# 30 of 365 hotels in Cologne

Hotel Lyskirchen(4 stars)

Hotel Lyskirchen Filzengraben 26-32 50676 Köln Show map
Hotel Pictures - Hotel Lyskirchen
Average
Recommended
Trend

At a glance

  • Very beautiful hotel (15)
    "Very beautiful hotel" found in 21 reviews
    • " Very beautiful hotel , anytime again " 
      5.6875
      June 2012
    • " very good hotel in Cologne! " 
      5.395833333333334
      February 2012
    • " the hotel is very clean and right next to the hotel a good impression. The staff is very friendly and able. The double ... " 
      5.395833333333334
      February 2012
    • " the hotel is very clean and right next to the hotel a good impression. The staff is very friendly and able. The double room was very large for a city hotel and had a safe, ironing board, and minibars well equipped . To the next options for shopping it is not for a long time, about 5 minutes so very good ... " 
      5.395833333333334
      February 2012
    • " super hotel , extremely great breakfast and so nice service! overall I am writing here, because my friend ... " 
      5.416666666666667
      February 2012
    • " Great hotel " 
      5.902777777777779
      July 2012
    • " Great hotel I Siena, very clean " 
      5.9
      September 2012
    • " A very nice, clean hotel with many restaurants ( Heumarkt ) nearby. In only a few minutes of the Cologne cathedral, the ... " 
      5.9
      September 2012
    • " ... restaurants ( Heumarkt ) nearby. In only a few minutes of the Cologne cathedral, the Rhein, the Schokomuseums and so on reachable. Shopping options there is also without limits. The design of the hotel is new and clean. The pool on a, swim a few lenghts, he is relatively large. " 
      5.9
      September 2012
    • " Great hotel , good facilities and central location " 
      5.9444444444444455
      November 2012
    • " a great hotel for a breakaway weekend. walking distance from train station, city centre, chocolate museum. ... " 
      5.9444444444444455
      November 2012
    • " a great hotel for a breakaway weekend. walking distance from train station, city centre, chocolate museum. friendly staff and we enjoyed the pool! the room was spacious and well equipped . quirky layout (open bathroom) " 
      5.9444444444444455
      November 2012
    • " Excellent hotel for a stay in Köln " 
      5.611111111111112
      July 2012
    • " ... good and plentiful. A very good choice for every, cost however 18,50 Euro for so much money one can in the morning not at all spackle. But-it was very good and I would again feast! In short: The hotel is fine , there is no doubt. However we have stayed for much less money better in Köln slept and would ... " 
      5.611111111111112
      July 2012
    • " ... breakfast, Borrow forgotten swimwear and Handyaufladegeräte., book a dreadfully) have we immediately fulfilled got! Very central location with footpath in the city center but really quiet and freshly renovated room. A hotel you absolutely be comfortable can! However can I some Gästekommentare 't ... " 
      5.916666666666667
      March 2012
  • Very friendly staff (11)
    "Very friendly staff" found in 11 reviews
    • " The central location to the old town is super, very friendly staff . Very good by car to reach, own underground car park. Super breakfast buffet, long breakfast ... " 
      5.85
      July 2012
    • " the hotel is very clean and right next to the hotel a good impression. The staff is very friendly and able. The double room was very large for a city hotel and had a safe, ironing board, and ... " 
      5.395833333333334
      February 2012
    • " super city hotel, great service ! " 
      5.416666666666667
      February 2012
    • " Very nice and friendly hotel, the service is excellent . Very good choice at the breakfast and with the food. The rooms are friendly and brightly ... " 
      5.902777777777779
      July 2012
    • " a great hotel for a breakaway weekend. walking distance from train station, city centre, chocolate museum. friendly staff and we enjoyed the pool! the room was spacious and well equipped. quirky layout (open bathroom) " 
      5.9444444444444455
      November 2012
    • " Stayed last weekend in the hotel Lyskirchen used! Our absolute favorite hotel in Cologne! The helpful staff , the friendly staff and the very personal atmosphere of the hotel have us convinced again. ... " 
      5.916666666666667
      March 2012
    • " Stayed last weekend in the hotel Lyskirchen used! Our absolute favorite hotel in Cologne! The helpful staff, the friendly staff and the very personal atmosphere of the hotel have us convinced again. Every requirement (as ... " 
      5.916666666666667
      March 2012
    • " ... garage available, but only a few parking spaces available, so advance reservations with; otherwise parking in public garage for about ten minutes to discounted rates walk away; very nice staff, excellent service ; clean room; we had a great room-category in our room with only a shower cubicle and washbasin; ... " 
      5.763888888888888
      April 2011
    • " Very beautiful hotel, central location, great service " 
      5.652777777777779
      July 2012
    • " Great hotel - great location, friendly staff . Pool is brilliant large and everything is very clean - wellness area and also the rooms in top ... " 
      5.7
      August 2012
    • " Great hotel - great location, friendly staff. Pool is brilliant large and everything is very clean - wellness area and also the rooms in top well maintained condition, very helpful and friendly staff - clear recommendable and gladly again:-) " 
      5.7
      August 2012
  • Central location (7)
    "Central location" found in 7 reviews
    • " The central location to the old town is super, very friendly staff. Very good by car to reach, own underground car ... " 
      5.85
      July 2012
    • " ... lady in the breakfast room was unbelievably nice and helpful! unfortunately it does however a super great breakfast buffet missed! Dreamlike selection and everything was fresh! And waffles ☺ the location is great ! Therefore you can hear the noise from the street, but it is equally due to the proximity of ... " 
      5.416666666666667
      February 2012
    • " Great hotel, good facilities and central location " 
      5.9444444444444455
      November 2012
    • " ... of the hotel have us convinced again. Every requirement (as earlier breakfast, Borrow forgotten swimwear and Handyaufladegeräte., book a dreadfully) have we immediately fulfilled got! Very central location with footpath in the city center but really quiet and freshly renovated room. A hotel you ... " 
      5.916666666666667
      March 2012
    • " Beautiful hotel in central location " 
      5.875
      May 2011
    • " Very beautiful hotel, central location , great service " 
      5.652777777777779
      July 2012
    • " The hotel is very central , city center convenient around the corner. However it is very silent, because the hotel in a ... " 
      5.652777777777779
      July 2012
  • The rooms are very small (1)
    "The rooms are very small" found in 1 review
    • " super city hotel near the Heumarktes indirect. The rooms are very small and the shower was in the room, only the toilet is in a separate room. It didn't bother us. ... " 
      5.6
      January 2012
  • The breakfast is very extensive (1)
    "The breakfast is very extensive" found in 1 review
    • " ... a quiet street is available. Only 200 meters is it up to the Rhine promenade on the Schokoladenmuseums. The whole hotel, as well as the room are very well maintained. The rooms are cleaned daily. The breakfast is very extensive and from 6:30 to in a large period available. The service for breakfast is also very good. The ... " 
      5.652777777777779
      July 2012
  • see more

Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.1
  • Room
    4.8
  • Service
    5.3
  • Location
    5.6
  • Gastronomy
    5.1
  • Sport
    5.3

Rating breakdown

  • Excellent
    32
  • Very Good
    5
  • Acceptable
    1
  • Poor
    3
  • Terrible
    0
Read all hotel reviews

Summary of guest reviews by categories

Hotel in general
  • " very good hotel in Cologne! "  Read more
    5.395833333333334
    February 2012
  • " the hotel is very clean and right next to the hotel a good impression. The staff is very friendly and able. The double ... "  Read more
    5.395833333333334
    February 2012
  • " the hotel is very clean and right next to the hotel a good impression. The staff is very friendly and able. The double room was very large for a city hotel and had a safe, ironing board, and minibars well equipped. To the next options for shopping it is not for a long time, about 5 minutes so very good ... "  Read more
    5.395833333333334
    February 2012
  • " Very beautiful hotel, anytime again "  Read more
    5.6875
    June 2012
  • " Great city hotel in excellent location. Right on the rhine river; to 15 minute walk to Cathedral about; parking ... "  Read more
    5.763888888888888
    April 2011
  • " Great city hotel in excellent location. Right on the rhine river; to 15 minute walk to Cathedral about; parking garage available, but only a few parking spaces available, so advance reservations with; otherwise parking in public garage for about ten ... "  Read more
    5.763888888888888
    April 2011
  • " Great hotel I Siena, very clean "  Read more
    5.9
    September 2012
  • " A very nice, clean hotel with many restaurants ( Heumarkt ) nearby. In only a few minutes of the Cologne cathedral, the ... "  Read more
    5.9
    September 2012
  • " ... restaurants ( Heumarkt ) nearby. In only a few minutes of the Cologne cathedral, the Rhein, the Schokomuseums and so on reachable. Shopping options there is also without limits. The design of the hotel is new and clean. The pool on a, swim a few lenghts, he is relatively large. "  Read more
    5.9
    September 2012
  • " Excellent hotel for a stay in Köln "  Read more
    5.611111111111112
    July 2012
  • " ... good and plentiful. A very good choice for every, cost however 18,50 Euro for so much money one can in the morning not at all spackle. But-it was very good and I would again feast! In short: The hotel is fine, there is no doubt. However we have stayed for much less money better in Köln slept and would ... "  Read more
    5.611111111111112
    July 2012
  • " super hotel, extremely great breakfast and so nice service! overall I am writing here, because my friend ... "  Read more
    5.416666666666667
    February 2012
  • " Great hotel "  Read more
    5.902777777777779
    July 2012
  • " Great hotel - great location, friendly staff. Pool is brilliant large and everything is very clean - ... "  Read more
    5.7
    August 2012
  • " Very beautiful hotel, central location, great service "  Read more
    5.652777777777779
    July 2012
  • " Beautiful hotel in central location "  Read more
    5.875
    May 2011
  • " The central location to the old town is super, very friendly staff. Very good by car to reach, own underground car ... "  Read more
    5.85
    July 2012
  • " ... lady in the breakfast room was unbelievably nice and helpful! unfortunately it does however a super great breakfast buffet missed! Dreamlike selection and everything was fresh! And waffles ☺ the location is great! Therefore you can hear the noise from the street, but it is equally due to the proximity of ... "  Read more
    5.416666666666667
    February 2012
  • " Very beautiful hotel, central location, great service "  Read more
    5.652777777777779
    July 2012
  • " The hotel is very central, city center convenient around the corner. However it is very silent, because the hotel in a ... "  Read more
    5.652777777777779
    July 2012
  • " ... of the hotel have us convinced again. Every requirement (as earlier breakfast, Borrow forgotten swimwear and Handyaufladegeräte., book a dreadfully) have we immediately fulfilled got! Very central location with footpath in the city center but really quiet and freshly renovated room. A hotel you ... "  Read more
    5.916666666666667
    March 2012
  • " Great hotel, good facilities and central location "  Read more
    5.9444444444444455
    November 2012
  • " ... and able. The double room was very large for a city hotel and had a safe, ironing board, and minibars well equipped. To the next options for shopping it is not for a long time, about 5 minutes so very good location. Garage costs 15, -€ per day. "  Read more
    5.395833333333334
    February 2012
  • " Very good hotel in a great location "  Read more
    5.763888888888888
    April 2011
  • " Great hotel - great location, friendly staff. Pool is brilliant large and everything is very clean - wellness area and also ... "  Read more
    5.7
    August 2012
  • " Unassuming from the outside, this hotel is to be recommended. However, you should insist on a non-smoking room. The hotel is located in a quiet area, the center is within walking distance. Air conditioning worked only limited. Breakfast was ... "  Read more
    5.5
    August 2011
  • " the hotel is very clean and right next to the hotel a good impression. The staff is very friendly and able. The double room was very large for a city hotel and had a safe, ironing board, and ... "  Read more
    5.395833333333334
    February 2012
  • " ... garage available, but only a few parking spaces available, so advance reservations with; otherwise parking in public garage for about ten minutes to discounted rates walk away; very nice staff, excellent service; clean room; we had a great room-category in our room with only a shower cubicle and washbasin; ... "  Read more
    5.763888888888888
    April 2011
  • " The central location to the old town is super, very friendly staff. Very good by car to reach, own underground car park. Super breakfast buffet, long breakfast ... "  Read more
    5.85
    July 2012
  • " super city hotel, great service! "  Read more
    5.416666666666667
    February 2012
  • " Very nice and friendly hotel, the service is excellent. Very good choice at the breakfast and with the food. The rooms are friendly and brightly ... "  Read more
    5.902777777777779
    July 2012
  • " Great hotel - great location, friendly staff. Pool is brilliant large and everything is very clean - wellness area and also the rooms in top ... "  Read more
    5.7
    August 2012
  • " Great hotel - great location, friendly staff. Pool is brilliant large and everything is very clean - wellness area and also the rooms in top well maintained condition, very helpful and friendly staff - clear recommendable and gladly again:-) "  Read more
    5.7
    August 2012
  • " Very beautiful hotel, central location, great service "  Read more
    5.652777777777779
    July 2012
  • " Stayed last weekend in the hotel Lyskirchen used! Our absolute favorite hotel in Cologne! The helpful staff, the friendly staff and the very personal atmosphere of the hotel have us convinced again. ... "  Read more
    5.916666666666667
    March 2012
  • " Stayed last weekend in the hotel Lyskirchen used! Our absolute favorite hotel in Cologne! The helpful staff, the friendly staff and the very personal atmosphere of the hotel have us convinced again. Every requirement (as ... "  Read more
    5.916666666666667
    March 2012
  • " a great hotel for a breakaway weekend. walking distance from train station, city centre, chocolate museum. friendly staff and we enjoyed the pool! the room was spacious and well equipped. quirky layout (open bathroom) "  Read more
    5.9444444444444455
    November 2012
  • " ... that you unfortunately acoustically not separated from each other. The air conditioning worked great, was silent and could in the room be adjusted. It was quiet at night, we slept very well. The breakfast buffet was very good and plentiful. A very good choice for every, cost however 18,50 Euro for so much money one can ... "  Read more
    5.611111111111112
    July 2012
  • " super hotel, extremely great breakfast and so nice service! overall I am writing here, because my friend to the stomach and I ... "  Read more
    5.416666666666667
    February 2012
  • " ... because my friend to the stomach and I breakfast in the morning take back to your room! the lady in the breakfast room was unbelievably nice and helpful! unfortunately it does however a super great breakfast buffet missed! Dreamlike selection and everything was fresh! And waffles ☺ the location is ... "  Read more
    5.416666666666667
    February 2012
  • " ... hotel is to be recommended. However, you should insist on a non-smoking room. The hotel is located in a quiet area, the center is within walking distance. Air conditioning worked only limited. Breakfast was plentiful and good. The pool was also remarkable for a City Hotel. Hotel garage available, but partly very closely. "  Read more
    5.5
    August 2011
  • " ... a quiet street is available. Only 200 meters is it up to the Rhine promenade on the Schokoladenmuseums. The whole hotel, as well as the room are very well maintained. The rooms are cleaned daily. The breakfast is very extensive and from 6:30 to in a large period available. The service for breakfast is also very good. The ... "  Read more
    5.652777777777779
    July 2012
  • " ... to hear. Not with an open window. On the contrary, we were surprised that even birds was to be heard ;-) very good we found, that the window even fliegennetze were attached! The bathroom was very nicely furnished and everything very clean! The only thing, what we found, was the price for the breakfast! We ... "  Read more
    5.6875
    June 2012
  • " ... spaces available, so advance reservations with; otherwise parking in public garage for about ten minutes to discounted rates walk away; very nice staff, excellent service; clean room; we had a great room-category in our room with only a shower cubicle and washbasin; the shower cubicle was but new, ... "  Read more
    5.763888888888888
    April 2011
  • " a great hotel for a breakaway weekend. walking distance from train station, city centre, chocolate museum. friendly staff and we enjoyed the pool! the room was spacious and well equipped. quirky layout (open bathroom) "  Read more
    5.9444444444444455
    November 2012
  • " ... silent, because the hotel in a quiet street is available. Only 200 meters is it up to the Rhine promenade on the Schokoladenmuseums. The whole hotel, as well as the room are very well maintained. The rooms are cleaned daily. The breakfast is very extensive and from 6:30 to in a large period available. The service for ... "  Read more
    5.652777777777779
    July 2012
  • " super city hotel near the Heumarktes indirect. The rooms are very small and the shower was in the room, only the toilet is in a separate room. It didn't bother us. ... "  Read more
    5.6
    January 2012
Melanie
Germany
  • Couple
  • Age 19-25
1 Other hotel reviews
5.7
Rated:  
  • 3 to 5 days
  • City trip
  • Hotel recommended
This hotel we would always book it again! We felt there very well! Everything is clean the bathroom is pleasant large! Until next year! … read more
4.9
Rated:  
  • 1 to 3 days
  • City trip
  • Hotel recommended
The hotel is approximately 15 minutes walk away from train station, close to the heumarkt and the chocolate museum. The service is important here. The single rooms are big enough. The hotel doesn't have a restaurant. Only breakfast is possible. However, this is very big with very good choice (particularly the custard) There is also a spa area with a sauna and a indoor pool … read more
4.6
Rated:  
  • 3 to 5 days
  • City trip
  • Hotel not recommended
Staff, cleanliness, and breakfast buffet was okay. However there were virtually no bath, but sink and shower in the room. Only the toilet was extra. This is extremely hard to get used to and not very intimate persons it is not at all. There was also not a single drawer. Not great. The hotel has no restaurant. You have to to eat so always again get started! The location the cathedral was good, about 15 minutes quiet. … read more
Stefan
Germany
  • Couple
  • Age 19-25
15 Other hotel reviews
5.3
Rated:  
  • 1 to 3 days
  • City trip
  • Hotel recommended
The service was very courteous, friendly and helpful, the breakfast service was the december really bad, the lady had no desire... But the rate i don't, because the service on december was very good. The room was cleaned well, only the window was at this time of the year tilting left, can happen.It is difficult to the breakfast buffet review: it was everything available, whether omelets with grits (of alcohol), maple syrup and vanilla cream with honey on chocolate cheese and mehrbrötchen to very good salmon cheese and konfitürenauswahl. Also the coffee very recommendable. Deficiencies again on the first day: … read more
Reinhold
Germany
  • Couple
  • Age 61-65
1 Other hotel reviews
5.4
Rated:  
  • 1 to 3 days
  • City trip
  • Hotel recommended
A good hotel in a good location to the center. The reception staff nice competent and friendly. Could the hotel freundlichts recommend it. … read more
Read all hotel reviews

Information about Hotel Lyskirchen

Hotel own description

  • What the hotel offers
    In the heart of Cologne's historic center lies the Hotel Lyskirchen, an old town hotel with tradition, only a few minutes by foot away from the city center, the Guerzenich, the cathedral square and the Rhine Promenade. Our Cologne hotel was named after the church, St. Maria Lyskirchen located in the immediate neighbourhood, and can boast of being a 4-star Cologne hotel. All 106 rooms are equipped with cable TV, highspeed internet connection, hairdryer, desk, telephone and minibar. Revive yourself in our swimming-pool, the sauna or the gym after a strenuous working day. Your car can be placed easily in the underground car park of the hotel, which has space for up to 32 cars.
  • Location
    Cologne is a good choice for a private, as well as for a business stay In particular, you can combine business with pleasure - the business meeting with cultural activities, the visit to the fair combined with a visit to the historic city center, the family celebration with a boat-trip on the Rhine river. Cologne is the city of the Romans, city of the cathedral and fair exhibitions. In Cologne, ancient and modern art await the visitor. However, Cologne is also a place of great sporting events and, of course, it is the place to be during carnival. It should be mentioned that tradition is not only to be found in the museums, but is also part of the living culture of the city. In the heart of Cologne's historic center lies the Hotel Lyskirchen, a traditional hotel, only a few minutes by foot away from the city center, the Guerzenich, the cathedral square and the Rhine Promenade. Directions: By car: A555 Bonn-Cologne: “Köln Süd” exit , then B51 (Rheinufer Straße), after the 2nd bridge (Severinsbrücke) turn left into the Filzengraben street. A59 Düssledorf –Cologne: Kreuz Leverkusen to A3. “Kreuz Köln Ost”, direction “Köln Zentrum” over the bridge “Zoobrücke”. Exit “Rheinufer Straße“, after the tunnel 2nd street to the rihgt. By train: from central station (1 km from the hotel) by bus no. 132 to “Heumarkt”, then 3 minutes walking distance. If you travel with a little luggage, you can reach us directly from the main station on foot in about 15 minutes along the Rhine river.
  • Accommodation
    Timeless ambience plus - Top level of comfort A top quality fitting in warm colours and timeless contemporary design provide a unique comfort of living in best city position. In addition to the standard rooms we also provide rooms of the superior category with plenty of space, free bathrobes and a trouser press. For families with children or longstayer guests we offer our apartments. The 8 apartments are equipped like the guest rooms, however, they are more spacious and also contain a completely outfitted kitchenette with dishwasher and microwave. Our apartments and the suite provide an attractive alternative to a hotel room, especially for a longer stay. You find a place where you feel at home and enjoy the comfort of a 4-star hotel - and of course with the advantages of the hotel service. Our suite extends over 2 floors and offers plenty of space and comfort over 180 sqm. with 3 bedrooms, 2 bathrooms, the generously appointed living room, our suite will make even the longest stay a pure joy
  • Leisure
    Relax after a strenuous working day The wellness area promises sheer relaxation on the first floor of the hotel. With a heated indoor swimming pool, sauna and fitness area, you have all the facilities here to uplift your spirits. There is a treadmill and StairMaster® strength training equipment and weights for building up stamina and physical development.
  • Other facilities and services
    Your Conference Hotel in the center of Cologne for a smaller meeting, we place our conference room "Bonn" (77 sq. m.) at the disposal of our guests. The room is located on the 1st floor with a highspeed internet connection, daylight and air conditioning. With small and sophisticated snacks we design the coffee breaks entirely according to your wishes. Surprise your customers, your boss and colleagues - the planning, consultation and successful conclusion of your event - you leave on us. As an alternative to the meeting room, we offer you exclusive our Suite for your meeting.
read more see hotel amenities

Hotel description *

  • Location
    This city hotel is set in the heart of Cologne's old town. It is just 500 metres from the centre of town and is within walking distance of the cathedral and the Rhine promenade. Guests will find a number of restaurants, bars, pubs and nightlife spots within 2.5 km of the establishment, and shops can be found 1 km away. Nearby attractions include the chocolate museum (200 metres away) and Cologne Zoo, which is a 10-minute journey on the local public transport network.
  • Facilities
    This business establishment is steeped in tradition. Completely renovated, it is named after the adjacent church, St. Maria Lyskirchen, and is proud of its elegant and modern style. The hotel is fully air-conditioned and welcomes its guests into a lobby with 24-hour reception service, a hotel safe and a cloakroom. Additional on-site facilities include lift access, a bar, a restaurant and Internet access (fees apply). A laundry service and a parking garage are also available but incur a fee.
  • Rooms
    All rooms at this establishment are equipped with individually regulated air conditioning and heating, double beds, and a bathroom with a shower and hairdryer. Guests will also find a cable TV, high-speed Internet access, a desk, a direct dial telephone and a minibar in their rooms. The superior category single and double rooms additionally feature a bathroom with bathroom amenities and bathrobes, as well as a trouser press, a safety deposit box, a wake-up service and satellite and pay TV.
  • Sports/Entertainment
    The hotel offers an indoor swimming pool, a sauna and a gym.
  • Meals
    Guests can savour the large breakfast buffet served in the Pratolino restaurant for a good start to a successful day.
  • Payment
    The hotel accepts the following credit cards: American Express, Diners Club, MasterCard and VISA.
read more see hotel amenities
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Hotel bar

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Spa centre
  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Eurocard/Mastercard
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Newspaper
  • Laundry service
read hotel information