# 23 of 1005 hotels in Madrid

Hotel Ritz(5 stars)

Plaza de la Lealtad 5 28014 Madrid View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.7
  • Location
    5.7
  • Gastronomy
    5.6
  • Sport & Leisure
    4.5

Rating breakdown

  • excellent
    13
  • very good
    0
  • acceptable
    0
  • poor
    0
  • terrible
    0
Read all hotel reviews
Henry
Good standard, but with rough edges
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2013
Hotel ritz Madrid is the traditionellste hotel in the city and is excellent. One nevertheless notices the spanish crisis, as german tourists you-this was our impression-rather less good. That's a pity, because we the ritz Madrid from previous stays, no problems with the service directions. read hotel review
  • Service
    4.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    3.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    5.0
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Alexandra
Perfect city hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • February 2013
Very beautiful hotel - ornate, but top renovated. Very nice the location is: right next to the famous prado, quiet location, but you can reach everything on foot. Small but nice breakfast, especially the tortilla, the for every guest was freshly made, is highly recommended. Also the service is very attentive, the front desk helpful and good tips. Ritz breathes history and can only be recommended! read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
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Guido
Charm and perfection
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • February 2013
Full of charm and perfection, beautiful rooms, everything very stylish, great breakfast with fresh a minute prepared tortillas! If Madrid, then only here. Despite the good location also nice and quiet. We have everything to foot can. read hotel review
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
Close
Read all hotel reviews

Information about Hotel Ritz

Hotel Information

Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Terrace
  • Bathroom
  • Shower
  • Wake up call/Alarm clock
  • Pets allowed

Gastronomy

  • Restaurant
  • Diabetic menu
  • Hotel bar
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Spa centre
  • Massages
  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Babysitting/Child services
  • Airport transfer
  • Express check in and check out
  • 24 hour security
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Laundry service