Larger room" found in 1 review
    • " ... until we entered our room and noticed, that right next to our room or building in which all the Excellence Club suites were located, noisy construction work was ongoing. We have asked for a larger room immediately way, but in our Excellence Club category were no longer available, so we were ... " 
      5.791666666666667
      October 2011

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.8
  • Room
    5.7
  • Service
    5.6
  • Location
    4.9
  • Gastronomy
    5.6
  • Sport
    5.6

Rating breakdown

  • Excellent
    20
  • Very Good
    1
  • Acceptable
    0
  • Poor
    0
  • Terrible
    0
Read all hotel reviews

Summary of guest reviews by categories

Hotel in general
  • " Top hotel-but construction Excellence Club Suite "  Read more
    5.791666666666667
    October 2011
  • " We chose this hotel for our honeymoon as last stop a Mexico trip and had the Excellence Club upgrade with a more exclusive ocean view suite to get. The hotel has made a very good impression, until we entered our room and noticed, that right next to our room or building in which all ... "  Read more
    5.791666666666667
    October 2011
  • " ... before we travelled to another hotel, the construction noise to be of the highest quality to drown music, so that one at the beach not times more could hear the sound of the ocean! Without noise a great hotel-but we wanted to spend our honeymoon definitely not! As we were there only one night, we just ... "  Read more
    5.791666666666667
    October 2011
  • " Despite intensive search - I found nothing to complain about! For me it was the best hotel, which I so far visited! In comparison to Cuba was the all inclusive never difficult or with ... "  Read more
    5.236111111111112
    June 2012
  • " Great hotel for couples "  Read more
    5.669444444444444
    July 2012
  • " The excellence is a magnificent hotel for couples. The guests are to 95% Americans, but very pleasant were. Het hotel is zeer ... "  Read more
    5.669444444444444
    July 2012
  • " great holiday, great service, gladly again "  Read more
    5.5
    November 2011
  • " the hotel is a general good to very good Condition with individual buildings and the various types of institutions, as well as the furniture etc. ... "  Read more
    5.5
    November 2011
  • " Since that we here our flitterwochen have, we are looking for other hotel bookings in after similar offered. But who this hotel included atmosphere once seen, is pampered. At least it is so. Great service, great laid out and maintained complex, especially no 'wristband all-in', but there is just ... "  Read more
    5.736111111111111
    June 2012
  • " consistently friendly staff. Cleaning of the rooms was for us, never to complain about, except that they were more often ... "  Read more
    5.5
    January 2012
  • " ... were always good when considering the rose one should however having regard to the Chilean and Spanish origin questions. The strong perfume like American Gallo furnished. nearby the bars always very good service, the further away if we had a bit longer wait, until the waiters also there were usually at ... "  Read more
    5.5
    January 2012
  • " Except at the beach bar everywhere very friendly staff. English is understood. Cleaning of the rooms good, sometimes will never forget anything but on ... "  Read more
    5.333333333333333
    January 2012
  • " great holiday, great service, gladly again "  Read more
    5.5
    November 2011
  • " Large rooms with double beds, TV, fridge, Ironing board and iron. One level lower sofa and table, balcony with seat and chair. Large bathroom with two washbasin, separate shower, separate toilet and bathtub. Open bathroom to bedroom. ... "  Read more
    5.333333333333333
    January 2012
  • " ... until we entered our room and noticed, that right next to our room or building in which all the Excellence Club suites were located, noisy construction work was ongoing. We have asked for a larger room immediately way, but in our Excellence Club category were no longer available, so we were ... "  Read more
    5.791666666666667
    October 2011
Jürgen
Germany
  • Couple
  • Age 46-50
9 Other hotel reviews
5.8
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
Perfect, from the moment you arrive until the departure. Everywhere friendly faces and words (mainly, of course, in spanish or english). Constantly drinks service at pool and beach –, and in the evening shows. In the restaurants without any dispraise: waiters, especially before and during the whole visit 'responsible'. Tips not a must, but gladly taken : 1 American Dollar with drinks, 2 American Dollar the mittagssnack and a 4-5 American Dollar at the dinner we had in the average given, if we were satisfied-so always ☺. Room cleaning without any drawbacks.One of the few hotels with (almost) only à-la-carte … read more
Mai
Germany
  • Couple
  • Age 46-50
4 Other hotel reviews
5.9
Rated:  
  • 1 week
  • Beach
  • Hotel recommended
A very clean, extensive and very nice hotel with varied dining -, entertainment- and fitness activities. It is only beautiful suites in this hotel. The staff speaks almost all spoke English, as the guests too many americans are. We are the only couple from Germany. The service is excellent and the staff very friendly. There is no public traffic connection close to the hotel. Transfer from the hotel to the airport by taxi, the book in the hotel can (fixed price American Dollar 45, -or 450 Peso). A private transfer from the hotel to the airport in a exclusive car … read more
5.5
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
This hotel with the Secrets clear the best hotel on the peninsula Yucatan. The value for money is unbeatable, when considering the quality food and drink have. You can eat all day and cocktails. The rooms are in terms of size ok. The open bathroom with a separate toilet and separate marble shower needs a bit of getting used to. The bed was ok, a bit hard, but you could well on it sleep. Impressive mini bar with the ' real ' alcoholic beverages as Smirnoff, jim beam but also Corona beer, Cola, Cola Light etc. Television stations gives it only one … read more
John
Germany
  • Couple
  • Age 41-45
1 Other hotel reviews
5.8
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
We booked with a private transfer from and to the airport in Cancun. Except the long flight with condor economy, everything was great! Pure indulgence! We were welcomed with Champagne and wet washcloth. The complex itself is huge, but there is no 'crowds', so it is not on, that lots of people there are. No children so quiet. If you rest something, you're here just perfect! Many americans suburb, mostly successful businesstypen, the love to 'cigar room' a cigar and whiskey enjoy. All top brands of alcohol in the room different bottles plus mini bar included. We have a cheaper … read more
Thomas
Germany
  • Couple
  • Age 41-45
18 Other hotel reviews
5.4
Rated:  
  • 2 weeks
  • Beach
  • Hotel recommended
Great hotel with great food and very friendly staff. Really recommendable. Five star are in any case justified. … read more
Read all hotel reviews

Information about Hotel Excellence Riviera Cancun

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Hotel description *

  • Location
    This hotel lies in beautiful, natural surroundings on the beach of Puerto Morelos on the Maya Riviera and is only 20 minutes away from Playa del Carmen. The town centre of Puerto Morelos and archaeological dig sites are within a 15 minute walk, Cancún is 30 km away. Cancún international airport lies just 25 km from the hotel.
  • Facilities
    The hotel in typically bright Caribbean-Mexican style was renovated in 2004 and has a total of 440 rooms. This air-conditioned establishment has a foyer with 24-hour reception desk, a hotel safe, lifts, a cloakroom and a currency exchange facility. Guests may also take advantage of the shops, hairdressing salon, the business, event and conference rooms for 50-800 persons, a public Internet connection with W-LAN access, a games room, bicycle and car rental, a travel agency, a wedding service, room service, and a launderette facility. Additionally, there is a wide selection of restaurants such as the Agave serving Mexican food, the Barcelona, the Chez Isabelle with French cuisine, the Lobster House, the lighter Orégano, the Sands Grill Beach with a view of the sea, the Spice serving Oriental food, the Grill and the Toscana where guests may enjoy Italian food. Furthermore, the hotel has 10 bars and cafes: The Blue Pool Bar, the Café Kafé, the Chill out Lounge on the Beach, the Cielo Beach Bar, the Habana Cigar Lounge, the Lobby Bar, the Martini Lobby Lounge with various Martini drinks on offer, the Revive Spa Bar, the Sol Pool Bar und the Stars Bar with its nightly entertainment programme. Children are not welcomed in the hotel. A number of rooms are accessible to wheelchair users.
  • Rooms
    All rooms are fully equipped, elegantly furnished and feature a terrace with views over the pool or the spa area. They comprise a living area and a marble bathroom with a Jacuzzi and come with a shower, a hairdryer, a bathrobe and slippers. Furthermore, a direct dial telephone, satellite TV, a radio alarm, a DVD player, a data port, an answer phone, tea and coffee making facilities, an iron and ironing board, Internet access and one king-size bed or two queen-size beds are also provided in all accommodation units as standard. The heating and air conditioning are individually adjustable. Connecting rooms or non-smoking rooms may be booked on request.
  • Sports/Entertainment
    The leisure and entertainment programme offers all guests could wish for. Further facilities include 6 swimming pools with freshwater or saltwater, a sun terrace with sun loungers and parasols laid out ready for use, golf courses, theme parks, a gym for muscle group and weights training, a tennis court, a spa area with outdoor and indoor treatments such as a steam bath, a sauna, massage and a Jacuzzi as well as a beauty salon. Moreover, guests may try their hand at sailing, volleyball and billiards, aqua aerobics, participate in diving courses, kayaking and motor boating and archery, or enjoy the entertainment programme.
  • Meals
    This all inclusive deal promises guests a relaxing stay.
  • Payment
    American Express, Diners Club, MasterCard and VISA are all accepted in the hotel.
read more see hotel amenities
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Meeting/Banquet Facilities
  • Hairdressers/Beauty salon
  • Business centre
  • Play rooms
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • CD Player
  • Fan
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Full board
  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Sauna
  • Steam room/ turkish bath

Other hotel information

  • City hotel
  • 24 hour reception
  • Airport transfer
  • Eurocard/Mastercard
  • Information desk
  • Children welcome
  • Laundry service
read hotel information